Overview Of Leaderonomics 2010 Offerings

An Overview of Leaderonomics

Leaderonomics Profile We are .......

Corporate

.... a social enterprise dedicated to the pursuit of talent and leadership development with our offering of full Enablers

range of learning, consulting and

Ideation

partnering solutions. Our solutions span the full spectrum

Corporate

Learning & Development Sounding Board Events Academy Recruitment

Enablers

E-Learning / uunnii.com Technologies Publications Productions

of corporate to community environments..... .... and we leverage the expertise and skills of our diverse group of members with their business and leadership experience acquired from global

Ideation

corporations and geographies

Youth The Club Community Innovest

Why Leaderonomics? Global leading-edge leadership team






Expertise Experience Operational practitioners

‘Cradle to Grave’ Leadership





Leadership journey for individuals Organisational leadership

Leadership Content




Premium leadership & change management programs (validated at GE, DHL, other MNCs)

Integrated social and economic purpose




Integrated leadership offerings across segments and ages Increase strength and sustainability of each purpose




“Shaping the future of leadership by leveraging talents and capabilities ”

Our Learning Philosophy

70-20-10 : Our Program Structure Leaderonomics programs are different from traditional learning programs that are more classroom and teaching based. Our programs are designed with 10% of training from classroom teaching, 20% from mentoring, coaching and role modeling and 70% based on creating “live” learning experiences ….

Job Experience 70%

Networking, Role Models & Mentors 20%

Based on extensive research, we have found that people learn best while doing and action learning based learning is the most effective

Course Work and Formal Training 10%

Our Program Design Philosophy Information/ Knowledge

Content

Awareness

Context

Skill

Composition of Delivery: 90% Content 10% Context

Advanced Skill Expertise

Leadership Growth Model

Personal Effectiveness Passionate

Strategic thinking

Self Awareness

Global perspectives

Resourceful Influencing Skills

Industry awareness

Business / Domain Mastery

Domain expertise

Creative Energizing

Personal Mastery

• Deep technical functional skills • Breadth of functional skills • e-Savvy

Teamwork

Functional Mastery

Change advocate

Leadership Mastery

•Understands breadth/ depth •Process-oriented

Our Learning Programs

Summary of Courses Programmes

ActionLabs

Days

Leadership Mastery

Objectives

3


Efficiently confronting and overcoming challenges by empowering those closest to the problem to find solutions
Building a productive culture through increased employee accountability, ownership, trust, and collaboration
Ensuring that managers and employees are aware of the implications of their decisions on other divisions and the organisation as a whole

3


Leveraging your strengths
Developing seemingly average people into first class performers
Learning to keep team motivated

Being A Talented Manager (BATMAN)

Business Mastery

Blue Ocean Strategy

Business Mastery

3







Business Goal Management

Business Mastery

2


Ensuring consistency between individual and organisational goals
Developing your team and keeping them motivated
Making well-informed business decisions

Leadership Mastery

3


Developing an appreciation for the sensitivities surrounding the “People” factor when implementing reforms
Tools & techniques that will drive lasting improvements in your organisation

Communication skills

Personal Mastery

1


Adapting your communication & leadership styles according to who you’re dealing with
Fostering better relationships and understanding amongst your colleagues

Conflict Management

Personal Mastery

1


Identifying sources of conflict;
Understanding how different personalities react, behave, and adapt in different conflicts
Developing successful intervention strategies to effectively diffuse conflicts

Functional Mastery

2


Developing and maintaining solid, long-term relationships with customers
Identifying and manage customer expectations with regards to your role as an account manager

2


Having relentless dissatisfaction with the status quo and identifying ways of doing things better and faster
Using strategy maps as a planning tool to prioritise and focus on the right things
Applying strategic best practices into planning for the company’s future

Change Acceleration & Transition (CAT)

Effective Account Management

Effective Strategic Thinking

Business Mastery

Creating an uncontested market place and making competition irrelevant Creating and capturing demand rather than exploiting existing demand; Breaking free from the chains of the value-cost trade off Aligning the whole system of your firm’s activities in pursuit of differentiation AND low cost

Summary of Courses Programmes

Days

Objectives

Excellence in Customer Service

Functional Mastery

2


Cultivating a customer-focused mindset
Developing and implement customer satisfaction strategies

Extreme Leadership Course

Leadership Mastery

2


Learning to vary your leadership style according to your audience, context and situation
Practicing leadership via numerous leadership situations and contexts created

Facilitation Skills Workshop

Personal Mastery

3


Building core facilitations skills through usage of facilitation tools and techniques
Remaining calm, handle heated situations, and manage conflicts in meetings effectively
Identifying disagreements and apply consensus tools to help reach consensus

Finance for Non-Finance Employees

Functional Mastery

2


Learning the importance of cash, how businesses acquire cash, and how funds are used within the firm to generate more cash
Understanding the impact of your business decisions on the company’s finances

