Researchquestionnaire Old.docx

1. Do you access or use the internet?  Yes  No 2. On average, how many hours a week do you access the internet?  Less than 5.5 hours  5.5 hours and above 3. What activities do you normally engage in online? Check all that apply.  Browsing the web  Chatting  Content streaming  Gaming  News and Articles  School work  Social Media  Shopping  Work/Business  Others, please specify: __________ 4. Are you aware of online shopping?  Yes  No 5. How did you learn about online shopping?  Online Advertisements  Television  Radio  Print Media (Newspaper/Magazines)  Friends / Word of Mouth  Others, please specify: __________ 6. How often do you buy products online?  More than once a week  Once a week  Once a month  Less often than once a month  Others, please specify: __________ 7. Have you purchased anything online in the past 12 months? (If “No”, skip to question #18)  Yes  No 8. What products do you purchase online? (Please check all that apply)  Accessories  Bags  Books/Magazines/PDFs  Clothing  Cosmetics  Electronics/Gadgets  Footwear

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Toys and Games Collectible Items (please specify): _______ Packaged food Home appliances Furniture Others, please specify: ___________

9. What platforms do you use for internet shopping? (Please check all that apply)  Online Shopping Malls (Amazon, E-Bay, Zalora, Lazada, Groupon etc  Brand-Specific Online Shops (Nike, H&M, Apple, etc.)  Independent Online Sellers (Online stores on Facebook, Instagram, etc.)  Others, please specify: _________ 10. Do you purchase as is or do you negotiate?  As is  Negotiate  Both 11. How did you pay for the product? (Please check all that apply)  Bank deposit  Cash on delivery  Credit card/debit card  Bayad center  Mobile payment (GCash, Smart Money)  Others: 12. How is your general experience of online shopping? Please encircle the number

Online shops allow for more accessible payment options. Online shops offer timely delivery of products. Online shops allow purchase anywhere, anytime. Online shops offer more varied products. Online shops are user-friendly and easy to navigate. Online shopping payment options are secure. Online shops are trustworthy.

Strongly Agree

Somewhat Agree

Neither disagree nor Agree

Somewhat Disagree

Strongly Disagree

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13. Would you buy online again?  Yes  No 14. What products do you think are suitable to buy online?  Accessories  Bags  Books/Magazines/PDFs

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Clothing Cosmetics Electronics/Gadgets Footwear Toys and Games Collectible Items (please specify): _______ Packaged food Home appliances Furniture Others, please specify: ___________

15. Would you shop again in the future?  Yes  No 16. If no, why?

17. Would you recommend online shopping to others? Strongly Slightly Neither Recommend Recommend recommend nor not recommend 1 2 3

Slightly Not Recommend

Strongly Not Recommend

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Please proceed to question #22 18. Why do you not purchase products online?  Credibility of stores  Security risks (ex: theft of personal information such as credit card numbers, addresses, etc.)  Quality of actual product may differ from what was promised by the seller.  Product information guide may lack details  Risk of receiving damaged products as an effect of shipping  It takes some time before I receive the product since it has to be delivered.  Others, please specify: ___________ 19. Would you consider shopping online in the future?  Yes  No 20. Why would you consider/not consider shopping online in the future?

21. What products do you think are suitable to buy online?  Accessories  Bags  Books/Magazines/PDFs  Clothing  Cosmetics  Electronics/Gadgets  Footwear  Toys and Games  Collectible Items (please specify): _______

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Packaged food Home appliances Furniture Others, please specify: ___________

22. What do you suggest for the improvement of online shopping? 23. Demographics  Gender  Age  Monthly Household Income:  Below Php6,000  Php6,001 – Php15,000  Php15,001 – Php50,000  Php50,001 – Php100,000  Php100,000 – Php300,000  Above Php300,000