Oyo.docx

OYO Rooms: Sales Associate About the Company OYO Rooms, commonly known as OYO, is India’s largest hospitality company which mainly consists of budget hotels. OYO Rooms was founded by Ritesh Agrawal in the year 2013 and has grown to having more than 8,500 hotels in 337 cities. OYO Rooms which started its operations in India has now grown its business to Malaysia, UAE, Nepal, China and Indonesia. OYO Rooms has become a market leader in hospitality company because of the services and experience they offer to its customer across the country. Three key features making them the market leader are1. “Standardized Rooms – OYO Rooms provides standardized service i.e. they promise to provide the same experience, service and amenities across all its rooms across all cities.” 2. “Affordable Rooms – OYO Rooms offers the rooms at prices which are the lowest and no other player in the budget segment offers today.” 3. “Technology Driven – The most advanced hospitality tech takes shape here. We introduced pioneering technology to the hospitality industry to deliver better and more efficient operations,

management, service and CRM. Our app allows a user to book a room in just 3 taps, or within 5 seconds.”

Goal The main aim or goal of OYO Rooms is to “Change the way people stay away from home” and for that they are working towards more technological advancement and making more hotels join their Brand.

Role Objective • Bring demand in OYO network through bookings (Sales Associate role has a monthly revenue target) • Revenue would include all the OYO products e.g., rooms, packages, banquet/conference hall. • Responsible for timely payments and money collection from corporates/travel agents

Indicative Activities • Sales Associate must channelize GMV into entire OYO’s network of properties from different offline sources e.g., corporates, travel agents, events, referrals, medical, education sector etc.

• Onboard new accounts (corporate/travel agent) by pitching OYO's value proposition to the right stakeholders • Build relationship and do account management with corporate and travel agent accounts through regular meetings/calls • Drive bookings from corporate/TA accounts, and extract highest share of wallet • Conduct regular meetings with accounts • Make bookings as per client requirement through App (e.g., sharing quotations/options, creating bookings). Handle client’s escalations, in coordination with the operations team • Collection of payments from clients on time

Required Skills • Communication skills needed to pitch value proposition of OYO to clients • Relationship building ability with accounts e.g., corporate admins, TAs • Discipline in execution of tasks e.g., meetings, and daily planning etc. • High on energy and ability to work in coordination with stakeholders