Presentation Of Result Oriented Mgt

MX‰F xND yXQD xfÉ{M S‰ xm‰R £dèC 1.1 ¥qD 1.1.1 XNÄþtgb„ y¸«bqÜ GïCN  x§¥ãCN lYè ¥Sqm_ ¥lT nW”” s‰t¾ bXQD £dT §Y XNÄþútF ¥DrG i. ytÌÑ ›§¥ MN MN XNdçn# ii. MN lþs‰ XNd¸flG# iii. lMN mS‰T XNÄlbT# iv. XNÁT ms‰T XNd¸gÆW XNÄþrÇ

ÃG²L””

1.1.2. yXQD xfÉ{M W«§èCN X mlkþÃãCN ¥zUjT h. XnŸH mlkþÃãC X W«§èC GLA yçnù# lþlkù y¸Clù# xGÆBnT çcW# lþtgb„ y¸Clù# ygþz§ wsN çcW mçN xlÆcW”” ys‰t®C yXQD xfÉ{M XNdhùn§¬W bq§lù lþStµkL y¸CL mçN xlbT

1.2. KTTL ¥DrG KTTL ¥DrG ¥lT xfÉ{M” Ãl¥Ìr_ mlµT X mgMgM sþçN yGMg¥W W«§T dGä ls‰t¾W lS‰ KFlÖC XNÄþÃWqÜT ¥DrG ¥lT nW# bW«§T t÷R XQD ¨fÉ{M Mz m¿rT bygþz§W KTTL b¥DrG mZGï mÃZ tgbþ YçÂL# ›QM ¥údG 1.3. ›QM ¥údG ¥lT”-

h. bSL«Â # l. xÄÄþS ClÖ¬ãCN lmF«R y¸ÃSCL yS‰ `§ðnT bmS«T# ¼. yS‰ £dT b¥ššL wYM l§§ zÁãCN bm«Qm# ys‰t¾WN ymf{M ›QM ¥údG ¥lT nW”” ls‰t®C ySL«Â l§lÖC y:DgT :DlÖC XNÄþÃgßù ¥DrG i. ybl« yS‰ tnú>nT Yf_R§cêL# ii. kS‰ UR btÃÃz ClÖ¬cW XNÄþÃDG ÃG²L#

iii. DRJtÜ XNd xÄþS t½KñlÖ©þ kmúslù lWõC UR xBé mÙZ YC§L””

1.4. mmzN /mlµT/ Mz ¥lT ys‰t¾ wYM ybùDNN S‰ xfÉ{M qdM sþL :QD §Y ktqm«ù W«§èC ymlkþà dr©ãC UR b¥nÉ{R bmgMgM yt«Ýll n_B mS«T ¥lT nW ”” ytgßW yS‰ xfÉ{M W«§T ks‰t¾W _Q¥_QM UR ytúsr lþçN YgÆL”” lMúl§ ydmwZ u¥¶ b¥GßT §Y # dr© :DgT bmS«T §Y wzt.. 1.5. m¹lM m¹lM ¥lT s‰t®C XQÄcW ytÌÑN tLX÷ bmtGbR rgD bGL wYM bbùÉN §drgùT xStêIå XWQ mS«T ¥lT nW””

MX‰F 2 W«¤T t÷R yXQD xfÉ{M Mz mRçãC 1.y¸mznW yXQD W«§T XN©þ sW# bùDN# mM¶Ã# A/b§T xYdlM# 2. yW«§tÜ Ælb§T yXQÇ fɸ nW /s‰t¾# bùDN# mM¶Ã# A/b§T/# 3. W«§T y¸lµW bXQD xfÉ{M W«§T (out put)# bGB Sk§T (out come) X yGB Sk§T ÆSgßW tAXñ /Impact/ YçÂL# 4. yW«§T mlkþà y¸qr{W ym/b§TN ST‰©þÃêE XQD m¿rT b¥DrG nW# 5. ST‰t©þÃêE XQD y¸mn=W k¦g‰êE ‰XY ktmnzr yA/b§T ‰XY tLX÷ mçN xlbT#

6. yXQD xfÉ{M GLI# y¸lµ# y¸tgbR# xGÆBnT ÃlW btwsn ygþz§ gdB y¸f{M mçN xlbT# Y¡WM”GLI # ZRZR X W«§T §Y Ãt÷r# y¸flgWN yXQD W«§T bm«N# _‰T# gþz§Â wÀ mlµT y¸ÃSCL# y¸qm«ù GïC _rT y¸«YqÜ çñW Æl¦BTÂyxQM BÝT lþtgb„ y¸Clù#kx«Ý§Y ym/b§T ST‰t©þÃêE XQD ytmnzr xGÆBnT ÃlW# btwsn ygþz§ gdB WS_ lþf{Ñ y¸Clù mçNxlÆcW# 7. yS‰ XQD kfɸ xQM b¬C mçN ylbTM# 8. bt=Æu y¸ÃSgDÇ hùn§¬ãC µU«Ñ XQÇ lþStµkL YC§L#

9. KTTL# DUF ¥DrG lW«§T ¥BÝT# 10. GLInT xú¬ðnT# t«ÃqEnT ytnú>nT mRçãC Ñlù bÑlù tGƉêE mçN xlÆcW# 11. W«§T t÷R yXQD xfÉ{M Mz SR›T tqÆYnT ¥GßT lSRxtÜ Sk§¬¥nT wúŸ nW# 12. yXQD xfÉ{M W«§TN mlµT |XNd ysYÈN S‰ úYçN XNd «Ý¸ múRà xDRgÖ» mWsD# 13.«Ý¸ yçn ngRN XN©þ y¥Y«QM q§L yçn ngR xlmlµT# 14. bxND mlkþà BÒ xlmgdB””

 MX‰F 3 W«¤T t÷R yS‰ XQD TRgùM# INs ¦úB# GB x§¥ 3.1 W«¤T t÷R yS‰ XQD k¦g‰êE X KL§êE ‰XY X tLX÷ ytmnzr ytÌM ST‰t©þÃêE XQD y¸mnu sþçN XQÇ

qÜLF# xbYT# N;ùúN½ t=¥¶ tGƉTN XNÄþhùM bS‰cW y¸gßù ZRZR W«§èCN y¸«qÜÑ# yXQD xfÉ{M xmLµÓC tlYtW y¸zU°bT# bbùDN wYM bGL y¸kÂwN# ›m¬êE wYM# kxmT Ãns gþz§N y¸¹FN yS‰ mR¦GBR nW””

bm«N # b_‰T# bgþz§# bWÀ # 2. bXQD GB Sk§T (out come) 3. btgßW ÍYÄ wYM tAXñ(Impact) 4. btlÆ dr©ãC bA/b§T bmM¶Ã bS‰t¾ dr© YlµL”” 3.2 yW«¤T t÷R yXQD xfÉ{M Mz GB ›§¥ GB W«§T t÷R yXQD xfÉ{M Mz GB mNGS¬êE m/b§èC

y¸tgB„êcWN XQìC bqÜ«Æ# b_‰T bBÝT mf{¥cWN ¥rUg_ lzþHM fɸãCN ¥BÝT nW”” ›§¥ s‰t®C“ yS‰ `§ðãC lþÃSmzGÆ*cW y¸gbù yS‰ W«§T b¸«bqW m«N# gþz§# wÀ _‰T mkÂãÂcWN l¥rUg_# btÌM# bmM¶Ã X bbùDN XNÄþhùM ys‰t¾N yXQD xfÉ{M btk¬¬Y GMg¥ b¥DrG xêN¬êE xlù¬êE ¯ñCN

bmlyT lqÈY yXQD xfÉ{M XNÄþššL b¥DrG

lW«§T l¥BÝT# ys‰t®C `§ðãC ySL«Â ymššL F§¯èCN bTKKL lmlyT# ys‰t®C `§ðãC W«§T §Y ytmsrt ¥Tgþà lmS«T# bs‰t®C b`§ðãC §Y y¸wsÇT yxStÄd‰êE Wún§ãC bt=Æu mr© §Y ytm¿rtÜ XNÄþçnù ¥SÒL nW””

