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--------------------------------------Microsoft Windows 98 Second Edition README for Printers April 1999 --------------------------------------(c) Copyright Microsoft Corporation, 1999 This document provides complementary or late-breaking information to supplement the Microsoft Windows 98 Second Edition documentation. -----------------------HOW TO USE THIS DOCUMENT -----------------------To view Printers.txt on screen in Notepad, maximize the Notepad window. To print Printers.txt, open it in Notepad or another word processor, and then on the File menu, click Print. -------CONTENTS -------PRINTING OVER A NETWORK TRUETYPE FONT AVAILABILITY FOR PRINTING CANON COLOR BUBBLE-JET SUPPORT FARGO PRIMERA AND PRIMERA PRO SUPPORT HEWLETT-PACKARD DESKJET 400 SERIES, 500 SERIES, 600 SERIES, 700 SERIES, AND 800 SERIES PRINTER SUPPORT HEWLETT-PACKARD DESKJET PORTABLE 310 AND 320 PRINTER SUPPPORT HEWLETT-PACKARD DESKJET 340, 1000C, 1100C, AND 1120C PRINTER SUPPORT HEWLETT-PACKARD OFFICEJET SERIES 500 AND 600 SUPPORT HEWLETT-PACKARD OFFICEJET PRO 1150C SUPPORT HEWLETT-PACKARD PRINTER/SCANNER/COPIER SERIES 300 SUPPORT HEWLETT-PACKARD PHOTOSMART PHOTO PRINTER SUPPORT HEWLETT-PACKARD LASERJET PRINTER SUPPORT QMS JETSCRIPT BOARDS LASERMASTER PRINTER SUPPORT
NEC SILENTWRITER SUPERSCRIPT 610 PANASONIC KX-P 6100, KX-P 6300, KX-P 6500 PRINTERS SUPPORT FOR LEXMARK MARKVISION AND CUSTOM PRINTER DRIVERS ---------------------------------------------------NOTE: For any given printer, the printer drivers provided with Windows 98 Second Edition are generally preferable to drivers in previous versions of Windows. However, you might want to consult the printer manufacturer to determine the best printing solution for your printer. PRINTING OVER A NETWORK ======================= By default, Windows 98 Second Edition uses the network path as the port designation for network printers. Because this is slightly different from the path used in Windows 3.1 and some programs, you might have problems. A network path (also known as a UNC name) typically appears in the following format: \\server\printqueue However, Windows 98 network paths tend to be longer than their Windows 3.1 equivalents, and this creates problems for some programs. If you experience problems, you can revert to the Windows 3.1 method of addressing network resources. Some programs may experience similar difficulties if the network path contains a space character. This problem can be resolved if you revert to the Windows 3.1 method of addressing network resources or if you change the network path so it does not contain spaces. See your network administrator for help with changing the network path name. Problems Printing to PostScript Printers Over a NetWare Network ----------------------------------------------If you have difficulties printing to a PostScript printer over a NetWare network, banner pages may be incorrectly configured on the NetWare server. Unless banner pages are correctly configured on the NetWare server, they cause errors and nothing prints. To solve this problem, you can either disable banner pages by clicking to clear the Banner Pages check box in the Printer Properties dialog box, or you can ask your network administrator to correctly configure banner pages on the NetWare server for a PostScript printer.
Unwanted Banner Pages on a NetWare Network from MS-DOS Programs ----------------------------------------------If, after having cleared the Banner Page setting as described in the previous section, you still receive unwanted banner pages when you print from MS-DOS programs, change the port designation for the printer from the network path (UNC) name to the captured port. >>>To change the printer port designation port: 1. Click Start, point to Settings, and then click Printers. 2. Right-click the icon for the printer you are using, and then click Properties. 3. On the Details tab, click the Print to the following port down arrow. Look for an entry that displays LPTx:. This is the LPT port you have captured. 4. Select LPTx: (\\Server\Printqueue), and then click Apply. 5. Click Capture Printer Port, and then click OK. 6. Disable the Banner Page setting as described in the previous section. TRUETYPE FONT AVAILABILITY FOR PRINTING ======================================= TrueType fonts are not usually available on inkjet printers with lower resolutions (75 to 150 dpi). This limitation does not apply to laser and dot-matrix printers. TrueType fonts are also not available when you use the Generic/Text Only printer driver. CANON COLOR BUBBLE-JET SUPPORT ============================== You may notice some printing differences in the Windows 98 Second Edition drivers for the Canon Color Bubble-Jet (BJC) printers if you upgrade from an earlier version of Windows. As part of the Windows 98 Second Edition installation, the Canon BJC-70, BJC-600, BJC-600e, BJC-800, and BJC-4000 drivers from Windows 3.1 are automatically upgraded to Windows 98 Second Edition drivers because earlier versions do not work under Windows 98. Contact your local Canon representative (or refer to the "Where to Find More Help" section of your printer's manual) for information about updated driver availability. FARGO PRIMERA AND PRIMERA PRO SUPPORT
