Port Of Singapore Resources.docx

PORT OF SINGAPORE RESOURCES 1.

Tangible : Financial Resources, Organizational Resources, Physical Resources, and Technological Resources

2.

Intangible : Human Resources, Innovation Resources, and Reputation Resources

Tangible - Physical Resources - Merchant fleet PSA has large merchant fleet, 3037ships with 25.572 million gross tons at the end of 2003. - PSA warehouse space PSA managing 500.000 m2 of warehouse space in Singapore for Port operations. - Location Located position well for shipping between Asia and Europa and between Asia and US. - Facilities PSA can provide on average 100 container move per hour. - Technology Resources - PSA integrated with IT System, PortNet System, Computer Integrated Terminal Operations System (CITOS), PSA use to create plans for ship berthing and unloading containers. - PSA is a leader in most Port and shipping operations to the internet , with make web solutions such as EZShip, GEMS, EZBill, CargoD2D, TRAVIS, and COPLANS. - PSA has five expert system used to planning ship to ancorages, schedule the movement, channels of terminal, etc. Intangible Resources - Human Resources Training and Education PSA has own in-house training school (PSA School), which conducted 1707 courses in 1997. Average training per year was 52,2 h per employee in 2012. - Innovation Resources - Reputational Resources - Reputation with customers Key Customer Managers PSA program to provides customer’s operational and contractual needs. Chat Time, is control tools (rapport) PSA to customers and to keep abreast of the latest developments in the shipping industry. PSA won the Singapore Quality Award, that shown consistency of business excellent and achieving world class quality standard in its operations. - Brand Name

Singapore was the best container Port in Asia for the 14th time and the best seaport for the 15th time in 2004 by Asian freight industry.