Ramesh Resume

RAMESH N. V. E-mail: [email protected] Seeking middle level assignments in Service Operations/Client Servicing/ System Administration/ Networking in a dynamic organisation of repute, preferably in the IT Industry. Professional Profile

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Over 14 + years of experience in Client servicing/ Service Operations. Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues. Experience in handling service operations of Routers, PC’s, Servers, Printers, Notebooks and handling the RMA for IBM, HP, Acer, HCL, Cisco, D-Link, 3Com and other suppliers. Excellent Relationship Management, Analytical & Communication Skills. Gained exposure in servicing & support of all types of IBM- compatible routers /PC’s / notebook/ printers of all brands and makes. Thorough knowledge of the installation of Multimedia software and hardware - TV Tuner cards and video cards for capturing movie in MPEG and AVI format expertise in editing video using Adobe premier V.6. Core Competencies

Customer Care  Handling complaints relating to warranty and quality standards.  Installing company’s products at the customers’ end.  Collecting & collating data on repeat jobs/ other specific complaints & discuss the same with the team for counter measures.  Finalising annual maintenance contracts with the clients and making regular visits at their end for handling their grievances.  Interacting with customers for solving their technical problems on Routers, switches, Network, Servers & Desktops Service operations  Handling overall operations at the service workshop & projects  Streamlining the service systems and develop new systems for enhancing efficiency.  Conducting training programme’s to enhance operational efficiencies of workforce, focusing on technical & customer care aspect.  Maintaining a proper inventory of spare for smooth execution of service operations.  Coordinating with the principals for providing product performance reports. System Administration/ Network Management  Extensive knowledge of computer hardware installation, configuration & trouble-shooting.  Extensive knowledge of networking with L2 & L3 switches  Thorough knowledge on project implementation, installation of servers with Raid, Routers, Switches desktops, networking and troubleshooting (software and hardware).  Assembling of personal computers with complete knowledge of installation and configuration of windows, Microsoft office, outlook express and other email clients  Thorough knowledge on configuring users for email clients, FTP clients and web composing softwares. Career Highlights Since March ’2007 with Future Businesstech India Pvt. Ltd., Bangalore, as a Manager Services/Project Manager/Customer relationship Manager  Accountable for servicing of PC, Printers, Notebooks, Switches and handling the RMA for HP, Acer, Cisco and other suppliers.  Significantly handled the day to day HP calls (ASP) distinction of handling AMC Customers in Bangalore & price negotiations for AMC  Provided technical guidance to trainees and customers.  Successfully handling the Project implementation with end to end support.  Significantly handled the day to day activities of the engineer’s (25 Engineers) Since Aug’2006 – Feb 20076 with Binary Systems Pvt. Ltd., Bangalore, as a Manager Customer Support  Accountable for servicing of PC, Printers, Notebooks, Switches and handling the RMA for IBM, HP, Acer, HCL, Cisco switches/routes/firewall , D-Link, 3Com and other suppliers.  Significantly handled the day to day IBM calls (ASP).  Distinction of handling AMC Customers and other key clients in Bangalore.  Provided technical guidance to trainees and customers.  Successfully conducted price negotiations for AMC

 Significantly handled the day to day activities of the engineer’s (CSD & NSD 15 Engineers)

Since May’2004 – Aug2006 with WEBCOM, Bangalore, as a Manager Customer Support  Accountable for servicing of PC, Printers, Notebooks, Switches and handling the RMA for IBM, HP, Acer, HCL, Cisco switches/routes/firewall , D-Link, 3Com and other suppliers.  Distinction of handling AMC Customers such as CABS, IIMB, LRDE, KIOCL, etc and other key clients in Bangalore and Mysore.  Provided technical guidance to trainees and customers.  Successfully conducted price negotiations for AMC  Significantly handled the day to day activities of the engineer’s (CSD & NSD 12 Eng) Jan’2003-Jan’2004 with Option One International, Safat, Kuwait, as an IT Manager  Actively involved in the maintenance of SERVER, computers and printers, plotters, email accounts  Responsible for data backup, and supporting for AutoCAD users for plotting and guidance.  Successfully enabled web chatting to communicate other branch in different location.  Significantly handled the IT Department for 40 users with email, network & desktop support Aug’1998-Aug’2002 with Mazin Computer Centre, Manama Bahrain, as a Senior Customer Support Engineer

 Accountable for servicing PC, Printers, Notebooks and handling the RMA for (ASP) Dell, Lexmark, Tektronix and other suppliers.

 Provided technical guidance to trainees and customers  Significantly handled the day to day activities of the engineer’s (6 Engineers). Nov’1996-Aug’1998 with Microcare Computers, as a Customer Support Engineer The company is a franchise of FICIM.

 Significantly handled AMC clients for PC & Printers at BHEL (Bharath Heavy Electrical LTD), ISEC 

(Institute of Social and Economic Change), Escorts, HAL (Hindustan Aeronautics Limited), BEL (Bharath Electronics LTD) and other key clients in Bangalore Provided technical guidance to juniors.

Aug’1995-Oct’1996 with Nirmaltronics, as a Customer Support Engineer  Responsible for installation of computers and maintenance and also AMC for few customers in Bangalore. Commenced career with Bharath Electronics (EDP), as a Trainee (Nov’1994-Jul’1995) Other Achievements;  Established project teams to implement:  Project Campus networking Mysore with 2 different networks, enabled internal mailing in 2003 & configured Linux for proxy with router Switch configuration  Project Campus networking Bangalore with 2 different networks and enabled internal mailing in 2003 with router Switch configuration  Projects Bangalore Server, desktops, Switch & Router installation. Certifications IBM Certified Server Engineer T3. HP Certification - HP0-055 & HP2-T11 AIS, HP0-Q01 Desktop, HP0- 841 Design & Implementation of SAN Solution. Cisco Certification - 640-801 CCNA, 640-391 Life cycle, 642-381 Field Engineer Microsoft Certifications – 070-270 XP, 070-290 Server 2003. Certification Perusing - CCDA, HP0-W02 - EVA Solution Academic Credentials Diploma in Telecommunication and Engineering. K.I.E.T., K.R. Road, Bangalore. Diploma in Computer Hardware and Engineering. K.I.E.T., K.R. Road, Bangalore. Chip level servicing of P.C. Mother Board. Institute of Electronics and Computers, Misson Road, Bangalore. Technical Skills Well versed with: WIN98, WIN ME, WIN NT, WIN2000/3, WIN XP, MS Office produ. & Linux E-Mail Connectivity with Cisco routers, ISDN, ADSL and with Network sharing. Networking Computers (LAN Environment) with FIBER & UTP Server Dell, Compaq/HP, IBM. Printers- Dot-matrix printers -TVSE, WIPRO, EPSON, LEXMARK, etc.

Inkjet printers –LEXMARK, HP, EPSON, etc. Laser printers –LEXMARK, HP, TEKTRONIX (Color printers), etc. Personal Details Address: 2499, 26th Cross, 22nd Main, Banashankari 2nd Stage, Bangalore –560 070 Phone – 080-26711159, Mob : 9986587998 Date of Birth: 1st March, 1973