===================================== Some older versions of the Fargo Primera and Primera Pro printer drivers do not operate correctly under Windows 98 Second Edition. The Fargo Primera requires version 4.3 or later, and the Primera Pro requires version 2.7 or later. To obtain either of these drivers, contact Fargo's Bulletin Board System or its technical support at the numbers listed in your printer documentation. HEWLETT-PACKARD DESKJET 400 SERIES, 500 SERIES, 600 SERIES, 700 SERIES, AND 800 SERIES PRINTER SUPPORT ===================================================== Windows 3.1 to Windows 98 Second Edition Upgrade Process -------------------------------------------------------If you upgraded to Windows 98 Second Edition from Windows 3.1, your HP DeskJet printer will not run properly. To fix this problem, delete your HP DeskJet printer driver after upgrading to Windows 98 Second Edition. >>>To delete your printer driver: 1. Click Start, point to Settings, and then click Printers. 2. Click on your printer to select it, and then press DELETE. 3. Follow the instructions on your screen. You can then obtain the latest driver for your printer from http://www.hp.com/ Download the appropriate driver for your printer, and then follow the installation instructions. Windows 98 Second Edition Default Driver Support -----------------------------------------------After installing Windows 98 Second Edition, you may see poor print quality or may lose some functionality on your DeskJet printer. If so, delete the installed DeskJet driver (see the instructions in the preceding section) and get the latest driver from Hewlett-Packard at http://www.hp.com/cposupport/eschome.html. Download the appropriate driver for your printer, and then follow the installation instructions. Get New Drivers for Your HP DeskJet Printer ------------------------------------------The recommended drivers for HP DeskJet printers are available at http://www.hp.com/cposupport/eschome.html.
Drivers for the DeskJet 660C, 68XC, 69XC, 850C, 855C, and 870C models are available on your Windows 98 Second Edition CD in the \Drivers\Printers folder. The drivers in this directory are English only, and may not work properly on some localized versions of Windows 98 Second Edition. The Windows 95 or Windows 98 driver that shipped in your printer box will also function correctly in Windows 98 Second Edition. >>>To install your HP DeskJet printer driver: The simplest and most complete method of installation is to run the SETUP.EXE program that comes with your HP DeskJet driver. For more information, see the instructions that came with your driver. HEWLETT-PACKARD DESKJET PORTABLE 310 AND 320 PRINTER SUPPORT ==================================================== The recommended drivers for these printers are included as a standard part of the Windows 98 operating system. Follow the standard Windows printer installation process for these printers using the drivers that came with your CD or floppy disks. HEWLETT-PACKARD DESKJET 340, 1000C, 1100C and 1120C PRINTER SUPPORT =================================================== To make full use of the capabilities of your DeskJet 340, 1000C, 1100C or 1120C, please use a Windows 98 compatible printer driver. If you do not have a Windows 98 compatible printer driver, or if you encounter any difficulty during installation, please refer to the Web site: http://www.hp.com/cposupport/eschome.html for more information. HEWLETT-PACKARD OFFICEJET SERIES 500 AND 600 SUPPORT ===================================================== Windows 3.1 to Windows 98 Second Edition Upgrade Process -------------------------------------------------------It is recommended that you uninstall the HP OfficeJet (Series 500 and 600) before you upgrade to Windows 98 Second Edition. However, if you have already upgraded to Windows 98 Second Edition from Windows 3.1, your HP OfficeJet will not run properly. To fix this problem, contact Hewlett-Packard for assistance.
To locate the nearest Hewlett-Packard Support Center, please refer to the documentation that was shipped with your product. Windows 98 Second Edition Software Updates or Software Replacement --------------------------------------------To determine whether software updates are available for the HP OfficeJet (Series 500 and 600) products, please refer to the following Hewlett-Packard Web site, or contact the nearest Hewlett-Packard Support Center for more information: http://www.hp.com/go/all-in-one For replacement software, please contact your nearest Hewlett-Packard Support Center. To locate the nearest Hewlett-Packard Support Center, please refer to the documentation that was shipped with your product. HEWLETT-PACKARD OFFICEJET PRO 1150C SUPPORT =========================================== Windows 3.1 to Windows 98 Second Edition Upgrade Process -------------------------------------------------------If you have upgraded to Windows 98 Second Edition from Windows 3.1, your HP OfficeJet Pro 1150C printer will not operate correctly. To fix this problem, after upgrading to Windows 98 Second Edition, select Cancel on the plug-and-play screen and then uninstall your HP OfficeJet Pro driver software, and then install the Windows 95 driver that shipped with your HP OfficeJet Pro 1150C. The HP OfficeJet Pro 1150C Windows 95 driver is compatible with Windows 98 Second Edition. If You Installed the Microsoft Windows 98 Second Edition Default Drivers ----------------------------------------After installing the default drivers that came with Windows 98 Second Edition, you will lose scanning functionality on your OfficeJet Pro 1150C. To resolve this problem, delete the Microsoft OfficeJet Pro 1150C printer driver from the printers folder and install the Windows 95 driver that shipped with your OfficeJet Pro 1150C. Upgrading from Windows 95 to Windows 98 Second Edition ------------------------------------------------------
