Rael, Nikolaz J. Resume 11-18-09

NIKOLAZ J. RAEL 186 6th Street e-mail: [email protected] Cresskill, New Jersey 07626 Phone: (201) 2664057 _____________________________________________________________________________________ SUMMARY Business Operations Manager and Personnel Supervisor with nearly ten years of progressive and diversified professional experience. Resourceful, creative, innovative, and analytical thinker. Excellent communication [oral and written], organizational, leadership and problemsolving skills. Exemplary customer/client service experience; excellent negotiating and closing skills. Detail oriented. Self-starter; independent worker as well as team player. Excellent time and stress management techniques; work effectively under stringent time constraints. Experience working with diverse population. Collaborate with all levels of management, administration, support staff, vendors and the public; exercise appropriate professional discretion/confidentiality. Expertise in business operations, management and development; personnel administration. Computer proficient; expert skills in MS Word [classroom instructor], Microsoft Publisher. Broad-based accountability. EDUCATION: NOVA SOUTHEASTERN UNIVERSITY, Fort Lauderdale, Florida M.A., With High Honors, Anticipated 2010 [Distance Learning Program] LEBANON VALLEY COLLEGE, Annville, Pennsylvania B.S., American History and Political Science CLAYTON HIGH SCHOOL, Clayton, New Jersey Graduated Valedictorian, Class of 1986 RELEVANT PROFESSIONAL EXPERIENCE: [Taught Fifth Grade for Six Years, 2002-2007 and 2008-2009, Interrupting Managerial Career Goal] 2007 – 2008 THE NETMARK CONSULTING GROUP, Verona, New Jersey [High Profile Web Design and Web Hosting Services] Customer Service Director/Business Manager • Composed content of the main web page which sold service • Spearheaded launch of a new product called SmartVoice • Consistently exceeded projected productivity goals and revenue targets • Identified emerging trends; combined technical and creative skills as well as strong business management to propel firm into profitability, despite recession • Developed, implemented and monitored quality control procedures • Recruited, hired, trained, supervised and evaluated staff of 12; mediated grievances, scheduled work assignments; tracked time accruals 2000 – 2002 VIDEO RENTALS, INC., Tappan, New York Rental Coordinator/Video Technician • Served as a Video Technician on motion picture press junkets, commercial video shoots 1998 – 2000 AUDIO PLUS VIDEO [now Ascent Media], Northvale, New Jersey Store Assistant/Video Technician ACTIVITIES:  Skilled, creative, practicing musician and songwriter  Published writer for Jersey Tomato Press [music reviews]  Assist Choir Director, St. Nicholas of Myra Church [Manhattan]  Community Outreach

 Digital Photography [classroom instructor]