Neil Seeman's “e-harmony” For Patients: Listening, Learning, And Connecting

E-harmony for Patients: Listening, learning, connecting

Neil Seeman Getting to Uptake: Practice Change and the Science of Knowledge Toronto Board of Trade, September 23, 2009

Disclosures…

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I am not an expert

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I am not a scholar

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Seed-funded by Ministry of Health

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+ conflicts of which I am unaware

Discussion

1. The Innovation Cell 2. E-harmony for Patients

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1. The Innovation Cell

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What is an Innovation Cell?

An Innovation Cell is an agile team that fast-tracks ideas to action

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• Listen and analyze patient health experiences

• Create tools and processes to promote patient engagement and facilitate the perfect health journey

• Seed and cultivate global game-changing, patientfocused healthcare innovations 10

“Discovery consists of looking at the same thing as everyone else and thinking something different” - Albert Szent-Györgyi (1937 Nobel laureate) 11

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Building Global Impact September 2009 1st research unit to “crowdsource” low-cost low-tech health ideas January 2009

1600+ Twitter Followers, “trust grade” of 98/100 July 2009

Cited in the Economist Magazine April 16, 2009 May 19

30+ Publications

Innovation Cell formed in January 2009

myhealthinnovation launched - 1st website to crowd-source” low-cost, low-tech healthcare innovations February 2009 13

August 2009 Ranked among top 10 websites for “health innovation” in the world 50+ Google Scholar Citations September 2009

1st Health Camp in Canada with IBM September 2009

Knowledge Transfer Develop new methods to analyze health trends rapidly

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Knowledge Transfer Develop new methods to analyze health trends rapidly

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2. E-Harmony

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E-harmony = happiness

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E-harmony means…

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Listening

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Trust

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Empathy

How to Listen “Crowd-source” low-cost, low-tech healthcare innovations

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What are Patients talking about? Focus

Rank in Chronic Disease Communities

Depression

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Bipolar Illness

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Cancer

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Autism

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Diabetes

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Obesity

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Chronic Fatigue

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Chronic Pain

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OCD

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Alcohol Dependency

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Source: Adapted from, Seeman N, Electronic Healthcare, 2008 20

Trusted? It’s time to move on.

“Be careful about reading health books. You may die of a misprint.” - Mark Twain

See: Deshpande, A., and Jadad, A.R., The Journal of Rheumatology 2009; 36:1

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Privacy?

It’s about control over your data.

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Biased data? “All data are crappy; the differences are a matter of degree…” “…Work hard on your instruments. Then work hard on your data analysis.” - Timothy M. Brown, National Center for Atmospheric Research

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Source: Born, K, Rizo, C. and Seeman N, “Participatory Storytelling Online: A Complementary Model of Patient Satisfaction.” Electronic Healthcare, Sep. 2009

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