Product Development - Performance Metrics

NEW PRODUCT DEVELOPMENT - PCF 2.1 *These survey questions require data to calculate their respective metric. Generate New Product/Service Ideas Measusres 2.1.2 Cost Total cost of the process "generate new product/service ideas" per <$1,000> revenue

Question Number (s)

16.044a-e / 16.011

Personnel cost of the process "generate new product/service ideas" per <$1,000> revenue Process Efficiency Number of FTEs for the process "generate new product/service ideas" per <$1 billion> revenue Percentage of sales due to product/services launched in the past year Number of product/service improvements generated annually Number of product/service extensions generated annually Number of new product/service opportunities generated annually Design & Devlop Product/Service Measures 2.1.3 Cost Total cost of the process "design and develop product/service" per <$1,000> revenue

16.044a / 16.011

Personnel cost of the process "design and develop product/service" per <$1,000> revenue Process Efficiency Number of FTEs for the process "design and develop product/service ideas" per <$1 billion> revenue Ratio of projects entering the "design and develop product/service" process to projects completing the process Cycle Time Time to market in days for existing product/service improvement projects Time to market in days for existing product/service extension projects Time to market in days for new product/service development projects Test Market Product/Service Measures 2.1.4 Cost Total cost of the process "test market product/service" per <$1,000> revenue Personnel cost of the process "test market product/service" per <$1,000> revenue Process Efficiency

16.055a / 16.011

Number of FTEs for the process "test market product/service" per <$1 billion> revenue Ratio of projects entering the "test market product/service" process to projects completing the process 1

16.043 / 16.011 16.048 16.046, 16.047a 16.046, 16.047b 16.046, 16.047c

16.055a-e / 16.011

16.054 / 16.011 16.035, 16.031 16.034 16.034 16.034

16.068a-e / 16.011 16.068a / 16.011

16.067 / 16.011 16.075

NEW PRODUCT DEVELOPMENT - PCF 2.1 *These survey questions require data to calculate their respective metric. Support Product/Service Manufacturing /Delivery Measures 2.1.6 Cost Total cost of the process "support product/service manufacturing/delivery" per <$1,000> revenue Personnel cost of the process "support product/service manufacturing/delivery" per <$1,000> revenue Process Efficiency Number of FTEs for the process "support product/service manufacturing/delivery" per <$1 billion> revenue General Measures 2.1 Cost Total cost of new product development per <$1,000> revenue Process Efficiency Percentage of existing product/service improvements launched on time Percentage of existing product/service extensions launched on time Percentage of new product/service developments launched on time Percentage of existing product/service improvements launched on budget Percentage of existing product/service extensions launched on budget Percentage of new product/service developments launched on budget Cycle Time Time to profitability in months for existing product/service improvement projects Time to profitability in months for existing product/service extension projects Time to profitability in months for new product/service development projects

2

Question Number (s)

16.078a-e / 16.011 16.078a / 16.011

16.077 / 16.011

16.011, 16.012, 16.013 16.035 16.035 16.035 16.038 16.038 16.038 16.037 16.037 16.037