Foundations of Leadership

Leadership Mastery

4


Understanding your strengths and development needs, and how best leverage them to your advantage
Understanding of group dynamics and work effectively in teams
Understanding the essence of leadership and how it can impact the organisation or department

Influencing skills

Personal Mastery

1


Influencing others with knowledge and competencies vs. from a position of authority
Dealing effectively with challenging behaviours to overcome resistance

Interviewing skills

Functional Mastery

1


Probing candidates successfully for critical information and spot inconsistencies
Learning to read and actively listen to candidates
Leveraging multiple or panel interviews and reviews to increase success yields

Leading Across Boundaries

Business Mastery

2


Having an overview of the changing times
Creating a framework that can be used to ensure that the global mindset becomes an integrated part of the company, starting with its leaders and flowing to its employees
Having overview of new forms of collaboration that are taking place and how to assess the potential returns from such initiatives

Mentoring & Coaching

Personal Mastery

1


Understanding of the barrier to learning and how to overcome them;
Methods by which you can help your mentees & “coachees” develop and grow; and
Tools to increase the company’s competitive advantage by realising the full potential of your employees

Presentation skills

Personal Mastery

1


Connecting with your audience no matter who they are
Enhancing the delivery style of your presentation

Summary of Courses Programmes

Days

Objectives

Personal Mastery

2


Recognising the difference between symptoms and the root of problems
Organising your thoughts in a structured manner

Project Management

Functional Mastery

2


Ensuring successful and timely delivery of projects no matter how complex
Recognising the necessary elements in obtaining and securing engagement from team members

Reflective Leadership

Leadership Mastery

1


Remaining mindful when responding to the changing demands in the workplace
Ensuring that all decisions, both major and minor, are purpose-driven and vision-led
Continuously playing a proactive role in your own personal development

Role Modelling a Talent Management Culture

Leadership Mastery

2


Appreciating the importance of taking talent management seriously
Understanding the numerous components involved in executing talent management seamlessly and holistically
Undertaking action plans to ensure that your organisation moves towards a talent development culture

Sales Force Effectiveness

Functional Mastery

2


Effectively initiating and sustaining customer relationships that win sales
Tailoring the marketing mix according to individual groups of clients
Optimising the allocated resources

Personal Mastery

1


Harnessing your strengths and use them to your advantage
Promoting teamwork through overcoming various personality styles and preferences

1


Restructuring business processes;
Aligning operations to customer needs; and
Improving profit margin

2


Identifying opportunities for delivering superior value to your customers
Ensuring a match between services offered and market demand & trends
Appreciating the benefits of collaboration

1


Recognising stress as a positive and essential part of life;
Identifying the symptoms of stress overload; and
Developing stress reduction techniques to cope with demanding schedules and roles

1


Incorporating proven techniques into your daily responsibilities
Eliminating time wasters
Overcoming the desire for procrastination

Problem Solving

Self-awareness with Myer-Briggs

Six Sigma Awareness Course

Functional Mastery

Strategic Marketing

Functional Mastery

Stress Management Workshop

Personal Mastery

Time Management

Personal Mastery

Our Team

Roshan Thiran

Roberto Galeotti

Weng Lin

Eric Lau

… spent 12 years with GE in US, Europe and Asia in Media, Aviation, Financial Services, Consulting and as Global Talent Director for Johnson & Johnson. He is a notable speaker and teacher a for MNCs across the globe

… has over 40 years of extensive management, M&A, strategic alliances and operational experiences in the energy sector (nuclear and oil & gas), including 20 years with GE Oil & Gas in Asia.

… has previous experience as Asia Pacific CFO for Steelcase Inc. and Head of Finance & IT for British American Tobaco and Rothmans, and directorship roles for US and UK MNCs, in China, India, Japan, and Australia.

… was previously a trainer with Dale Carnegie, regional marketing manager for Unilever, Lead Brand Custodian for Lipton, and consultant to various Fortune 500 companies

Samuel Kurian

Ang Hui Ming

Dr. Goh Chee Leong

… has been Asia HR Leader for GE Oil & Gas, in charge of regional HR management and supporting people development. She brings with her a background in finance.

… is Dean of the Faculty of Behavioral Sciences at HELP University College. He is project leader for several UNICEF interventions in Malaysia, and is active in both research and consulting.

... has over 15 years experience in senior and regional HR lead roles. He has facilitated and implemented regional and local leadership programs, at DHL, Petronas, Maybank, and MISC.

Ang Ming Ern … implemented diverse learning solutions for management training, training content development, and HR solutions for DHL Asia Pacific, Astro, Petronas, MISC and companies of the MICCI.

