Palash__jain_cv.docx

Palash Jain VoIP Engineer I-23 Deepmala Society, Konkane chowk, Pune 30-05-1993

[email protected] 7999651973

Objective Aspire to acquire a strong job position as a CISCO/AVAYA/HCS VoIP Engineer, where I can skilfully utilize my past experiences in the new working environment, in order to achieve the company goals and objectives. Wish to gain more experience from this professional surrounding.

Core Competency Skills PBX Troubleshooting Monitoring tool VOIP Protocols N/W Protocols Networking Design & deployment Documentation Automation Language MACD Softphone Conference

Description Cisco CUCM ,CUC, HCS , UCaaS ,Avaya CM/SM ,Nortel Voice Gateway ,Cisco phone, Cisco Call manager , TranslatorX ,Wiresherck RTMT, HPOVO , MooGSoft , Solar winds SIP, H.323, MGCP etc. EIGRP,BGP,OSPF Routers & Switches New site implementation in coordination with project manager &vendors. Microsoft Visio, SOW, Archiectecture,Reporting, Project binder Process automation, PIN C, C++ & Java VOIP features, User Provisioning Avaya Equinox,Mirosoft Lync Avaya MX

Technical SKILLS       

Installing and maintaining voice network systems and services in coordination with project manager & vendors. Experienced with CUCM, CUBE, CUC, HCS, UCaaS, Avaya CM, Avaya SM etc. Extensive knowledge of voice communications technology and VoIP protocols. Troubleshoot- Voice Gateway, IP Phone, Call signaling protocol, DNA, Wiresherck, TranslatorX. CUCM- Route pattern, Hunt group, Extension mobility, Translation pattern etc. Analyzing client's needs for telecommunication network and making proposal. Reviewing and validating existing telecom services and solution.

Work Experience Senior System Engineer Infosys Ltd, Pune         

Work as a TAC engineer and providing support of Cisco IPT for 20+ clients. Worked on HCS, UCaaS , CUCM, CUC, CUBE, CME platform. Worked on modern monitoring tool such as MooGSoft, HPOVO, SolarWinds & RTMT. Troubleshooting on IP phone registration issue, Voice Gateway, Call signaling protocol on voice gateway SIP, MGCP etc. Troubleshoot on Extension mobility, Hunt group & other VoIP features. Troubleshoot- DNA, RTMT, TanslatorX, Wireshark etc. Bulk administration (BAT) for CUCM & Bulk loader for UCaaS of IP Phones. Responsible for service management & incident management. Keep customer appraised on the impact, progress on the resolution of the incident and next actions. Own the incident until resolution.

VOIP Engineer Syntel Private Limited                

Feb, 2018-Present

Oct, 2015 – Jan, 2018

Managing telecommunication network projects in coordination with project manager. Interfaced with the technical, and management team members for building comprehensive, and successful communicational business plans, and associated units. Perform daily routine important checks on the customer solution/platform and identify potential issues which may impact customer and work towards fixing the same. Worked on CUCM, CUC. Avaya communication manager, Avaya Meeting exchange, Nortel 11C PBX Configuring and troubleshooting Nortel, CISCO IP phones (7921,7841,7865,7875) Managing and configuring Device profile, Device Pool, Partitions & Calling Search Space to user’s profile, Adaption rule, dial rule, routing in SM Configuring Extension mobility within cluster for user profiles. Configuring Call manager features such as Call Park, Group Pick up, hunt group with algorithm. Configuring soft keys (forward, redial, conference) on users Cisco IP phone, voice mails, modifying Display ID and Caller ID, Avaya Equinox application Configuring the soft phone application like Avaya Equinox, Microsoft Lync. Monitoring E1 and T1 PRI LINE. Managing Signaling Protocols – MGCP, H.323, SCCP, SIP Managing the Avaya MX Bridge POC for Mitel PBX Work with Solution designing team, defined SOW (Statement of work) for the project, Project management, Implementation & Go live. Design documentation HLD and LLD using Microsoft Visio.

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Certification 

Completed CCNA Routing & Switching certification from RST Forum Matunga Mumbai. Perusing CCNA voice collaboration certification.

Project undertaken & Achievements –       

New Glasgow sales office setup on CISCO IPT for 100+ users. New Poland Sales office setup on Avaya IPT for 200+ users. New London office setup on Avaya IPT for 400+ User. Enrolled all the PBX for Major alarms monitoring in NOC Monitoring tool HP open view. POC for Mitel PBX Rewarded for handling the complete designing, testing, and implementation of Glasgow sales office solution Appreciated for working on complex LAN and WAN administration, IP based real time communications, etc.

EducationDegree

CGPA/Percentage

School/Collage

BE (Electro & Telecom)

7.8 CGPA

RGPV,Bhopal

HSC SSC

79%

SGRJPS,Indore

78%

SGRJPS,Indore

Personal Information ●Date of Birth ●Gender ●Citizenship ●Languages ●PAN CARD

: 30th May 1993 : Male : Indian : English, Hindi : BCQPJ8869P

Personal Information ● Place of Birth : Indore ● Marital Status : Single ● Blood Group : B+ve ● Residential Address: 305-A Kalani Nagar,Indore

Thank you for your time and consideration in this matter.

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