Quality Control

Presentation on Quality Control Tanushree

What is quality ?  Quality

of a product is defined as “How it satisfies the customer needs”.  Quality is subjective term.  Quality is expressed with adjectives such as poor, good and excellent.  It is defined as a degree of excellence of a product .

Dimensions of quality  performance  Features  Conformance  Reliability  Durability  Service  Reputation  Response

(of dealer)

Quality statement Quality statements are the overall intentions and direction for the organization with respect to quality set by top management. Types of quality statement  Vision statement  Mission statement  Quality policy statement

Vision statement The vision statement is a formal declaration of what the organization is trying to achieve in long term. Vision statement of Boeing company states that “Vision for Boeing in 2016 is people working together as a global enterprise for aerospace leadership”

Mission statement 

An organization mission is the reason for the organization existence.

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It tells what the company is providing to society.

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A mission statement answers the question such as who we are? Why we are? what we do ?how we do it ?

Mission statement of New Port shipping company says “we shall build good ships here- at profit we can –at loss we must-but always good ship “

Quality policy statement According to ISO 9000,  Quality policy is the overall quality intentions and direction of organization as formally expressed by the top management.  The quality policy is a guide for every one in the organization which says how they provide product or services to the customer.

Quality planning  Quality

planning is one of the foremost function of the members in the organization to achieve the quality objectives.

 Quality

planning is nothing its only forecasting the future activities related to quality

 Quality

planning acts as a road map for the members in the organization to achieve the quality goal.

various steps in quality planning establishing

quality goals. identifying the customers. discovering the customer need developing the product features. developing the process features.

Steps in quality control  Fixing

the quality standard  measurement of quality.  Comparing the measured quality with standard quality.  Finding out the variation.  Reasons for variations that lead to defects are examined.  Taking corrective action.

PLAN

IMPROVE

ACT

EVALUATE

Thank you.