3.3. W«¤T t÷R XQD xfÉ{M Mz SR›T xwN¬êE xlù¬êE gÖñC”” 1. xwN¬êE gÖñC - s‰t®C kS‰ ÆLdrïÒcW XNÄþhùM kQRB xlöÒcW UR bmmµkR XQD XNÄþÃw«ù# mlkþÃãC/xmLµÓC/ XNÄþqR{ù y¸ÃdRG bmçnù# XQÇN y‰úcW xDRgW Sl¸wSÇT XQÇN XWN l¥DrG kFt¾ _rT tnú>nT XNÄþÃú† ÃdRUL# - ls‰t®C y¸s«ù yS‰ XQD km/b§tÜ x«Ý§Y yS‰ XQD y¸nsù Slçnù # ym/b§tÜ yXQD xfÉ{M btq§«f W«§¬¥ bçn mNgD XNÄþf{M ÃG²L#

- ¿‰t®C ¦§ðãÒcW XQÄcW mlkþÃãÒcWN xBrW Sl¸ÃzU°êcW bmµk§cW _„ yo‰ GNßùnT XNÄþñR ÃdRUL# - bGLI btqm«Â b¸lµ XQD mm‰T t«ÃqEnT ÃSFÂL# - SMMnT btdrsÆcW GïC m¿rT y¸qr{ù tGÆéC /qÜLF ›bYT# NxùS t=¥¶/ bW«§T mlkþÃãC §Y ytmsrtÜ Sl¸çnù# mlµT/mmzN/ TKKl¾Â xSt¥¥Ÿ YçÂL# - XQD b¸zUJbT wQT SMMnT btdrsÆcW mlkþÃãC §Y tmSRè GLI WYYT Sl¸µÿD WYYtÜ Sk§¬¥ YçÂL#

ytúTæ WYYT ÆHL b¥¯LbT kWYYT y¸gŸ XWqT lmgByT X kLMD ym¥R :DLN ÃúDUL#

2. xlù¬êE gÖñC s‰t¾ ÃSgßWN yS‰ W«§T BÒ mlµT# s‰t¾ S‰WN lmf{M y¸ÃúÃcW ÆHRÃT XNÄþrsù y¥DrG ZNÆl§ y¸f_R mçnù# bywQtÜ yS‰ XQD yxfÉ{M mlkþÃãC X WYYèC ¥µÿDN XSkþlmD DrS xDµ¸Â xsLcE S‰ mçnù# yhùltÜNM Û¬ãC XkùL xú¬ðnT çrUg« kçn bm=rš b¸gßW W«§T t«Ý¸n¬cWN l¥rUg_ k¥Scg„M ÆšgR Wún§ãCN l¥úlF xScU¶ YçÂL””

MX‰F 4 qÜLF# ›bYT #N;ùúN t=¥¶ tGƉT 4.1 GB X x§¥ ¥Sqm_ qÜLF# ;bYT N;ùúN tGƉT ktl† bº§ XnzþHN xhùN µlùbT dr© l¥ššL GïC mqm_ YñRÆcêL”” y¸qm«ùT x§¥ãC bGLI y¸l†# y¸lkù# y¸drSÆcW wYM SMMnT ytgßÆcW# lþtgb„ y¸Clù# tL:÷WN ÄR y¸ÃdRsù# bgþz§ ytwsnù# yfɸWN xQM xà«W y¸«qÑ GïCN ÄR l¸ÃdRsù ¥br¬Ò y¸ÃSgßù (SMARTER) mçN xlÆcW””

4.2. qÜLF# ›bYT# N;ùúN t=¥¶ tGƉT 4.2.1 qÜLF tGÆR qÜLF tGÆR- yxND tÌM/ yo‰ zRF bùDN wYM :QD fɸ ¿‰t¾ kt¿«W yo‰ :QD xµ*à y¸«bqÜ GïC W«§èCN l¥úµT wúŸnT ÃlWN QD¸Ã TkùrT ts_èT mf{M ÃlbT gi o‰ nW”” yqÜLF tGÆR m¿r¬êE ›§¥ btÌM dr© y¸¬† ›bYT CGéCN bZRZR bmlyT kmµk§cW qÜLF CGRN lYè b¥WÈT ktzUjW ST‰t½©þµêE :QD tmNZé ytqr{WN

›m¬êE W«§T t÷R yo‰ :QD GïCN W«§èCN

l¥úµT qÜLF o‰ sþçN yxgRM çn ytÌM hBT úYÆKN fÈN yçn xSt¥¥Ÿ W«§T lW_ l¥MÈT y¸ÃSCL wúŸ tGÆR nW”” qÜLF tGÆR ytÌ¥TN# yo‰ zRæCN y:QD fɸþãCN x«Ý§Y yo‰ XNQSÝs§ Sk§¬¥nT y¸wSN bmçnù btÌ¥T# bo‰ zRæC b:QD fɸãC W«§T t÷R y:QD xfÉ{M £dT y¥:zN DNUY nW””

qÜLF CGRM çn kXRsù y¸mn=W qÜLF tGÆR lxND tÌM mf«R wYM ÞLW wúŸ ¸Â XNÄlW ytÌÑN ›§¥M k¥úµT xµ*à y¸ñrW tIXñ wúŸ XNdçn qÜLF tGÆR ytÌÑN ›§¥ l¥úµT l¸ndfW ST‰t½©þµêEM çn ›m¬êE :QD W«§¬¥nT m¿rT nW”” qÜLF ›bYT cGéCN lmF¬T y¸fLqÜ qÜLF ›bYT tGƉT bKBd¬cWM çn bSͬcW tq‰‰bþ mSlW y¸¬† bþçNM bwúŸn¬cW y¸b§l«ù bmçÂcW qÜLF tGÆRN lYè ¥WÈT tgbþ nW””

-yxmtÜ qÜLF tGÆR bST‰t½©þK :QD §Y ST‰t½©þK/wúŸ gùÄ×C tBlW ktqm«ùT mµkL xNÇ wYM k²b§Y lþçN YC§L”” -qÜLF CGR qÜLF tGÆR mlà mSfRT kt«qsùT ST‰t½©þK/wúŸ gùÄ×C mµkL ysù mf¬T yl§lÖCN hùlù mf¬T y¸ÃrUG_ mçnù nW”” - qÜLF CGRN mlyT msr¬êE lW_ y¸ÃmÈWN tGÆR lmlyT lmrÆrB YrÄL”” -qÜLF CGRN mlyT YHN CGR lmF¬T y¸ÃSclWN qÜLF tGƉT lmlyT ÃSC§L””

qÜLF tGÆ„N kl† bº§ yqÜLF tGÆ„N ZRZR tGƉT ¥Sqm_ ÃSfLUL”” x«Ý§Y km/b§tÜ XQD k5; bmè b§Y DRš Yñ‰cêL”” Múl¤ yTMHRT b§èC GNƬ# ymMH‰N SL«Â# bqÜLF tGÆRnT lþÃzù YC§lù”” k§Y btgl{W hùn§¬ btÌM dr© qÜLF tGÆR ktqm« bº§ btêrD lmM¶Ã (lbùDN) lo‰ KFL qÜLF tGƉT YqmÈlù””

mM¶Ã (bùDnù/yo‰ KFlù) ktÌÑ qÜLF tGƉT XNd mm¶ÃW (bùDnù) yo‰ KFlù/ yo‰ ÆH¶Y hùlùNM wYM ytwsnùTN lþwSD XNd¸CL mgNzB xlBN””

