Ram
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Government of India (Bharat Sarkar) Ministry of Railways (Rail Mantralya) Rail Bhawan ***** No. 2004/TG-I/10/P/E-Ticket ID New Delhi, Dated:
08.10.2008
The Chief Commercial Managers, All Indian Railways. The Managing Director,IRCTC, Bank of Baroda Building, Parliament Street, New Delhi. MD/CRIS, Chankya Puri, New Delhi. (Commercial Circular No. 56 of 2008) Sub: e-tickets – Photo ID. Ref: - This office letter of even number dated 22.12.2004 (Commercial Circular No.49 of 2004). ---------As per the instructions contained in this office letter dated 22-12-2004 referred to above, the passenger booking e-tickets has to specify at the time of booking the type of one of the specified identification card, he/she will be carrying during the journey. In case the passenger forgets to carry that proof, he/she is considered travelling without ticket and penalized accordingly, even if he/she has some other valid proof to establish his/her identity. This has become a cause of complaint and is acting as impediment in the proliferation of e-ticketing. 2.
The matter has been reviewed and it has been decided as under:(i)
The existing provision of specifying the type of proof of identification at the time of booking e-ticket should be dispensed with.
(ii)
Since the condition of indicating proof of identity has been dispensed with, the concept of master passenger (whose ID is indicated on the ticket - two permissible at present) will no longer be there. In fact, during the journey even if any one passenger booked on an e-ticket presents any of the five identity cards mentioned below in original, the same may be accepted as proof of identity:a) b) c) d) e)
Voter Identity Card. Passport. PAN Card. Driving Licence; and Photo identity cards issued by Central/State Government.
It will be the responsibility of the passenger carrying any one proof of identification mentioned above that the other passengers booked on the e-ticket are bonafide passengers and are not travelling on someone else’s name. Contd…2
[2] (iii)
If none of the passenger is carrying any one the proof of identity as mentioned in para (ii) above, the passengers will be treated as travelling without ticket and shall be charged accordingly.
(iv)
The existing provision of carrying Electronic Reservation Slip(ERS) will continue and if the passenger fails to carry the ERS, a penalty of Rs.50/- will be imposed.
(v)
There will be no change in other instructions regarding e-ticketing scheme.
(vi)
Necessary Software changes arrangements may be made accordingly by CRIS/IRCTC who will inform the date of effect to this office as well as all zonal Railways.
(vii)
Suitable instructions may be issued to all concerned particularly ticket checking staff so that no inconvenience is caused to the bonafide passengers booked on e-ticket.
(viii) Staff involved in harassment of e-ticket users should be dealt with strictly and it may be ensured that there is no complaint on account of ignorance of this provision. (ix)
Wide publicity should be given by IRCTC and zonal railways about this feature for the information of general public.
(x)
A review of the changes made will be undertaken after six months taking into account the following factors:a) The number of occasions in which the name of the passenger was got changed in tickets booked as e-tickets; b) Misuse of the changed provisions by unscrupulous element; c) Any other information received from Zonal Railways or some other sources.
3. Zonal Railways may, therefore, send the month-wise details of incidence mentioned in para 2(x) above during the first four months of making this provision by CRIS/IRCTC, to enable this office to review the modified provisions. 4. This issues with the concurrence of Finance Directorate of Ministry of Railways.
No. 2004/TG-I/10/P/E-Ticket ID Copy to : FA&CAO, All Zonal Railways. Director (Audit), All Zonal Railways.
(Dr. Monica Agnihotri) Director Passenger Marketing, Railway Board New Delhi, Dated: 08.10.2008
For Financial Commissioner, Railways
[3] Copy to : 1. CCM/PMs and CCM/PSs, all zonal railways. 2. EDV (T), EDFC, OSD/TC, V (SS), TG-V branches of Railway Board. 3. Director General, Professor/Training & Professor/Commercial Railway Staff College, Vadodara. 4. The Principals, Zonal Training Centers, Central Railway/Bhusaval, Eastern Railway Dhanbad, Northern Railway, Chandausi, NE Railway, Muzaffarpur, NF Railway, Alipurduar, Southern Railway, Trichy, SE Railway, Sini, Western Railway, Udaipur. 5. General Secretary, national Federation of Indian Railwaymen (NFIR), 3, Chelmsford Road, New Delhi. 6. General Secretary, All India Railwaymen Federation (AIRF), 4, State Entry Road, New Delhi. 7. Secretary General, Federation of Railway Officers Association (FROA), Room No.365-A, Rail Bhawan, New Delhi. 8. Secretary General, Indian Railway Promotee Officers Federation (IRPOF), Room No.268, Rail Bhawan, New Delhi. 9. Secretary General, All India RPF Association, Room No.549, Rail Bhawan, New Delhi. 10. Secretary General, National Federation of Railway Pensioners’ Organisation, 825, Supertech Residency, Sector – 5, Plot No.6 A, Ghaziabad – 201 010.