If you have upgraded to Windows 98 Second Edition from Windows 95, the Scan Picture function of your HP OfficeJet Pro 1150C may not work with some applications. If you experience a problem, uninstall your HP OfficeJet Pro 1150C software and then reinstall the Windows 95 software that shipped with your HP OfficeJet Pro 1150C. How to Install Your HP OfficeJet Pro 1150C Printer Driver --------------------------------------------------------Your HP OfficeJet Pro 1150C driver software may be installed in any of the supported methods under Windows 98 Second Edition. The simplest and most complete method of installation is to click Start, point to Settings, click Control Panel, double-click Printers, click Add Printer, and then follow the instructions that appear in the Add Printer Wizard. Point "Have Disk" to your CD-ROM drive or the path where you saved the downloaded driver. See the software installation instructions that came with your device for Windows 95; the same instructions apply for Windows 98 Second Edition. If You Do Not Have the CD that Came with Your HP OfficeJet Pro 1150C --------------------------------------------You can download the latest Win 9x driver from the Hewlett-Packard web site at http://www.hp.com/go/officejet-pro. Download the appropriate OfficeJet Pro 1150C driver and follow its installation instructions. HEWLETT-PACKARD PRINTER/SCANNER/COPIER SERIES 300 SUPPORT ========================================================= Windows 3.1 to Windows 98 Second Edition Upgrade Process -------------------------------------------------------It is recommended that you uninstall the HP Printer Scanner software before you upgrade to Windows 98 Second Edition. However, if you have already upgraded to Windows 98 Second Edition from Windows 3.1, your Hewlett-Packard printer/scanner/copier will not run properly. To fix this problem, contact Hewlett-Packard for assistance. To locate the nearest Hewlett-Support Support Center, please refer to the documentation that was shipped with your product. Windows 98 Second Edition Software Updates or Software Replacement ------------------------------------------
To determine whether software updates are available for Hewlett-Packard printer or scanner or copier products, please refer to the following Hewlett-Packard Web site, or contact the nearest Hewlett-Packard Support Center for more information: http://www.hp.com/go/all-in-one For replacement software, please contact your nearest Hewlett-Packard Support Center. To locate the nearest Hewlett-Packard Support Center, please refer to the documentation that was shipped with your product. HEWLETT-PACKARD PHOTOSMART PHOTO PRINTER SUPPORT ================================================ Windows 3.1 to Windows 98 Second Edition Upgrade Process -------------------------------------------------------The PhotoSmart Photo printer does not support printing from Windows 3.1, so you will need to install the printer driver software from the original CD or by using a retrieved driver software from Hewlett-Packard at: http://www.hp.com/cposupport/eschome.html See the instructions below for how to install the driver software. Windows 95 to Windows 98 Second Edition Upgrade Process ------------------------------------------------------The Windows 95 driver software that shipped in your printer box also functions correctly in Windows 98 Second Edition. If the driver software is already installed on your computer, it should be ready to use. How to Install Your HP PhotoSmart Photo Printer Driver -----------------------------------------------------Use the Setup.exe program to install the driver software either from the driver software CD or from the temporary location of the downloaded Web version. Do not use the Plug and Play or Add Printer wizard. Troubleshooting Install Error Messages --------------------------------------If you get a message that begins "Error finding LST file," click Ignore and complete the installation. Because of changes to the Windows 98 file system, you won't be able to access the multimedia presentation
without getting a newer version of the driver from the Web. If you get a message that reads "The file or folder 'REMIND.EXE'... cannot be found," click the OK button and complete the installation. This file is used for running the On-Line Registration. You can start On-Line Registration by running: C:\Program Files\HP PhotoSmart\Photo Printer\IntQuest\Iqrunner.exe. HEWLETT-PACKARD LASERJET PRINTER SUPPORT ======================================== If you have upgraded from Microsoft Windows 3.1 to Microsoft Windows 98 Second Edition, you can disregard the following instructions; all of the optimized software is installed on your computer during the Windows 98 Second Edition installation. If you are adding a HP LaserJet printer, or a HP Color LaserJet printer to your Windows 98 system, you can get optimized printing performance by following the steps in the following sections. HP LaserJet printer and HP-provided printer driver issues should be directed to Hewlett-Packard. Please consult Hewlett-Packard's Driver Distribution or Customer Support centers listed in the documentation accompanying your printer for more information. For problems refer to the HP LaserJet Troubleshooting section, and/or refer to the Web site: http://www.hp.com/cposupport/eschome.html to get updated drivers and additional support information. HP LaserJet 4 Printer - PCL Support ----------------------------------Recommended software: Windows 98 printer driver and HP TrueType Screen Fonts. HP TrueType Screen fonts are available to LaserJet 4 printer users so that you can match your internal printer fonts. To obtain these fonts, contact your Hewlett-Packard Driver Distribution center. HP LaserJet 4Si/4L/4P/4 Plus/4V/5 and 5P Printers - PCL Support ------------------------------------Recommended software: Windows 98 printer driver and HP TrueType Screen Fonts.