Anita Jin

Nashad Emir

… is also from GE and is now a full-time consultant and associate of Leaderonomics. She is based in Shanghai China, and takes care of the Leaderonomics office in Shanghai. She is also a gifted Mandarin trainer and teaches in GE, Johnson & Johnson and a number of other global MNCs in China

… has spent 7 years with GE in senior positions. He is a certified trainer for various productivity and change management programs, and a Six Sigma Master Black Belt.

Contact Us [email protected] www.leaderonomics.com

+60 3 7957 5809 + 603 7957 5831

8

Course Outlines of Training Programmes

Table of Contents ActionLabs .............................................................................................................................................................. 4 Being a Talented Manager (BATMAN) .................................................................................................................... 5 Blue Ocean Strategy ............................................................................................................................................... 6 Business Goal Management (BGM) ........................................................................................................................ 8 Change Acceleration & Transition (CAT) ................................................................................................................ 9 Communication Skills Training.............................................................................................................................. 11 Conflict Management ........................................................................................................................................... 12 Effective Account Management ........................................................................................................................... 13 Effective Strategic Thinking .................................................................................................................................. 14 Excellence in Customer Service ............................................................................................................................ 15 Extreme Leadership Course .................................................................................................................................. 16 Facilitation Skills Workshop .................................................................................................................................. 17 Finance for Non-Finance Employees .................................................................................................................... 18 Foundation of Leadership (FOL) ........................................................................................................................... 19 Influencing Skills ................................................................................................................................................... 21 Interviewing Skills ................................................................................................................................................. 22 Leading Across Boundaries ................................................................................................................................... 23 Mentoring & Coaching.......................................................................................................................................... 25 Presentation Skills ................................................................................................................................................ 26 Problem Solving .................................................................................................................................................... 27 Project Management ............................................................................................................................................ 28 Reflective Leadership............................................................................................................................................ 29 Role Modelling A Talent Management Culture .................................................................................................... 30 Sales Force Effectiveness ...................................................................................................................................... 32 Self Awareness - MBTI .......................................................................................................................................... 33

2 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Six Sigma Awareness Course ................................................................................................................................ 34 Strategic Marketing .............................................................................................................................................. 35 Stress Management Workshop ............................................................................................................................ 36 The Psychology of People Management .............................................................................................................. 37 Time Management ............................................................................................................................................... 38

3 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

ActionLabs Duration 3 days

Objective(s) In tough economic times, operational efficiency becomes crucial in ensuring survival. This course teaches you to instil a productive culture by teaching you how to: i.

Efficiently confront and overcome challenges by empowering those closest to the problem to find solutions;

ii.

Build a productive culture through increased employee accountability, ownership, trust, and collaboration; and

iii.

Ensure that managers and employees are aware of the implications of their decisions on other divisions and the organisation as a whole.

Who should attend Those who acknowledge the existence of inefficiencies and believe in the power of their employees to find better solutions, those who feel that the main obstacle to improvement is lack of employee buy-in, those looking to eliminate bottlenecks/wastage urgently, those who believe that increased functional expertise would expedite problem solving initiatives.

Course description This programme provides you with the ActionLabs’ technical framework. But more importantly, it provides you with the necessary tools to overcome potential resistance to change, mobilise employee commitment, and finally, ensure that the change initiatives are integrated into your organisation’s processes and culture.

Process Overview Module Sponsor Champion Planning

ActionLabs Teams

Decision making Monitoring

Lesson(s) Selecting critical business goals Finding Champion to oversee the goal and run ActionLabs Selecting planning team to guide ActionLabs initiatives Refining a challenge into sub-challenges Defining measurable goals Allocating each sub-challenge to the right team Compiling critical data from ActionLabs initiatives Systematically analysing the roots of sub-challenges Using ActionLabs tools to investigate and find possible solutions to each subchallenge Defining costs and benefits of recommendations Formulating an action plan to implement recommendations Deciding which recommendations to adopt and which to shelve Overseeing the implementation of recommendations over a 90 day period

4 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Being a Talented Manager (BATMAN) Duration 3 days

Objective(s) You can’t be a one-man show and expect to win. Great organisations invest heavily in developing their employees. The ability to engage your people is a crucial element in being a great manager. This course teaches you how to: i.

Leverage your strengths;

ii.

Develop seemingly average people into first class performers; and

iii.

Keep your employees motivated.

Who should attend Managers, supervisors, specialists in specific areas of expertise, and executives who have high potential to become managers.

Course description This programme introduces the importance of self-knowledge as a basis for effective management performance. It will provide you with a forum to leverage your strengths and improve on your weaknesses, enabling you to create greatness from mediocrity. The programme includes pre-course work, experiential activities, lectures, participative discussions and exercises, class workshop, an MBTi Assessment, and value add debrief sessions by trained and experienced facilitators.