4.2.2 ›BY tGƉT ›BY tGƉT ¥lT xND tÌM# bùDN wYM :QD fɸ ¿‰t¾ kts«W yo‰ :QD xµ*à y¸«bqÜ GïCN W«§èCN l¥úµT kqÜLF tGÆ„ q_lW bKBd¬cW «q»¬cW QdM tktL m¿rT tlYtW y¸qm«ù y¸kÂwnù ê ê o‰ãC ÂcW””

yqÜLF y›bYT cGéC mf¬T bl§lÖC CGéC mFT¼§ §Y y¸ñ‰cW tAXñ y¸lÃcW ›Ynt¾ ÆH¶Y bþçNM ktÌM ko‰ zRæC k:QD fɸãC ›§¥ Sk§¬¥nT xNÉR y¸ñ‰cW ÍYÄ tmUUbþnT ÃlW nW”” kZGJT xNÉR sþ¬Y qÜLF tGÆR tlYè kwÈ bº§ l§lÖC ›bYT tGƉT ltÌÑ Sk§¬¥nT µ§cW y¯§ ÍYÄ bmnúT bKBd¬cW QdM tktL m¿rT YqmÈlù”” bmq«LM XnzþHN tGƉT l¥Sf{M y¸ÃSfLgù y›bYT tGƉT gA¬ çcW y›BY ZRZR tGƉT W«§èC tlYtW YzU©lù”” x«Ý§Y km/b§tÜ XQD XSk 3; bmè DRš Yñ‰cêL””

4.2.3 N;ùúN tGƉT N;ùúN tGƉT bqÜLF tGÆR b›bYT tGƉT WS_ y¥Y¹fN çnW ytÌM# bùDN wYM ¿‰t¾ kts«W yo‰ :QD xµ*à y¸«bqÜ GïCN W«§èCN l¥úµT bq_¬M YhùN btzêê¶ mNgD xStêAå y¸ÃdRgù sþçnù# X‰úcWN ClW b:QD tYzW y¸kÂwnù mlSt¾ TkùrT y¸sÈcW xSf§gþ t=¥¶ o‰ãC ÂcW”” N;ùúN tGƉT ytÌMN ›§¥ Sk§¬¥nT kmwsN xµ*à çcW ÍYÄ yqÜLF tGÆR y›bYT tGƉTN ÃHL ygÖ§ xYdlM çñM GN# ltÌÑ ›§¥ Sk§¬¥nT DUF y¸s«ù xStêAå y¸ñ‰cW ÂcW””

NhùúN tGƉT lmf{M y¸kÂwnù yN;ùúN tGƉT gA¬ çcW yN;ùS tGƉT W«§èC bo‰cW Yñ‰lù”” x«Ý§Y kmS¶Ã b§tÜ XQD XSk 2; bmè DRš Yñ‰cêL”” t=¥¶ tGƉT 1. bqÜLF# ›bYT NxùúN tGƉT ÃLgbù GN ltÌÑ W«§¬¥nT wúŸ yçnù ngéC XNd f«‰ ybùDN y÷¸t½ S‰ãC ymúslù tGƉT bm=rš bt=¥¶ tGƉT SR Yzrz‰lù””

YH tGÆR n_B y¥Ys«W bs‰t¾W x«Ý§Y n_B y¥YµtT nW”” 3. t=¥¶ tGƉTN l¥kÂwN fÝd¾ xlmçN ktgßW x«Ý§Y W«§T §Y XNdgùĆ KBdT QlT n_B ÃSqNúL”” yXQD xfÉ{M tGƉT ÆHRÃT

M:‰F 5 ytGÆR yW«¤T L†nT yXQD xfÚ™M GMg¥ pE‰¸D

ÃS¬Wsù

W«§T bhùlT dr© Ykf§L bo‰ KFL wYNM dr© b¿‰t¾ dr© 5.1 tGƉT /XNQSÝs¤ãC/ accomplishment/ tGƉT /XNQSÝs§ãC/ y¸ÆlùT W«§T /MRT/l¥GßT y¸wSÇ XRM©ãC ÂcW”” xB²¾W gþz§ bGS (Verb) y¸=Rsù ÂcW””

-Múl§ snìCN ÍYL ¥DrG½ -îFT ê½R PéG‰M ¥zUjT -ydNb®CN _Ãq½ mmlS -¶±RT mÉF -SL«Â mS«T -TMHRT b§T mgNÆT -yGBR ­k§íCN ¥SÍÍT -xRî xdrN ¥d‰jT -««R mNgD mzRUT -gbþ ¥sÆsB -wzt

5.2 W«¤èC W«§èC y¸ÆlùT dGä ys‰t¾# ymM¶Ã# ybùÇN wYM ymS¶Ã b§tÜ XNQSÝs§ãC W«§TÂ

b SM “noun” y¸=Rsù ÂcW”” lMúl§”ÃlMNM ¯dlÖ bSRxT ytqm ÍYlÖC b zùR y¿l«nù ÆlÑÃãC b ­k§J y¬qû xRî xdéC qL«Í yFTH xgLGlÖT Ãgßù GlsïC ytd‰° s§èC w«èC xRî xdéC wzt bU kKrMT xgLGlÖT y¸s_ mNgD

kþlÖ»TR ««R

b¸gÆ y¸s‰ îFT ê½R bxgLGlÖƒÜ xsÈ_ ytdst dNb¾ ytà§Â TKKl¾ ¶±RT wzt 5.3 yGB Sk¤T (Outcome) yGB Sk¤T (Outcome) ¥lT yXQD xfÉ{M W«¤T(Output) y¬lmlTN GB ¥úµtÜ wYM ¥SgßtÜ y¸gmgMbT mlkþà /xmLµC/ mSfRT nW””

Múl§ yMRT wYM xgLGlÖT mššL# y¥R >à m=mR# bT‰NS±RT xdUãC MKNÃT y¸ksT yäT xdU mqnS# bm«_ sùS y¸lkû wÈèCN mqnS# yo‰ x_ qÜ_R mqnS# ynFS wkF gbþ m=mR# FTH l¥GßT y¸ÆKN gþz§ mqnS# wzt

5.4 ¸²ÂêE mlkþÃãCN m«qM yxfÉ{M S‰ xm‰R bx‰T xQÈÅ sþ¬Y½ kWS_ xs‰R xµ*à ½kdNb®C (Stakeholders) XRµ¬ xµ*à ks‰t®C XRµ¬ xµ*ý kbjT x«ÝqM xµ*à m¬yT YñRb¬L½ bXNQSÝs§ /Accomplishment/ btGÆR /Activity/ X bS‰ KFL /Category of Work/ mµkL ÃlWN L†nT y¸gLI ¿N«ri

¿N«ri

M:‰F 6 yW«¤T t÷R XQD xfÉ{M xzg©jT dr© 1. ytÌM x«Ý§Y hùn§¬ MLk¬ /LOOK AT THE OVERALL PICTURE/ dr© 2. yS‰ KFlù W«§T mwsN /DETERMINE WORK UNIT ACCOMPLISHMENTS/ dr© 3. yS‰ KFlùN ›§¥ k¥úµT xµ*à ¸Â çcWN ks‰t®C y¸«bqÜ W«§èCN ¥WÈT /DETERMINE INDIVIDUAL ACCOMPLIAHMENTS THATSUPPORT WORK UNIT GOALS/ dr© 4. b›YnT bQdM tktL bmlyT lþm«ù y¸flgù W«§èC” wd xfÚ™M tGƉT mlw_ /Convert Expected Accomplishments into Performance Elements, Indicating Type and priority/

dr© 5. yS‰ KFlùN ys‰t¾N mlkþà mwsN /Determine Work Unit and Individual Measures/ dr© 6. yS‰ KFlùN ys‰t¾N dr©/S¬NÄRD/ mQrI /Develop Work Unit and Individual Standards/ dr© 7. W«§T tkÖR yXQD xfÉ{M KTTL SR›TmwsN /Determine How to Monitor Performance/ dr© 8. ytzUjWN W«§T tkÖR yXQD xfÚ™M XNdgÂ

./

mmRmR /Check the performance dr© 9. XQÇN y¥IdQ £dT

Plan /Approve the Performance Plan. /

dr© 1. ytÌM x«Ý§Y hùn¤¬ MLk¬ ys‰t¾ W«§T t÷R XQD xfÚ[M sþzUJ k¬C kS‰ ZRZR mGlÅ úYçN mjmR ÃlbT kmS¶Ã b§tÜ GB x§¥ lþçN YgÆL”” lzþHM îST msr¬êE mr©ãCN msBsB YgÆL””XnRsùM bmS¶Ã b§TH ST‰t½©þÃêE XQD WS_ ytqm«ù yGB Sk§çC MNDN ÂcW ? WHAT ARE YOUR AGNCY’S GENRAL OUTCOME GOALS AS OUTLINED IN ITS STRATEGIC PLAN?