NOTE: You will need the HP TrueType screen fonts to match your internal printer fonts. 1. Insert Disk 1 of the HP LaserJet Printing System disk set into the appropriate floppy disk drive. 2. Click Start, and then click Run. 3. In the Run dialog box, type A:\Setup. 4. Click Custom installation, and then click the appropriate HP LaserJet printer. 5. Click HP TrueType Screen fonts. Click the Printer Driver, Status Window, and the Travel Guide check boxes to clear them. 6. Click OK, and then follow the instructions on your screen. HP LaserJet 5L/5MP/6L/6P and 6MP Printers ----------------------------------------NOTE: You will need the HP TrueType screen fonts to match your internal printer fonts. Locate the disks that came with your HP LaserJet printer, and then follow the steps below. If you cannot find your software disks, contact your Hewlett-Packard Driver Distribution center. 1. Insert the HP LaserJet Printing System Disk 1 into the appropriate drive. 2. Click Start, and then click Run. 3. Type A:\Setup. 4. Select Typical installation, and then follow the instructions on your screen. Support for all other monochrome HP LaserJet PostScript Printers -------------------------------------------Recommended software: Windows 98 PostScript printer driver. HP Color LaserJet Printer - PostScript Support ---------------------------------------------Recommended software: HP Color LaserJet PostScript printer driver. NOTE: Locate the disks that came with your HP Color LaserJet printer, and then follow the steps below. If
you cannot find the disks, contact your Hewlett-Packard Driver Distribution center. 1. Insert the HP Color LaserJet Printer disk, Windows 3.1 PostScript 2.1.1., into the appropriate floppy disk drive. 2. Click Start, point to Settings, and then click Printers. 3. Click Add Printer, and then follow the instructions on your screen. 4. Click Have Driver Disk. If you are prompted to replace or update the driver, click Yes. HP Color LaserJet Printer - PCL Support --------------------------------------Recommended software: HP Color LaserJet driver and HP TrueType Screen Fonts. NOTE: Locate the disks that came with your HP Color LaserJet printer, and then follow the steps below. If you cannot find your software disks, contact your Hewlett-Packard Driver Distribution Center. 1. Insert the HP Color LaserJet Printing System (Windows 3.1 PCL Printing System) Disk 1 into the appropriate drive. 2. Click Start, and then click Run. 3. Type A:\Setup. 4. Select Express installation, and then follow the instructions on your screen. NOTE: To take advantage of Image Color Matching support in Windows 98 Second Edition, install the HP Color LaserJet driver that shipped with Windows 98 Second Edition. HP LaserJet Troubleshooting --------------------------If the printer does not print, disable the bi-directional support for the printer. >>>To disable the bi-directional support: 1. Click Start, point to Settings, and then click Printers. 2. Right-click the icon that represents your printer, and then click Properties.
3. On the Details tab, click Spool Settings. 4. Select the Disable bi-directional support for this printer option, and then click OK. 5. Click OK again to exit. If you get an Error 21 - print overrun message on your LaserJet printer, click Start, point to Settings, click Printers. Right-click the icon that represents your printer. In the resulting dialog box, click Device Options, and then click to clear the Page protection check box. On LaserJet 3 printers, you will need to set this option directly on the printer's front panel. If the Page protection option is not available and you are using a LaserJet 4 printer, try changing the printer driver to Raster mode instead of vector mode on the Graphics tab of the Printer Properties dialog box. Sometimes you can also solve this problem by reducing the complexity of the page. QMS JETSCRIPT BOARDS ==================== To print with QMS JetScript boards under Windows 98 Second Edition, create a port called LPTx.DOS (where LPTx is LPT1, LPT2, or LPT3, depending on how the JetScript board is configured). The following steps assume you already have a printer driver installed. If you do not have a printer driver installed, click Start, point to Settings, click Printers, double-click Add Printer, and then follow the instructions on your screen. >>>To create a port called LPTx.DOS: 1. Click Start, point to Settings, click Printers, right-click the icon for the QMS JetScript printer, and then click Properties. 2. Click Details, and then click Add Port. 3. Click Other, and then click Local Port. 4. Click OK, and then enter the name of the port you want to add (for example, LPT1.DOS). 5. Click OK, and then click OK again to close the Printer Properties dialog box. The printer should be ready to use. LASERMASTER PRINTER SUPPORT
=========================== The Windows 3.1 printer driver for LaserMaster products will not function under Windows 98 Second Edition. For information about obtaining drivers that are compatible with Windows 98 Second Edition, contact LaserMaster Technical Support at the phone number listed in the documentation that came with your printer. NEC SILENTWRITER SUPERSCRIPT 610 ================================ The Windows 3.1 printer driver for NEC SilentWriter SuperScript products will not function under Windows 98 Second Edition. For information about obtaining drivers that are compatible with Windows 98 Second Edition, contact NEC Technical Support at the phone number listed in your printer documentation. PANASONIC KX-P 6100, KX-P 6300, KX-P 6500 PRINTERS -------------------------------------------------Some versions of the installation software do not operate correctly under Windows 98 Second Edition, resulting in "Unknown Windows Version" error messages. If you experience this problem when you try to install the driver software for this printer, please contact Panasonic for information about getting an updated driver. SUPPORT FOR LEXMARK MARKVISION AND CUSTOM PRINTER DRIVERS ========================================= Some early versions of MarkVision and the Lexmark Custom Printer drivers are incompatible with Windows 98 Second Edition. To avoid a problem with your system, Windows 98 disables these components when you upgrade upgrade from Windows 95 if you currently have LEXBCE version 1.03 or earlier. If you have a version later than LEXBCE 1.03, Lexmark software works correctly on Windows 98 Second Edition. To determine which version of LEXBCE you have, use Windows Explorer. Go to your \Windows\System subdirectory. Right-click LEXBCE.DLL, and then click Properties. Click the Version tab, and then locate the File version information. You can obtain a newer version of the software from the Lexmark Technical Support Center or on the World Wide Web at http://www.lexmark.com.