Course outline Module Self discovery Learning reflection Emotions in play Your motivations Strength finder Strengths puzzle

Objectives of team members Success conversations

Lesson(s) Knowing your values and preferences Integrating your values with that of your organisation Appreciating the diverse learning styles Adapting teaching styles according to your audience Constant awareness that your emotional state affects your interactions Understanding the implicit messages of certain gestures Understanding the underlying motivation governing your actions – power, achievement, or affiliation Discovering your 5 top strengths and how to leverage them Appreciating diversity when selecting talent Understanding which combinations of strengths yield higher chances of success Ensuring that the objectives and expectations you set of your team members play into their strengths Using the S M A R T framework Learning to be tactful when having difficult conversations with underperformers Formulating action plans to help underperformers meet expectations

5 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Blue Ocean Strategy Duration 3 days

Objective(s) In the ever challenging economic environment, many companies find themselves trapped in the pricing game. The rise of China has flooded the market with cheaper products, making business increasingly competitive. This course teaches you how to: i.

Create an uncontested market place and make competition irrelevant;

ii.

Create and capture demand rather than exploit existing demand;

iii.

Break free from the chains of the value-cost trade off; and

iv.

Align the whole system of your firm’s activities in pursuit of differentiation AND low cost.

Who should attend Senior leaders and entrepreneurs, who are seek to revolutionalise the competitive landscape and take their companies to whole new levels.

Course description This course is designed to equip you with new ways of looking at the business environment. it provides you with the necessary tools to take you from Blue Ocean formulation all the way to Blue Ocean implementation. It includes simulations, role playing activities, and interactive workshops to give you hands on experience, helping you become an effective strategist and change driver in your organisation.

Course outline Module

Learning Objectives

Red Ocean vs Blue Ocean strategy

Appreciating the contrasts between conventional strategies and the Blue Ocean way

Value Innovation vs value improvement

Breaking away from the value-cost trade off through the alignment of utility, price, and cost activities

3 Tiers of noncustomers

Distinguishing between the 3 tiers of non customers and tackling them accordingly to enable reach beyond existing demand

6 paths

Reconstructing market boundaries by focussing on:

6 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

i. ii. iii. iv. v.

Strategy Canvas

Rivals within your industry; Better serving your strategic group; Better serving industry’s buyer group; Maximising value of product or service; Positioning within functional-emotional orientation of industry; and vi. Adapting to external trends as they occur. Learning analytical tools and frameworks for building a compelling Blue Ocean Strategy

Four Actions Framework

Breaking the differentiation-low cost trade off through tools to reconstruct buyer value elements into a new curve

ERRC Grid

Systematically pursuing differentiation and low cost by uncovering the range of assumptions that are unconsciously made in competing

3 characteristics

Ensuring that strategies formulated encompass the 3 essential characteristics of any sound strategy

7 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Business Goal Management (BGM) Duration 2 – 5 days (5 days recommended)

Objective(s) You have already “made it” – you’ve successfully climbed the corporate ladder. However, seniority inevitably comes with more responsibility. How do you ensure that you’re doing the right thing as a manager? Is your best good enough? This course teaches you how to: i.

Ensure that you & your department are heading in the same direction as your organisation;

ii.

Develop your people and keep them motivated; and

iii.

Make well-thought and informed business decisions.

Who should attend Department heads, senior managers, and high performers who are destined for senior management.

Course description This course is designed to give you a holistic view of the business environment, as well as, a better understanding of the industry that your organisation is in. You will also learn the numerous aspects involved in being a great leader. It includes simulations, computer simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline Module Strategy

Learning Objectives Clarifying and reiterating your company’s vision – message from CEO Integrating you own values with your company’s vision Customer focus Appreciating the importance of putting customers first Kolb’s Learning Cycle Using a well-established framework to understand how you and the people you’re responsible for developing learn best Holistic view Having a comprehensive overview of business, along with its stakeholders Leadership Understanding leadership from different perspectives – individual, group, organisational Shaping the vision Networking Using networking tools to help you recognise connections that you didn’t previously see Zone of control Managing stress by appreciating the distinction between what you can control and things that are beyond your personal control Optimising Learning to optimise resources from the aspects of process improvement, resources customer focus, change management Learning to prioritise – profits vs values vs ethics Risk management Understanding the potential areas for risk – people, transaction processing, creditors, market risk Exploring cultural Appreciating the value of cultural diversity by learning how best to leverage diversity it People management Keeping your team inspired & mobilising them by using a counselling model 8 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Change Acceleration & Transition (CAT) Duration 3 days

Objective(s) In today’s ever changing world, competitiveness is becoming increasingly reliant on reform. However, change cannot happen without employee buy-in. This course teaches you: v.

The importance of embracing change in today’s ever fluid environment;

vi.

To develop an appreciation for the sensitivities surrounding the “People” factor when implementing reforms;

vii.

Tools & techniques that will drive lasting improvements in your organisation.

Who should attend Managers and supervisors who are determined to change things for the better but can’t seem to deal with the natural human resistance against change.