08.10.2008
The Chief Commercial Managers, All Indian Railways. The Managing Director,IRCTC, Bank of Baroda Building, Parliament Street, New Delhi. MD/CRIS, Chankya Puri, New Delhi. (Commercial Circular No. 56 of 2008) Sub: e-tickets – Photo ID. Ref: - This office letter of even number dated 22.12.2004 (Commercial Circular No.49 of 2004). ---------As per the instructions contained in this office letter dated 22-12-2004 referred to above, the passenger booking e-tickets has to specify at the time of booking the type of one of the specified identification card, he/she will be carrying during the journey. In case the passenger forgets to carry that proof, he/she is considered travelling without ticket and penalized accordingly, even if he/she has some other valid proof to establish his/her identity. This has become a cause of complaint and is acting as impediment in the proliferation of e-ticketing. 2.
The matter has been reviewed and it has been decided as under:(i)
The existing provision of specifying the type of proof of identification at the time of booking e-ticket should be dispensed with.
(ii)
Since the condition of indicating proof of identity has been dispensed with, the concept of master passenger (whose ID is indicated on the ticket - two permissible at present) will no longer be there. In fact, during the journey even if any one passenger booked on an e-ticket presents any of the five identity cards mentioned below in original, the same may be accepted as proof of identity:a) b) c) d) e)
Voter Identity Card. Passport. PAN Card. Driving Licence; and Photo identity cards issued by Central/State Government.
It will be the responsibility of the passenger carrying any one proof of identification mentioned above that the other passengers booked on the e-ticket are bonafide passengers and are not travelling on someone else’s name. Contd…2
[2] (iii)
If none of the passenger is carrying any one the proof of identity as mentioned in para (ii) above, the passengers will be treated as travelling without ticket and shall be charged accordingly.
(iv)
The existing provision of carrying Electronic Reservation Slip(ERS) will continue and if the passenger fails to carry the ERS, a penalty of Rs.50/- will be imposed.
(v)
There will be no change in other instructions regarding e-ticketing scheme.
(vi)
Necessary Software changes arrangements may be made accordingly by CRIS/IRCTC who will inform the date of effect to this office as well as all zonal Railways.
(vii)
Suitable instructions may be issued to all concerned particularly ticket checking staff so that no inconvenience is caused to the bonafide passengers booked on e-ticket.
(viii) Staff involved in harassment of e-ticket users should be dealt with strictly and it may be ensured that there is no complaint on account of ignorance of this provision. (ix)
Wide publicity should be given by IRCTC and zonal railways about this feature for the information of general public.
(x)
A review of the changes made will be undertaken after six months taking into account the following factors:a) The number of occasions in which the name of the passenger was got changed in tickets booked as e-tickets; b) Misuse of the changed provisions by unscrupulous element; c) Any other information received from Zonal Railways or some other sources.
3. Zonal Railways may, therefore, send the month-wise details of incidence mentioned in para 2(x) above during the first four months of making this provision by CRIS/IRCTC, to enable this office to review the modified provisions. 4. This issues with the concurrence of Finance Directorate of Ministry of Railways.
No. 2004/TG-I/10/P/E-Ticket ID Copy to : FA&CAO, All Zonal Railways. Director (Audit), All Zonal Railways.
(Dr. Monica Agnihotri) Director Passenger Marketing, Railway Board New Delhi, Dated: 08.10.2008
For Financial Commissioner, Railways
[3] Copy to : 1. CCM/PMs and CCM/PSs, all zonal railways. 2. EDV (T), EDFC, OSD/TC, V (SS), TG-V branches of Railway Board. 3. Director General, Professor/Training & Professor/Commercial Railway Staff College, Vadodara. 4. The Principals, Zonal Training Centers, Central Railway/Bhusaval, Eastern Railway Dhanbad, Northern Railway, Chandausi, NE Railway, Muzaffarpur, NF Railway, Alipurduar, Southern Railway, Trichy, SE Railway, Sini, Western Railway, Udaipur. 5. General Secretary, national Federation of Indian Railwaymen (NFIR), 3, Chelmsford Road, New Delhi. 6. General Secretary, All India Railwaymen Federation (AIRF), 4, State Entry Road, New Delhi. 7. Secretary General, Federation of Railway Officers Association (FROA), Room No.365-A, Rail Bhawan, New Delhi. 8. Secretary General, Indian Railway Promotee Officers Federation (IRPOF), Room No.268, Rail Bhawan, New Delhi. 9. Secretary General, All India RPF Association, Room No.549, Rail Bhawan, New Delhi. 10. Secretary General, National Federation of Railway Pensioners’ Organisation, 825, Supertech Residency, Sector – 5, Plot No.6 A, Ghaziabad – 201 010.