km/b§TH W«§T t÷R ›m¬êE yxfÉ{M XQD WS_ KFLHN /mM¶ÃHN/ b¸mlkT ktqm«ùT ›m¬êE yxfÉ{M GïC MN MN ÂcW WHAT ARE THE SPECIFIC PERFORMANCE GOALS ESTABLISHED FOR YOUR PROGRAM AREA AS OUTLINED IN YOUR AGENCY’S ANNUAL PERFORMANCE PLAN? bST‰tJÃêE XQD ytqm«ù yGB Sk§èC«QlL Ãlù ÂcW bxmT¬êE XQD ytqm«ù x§¥ãC zRzR Ãlù ÂcW lmk¬tL ÃmÒlù

bS‰ §Y yêlù yXQD xfÉ{M mlkþÃãC MNMN ÂcW? WHAT PERFORMANCE MEASURES ARE ALREADY IN PLACE ? bmçnùM ym/b§tã ST‰t½JK XQD ym/b§Tã ›m¬êE XQD GB ›§¥ãCN YGl{ù

yS‰ £dT xmLµèC Business Process indicators

dr© 2” yS‰ KFlùN W«¤T mwsN /DETERMINE WORK UNIT ACCOMPLISHMENTS kSMNtÜ xr©ãC WS_ dr© 2 XÃNÄNÇ yS‰ KFL W«§T/¥lTM MRT wYM xgLGlÖT/ y¸wsNbT nW””yS‰ KFL ¥lT ytwsn ys‰t¾ qÜ_R ÃlW bxND mSm‰êE yQRB yS‰ `§dð y¸m‰ xµL /KFL nW”” yS‰ KFL bgþz§ÃêEnT wYM b̸nT y¸s‰ bùDNM lþçN YC§L””hùlùM yS‰ xYnèC xdr©jèC xND xYnT ÆlmçÂcW MKNÃT bS‰ KFL dr© MNmlµT XNd¸gÆN mwsN y¸ÃSClù îST ytlÆ zdãC XNd¸ktlW qRbêL””

Æx-ÝqM wQT XNdm/b§tÜ t=Æu hùn§¬ xNÇN wYM îStÜN zÁwC m«qM XNC§lN”” mzNUT yllBN qÜMngR yT¾WNM zÁ SN-qM KNWñC mzRzR ÃlÆcW bGS úYçN bSM mLK mçnù§Y nW”” GBN wd ¬C ymzRzR zÁ GOAL CASCADING METHODdNb¾ /tgLUY/ t÷R zÁ A CUSTOMER-FOCUSED METHOD yS‰ FsT ymzRzR zÁ A WORK FLOW CHARTING METHOD

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GBN wd ¬C ymzRzR zÁ ym/b§tÜ ZRZR GïC ›§¥ãC MN MN ÂcW? yT¾cÜ ym/b§tÜ GïC ›§¥ãC ÂcW yS‰ KFlùN y¸mlktÜ? ym/b§tÜN GïC ›§¥ãC l¥úµT yS‰ KFlù MN ›YnT MRT wYM GLUlÖT YsÈL”” ymS¶Ã ቤት ›§¥ãC wdyS‰ KFl# mmNzR GB x§¥ãCN wd S‰ KFL mmNzR yS‰ KFlù GB x§¥

ym/b§tÜ GB x§¥

yS‰ KFlù MRT wYM xgLGlÖT

2. dNb¾ /tgLUY/ tkÖR zÁ dNb¾ t÷R zÁ y¸ÃglGlW ” ግልጽ yçn ytqÜM GB x§¥ úYñR yS‰ KFlù dNb®CN «NQö y¸ÃWQ çñ sþgŸ yS‰ KFlù dNb®C MN XNd¸«§BqÜ sþÃWQ nW”” bzþH zÁ îST ngéCN GMT WS_ mGÆT xlÆcW yS‰ KFlù dNb®C /tgLU×C/ Xn¥N ÂcW? dNb®C /tgLU×C/ MN ›YnT xlÆcW ””

MRT

W«§èC mçN

yzþHN zÁ xq‰rB b¸q_lW S:L ¥yT YÒ§L yS‰ KFlù dNb®C /tgLU×C/ Xn¥N ÂcW? dNb®C /tgLU×C/ MN ›YnT MRT wY xgLGlÖT YfLUlù?

3. yS‰ FsT ymzRzR zÁ የስራ ፍሰት የመዘርዝር ዘዴ ማለት የአንድን የስራ ሂደት ወይመ ኘሮጀክት ዋና ዋና ደረጃዎች የሚገልፅ ነው፡፡ የስራ ፍስት መዘርዝር ከስራ ሂደቱ የመጀመሪያ ደረጃ ይጀምራል ፡፡ ከዚያም ዋና ዋና ተከታታይ ደረጃዎችን ያስቀምጥና በሚገኘው ምርት ወይም የአገልግሎት ያጠናቅቃል፡፡ የስራ ፍስት መዘርዝር ዘዴን በሚገባ ለመረዳት የተሟላ ቤት ለመስራት መታለፍ ያለባቸውን ዋና ዋና ደረጃዎች እንደሚከተለው ማየት ይቻላል፡፡

መሰረት ግድግዳ ጭስ ማውጫ ጣራ ሙሉ ቤት Devlop A Work Flow Chart For The Work Unit, Establiahing Key Steps In The Work Process /

/ /

mm¶Ã xzg©jT

dr© 3” yS‰ KFlùN ›§¥ k¥úµT xµ*à ¸Â çcW ks‰t®C y¸«bqÜ W«¤èCN ¥WÈT DETERMINE INDIVIDUAL ACCOMPLISHMENTS THAT SUPPORT WORK UNIT GOALS

በሰራተኛ የስራ አፈፃፀም ዕቅድ ውስጥ የግልና የቡድን ተግባርና ኃላፊነቶች ሊከተቱ ይችላሉ ፡፡ በደረጃ 2 የውሳኔ አሰጣጥ ፣ችግር የመፍታት ሂደቶችና የቡድን ዕድገት የመሳሰሉ ተግባሮች አልተመለከቱም በዚህ ደረጃ የእያንዳንዱን ሰራተኛ ውጤት የሚያመለክቱ ተግባራት በውጤት መዘርዘሪያ ሰንጠረዥ ላይ ይመለከታሉ፡፡ ys‰t®C W«§T mzRzR sN«ri (A Role Results Matrix)

dr© 4” b›YnT bQdM tktL bmlyT lþm«ù y¸flgù W«¤èCN wd yxfÚ™M tGƉT mlw_ Convert Expected Accomplishments Into Performance Elements, Indicating Type And Priority bdr© x‰T y¸ktlùTN XÂÃlN”yT®cÜ ውጤቶች xfÚ™M XQD mµtT XNd¸gÆcW# yT®cÜ” yxfÚ™M tGƉT m«qM XNÄlBN# Xndy KBd¬cW QdM tkt§cW n_B mS«T ይሞከራል፡፡

yqÜLF # ›bYT# NxùúN t=¥¶ ZRZR W«¤èC XQD ¥zUjT qÜLF tGÆR ls‰t¾ y¸s_ yS‰ `§ðnT çñ ys‰t¾WN x«Ý§Y xfÚ™M y¸wSN bmçnù bqÜLF tGÆR xm‰r_ /xwúsN/ TLQ _NÝq½ ¥DrG YgÆL”” bmçnùM bs‰t¾W §Y y¸wSÇ xlù¬êE XRM©ãC YHN tGÆR msrT b¥DrG nW”” yqÜLF # ›bYT# yNxùúN yt=¥¶ tGƉT XNÄþhùM yZRZR GïC /W«¤èC/ XQD xzg©jT kST‰t½©þ :QD tmNZé b¸zUjW ›m¬êE ytÌM W«§T t÷R yo‰ :QD WS_ bQD¸Ã yqÜLF tGÆR# y›bYT# yN;ùúN yt=¥¶ tGƉT :QìC tlYtW YqmÈlù””