Course description This course acknowledges the complexities involved in implementing change. Typical human nature of resisting change coupled with old systems & structures can make reforms a nightmare. This course is designed to equip you with the necessary tools to tackle all aspects of the equation, i.e. processes as well as people’s attitudes. It includes simulations, role playing activities, and interactive workshops, to give you hands on experience, helping you become an effective change driver in your organisation.

Course outline Module Why change?

Foundations of CAT Creating A shared Need

Mobilising commitment

Learning Objectives Appreciating the importance of embracing change and the pitfalls of stagnating Obtaining the desire to become change agents Assessing your existing change effectiveness Having an overview of CAT tools and techniques Using a framework to ensure that stakeholders are effectively engaged via the creation of a shared need or purpose Grasping the WIIFM (What’s in it for me) mindset across all stakeholder groups and determining what message would appeal best to them Learning to generate evidence to prove that change is necessary Using CAT tools to create a vision that appeals to both the head & the heart on “Why change?” Being aware of the pitfalls arising from visions that are not shaped properly Appreciating the pitfalls arising from the lack of commitment from all stakeholders

9 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Monitoring Progress Systems & structures

Leading change

Building Sustainability

Learning tools for measuring progress on change initiatives and monitoring its effectiveness Understanding the meaning and importance of changing systems and structures to drive behavioural change Assessing current readiness and impact of your project on key areas Staffing, Competency, Measurement, Reward, Communications and Infrastructure Using CAT tools to effectively change systems & structures Learning the key areas that leaders need to drive in mastering the change process using the leadership triangle for change Using to CAT tools for Leading Change Learning tips and techniques to continue the momentum of change Appreciating the importance of enforcing the systems and structures implemented to recognise change behaviour Using tools and techniques to make change last and monitor progress

10 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Communication Skills Training Duration 1 day, extendable to 2 days

Objective(s) Good communication skills ensure efficiency by minimising chances of misunderstanding. This course teaches you how to: i.

Build trust and gain respect from your co-workers;

ii.

Adapt your communication style according to your audience and situation;

iii.

Minimise miscommunication; and

iv.

Foster better relationships and understanding amongst your colleagues.

Who should attend People of all levels who are looking to strengthen their working relationships through improved communication skills.

Course description This course gives you a holistic view of communication, including non-verbal communication. It includes simulations, role-playing activities, and interactive workshops. It also gives you the opportunity to gain practical experience in communicating effectively.

Course outline Module Building the Communication Model 6 assumptions Sensory acuity Rapport building Representation systems Tone patterns Observing eye patterns Conversational tools Active listening Mediums of communication Power of intent

Learning objective(s) Helps you understand that each person has different perceptions and the importance of respecting differences Illustrates how easy it is for miscommunication to happen Understanding & reading the other party better Learning to adapt communication style to remain in control Learning to read people through observing 5 crucial features Understanding key elements necessary in building rapport Discovering your 4 representational systems Identifying the representational systems of the person whom you’re communicating with & how to communicate effectively with them Using variations in tonality to communicate effectively Reading the thinking pattern of a person through eye movement – adapting communication style accordingly to reduce/eliminate resistance Learning to build rapport by asking the right questions Harnessing listening skills to minimise misunderstandings Learning pros and cons of using different mediums of communication (e.g. verbal, written, sms, email, etc.) in different situations Being sincere when you speak is everything

11 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Conflict Management Duration 1 day

Objective(s) Conflict and tension is an integral part of working life. Though each conflict may be unique, all conflicts share common elements. This course teaches you to: i.

Identify the different sources of conflicts;

ii.

Understand how different personalities react, behave, and adapt in different conflicts;

iii.

Develop successful intervention strategies to effectively diffuse conflicts.

Who should attend Executives and managers who are constantly caught in high stress, high tension environments and those who need to diffuse conflicts as an independent party.

Course description This course teaches you techniques on how to prevent conflicts from arising, detect conflicts in their initial stages and ensure they don’t escalate, diffuse conflicts, and ensure a positive working environment. It also includes simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline Module Why conflict? Preventing conflict Behavioural styles

Listening strategies Early detection Diffusing conflict What is anger? Resistance Difficult people Sustainability

Lesson(s) Understanding that conflicts can start off as seemingly small issues but if left unresolved can grow increasingly serious Learning to prevent major conflicts from arising Identifying your own behavioural preferences and that of others Changing your behaviour to change interaction Using listening techniques to avoid misunderstanding and encourage effective listening Learning to spot small conflicts early on and deal with them effectively so that problems don’t escalate Using tools to diffuse conflicts Learning manage your own anger and deal with that of others Recognising the potential human challenges to diffusing conflict Equipping you with the knowledge on how to deal with resistance Recognising the impact of positive vs negative interaction cycles in dealing with difficult people Ensuring a positive working environment Recognising early signs of attitude burn out Creating employee tune-up plans

12 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Effective Account Management Duration 1 day

Objective(s) Being customer focussed goes beyond the quality of product/service offerings. It includes understanding your customer’s corporate strategy and ensuring that offerings match their overall strategy, as well as, maintaining a strong relationship with them. This course teaches you how to: i.