NEC SILENTWRITER SUPERSCRIPT 610 PANASONIC KX-P 6100, KX-P 6300, KX-P 6500 PRINTERS SUPPORT FOR LEXMARK MARKVISION AND CUSTOM PRINTER DRIVERS ---------------------------------------------------NOTE: For any given printer, the printer drivers provided with Windows 98 Second Edition are generally preferable to drivers in previous versions of Windows. However, you might want to consult the printer manufacturer to determine the best printing solution for your printer. PRINTING OVER A NETWORK ======================= By default, Windows 98 Second Edition uses the network path as the port designation for network printers. Because this is slightly different from the path used in Windows 3.1 and some programs, you might have problems. A network path (also known as a UNC name) typically appears in the following format: \\server\printqueue However, Windows 98 network paths tend to be longer than their Windows 3.1 equivalents, and this creates problems for some programs. If you experience problems, you can revert to the Windows 3.1 method of addressing network resources. Some programs may experience similar difficulties if the network path contains a space character. This problem can be resolved if you revert to the Windows 3.1 method of addressing network resources or if you change the network path so it does not contain spaces. See your network administrator for help with changing the network path name. Problems Printing to PostScript Printers Over a NetWare Network ----------------------------------------------If you have difficulties printing to a PostScript printer over a NetWare network, banner pages may be incorrectly configured on the NetWare server. Unless banner pages are correctly configured on the NetWare server, they cause errors and nothing prints. To solve this problem, you can either disable banner pages by clicking to clear the Banner Pages check box in the Printer Properties dialog box, or you can ask your network administrator to correctly configure banner pages on the NetWare server for a PostScript printer.
Unwanted Banner Pages on a NetWare Network from MS-DOS Programs ----------------------------------------------If, after having cleared the Banner Page setting as described in the previous section, you still receive unwanted banner pages when you print from MS-DOS programs, change the port designation for the printer from the network path (UNC) name to the captured port. >>>To change the printer port designation port: 1. Click Start, point to Settings, and then click Printers. 2. Right-click the icon for the printer you are using, and then click Properties. 3. On the Details tab, click the Print to the following port down arrow. Look for an entry that displays LPTx:. This is the LPT port you have captured. 4. Select LPTx: (\\Server\Printqueue), and then click Apply. 5. Click Capture Printer Port, and then click OK. 6. Disable the Banner Page setting as described in the previous section. TRUETYPE FONT AVAILABILITY FOR PRINTING ======================================= TrueType fonts are not usually available on inkjet printers with lower resolutions (75 to 150 dpi). This limitation does not apply to laser and dot-matrix printers. TrueType fonts are also not available when you use the Generic/Text Only printer driver. CANON COLOR BUBBLE-JET SUPPORT ============================== You may notice some printing differences in the Windows 98 Second Edition drivers for the Canon Color Bubble-Jet (BJC) printers if you upgrade from an earlier version of Windows. As part of the Windows 98 Second Edition installation, the Canon BJC-70, BJC-600, BJC-600e, BJC-800, and BJC-4000 drivers from Windows 3.1 are automatically upgraded to Windows 98 Second Edition drivers because earlier versions do not work under Windows 98. Contact your local Canon representative (or refer to the "Where to Find More Help" section of your printer's manual) for information about updated driver availability. FARGO PRIMERA AND PRIMERA PRO SUPPORT
===================================== Some older versions of the Fargo Primera and Primera Pro printer drivers do not operate correctly under Windows 98 Second Edition. The Fargo Primera requires version 4.3 or later, and the Primera Pro requires version 2.7 or later. To obtain either of these drivers, contact Fargo's Bulletin Board System or its technical support at the numbers listed in your printer documentation. HEWLETT-PACKARD DESKJET 400 SERIES, 500 SERIES, 600 SERIES, 700 SERIES, AND 800 SERIES PRINTER SUPPORT ===================================================== Windows 3.1 to Windows 98 Second Edition Upgrade Process -------------------------------------------------------If you upgraded to Windows 98 Second Edition from Windows 3.1, your HP DeskJet printer will not run properly. To fix this problem, delete your HP DeskJet printer driver after upgrading to Windows 98 Second Edition. >>>To delete your printer driver: 1. Click Start, point to Settings, and then click Printers. 2. Click on your printer to select it, and then press DELETE. 3. Follow the instructions on your screen. You can then obtain the latest driver for your printer from http://www.hp.com/ Download the appropriate driver for your printer, and then follow the installation instructions. Windows 98 Second Edition Default Driver Support -----------------------------------------------After installing Windows 98 Second Edition, you may see poor print quality or may lose some functionality on your DeskJet printer. If so, delete the installed DeskJet driver (see the instructions in the preceding section) and get the latest driver from Hewlett-Packard at http://www.hp.com/cposupport/eschome.html. Download the appropriate driver for your printer, and then follow the installation instructions. Get New Drivers for Your HP DeskJet Printer ------------------------------------------The recommended drivers for HP DeskJet printers are available at http://www.hp.com/cposupport/eschome.html.