btÌM dr© tlYtW ytqm«ùTN ›m¬êE yqÜLF tGÆR# ¾›bYT# yN;ùúN t=¥¶ tGƉT :QìC m¿rT b¥DrG btêrD lo‰ zRæC# lbùDñC l¿‰t®C yqÜLF tGÆR# y›bYT# yN;ùúN yt=¥¶ tGƉT XQìC YzU©lù”” bydr©W XÃNÄNÇN yqÜLF# y›bþY # yN;ùS yt=¥¶ tGÆR :QD xfÉ{M l¥úµT W«§¬¥ l¥DrG y¸ÃSfLgù ZRZR tGƉT bqÜLF tGÆR# b›bYT# bN;ùúN bt=¥¶ tGƉT oR tlYtW bZRZR XNÄþzU° YdrUL”” lqÜLF # ›bYT# NxùúN t=¥¶ tGƉT y¸mdB ¦BT yn_B xsÈ_ ¸²N

qdM sþL bW«§T t÷R yXQD xfÉ{M TRgùM MNnT xzg©jT qÜLF # ›bYT# NxùúN t=¥¶ tGƉT lmGlI XNdtäkrW\ qÜLF tGÆR km/b§tÜ XQD múµT W«§¬¥nT xµ*à sþ¬Y bÈM wúŸ nW# ÆlW Å TLQ ¸Â yÃz nW# qÜLF CGR y¸f¬Â l§lÖC CGéCN bmF¬TM wúŸ ¸Â ÃlW bmçnù b¦BT/ysW ¦YL# gþz§# ÍYÂNS ¥t½¶ÃL wzt../ xmÄdB TLqÜN DRš YwSÄL”” qÜLF tGÆR km/b§tÜ XQD múµT W«§¬¥nT xµ*à sþ¬Y bÈM kFt¾Â l¸flgW W«§T g¢E tGÆR bmçnù y¸s«W yn_B ¸²N (Weightage) k25 bþÃNS 50% k² b§Y sþçN\ XNdy

hùn§¬W lþlÃY YC§L”” yqrW n_B l›bYT NxùúN tGƉT XNdy KBd¬cW YkÍf§L”” ደረጃ 5: yS‰ s‰t¾ mlkþà mwsN /Determine Work Unit And Individual Measures/ በደረጃ 4 ቁልፍ አበይት ንዑሳንና ተጨማሪ ተግባራትን ለይተን አስቀምጠናል፡፡ በደረጃ 5 ደግሞ እነዚህ ተግባራት እንዴት እንደሚለኩ እናያለን ፡፡ ውጤቶች በሦስት ፈርጅ የሚለኩ ይሆናል፣ እነርሱም፣

የዕቅድ አፈፃፀም ውጤቶች (Out Puts)

የዕቅድ ግብ ስኬት (Outcome) የዕቅድ ፍይዳ ወይም ተፅዕኖ /Impact/ ናቸው ፡፡ 1. y:QD xfÚ™M W«¤èC (Out Puts) bm«N (quantity) # b_‰T (quality) # bgþz§ gdB (timeliness) ፣ bwÀ (Cost-effectiveness) Ylµlù””

m«N (quantity)

y:QÇ 90% mf™M = 90%ytf{m :QD ፣ 5 _ÂèC xµ£ì ¥QrB = ytµÿÇ 5 _ÂèC፣ 100 dBÄb§ãC ¥dL # y¬dlù 100 dBÄb§ãC ፣ MRTN b5% ¥údG ፣ l200 ÆlÑÃãC W«§T tkÖR yo‰ :QD SL«Â mS«T _‰T (quality) :QÇN 90% bTKKL ÃlgùDlT ¥kÂwN#

_ÂtÜ bTOR m¿rT ÆlmkÂwnù XNÄþStµkL k2 gþz§ b§Y mmlS ylbTM# XÃNÄNÇ ¬YP ytdrg AhùF b¬YP SHtT MKNÃT k2 gþz§ b§Y lXR¥T mmlS ylbTM”” bgþz¤ gdB (timeliness) :QÇN bts«W ygþz§ gdB ¥kÂwN # bMz wQtÜ WS_ bts« ygþz§ gdB ¬YP ÃLtdrg AhùF k2 mBl_ ylbTM# XÃNÄNÇN _ÂT kts«W ygþz§ gdB 10% xSqDä ¥QrB # bwÀ (Cost-effectiveness) l:QÇ ktfqdW bjT 5% bmö«B ¥kÂwN#

yhBT x«ÝqM BKnTN b3% mqnS# btfqdW bjT :QÇN b10% xSbLõ ¥kÂwN# lo‰W ktmdbW wÀ 1% b§Y úY=mR ¥kÂwN# 2. y:QD GB Sk¤T (Outcome) y:QD GB Sk§T (Outcome) y:QD xfÉ{M W«§T (Output) y¬lmlTN GB /wÄþÃWnù wYM ktwsn gþz§ bº§ bxuR wYM bmµkl¾ gþz§ WS_/ ¥úµtÜ wYM ¥SgßtÜ y¸gmgMbT mlkþà /xmLµC/ mSfRT nW”” lMúl§”-

gþz§ wYM brJM gþz§ WS_ lþ¬wQ YC§L”” xND :QD y¸ÃSkTlW ÍYÄ wYM lW_ y:QD GB Sk§T (Outcome) ktrUg« bº§ y¸ksT tI:ñ wYM y¸gŸ lW_ bmçnù ytgßW ÍYÄ wYM lW_ XNdhùn§¬W tÌÑ _ÂT xµ£ì lþÃWqW wYM bt«Ý¸ãC lþrUg_ YC§L”” TSSR

ls‰t®C lS‰ KFlÖC mlkþà xzg©jT ሁለት ዓይነት መለኪያዎች አሉ፡፡ እነርሱም፣ x«Ý§Y mlkþÃãC /General Measures/፣ ZRZR mlkþÃãC /Specific Measures/ ናቸው፡፡ 1. x«Ý§Y mlkþÃãC /General Measures/ _‰T xND s‰t¾# bùDN# yS‰ KFL yts«WN S‰ MN ÃHL xúMé s‰W wYM ym=ršW W«§T MN ÃKL TKKl¾ /BqÜ nW l¸L _Ãq½ mLS y¸s_ nW” m«N xND s‰t¾# bùDN# yS‰ KFL ÃmrtW MRT B²T ¥lT nW”” ym«N mlkþà bqÜ_R ytmrt wYM yts« xgLGlÖTN y¸gLI nW””

ygþz§ gdB xND s‰t¾# bùDN# yS‰ KFL lS‰W mc# byT¾W qN# bMN F_nT XNds‰W y¸lµ nW”” öÈbþnT /wÀ/YH dGä y¸drgWN ygNzB qÜ«Æ wYM ybjT qÜ__R y¸lµ nW”” ym/b§T ¦BT /gNzB# ysW `YL# gþz§/ böÈbþnT mNgD S‰ §Y mêlùN ymlµT xµÿD mñR xlbT 2. ዝርዝር መለኪያዎችን ማዘጋጀት mjm¶Ã lÃNÄNÇ GB /W«§T/ yT®cÜ x«Ý§Y mlkþÃãC XNd¸ÃglGlù mwsN _‰T «Ý¸ nW? m«N «Ý¸ nW? ¨ወጨ ጠቃማ ነው? ጊዜ ጠቃሚ ነው?