Develop and maintain solid, long-term relationships with customers;

ii.

Identify and manage customer expectations with regards to your role as an account manager;

iii.

Produce short, medium, and long term client account plans; and

iv.

Close deals through calm, confident sales techniques rather than hard selling.

Who should attend Account managers and those who may have to manage or mentor account managers.

Course description This programme enables you to identify common techniques that are applied to build rapport with customers and subsequently, strong, trusting, long-term relationships with your customers. You will learn strategies to tackle situations with emotional maturity. It also includes simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline Module Basic communication skills Building credibility

Difficult conversations Positioning

Strategic thinking and planning

Lesson(s) Learning basic communication skills to build rapport with customers Appreciating the importance of subtle non-verbal behaviour Developing active listening skills Discovering convincing channels of communication Dealing with explicit and implicit resistance Managing tense atmospheres with emotional intelligence Soliciting customer expectations (both explicit and implicit) Negotiating deliverables and your role with customers and managing their expectations Learning to align your priorities with customer priorities Ascertaining your competitive advantage in the market and capitalising strengths and applying strategies to mitigate the effects of inherent weaknesses Formulating short, medium, and long term client account plans by having a sense of anticipation of clients’ future needs Understanding the dynamics that shape your clients’ industry, including the roles of key stakeholders

13 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Effective Strategic Thinking Duration 2 days

Objective(s) Being just good enough no longer suffices in today’s ever increasingly competitive environment. Organisations that don’t constantly challenge themselves and aim higher soon find themselves outdone by competitors. This course teaches you to: i.

Have relentless dissatisfaction with the status quo and identify ways of doing things better and faster;

ii.

Think strategically to drive growth and gain competitive advantage;

iii.

Use strategy maps as a planning tool to prioritise and focus on the right things; and

iv.

Apply strategic best practices into planning for the company’s future.

Who should attend Managers, planners, analysts, all who are responsible for developing well-thought business strategies and understanding market dynamics.

Course description This course compels you to re-look at the practices that are well entrenched in your organisation and forces you to question their practicality, efficiency, and effectiveness. You will be equipped with strategic planning frameworks. The course also includes simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline Module Good vs Great

Fortune teller Tools

Learning from others Change agent

Post mortem

Lesson(s) Pushing you to re-invent conventional ways of doing things that may not necessarily be the most efficient Defining growth strategies for the future Differentiating from competition Exploring growth opportunities beyond existing markets Learning from case studies how industry landscapes have changed over the years and learning to predict possible changes in your industry Using strategic planning frameworks to ascertain company’s competitive position in the marketplace Using tools to execute strategic plans effectively Learning how best practices can be applied to your organisation Learning pertinent lessons from the mistakes of others by examining case studies Anticipating potential changes and preparing your company to seize opportunities Learning how to make others within the organisation embrace your proposed changes Appreciating mistakes commonly made by Ensuring that the degree of success achieved by strategic initiatives is measured Learning from mistakes made and ensuring that they are not repeated

14 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Excellence in Customer Service Duration 2 days

Objective(s) Excellent customer service is not an option – it’s a necessity. In today’s competitive environment, neglecting customer service can jeopardise your company’s survival. This course teaches you: i.

To cultivate a customer-focussed mindset;

ii.

Essential skills for excellent customer service;

iii.

To develop and implement customer satisfaction strategies; and

iv.

To ensure that the organisation as a whole appreciates the importance of excellent service.

Who should attend Customer-facing employees, employees who occasionally come into contact with customers, and managers who would like to ensure that the organisation as a whole wins through excellent customer service.

Course description This programme increases awareness on the importance of taking a proactive approach to customer service. It also provides you with frameworks and skills on achieving sustainable long term relationships with your customers. It includes simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline Module Introduction

Essentials Communication skills Attitude Conflict resolution Building it into the organisation Service standards Structures Handling complaints Follow up Stress management

Lesson(s) Having a clear idea of what constitutes excellent customer service Knowing who your customers are Anticipating customer expectations Learning basic characteristics of personnel who reflect excellent customer service Learning basic communication skills (including presenting a professional image, verbal and non-verbal communication) that will impact how well you connect with your customers Learning to convey positive attitude and messages regardless of situation Understanding basic conflict management techniques Ensuring that the customer-focussed mindset is not limited to just customer facing staff but employees across the board Developing objective service standards Building systems and structures to ensure that service standards are adhered to Ensuring that customer complaints are taken seriously and service quality improves Ensuring that those who maintain regular contact with customers are rewarded accordingly Preventing burnout 15

*Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Extreme Leadership Course Duration 2 day, extendable to 3 days

Objective(s) This course helps individuals understand leadership in light of context and situation. You will learn that leadership is not a combination of traits to be learnt but diverse extreme traits that need to be internalised and leveraged according to situation and context. This course teaches you how to: i.

