Questionaires

Factors that influence the behavioural intention of users to use an Accounting Module of Enterprise Resource Planning (ERP) system: A Case Study of Maxis Communication Berhad (Maxis)

APPENDIX A: THE QUESTIONNAIRE FACTORS THAT INFLUENCE THE BEHAVIOURAL INTENTION OF USERS TO USE AN ACCOUNTING MODULE OF THE ERP SYSTEM: A CASE STUDY OF MAXIS COMMUNICATION BERHAD (MAXIS) Thank You for devoting the time to respond to the questionnaires for the purpose of for my academic research to obtain Master Business Administration (MBA) General Management. Your participation is voluntary. Please rest ensured that any information that you provide is strictly confidential. (Terima Kasih di atas kesudian tuan/puan meluangkan masa untuk menjawab kaji selidik ini. Tujuan kaji selidik ini untuk mendapat maklumbalas dari tuan/puan bagi menyiapkan kertas kerja di bawah Program Sarjana Pengurusan Perniagaan. Penyertaan kaji selidik ini adalah secara sukarela dan semua maklumat akan dirahsiakan). Section 1: General Information ( Maklumat Am) Please tick ( /) ONE box only ( Sila pilih (/) satu sahaja). 1. Highest Level of Education (Kelulusan Tertinggi) SPM/STPM ( SPM/STPM) Diploma ( Diploma) Degree ( Ijazah Sarjana Muda) Master/Phd ( Ijazah Sarjana/Doktor Falsafah) Male ( Lelaki) Female ( Perempuan) 3. Age (Umur) 18- 24 25-35 36-45 > 45

4. Division (Bahagian)

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2. Gender (Jantina)

Factors that influence the behavioural intention of users to use an Accounting Module of Enterprise Resource Planning (ERP) system: A Case Study of Maxis Communication Berhad (Maxis)

Finance Network Human Resources Marketing 5. Number of years working with MAXIS? ( Tempoh berkhidmat dengan MAXIS) < 2 years ( < 2 tahun) 2 – 5 years ( 2- 5 tahun) 6-10 years ( 6-10 tahun) > 10 year ( Lebih daripada 10 tahun) 6. Position in the Company? ( Jawatan) Non-Executive Executive Manager and above 7. How long have you been using the ERP system? Tempoh penggunaan sistem ERP 1- 2 months ( 1 – 2 bulan) 3-5 months ( 3 –5 bulan) 6 months - 1 year( 6 bulan hingga 1 tahun) > 1 year ( Lebih daripada 1 tahun)

Section 2: Research Indicators (Maklumat Penyelidikan ) Please indicate your response by ticking the box that reflects your feeling of the statement below using the following scale: ( Sila nyatakan tahap penilaian anda bagi kenyataan di bawah dengan tandakan ( /) berdasarkan skala yang diberi:) 1= Strongly Disagree 2= Somewhat disagree 3= Disagree 4= Neutral 5= Agree 6= Somewhat Agree 7= Strongly Agree

( Sangat tidak bersetuju) ( Agak tidak bersetuju) ( Tidak Bersetuju) ( Tengah -Tengah) ( Setuju) ( Agak Bersetuju) ( Sangat Setuju)

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Factors that influence the behavioural intention of users to use an Accounting Module of Enterprise Resource Planning (ERP) system: A Case Study of Maxis Communication Berhad (Maxis)

For Example: 1. I think ERP system will improve the company’s performance ( Saya beranggapan ERP dapat membantu meningkatkan prestasi syarikat)

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A) PERCEIVED USEFULNESS (Pandangan bahawa ERP system dapat meningkatkan keupayaan bekerja) 8. Using ERP system in my job increases my productivity ( Menggunakan sistem ERP di dalam tugasan dapat meningkat produktiviti kerja)

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9. Using ERP system enhances my effectiveness of the job ( Menggunakan sistem ERP dapat meningkat mutu kerja)

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10. Using ERP system improves my performance on the job ( Menggunakan sistem ERP dapat meningkat prestasi kerja)

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11. I find that ERP system is useful in my job (Secara keseluruhan, sistem ERP berguna untuk tugasan harian)