2.2 tgLUY wYM y¸mlktW xµL ለሚከተሉት ጉዳዩች ትኩረት ይሰጣል፡፡ S‰WN btwsn gþz§ /qN# s›T# úMNT wzt/ WS_ ¥gÆdD «Ý¸ nW፡፡ S‰WN btwsn wÀ mf{M «Ý¸ nW፡፡ MN mlkþÃãC xlùN፡፡ W«§èCN bqÜ_R mlµT y¸ÒL kçn lzþH ›YnT mlkþà mmZgbþà æRM lþÃSfLG nW”” xfÉ{MN BÒ y¸gLI kçn dGä xfÉ{ÑN ¥N XNd¸gmGmW MN MN XNd¸gmgM ¥Sqm_ ÃSfLUL”” 3. lÃNÄNÇ x«Ý§Y mlkþà y¸ktሉTN _Ãq½ãC «ይQ”- /ቁ/ _‰T# m«N # gþz§Â# öÈbþnT XNÁT mlµT YÒ§LN?

bqÜ_R wYM bpRsNT y¸lµbT hùn§¬ xlN? W«§tÜ bqÜ_R y¥Ylµ kçn y¸ktlùTN _Ãq½ãC «YQ”- /ቁ/ W«§tÜ b¸gÆ/bTKKL/ms‰tÜN ¥N YwSÂL? MN MN መገመረም ወይም መታየት አለበት ?

dr© 6”- yS‰ KFL# ybùDN ys‰t¾ yXQD xfÉ{M dr© s¬NÄRD / mwsN yXQD xfÉ{M dr© (S¬NdRD) MN ¥lT nW ? yXQD xfÉ{M S¬NdRD ¥lT ym/b§T ¥n§JmNT Ã{dqW lþdrS y¸gÆW# y¸«bQ yxfÉ{M W«§T çñ s‰t®C yxfÉ{M dr© lþsÈcW kçn lþÃgßùT y¸gÆ xSqDä y¸qm_ yW«§T mlkþà nW”” yW«¤T t÷R yS‰ :QD xfÚ™M mlkþà S¬NdRD xzg©jT

kST‰t½©þ :QD tmNZé b¸zUjW ›m¬êE ytÌM# ymM¶Ã# ybùDN ys‰t¾ w«§T tkÖR yo‰ :QD WS_ y¸µttÜ yqÜLF tGÆR# y›bYT# yN;ùúN yt=¥¶ tGƉT XNdyhùn§¬W mlkþÃãC b¸flgW m«N# _‰T# gþz§Â wÀ YzU©L””

mlkþÃãC xND W«§T bMN m«N# y_‰T dr©# gþz§Â wÀ sþf™M nW ZQt¾# x_Ubþ # kFt¾Â bÈM kFt¾ dr© yXQD xfÚ™M W«§T xlW y¸lWN y¸Ãú† mçN xlÆcW”” y:QD xfÉ{M mlkþÃãC ¥à§T y¸gÆcW QDm hùn¤¬ãC mlkþÃãC GLA mçN xlÆcW ፣ mlkþÃãC lþlkù y¸Clù mçN xlÆcW ፣ mlkþÃãC lþtgb„ y¸Clù mçN xlÆcW ፣ mlkþÃãC ktÌÑ :QD UR xGÆBnT çcW lþçnù YgÆL# mlkþÃãC yKNWN ygþz§ gdB lþñ‰cW YgÆL””

y:QD xfÉ{M W«¤T mlkþÃãC ›YnT y:QD xfÉ{M W«§T mlkþÃãC 4 ›YnT ሲሆኑ እነርሱም yts«ù yqÜLF# ›bYT# N;ùúN ZrZR tGƉT :QìC Ñlù bÑlù XNÄþkÂwnù y¸ÃSgDÇ mlkþÃãC፣(Positive Absolute performance measures) btwsn dr© y:QD xfÉ{M W«§T xlmà§T tqÆYnT lþñrW y¸CL mçnùN y¸Ãú† mlkþÃãC

፣

(Positive tolerant performance measures) b:QD xfÉ{M §Y MNM ›YnT SHtT wYM gùDlT mñR yl§lbT mçnùN y¸Ãú† mlkþÃãC ፣ (Negative absolute performance measures) ytwsnùSHtèC lþStÂgÇ y¸Clù mçnùN y¸Ãú† mlkþÃãC (Negative tolerant performance measures) :: 1/ yts«ù yqÜlF# xbYT# N0úN ZRZR tGƉT :QìC Ñlù bÑlù XnÄþkÂwnù y¸ÃSgDÇ mlkþãC (Positive Absolute performance

hùLgþz§ mñR y¸gÆW” yXQD xfÉ{M W«§T ÃúÃL፣ o‰ãC Ñlù bÑlù (100%) bTKKL XNÄþf{Ñ Y«bÝL ፣ XnŸH mlkþÃãC µLtàlù `§ðW y¸s«W ý«§T "ZQt¾" mçN XNÄlbT ÃúÃL ፣ XNÄþH Ãlù mlkþÃãC b¦§ðãC F§¯T ytmsrtÜ ÂcW ”” 2/ btwsn dr© y:QD xfÉ{M W«¤T xlmà§T tqÆYnT lþñrW y¸CL mçnùN y¸Ãú† mlkþÃãC (Postive Tolerant Performance Measures)

hùLgþz§ mñR y¸gÆW yXQD xfÉ{M W«§T UR tmúúY çñ y¸l†bT GN o‰W wYM :QÇ Ñlù bÑlù úYçN btwsn dr© bþkÂwNM xfÉ{Ñ x_Ubþ XNd¸çN y¸ÃmlKtÜ mç†W nW”” ytwsn gùDlT mñR S‰W §Y CGR y¥Yf_R XSkçn DrS YH ›YnT mlkþà m«qM McÜ YçÂL 3/ b:QD xf{M §Y MNM ›YnT SHtT wYM gùDlT mñR yl¤lbT mçnùN y¸Ãú† mlkþÃãC (Negative Absolute Proformance Measures) MNM ›ynT y:QD xfÉ{M gùDlT wYM SHtT y¥ StÂgÇ wYM y¥YfQÇ mlkþÃãC ÂcW

XNÄþH Ãlù mlkþÃãC b`§ðãC ¥_bQ BÒ úYçN bytÌM ±lþsþ F§¯T ytmsrtÜ ÂcW”” 4/ ytwsnù SHtèC lþStÂgÇ y¸C mçnùN y¸Ãú† mlkþÃãC (Negative Tolerant Performance Measures o‰ãC b¸kÂwnùbT gþz§ tqÆYnT y¸ñ‰cWN SHtèC bmè¾ wYM bqÜ_R lþgለጽ YC§ል”” byT¾W ymlkþà ›YnT BN«qM ytšl W«¤T XÂg¾lN? l ‰ zRæC lbùDñC l¿‰t®C yXQD xfÉ{M mlkþÃãC sþzU btÒl m«N mkÂwN ÃlÆcWN yo‰ W«¤èC b¸Ãm§KtÜ mlkþÃãC m«qÑ YmrÈL””

MክNÃtÜM ¿‰t®C y¸«bQÆቸWN yo‰ W«§T XNÄþÃWqÜ lዚHM tnú¹nT XnÄþñ‰cW የሚያደርግ በመሆኑ ነው፡፡ ngR GN y:QD xfÚ™M mlkþÃãC sþzU° Negative absolute bmçnù mlkþÃãC §Y y¸Ãtkù„ kçn yo‰ zRæC# bùDñCN ¿‰t®C ytšl o‰ kmo‰T YLQ y:Qዱ xfÉ{M SHtèC XNÄYgßùÆcW bm¹fN wYM bmdbQ §Y XNÄþÃtkù„ lþÃdRG YCL”” YhùN XN©þ F{ùM (absolute) bçnù yS‰ xfÉ{M mlkþÃãC m«qM y¸gÆN”hùLgþz¤ mtGbR y¸gÆcW mf{M y¥YgÆcW S‰ãC sþÃU_W BÒ mçN xlbT””

y:QD xfÉ{M mlkþÃãC xq‰rA QdM tktL bmjm¶Ã kx_Ubþ jMé wd §Y §lùT y:QD xfÉ{M mmz¾ dr©ãC nW”” x_Ubþ §Y y¸qm_ mlኪà xND mµkl¾ s‰t¾ lþfImW y¸gÆW yS‰ m«N# _‰T # gþz§N msrT b¥DrG YçÂL xND ¿‰t¾ YH x_Ubþ "x_Ubþ" dr© ÃlWN µ§à§ "ZQt¾" ¥lT nW”” l "x_Ubþ " yS‰ dr© ytqm« mlkþà msrT b¥DrG l "kFt¾ "X l "bÈM kFt¾ " yS‰ xfÉ{M dr©ãC bQdM tktL mlkþÃãC Y²UJ§cêL””