Understand the Extreme Leadership model and its implications;

ii.

Audit your leadership style and understand what your current leadership strengths are

iii.

Learn to vary your leadership style according to your audience, context and situation;

iv.

Practice leadership via numerous leadership situations and contexts created

Who should attend Managers of all levels, including project managers, who are looking to strengthen their understanding of leadership and to learn leadership for the 21st century. Ideally, it is an essential for everyone because leadership is not an exclusive talent reserved specifically for senior leaders but for anyone who leads people.

Course description This course gives you a holistic view of leadership, including understanding various extreme leadership traits. It includes simulations, role-playing activities, and interactive workshops, which enable participants to practice ‘extreme leadership’ in a safe classroom laboratory setting. It also gives you the opportunity to gain practical experience in being an effectiarve leader.

Course outline Module Understanding Leadership The Extreme Leadership Model Extreme Traits deep dive

Learning objective(s) Helps you understand that leadership is about situation and context and not about a specific behaviour Understanding the extreme leadership model and how managing between two extremes is an important skill in leadership 1. Humility vs Assertiveness 2. Visionary vs Detail Oriented 3. Influence vs. Authority 4. Self vs. Community 5. Leveraging Strengths vs. Developing Weaknesses 6. Listening vs. Talking 7. Discipline vs. Creativity

Leadership Extreme Audit Gap Analysis Building A Leadership Action plan

Each individual to go through a personal audit of their leadership extreme traits and understand their current leadership portfolio Understanding key leadership gaps Creating a clear development plan to drive leadership growth as an individual and in teams 16

*Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Facilitation Skills Workshop Duration 3 days

Objective(s) Major decisions are often made over meetings and business discussions. Unfortunately, the interactions are often meaningless and at times, counter-productive because they can result in interpersonal conflict and a lot of wasted time. The key to ensuring meetings run well and are effective is to ensure that it is well facilitated. This course equips you with better facilitation skills to enable you to: i.

Build core facilitations skills through usage of facilitation tools and techniques ;

ii.

Remain calm, handle heated situations, and manage conflicts in meetings effectively;

iii.

Identify disagreements and apply consensus tools to help reach consensus; and

iv.

Become a certified facilitator and group coach.

Who should attend People who need to facilitate groups in a professional context, including team meetings, strategic planning, team building, conflict resolution, and meetings with stakeholders or project teams. Every employee who attends meetings should have knowledge of basic facilitation and learn how to manage, facilitate, and ensure team meetings are productive.

Course description This course is designed to improve your facilitation skills by equipping you with the necessary theories/concepts. It also includes simulations, role-playing activities, and interactive workshops. You will also have the opportunity to gain practical experience and receive constructive feedback.

Course outline Module What is facilitation? Group dynamics

The skills and qualities of a good facilitator Know thyself Getting along Putting out fires Chunk up, chunk down Thomas Kilmann Conflict Resolution Model Facilitation Skills Tools and Techniques Managing Teams Achieving actions and outcomes

Learning objective(s) Understand the role of the facilitator and the facilitation process Learn how groups work and how to achieve participation Understanding group dynamics Handling difficult people Facilitate goal-oriented results through planning, collaboration and consensus Finding the facilitative style that best suits you Build strong rapport with group Learn skills for when issues and conflicts arise Resolving disagreements using a range of consensus-building techniques Learn the Killmann model on conflict resolution and practice conflict resolution in teams Learn various tools and techniques on facilitation including open-narrowclose and other best practices on coaching and facilitation Identifying critical success factors of project/meeting management Developing your meeting agenda Ensure action and outcomes are achieved

17 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Finance for Non-Finance Employees Duration 2 days

Objective(s) In today’s economic climate, everything boils down to numbers and finance. Finance and accounting seem to be something best left to the financial experts. However, it is important for every leader or future leader in your organisation to have a basic understanding of finance, its implications to the business, and how to leverage that understanding to decision making. This course teaches you: i.

Basic understanding of three crucial financial statements – income statements, cash flow and balance sheets;

ii.

The importance of cash, how businesses acquire cash, and how funds are used within the firm to generate more cash;

iii.

The impact of your business decisions on the company’s finances; and

iv.

Business Valuation and finance fundamentals, including basic accounting.

Who should attend Non-financial managers and decision makers, as well as non finance executives.

Course description This course assumes that you have limited prior knowledge of finance and accounting. It is designed to improve your financial analytical abilities despite your job function not being directly financerelated. It includes simulations, case studies, and interactive workshops to liven up the subject and make it relevant to you and your department.