Drivers for the DeskJet 660C, 68XC, 69XC, 850C, 855C, and 870C models are available on your Windows 98 Second Edition CD in the \Drivers\Printers folder. The drivers in this directory are English only, and may not work properly on some localized versions of Windows 98 Second Edition. The Windows 95 or Windows 98 driver that shipped in your printer box will also function correctly in Windows 98 Second Edition. >>>To install your HP DeskJet printer driver: The simplest and most complete method of installation is to run the SETUP.EXE program that comes with your HP DeskJet driver. For more information, see the instructions that came with your driver. HEWLETT-PACKARD DESKJET PORTABLE 310 AND 320 PRINTER SUPPORT ==================================================== The recommended drivers for these printers are included as a standard part of the Windows 98 operating system. Follow the standard Windows printer installation process for these printers using the drivers that came with your CD or floppy disks. HEWLETT-PACKARD DESKJET 340, 1000C, 1100C and 1120C PRINTER SUPPORT =================================================== To make full use of the capabilities of your DeskJet 340, 1000C, 1100C or 1120C, please use a Windows 98 compatible printer driver. If you do not have a Windows 98 compatible printer driver, or if you encounter any difficulty during installation, please refer to the Web site: http://www.hp.com/cposupport/eschome.html for more information. HEWLETT-PACKARD OFFICEJET SERIES 500 AND 600 SUPPORT ===================================================== Windows 3.1 to Windows 98 Second Edition Upgrade Process -------------------------------------------------------It is recommended that you uninstall the HP OfficeJet (Series 500 and 600) before you upgrade to Windows 98 Second Edition. However, if you have already upgraded to Windows 98 Second Edition from Windows 3.1, your HP OfficeJet will not run properly. To fix this problem, contact Hewlett-Packard for assistance.
To locate the nearest Hewlett-Packard Support Center, please refer to the documentation that was shipped with your product. Windows 98 Second Edition Software Updates or Software Replacement --------------------------------------------To determine whether software updates are available for the HP OfficeJet (Series 500 and 600) products, please refer to the following Hewlett-Packard Web site, or contact the nearest Hewlett-Packard Support Center for more information: http://www.hp.com/go/all-in-one For replacement software, please contact your nearest Hewlett-Packard Support Center. To locate the nearest Hewlett-Packard Support Center, please refer to the documentation that was shipped with your product. HEWLETT-PACKARD OFFICEJET PRO 1150C SUPPORT =========================================== Windows 3.1 to Windows 98 Second Edition Upgrade Process -------------------------------------------------------If you have upgraded to Windows 98 Second Edition from Windows 3.1, your HP OfficeJet Pro 1150C printer will not operate correctly. To fix this problem, after upgrading to Windows 98 Second Edition, select Cancel on the plug-and-play screen and then uninstall your HP OfficeJet Pro driver software, and then install the Windows 95 driver that shipped with your HP OfficeJet Pro 1150C. The HP OfficeJet Pro 1150C Windows 95 driver is compatible with Windows 98 Second Edition. If You Installed the Microsoft Windows 98 Second Edition Default Drivers ----------------------------------------After installing the default drivers that came with Windows 98 Second Edition, you will lose scanning functionality on your OfficeJet Pro 1150C. To resolve this problem, delete the Microsoft OfficeJet Pro 1150C printer driver from the printers folder and install the Windows 95 driver that shipped with your OfficeJet Pro 1150C. Upgrading from Windows 95 to Windows 98 Second Edition ------------------------------------------------------
If you have upgraded to Windows 98 Second Edition from Windows 95, the Scan Picture function of your HP OfficeJet Pro 1150C may not work with some applications. If you experience a problem, uninstall your HP OfficeJet Pro 1150C software and then reinstall the Windows 95 software that shipped with your HP OfficeJet Pro 1150C. How to Install Your HP OfficeJet Pro 1150C Printer Driver --------------------------------------------------------Your HP OfficeJet Pro 1150C driver software may be installed in any of the supported methods under Windows 98 Second Edition. The simplest and most complete method of installation is to click Start, point to Settings, click Control Panel, double-click Printers, click Add Printer, and then follow the instructions that appear in the Add Printer Wizard. Point "Have Disk" to your CD-ROM drive or the path where you saved the downloaded driver. See the software installation instructions that came with your device for Windows 95; the same instructions apply