x_Ubþ yXQD xfÉ{M dr© mlkþÃãC bMÂzUJbT gþz¤ ¥swgD y¸gÆN ngéC m/b§èC xጥUbþ dr© mlኪÃãC b¸ÃzU°bT gþz§ ”lxNÄND SHtèC /gùDlèC/ :DL y¥Ys«ù FAM mlkþÃãC lþçnù XNd¸gÆcW ¥wQ xlÆcW xND ¿‰t¾ uS‰W lþq_L kçn bþÃNS lþs‰W y¸gÆWN yS‰ xfÉ{M dr© lþÃWqÜT XNd¥þgÆ xWqW XNÄþs„ ÃSfLUL”” መለኪያዎች bሚzUJbT gþz§ በx_Ubþ dr© y¸fLG yXQD xfÉ{M W«§T F{ùMnT m«bQ ylበትም ”” x_Ubþ y:QD xfÉ{M dr© mlkþÃã‹ bMÂzUJbT gþz§

x_Ubþ dr© ltqm« S¬NdRD lmDrS SNTgþz§ WDqT lþÃúY YC§L? ytÉûT S¬NdRD "hùlùM"# "bF{ùM"# "XÃNÄNÇ" y¸lù ݧT Y«q¥L? ytzUjWN yx_Ubþ S¬NdRD lSHtT /gùDlT/ :DL y¥Ys_ kçn qdM BlÖ bt«qsùT n_ïC xµ*à ¥lT yäT xdU# yxµL gùÄT xdU wzt ÃSkT§L? የሚሉትን ጥያቄዎች ምላሽ መስጠት ያስፈልጋል:: º§ qR S¬NdRD km«qM mö«B S¬NÄRD º§ qR mçÂcW xlmçÂcWN l¥wQ ytzUjW S¬NdRD sùpRŠYz„ lþÃyW y¸gÆ W«¤T y¸gLI nW wYS xlù¬êE yXQD xfÉ{M nW y¸ÃúyW?

s‰t¾ MNM úY¿‰ /_ረT úÃdRG/ ytqm«WN S¬NdRD y¸dRSbT /y¸ÃgŸbT/ :DL xl? የሚሉትን ምላሽ መስጠት ያስፈልጋል፡፡

dr© 7 ”- W«¤T tkÖR yXQD xfÉ{M KtTL SR›T mwsN lÃNÄNÇ yXQD xfÉ{M tGÆR MN ›YnT mr©Â ¥Sr© msBsB XNd¸fLG፣ ymr©W MNu ፣ hùlùNM mr©ãC wYM lÂÑ y¸çnùTN BÒ msBsB y¸lùTN gùÄ×C mwsN፣ mr©W mc½ ¥N XNÁT XNd¸sbsB X ¥N XNd¸qblW mwsN ፣ qdM sþL ytzU° (Ãlù) ¶±RèC XNd GBr- mLS (Feedback) y¸«QÑ kçnù mmRmR wzt………… …….. ÃSfLUL፡፡

GBr - mLS GBr- mLSN W«§¬¥ l¥DrG y¸ktlùTN lþÃৠYgÆL”bgþz§W mmlS (Timeliness ) GBr-mLS xsÈ_ SR;T (Manner) ÆH¶ÃêE GBr-mLS (Naturally Occurring Feedback) 1. self-evidentFeedback s‰t®C S‰cWN b¸fIÑbT gþz§ ‰úcWN lþÆT /lþö_„T/ y¸CL ›YnT nW”” Ñlù o‰ bmS‰T by having a broader scope of work 2. b_NÝq§ y¬qd wDÃWnù y¸s_/ xWè¥tEK/ ymlkþà SR›T tbJèlT bygþz§W y¸s_ nW””

- dr© 8- ytzUjWN W«¤T tkÖR yXQD xfÚ™M XNdg mmRmR - የተዘጋጁ ውጤት ተኮር የዕቅድ አፈጻጸሞችን በሚከተሉት ጥያቄዎች እንደገና ለመመርመር ይቻላል፡፡ - qÜLF tGÆR ZRZR qÜLF ተግባራት BlN ÃSqm_ÂcW bTKKL qÜLF tGÆéC ÂcWN? - bqÜLF tGÆR bS„ y¸gßù ZRZR GïC §Y bx_Ubþ dr© xlmS‰T ¥lT ys‰t¾WN x«Ý§Y yXQD xfÉ{M W«§T bTKKL tqÆYnT ያúÈLN?

lx_Ubþ yXQD xfÚ™M dr© ytqm«W ሬNJ GLI nWN? XNÄþtgb„ y¸«bqÜ yXQD xfÉ{M dr©ãC bx¦Z lþgL{ù# lþ¬†Â lþrUg«ù y¸Clù ÂcWN? ytqm«ùT mlkþÃãC dr©ãC lþtgb„ lþdrSÆcW y¸Clù ÂcWN? M®¬CN MKNìêE xú¥Ÿ nWN? dr© 9- XQÇN y¥IdQ £dT KTTL DUF ¥DrG y:QD xfÉ{M KTTL DUF ¥DrG ê ›§¥Â qÜM ngR xND s‰t¾ b:QD xfÉ{M kwdq bº§ lmgMgM XRM© lmWsD

œYçN y:QÇN xfÉ{M lþÃk>û wYM lþÃdÂQû y¸Clù ngéCN xSqDä b¥wQ bmk¬tL CGéCN y¬† gùDlèCN wÄþÃWnù b¥SwgD# tgbþWN DUF bmS«T y:QÇ xfÉ{M Sk§¬¥ XNÄþçN ¥SÒL lzþHM ¿‰t®CN ¥BÝT nW”” ys‰t¾ y:QD xfÉ{M mk¬tà zÁãC Bzù gþz¤ ytlmÇT y:QD xfÉ{M mk¬tà zÁãC y¸ktlùT ÂcW”” ytkÂW’< o‰CN bGNÆR ¥yT#

ktkÂwnù o‰ãC WS_ ÂÑ bmWsD ¥_ÂT mmRmR# y:QD xfÉ{MN b¸mlkT y¸qRbù ¶±RèCN mmRmR# tÌÑ#yo‰#bùDN በሚÃdRUcW y:QD xfÉ{M GMg¥ SBsÆãC §Y y¸s«ù xStÃyèCN mgMgM# ktgLU×C y¸s«ù xStÃyèCN mmRmR # y:QD x™É{M mk¬tà QAN m«qM ÂcW KTTL DUF b¸drGbT wQT lþwsD y¸gÆW RM©ãC”

¥¥kR ›§¥W yXQd xfÉ{M XNÄþššL ¥DrG nW””CGéC kTÄR Ùd¾# kLíC wYM kb§tsB UR y¸gÂßù wYM y«§Â CGéC wYM dGä kS‰ UR ytÃÃzù lMúl§ kS‰ ÆLdrïC UR ytf«\ xlmÆÆèC# wYM k‰sù kS‰ ¦§ðW UR ytf«„ Qr¬ãC lþçnù YC§lù”” ymr© xdr©jT# xÃÃZ _QM ymr© xdr©jtÜ xÃÃzù SR›T y¸ÃSgßW xQM bgùLH q_lÖ tmLKaL””

yo‰ `§ðãC s‰t®C b:QD xfÉ{M wQT Ãú†êcWN «Nµ‰Â dµ¥ ÃfÉ{M KNên§ãCN XNÄþÃS¬Wsù ÃdRÙcêL”” yS‰ ¦§ðãC y fÚ¸ãCN y:QD xfÉ{M b¸mlkT y¸sÈ*cWN Wún§ãC bmr© ytdgû XNÄþçnù bs‰t®C bkùL Qʬ bþqRB wYM bl§§ xµL bþ«yQ t=Æu ¥Sr© l¥QrB ÃSClêL”” bzþH mLK mr©ãCN ¥d‰jT mÃZ yGLI’T yt«ÃqEnT yxs‰R ÆHL l¥SrA gùLH xStêAå b¥DrG lþrÄ YC§L”” y:QD f™É{M W«§T MzÂW bt=Æu mr© §Y ytmsrt# TKKl¾ xSt¥¥Ÿ XNÄþçN ÃdRUL””