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B) PERCEIVED EASE OF USE

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Factors that influence the behavioural intention of users to use an Accounting Module of Enterprise Resource Planning (ERP) system: A Case Study of Maxis Communication Berhad (Maxis)

(Pandangan bahawa ERP system ini dapat memudahkan kerja) 12. I find it easy for me to get the system to do what I want it to do ( Saya mendapati sistem ERP dapat memenuhi kehendak tugasan)

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13. I find that the system is easy to use ( Secara keseluruhan , sistem ERP mudah digunakan)

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C) ARGUMENTS FOR A CHANGE IN TECHNOLOGY 14. ERP system’s ability to improve current business process ( Sistem ERP berupaya memastikan proses kerja terkini bertambah baik)

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15. ERP system’s ability to enhance customer service ( Sistem ERP berupaya meningkatkan mutu perhidmatan perlanggan)

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16. ERP system provides greater coordination among business functions in MAXIS ( Sistem ERP berupaya menghubungkan semua division di bawah MAXIS)

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D) BEHAVIOURAL INTENTION

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Factors that influence the behavioural intention of users to use an Accounting Module of Enterprise Resource Planning (ERP) system: A Case Study of Maxis Communication Berhad (Maxis)

17. I intend to use the ERP system based on the information of its quality. ( Saya akan menggunakan sistem ERP berdasarkan maklumat kualiti sistem tersebut).

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18. I intend to use the ERP system as much as possible in future (Saya akan menggunakan sepenuhnya sistem ERP ini pada masa hadapan)

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Please indicate your response by ticking the box that reflects your participation in various activities of implementation below using the following scale: ( Sila nyatakan kekerapan penglibatan dalam aktiviti perlaksanaan bagi kenyataan di bawah dengan tandakan ( /) berdasarkan skala yang diberi:) 1= Do not Know 2= Not at All 3= Very Little 4= Moderately 5= Much 6= Very Much

( Tidak tahu) ( Tidak terlibat langsung) ( Terlibat sedikit) (Tengah-tengah) ( Terlibat) ( Terlibat dengan sepenuhnya)

E) USER INVOLVEMENT DURING IMPLEMENTATION OF ERP SYSTEM (Penglibatan semasa perlaksanaan ERP system)

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Factors that influence the behavioural intention of users to use an Accounting Module of Enterprise Resource Planning (ERP) system: A Case Study of Maxis Communication Berhad (Maxis)

19. To what extent did you take initiative to clarify your information needs? ( Sejauhmanakah inisiatif anda untuk mendapatkan secara jelas maklumat yang diperlukan)

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20. To what extent are you involved in user acceptance test of ERP system? ( Sejauhmanakah anda terlibat di dalam aktiviti ‘ user acceptance test’)

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21. To what extent did you guide, direct and lead the process of specifying and identifying the output requirement ( ie. report, detail of charging) of this system. ( Sejauhmanakah anda terlibat dalam proses mengenal pasti keperluan output ( contoh: laporan, maklumat terperinci cajing) yang terdapat di dalam system tersebut)

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APPENDIX B : FACTORS DESCRIPTION

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Factors that influence the behavioural intention of users to use an Accounting Module of Enterprise Resource Planning (ERP) system: A Case Study of Maxis Communication Berhad (Maxis)

Variables PU1* PU2* PU3* PU4* PEU1* PEU2* AOC1* AOC2* AOC3* INTEN1* INTEN2* USERINV1* USERINV2* USERINV3*

Questions Using ERP system in my job increases my productivity Using ERP system enhances my effectiveness of the job Using ERP system improves my performance on the job I find that ERP system is useful in my job I find it easy for me to get the system to do what I want it to do I find it easy for me to get the system to do what I want it to do I find that the system is easy to use ERP system’s ability to improve current business process ERP system’s ability to enhance customer service ERP system provides greater coordination among business functions in MAXIS I intend to use the ERP system based on the information of its quality. I intend to use the ERP system as much as possible in future To what extent did you take initiative to clarify your information needs To what extent are you involved in user acceptance test of ERP system? To what extent did you guide, direct and lead the process of specifying and identifying the output requirement ( ie. report, detail of charging) of this system.

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