for Windows 98 Second Edition. If You Do Not Have the CD that Came with Your HP OfficeJet Pro 1150C --------------------------------------------You can download the latest Win 9x driver from the Hewlett-Packard web site at http://www.hp.com/go/officejet-pro. Download the appropriate OfficeJet Pro 1150C driver and follow its installation instructions. HEWLETT-PACKARD PRINTER/SCANNER/COPIER SERIES 300 SUPPORT ========================================================= Windows 3.1 to Windows 98 Second Edition Upgrade Process -------------------------------------------------------It is recommended that you uninstall the HP Printer Scanner software before you upgrade to Windows 98 Second Edition. However, if you have already upgraded to Windows 98 Second Edition from Windows 3.1, your Hewlett-Packard printer/scanner/copier will not run properly. To fix this problem, contact Hewlett-Packard for assistance. To locate the nearest Hewlett-Support Support Center, please refer to the documentation that was shipped with your product. Windows 98 Second Edition Software Updates or Software Replacement ------------------------------------------
To determine whether software updates are available for Hewlett-Packard printer or scanner or copier products, please refer to the following Hewlett-Packard Web site, or contact the nearest Hewlett-Packard Support Center for more information: http://www.hp.com/go/all-in-one For replacement software, please contact your nearest Hewlett-Packard Support Center. To locate the nearest Hewlett-Packard Support Center, please refer to the documentation that was shipped with your product. HEWLETT-PACKARD PHOTOSMART PHOTO PRINTER SUPPORT ================================================ Windows 3.1 to Windows 98 Second Edition Upgrade Process -------------------------------------------------------The PhotoSmart Photo printer does not support printing from Windows 3.1, so you will need to install the printer driver software from the original CD or by using a retrieved driver software from Hewlett-Packard at: http://www.hp.com/cposupport/eschome.html See the instructions below for how to install the driver software. Windows 95 to Windows 98 Second Edition Upgrade Process ------------------------------------------------------The Windows 95 driver software that shipped in your printer box also functions correctly in Windows 98 Second Edition. If the driver software is already installed on your computer, it should be ready to use. How to Install Your HP PhotoSmart Photo Printer Driver -----------------------------------------------------Use the Setup.exe program to install the driver software either from the driver software CD or from the temporary location of the downloaded Web version. Do not use the Plug and Play or Add Printer wizard. Troubleshooting Install Error Messages --------------------------------------If you get a message that begins "Error finding LST file," click Ignore and complete the installation. Because of changes to the Windows 98 file system, you won't be able to access the multimedia presentation
without getting a newer version of the driver from the Web. If you get a message that reads "The file or folder 'REMIND.EXE'... cannot be found," click the OK button and complete the installation. This file is used for running the On-Line Registration. You can start On-Line Registration by running: C:\Program Files\HP PhotoSmart\Photo Printer\IntQuest\Iqrunner.exe. HEWLETT-PACKARD LASERJET PRINTER SUPPORT ======================================== If you have upgraded from Microsoft Windows 3.1 to Microsoft Windows 98 Second Edition, you can disregard the following instructions; all of the optimized software is installed on your computer during the Windows 98 Second Edition installation. If you are adding a HP LaserJet printer, or a HP Color LaserJet printer to your Windows 98 system, you can get optimized printing performance by following the steps in the following sections. HP LaserJet printer and HP-provided printer driver issues should be directed to Hewlett-Packard. Please consult Hewlett-Packard's Driver Distribution or Customer Support centers listed in the documentation accompanying your printer for more information. For problems refer to the HP LaserJet Troubleshooting section, and/or refer to the Web site: http://www.hp.com/cposupport/eschome.html to get updated drivers and additional support information. HP LaserJet 4 Printer - PCL Support ----------------------------------Recommended software: Windows 98 printer driver and HP TrueType Screen Fonts. HP TrueType Screen fonts are available to LaserJet 4 printer users so that you can match your internal printer fonts. To obtain these fonts, contact your Hewlett-Packard Driver Distribution center. HP LaserJet 4Si/4L/4P/4 Plus/4V/5 and 5P Printers - PCL Support ------------------------------------Recommended software: Windows 98 printer driver and HP TrueType Screen Fonts.