M:‰F 7 lXQD xfÉ{M W«¤T n_B xsÈ_ n_B kmS«T bðT bMzÂW gþz§ ytgßùTN mr©ãC ¥sÆsB lÃNÄNÇ kXQD xfÉ{M tGÆR SR µlùT W«§èC ymlkþÃãC /gþz§ # m«N# _‰T# wÀ/ ÃSgßùT n_B bmdmR yW«§tÜN ¥«Ýlà n_B ¥Sqm_ ”” ytgßùTN n_ïC xVÊJ bmWsD k25 bts«W n_B ¥Æ²T ytgßWN W«§T yXQD xfÉ{M tGÆ„ n_B YçÂL””

bm=rš bÃNÄNÇ yXQD xfÉ{M tGÆR ytqm«ùT n_ïC bmdmR ys‰t¾ wYM ybùDN W«§T kmè YçÂL”” xfÉ{MN msrT Ãdrg S‰ xm‰R (Performance Based Management) ytÌM tLX÷ ST‰t½©þÃêE GB ¥WÈT# ytqÂj yxfÉ{M mlkþà SR›T ¥bjT# §fÉ{M (lW«§T) t«ÃqEnT ¥SgÆT# xfÉ{MN (W«§TN) lmgMgM ymr© ¥sÆsBà SR›T/£dT ¥ÌÌM#

yxfÉ{M mr©N lmtNtN# lmgMgMÂ# ¶±RT y¥DrG SRxt/£dT ¥ÌÌM# mššLN l¥MÈT yxfÉ{M mr©N ym«qM SRxt/£dT ¥ÌÌM# Sl§tÜ XNd¸ktlW YçÂL”bmjm¶Ã lyZRZR W«¤èC MN ÃHL xጠݧY mlkþà XNÄl mlüT (lMúl§ k§Y btqÜ 1.1 ltgl{W W«¤T x‰T xጠݧY mlkþÃãC xlù)#

q_lÖ yxfÉ{M dr©ãCN qÜ_R (x_Ubþ=2 kFt¾=3 b kft¾=4) lx-ݧY mlkþÃãC B²T ¥µfL YçÂL (lMœl¤ k§Y btqÜ 1.1 ltgl{W x_Ubþ 2/4=0.5 kFt¾ 3/4=0.75 b¼kFt¾ 4/4=1 YçÂL)#

kzþH bº§ ytg{WN yxfÉ{M dr© n_B x-ݧY mdmR# bzþH msrT yzþH o‰ xfÉ{M n_B DMR (2 bx_Ubþ 2x 0.5=1)+ (1 bkFt¾ 1 x 0.75=0.75)+ (1 bÈM kFt¾ 1 x1=1) =2.75 nW ¥lT nW””

1

1

ምሳሌ ለቁልፍ ተግባር የተሰጠው ውጤት -በየዝርዝር ተግባሩ ለአጠቃላይ መለኪያ ክብደት ይሰጣል=42 - ለቁልፍ ተግባር ክብደት የሰጣል= 13 - 13 በ 42 ይባዛል= 116.6 - ለቁልፍ ተግባር ከተሰጠው ክብደት አንፃግ ያመጣው ነጥብ ይቀመጣል,=36.1 - በተመሳሳይ - ለዓብይ ተግባር - ለንዑስ ተግባር ይቀመጣል

1 2 ምሳሌ- ለቁልፍ ተግባር የተሰጠ ውጤት በየዝርዝር ተግባሩ ነጥብ አይሰጥም ለአጠቃላይ መለኪያ እኩል ነጥብ ይሰጣል የተገኘው አፈፃፀም ይደመራል =41%80 ዝርዝር ተግባሩ ይደመራል =15 ድምሩ በዝርዝር ተግባሩ የከፍፈላል =2.7866 አማካይ በድርሻ ተባዝቶ ውጤቱ ይሆናል =2.854 x 13,, 37.1 = 2.7866X13 =36.2258 ለአበይት ተግባራት

የተገኘው የአፈፃፀም ድምር=37.4 የአበይት ተግባራት ብዛት =15 የአፈፃፀም ድምር ለ ተግባራት ብዛት ቢካፈል=2.493 አማካዩ ለአብይ ተግባር በተሰጠው ሲባዛ = 2.493X10=24.93 ለንዑስም እንዲሁ ይስራል፡፡

mLm© y:QD xSf§gþnT y¸ÃSgßW _QM MN XNdçn xB‰‰፡፡ y¸mznW y:QD W«§T XN©þ sW# bùD”' mM¶Ã# A/b§T xYdlM sþÆL MN ¥lT nW yS‰ :QD yfɸWN xQM çgÂzb /kxQM b¬C/ XNÄYçN MN XRM© mWsD ÃSfLUL yS‰ :QDN ¥StµkL (Revise) lMN xSflg yW«§T t÷R :QD xfÉ{M Mz zÁ xlù¬êE ¯ñCN XNÁT ¥ÝlL/¥SwgD YÒ§L

t=¥¶ tGƉTN bW«§T t÷R :QD xfÉ{M Mz zÁ ¥µtT tGƉTN mzRzR lMN xSflg W«§T lMN xLts«WM  ym/b§tÜN ST‰t½©þK :QD ›m¬êE :QD bmWsD”-bST‰t½©þK :QÇ ytqm«ù yGብ

Sk§èCN zRZR km/b§tÜ ›m¬êE :QD wYM ›m¬êE W«§T t÷R :QD WS_ ytmdBHbT” o‰ KFL GïCN zRZR ST‰t½©þK :QÇN ›m¬êE :QDN GN²b§ WS_ b¥SgÆT”GB wd ¬C ymzRzR zÁ፣ l. dNb¾ t÷R zÁ፣

yS‰ FsT ymzRzR zÁN bm«qM GB ›§¥ãC XNÁT

XNd¸tús„ xmLKT yo‰ KFlùN W«§T bW«§T mzRz¶Ã sN«ri (RRM) xúY፡፡ qÜLF# xBY X N0S tGƉTN Mr_፡፡ lqÜLF xBY X N;ùS tGƉT bo‰ KFlù bs‰t¾ dr© mlkþÃãCN xzUJ፡፡ ytGÆR# yW«§T# yGB Sk§T yÍYÄ L†nT MN XNdçn xúY፡፡

yW«§T t÷R :QD xfÉ{M Mz zÁN lmk¬tL lmdgF y¸ÃSClù SLèC MNDN ÂcW yW«§T t÷R :QD XNdg mmRmR y¥IdQ £dT lMN xSflg lW«§T t÷R :QD xfÉ{M W«§T XNÁT XNd¸s_ xúY

êbþ mA¼FT (References) United State Office of personnel management. (2001). A handbook for measuring employee performance: aligning employee performance plans with Organizational goals. U.S. A. yØd‰L sþvþL sRvþS ÷¸>N. (1994). yo‰ xfÉ{M Mz (yo‰ Mz zÁãC# yo‰ :QìC# W«¤T t÷R yçnù qÜLF o‰ãC yo‰ xfÉ{M mlkþÃãC xzg©jT# Mz xd‰rG Ýl MLLS). xÄþS xbÆ. yØd‰L sþvþL sRvþS ÷¸>N. /1996/. W«¤T t÷R y¿‰t®C y:QD xfÉ{M MzÂ. xÄþS xbÆ yxþT×eà o‰ xm‰R xþNStET†T. /1996/.

lwrÄ xm‰R xƧT ytzUj yST‰t½©þK åPæ>N :QD xzg©jT ytGÆR mm¶Ã. xÄþS xbÆ. yx¥‰ KLL xQM GNƬ bþé sþvþL sRvþS ÷¸>N. /1996/. bW«¤T t÷R y:QD xfI{M Mz zù¶Ã yfɸãCN t½KnþµêE xQM l¥gÖLbT ytzUj oL«Â snD. ÆHR ÄR.