NOTE: You will need the HP TrueType screen fonts to match your internal printer fonts. 1. Insert Disk 1 of the HP LaserJet Printing System disk set into the appropriate floppy disk drive. 2. Click Start, and then click Run. 3. In the Run dialog box, type A:\Setup. 4. Click Custom installation, and then click the appropriate HP LaserJet printer. 5. Click HP TrueType Screen fonts. Click the Printer Driver, Status Window, and the Travel Guide check boxes to clear them. 6. Click OK, and then follow the instructions on your screen. HP LaserJet 5L/5MP/6L/6P and 6MP Printers ----------------------------------------NOTE: You will need the HP TrueType screen fonts to match your internal printer fonts. Locate the disks that came with your HP LaserJet printer, and then follow the steps below. If you cannot find your software disks, contact your Hewlett-Packard Driver Distribution center. 1. Insert the HP LaserJet Printing System Disk 1 into the appropriate drive. 2. Click Start, and then click Run. 3. Type A:\Setup. 4. Select Typical installation, and then follow the instructions on your screen. Support for all other monochrome HP LaserJet PostScript Printers -------------------------------------------Recommended software: Windows 98 PostScript printer driver. HP Color LaserJet Printer - PostScript Support ---------------------------------------------Recommended software: HP Color LaserJet PostScript printer driver. NOTE: Locate the disks that came with your HP Color LaserJet printer, and then follow the steps below. If
you cannot find the disks, contact your Hewlett-Packard Driver Distribution center. 1. Insert the HP Color LaserJet Printer disk, Windows 3.1 PostScript 2.1.1., into the appropriate floppy disk drive. 2. Click Start, point to Settings, and then click Printers. 3. Click Add Printer, and then follow the instructions on your screen. 4. Click Have Driver Disk. If you are prompted to replace or update the driver, click Yes. HP Color LaserJet Printer - PCL Support --------------------------------------Recommended software: HP Color LaserJet driver and HP TrueType Screen Fonts. NOTE: Locate the disks that came with your HP Color LaserJet printer, and then follow the steps below. If you cannot find your software disks, contact your Hewlett-Packard Driver Distribution Center. 1. Insert the HP Color LaserJet Printing System (Windows 3.1 PCL Printing System) Disk 1 into the appropriate drive. 2. Click Start, and then click Run. 3. Type A:\Setup. 4. Select Express installation, and then follow the instructions on your screen. NOTE: To take advantage of Image Color Matching support in Windows 98 Second Edition, install the HP Color LaserJet driver that shipped with Windows 98 Second Edition. HP LaserJet Troubleshooting --------------------------If the printer does not print, disable the bi-directional support for the printer. >>>To disable the bi-directional support: 1. Click Start, point to Settings, and then click Printers. 2. Right-click the icon that represents your printer, and then click Properties.
3. On the Details tab, click Spool Settings. 4. Select the Disable bi-directional support for this printer option, and then click OK. 5. Click OK again to exit. If you get an Error 21 - print overrun message on your LaserJet printer, click Start, point to Settings, click Printers. Right-click the icon that represents your printer. In the resulting dialog box, click Device Options, and then click to clear the Page protection check box. On LaserJet 3 printers, you will need to set this option directly on the printer's front panel. If the Page protection option is not available and you are using a LaserJet 4 printer, try changing the printer driver to Raster mode instead of vector mode on the Graphics tab of the Printer Properties dialog box. Sometimes you can also solve this problem by reducing the complexity of the page. QMS JETSCRIPT BOARDS ==================== To print with QMS JetScript boards under Windows 98 Second Edition, create a port called LPTx.DOS (where LPTx is LPT1, LPT2, or LPT3, depending on how the JetScript board is configured). The following steps assume you already have a printer driver installed. If you do not have a printer driver installed, click Start, point to Settings, click Printers, double-click Add Printer, and then follow the instructions on your screen. >>>To create a port called LPTx.DOS: 1. Click Start, point to Settings, click Printers, right-click the icon for the QMS JetScript printer, and then click Properties. 2. Click Details, and then click Add Port. 3. Click Other, and then click Local Port. 4. Click OK, and then enter the name of the port you want to add (for example, LPT1.DOS). 5. Click OK, and then click OK again to close the Printer Properties dialog box. The printer should be ready to use. LASERMASTER PRINTER SUPPORT
=========================== The Windows 3.1 printer driver for LaserMaster products will not function under Windows 98 Second Edition. For information about obtaining drivers that are compatible with Windows 98 Second Edition, contact LaserMaster Technical Support at the phone number listed in the documentation that came with your printer. NEC SILENTWRITER SUPERSCRIPT 610 ================================ The Windows 3.1 printer driver for NEC SilentWriter SuperScript products will not function under Windows 98 Second Edition. For information about obtaining drivers that are compatible with Windows 98 Second Edition, contact NEC Technical Support at the phone number listed in your printer documentation. PANASONIC KX-P 6100, KX-P 6300, KX-P 6500 PRINTERS -------------------------------------------------Some versions of the installation software do not operate correctly under Windows 98 Second Edition, resulting in "Unknown Windows Version" error messages. If you experience this problem when you try to install the driver software for this printer, please contact Panasonic for information about getting an updated driver. SUPPORT FOR LEXMARK MARKVISION AND CUSTOM PRINTER DRIVERS ========================================= Some early versions of MarkVision and the Lexmark Custom Printer drivers are incompatible with Windows 98 Second Edition. To avoid a problem with your system, Windows 98 disables these components when you upgrade upgrade from Windows 95 if you currently have LEXBCE version 1.03 or earlier. If you have a version later than LEXBCE 1.03, Lexmark software works correctly on Windows 98 Second Edition. To determine which version of LEXBCE you have, use Windows Explorer. Go to your \Windows\System subdirectory. Right-click LEXBCE.DLL, and then click Properties. Click the Version tab, and then locate the File version information. You can obtain a newer version of the software from the Lexmark Technical Support Center or on the World Wide Web at http://www.lexmark.com.