Course outline Module Talking finance

Basic concepts Evaluating projects Using financial tools

Budgeting

Projections Case Study on valuation Case Study on Pricing Making your case

Learning Objectives Introducing key finance terminologies Learning to interpret financial statements – income statement, balance sheets and cash flow Using financial ratios to assess the financial performance of a company Understanding the basics of Return on investment (ROI), break even, risk management, and cost & contribution accounting. Understanding common methods used to evaluate the financial viability of projects Assessing the financial viability of projects/companies by: (i) calculating profitability, liquidity, and working capital; (ii) using break-even analysis; (iii) evaluating finance plans; (iv) assessing the impact on shareholder value Learning to how to prepare & review budgets Understanding & quantifying your company’s objectives Measuring the financial impact of strategic plans on your company Learning to use basic forecasting tools Learn valuation and how best to valuate your business or a business proposal Learn how important price is to your business in relation to cost and how finance plays a key role with your customer wins Learning how to use charts & graphs to illustrate finance for the lay man

18 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Foundation of Leadership (FOL) Duration 4 days

Objective(s) This course is for everyone who wants to become a leader. This course is especially relevant if you are a recent graduate or have recently joined your organisation. It teaches you: i.

What your strengths and development areas are, and how best leverage them to your advantage;

ii.

Understanding of group dynamics so you can work effectively in teams;

iii.

Understanding of the Leadership Model and how Personal Mastery, Functional & Business Mastery, and Leadership Mastery are essential for career progress and development;

iv.

How to grow personally and to become a change Agent in your team or department;

v.

To understand the essence of leadership and how you can build your leadership impact to your organisation or department;

vi.

To develop a broad perspective and understanding of the dynamics of global business and finance; and

vii.

How to recognize how personal work preferences can affect performance and contributions to a team project.

Who should attend An essential for early professionals and executives who want to advance up the corporate ladder and have yet to attend any comprehensive leadership courses. This course is a must for all employees with less than 5 years of working experience or those that have a desire to begin their leadership journey.

Course description This course is designed to equip you with a better understanding of business and prepare you for your career. It teaches you the fundamental elements involved in becoming a leader. The programme includes case studies, simulations, role playing activities, and interactive workshops to give you practical experience.

19 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Course outline Module Personal Mastery and Individual Development MBTI

Influencing skills Presentation skills Team development Stages GRPI Team Dynamics Group Think

Proactiveness Business Mastery Finance Customer Globalisation e-Business Getting to know your organisation Presentation to senior management Leadership Mastery Extreme Leadership

Learning Objectives Learning to leverage your strengths and improve on your areas of weaknesses Understanding your preferences and that of others Applying knowledge to maximise personal effectiveness and team interactions Learning to broaden behavioural options in order to produce effective and productive professional results Identifying effective presentation techniques Understanding the stages involved in team development in order to minimise resistance and prevent frustration Using the GRPI framework to ensure effective team functioning Learn about team dynamics and how best to work in teams Understanding groups though a process Learning how to effectively engage groups, gain consensus and learn basic group facilitation Understand the need for proactiveness vs. reactiveness Having a general overview of how businesses work Understanding the role of finance in business decisions Learning how to create a win-win situation for the your organisation and its customers Understanding the implications of globalisation on your organisation and the business environment Appreciating how the birth of the internet & online business have changed the business landscape A brief overview of your company’s sources of revenue and the products & services it offers Ensuring that the lessons learnt throughout the course are put into practice and showcased to managers Understand leadership in the relation to context and situation Understand and practice the extreme leadership process

20 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Influencing Skills Duration 1 day, extendable to 2 days

Objective(s) You have been put in charge of a project. But how do you get your co-workers to give you their full commitment when you have no authority over them. This course teaches you to: i.

Influence others with knowledge and competence rather than position or authority;

ii.

Use win-win approaches to persuade others to act; and

iii.

Deal effectively with challenging behaviours to overcome resistance.

Who should attend Managers, supervisors, non-managers who rely on their influence rather than authority to achieve their goals, and sales & marketing people who need to influence client buy-in.

Course description This programme is designed to impart you with specific skills, behaviours, and attitudes necessary to achieve the desired results without relying on authority. It includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience.

Course outline Module What is influence? The process Preparation Relating Digging deeper

Advocating Gaining commitment Action planning

Learning objective(s) Identifying the critical elements in influencing people Applying a structured process when trying to influence people Defining desired outcomes Learning to build relationships & rapport, adapting style according to your audience, establishing credibility Discovering the your co workers’ interests and needs Learning to listen & observe carefully to determine potential obstacles Understanding resistance and its sources Listening to different points of view Dealing with conflict Learning techniques that can be used to support assertive behaviour to help you achieve your goal Learning to use win-win approaches to obtain commitment Ensuring that lessons are applied

21 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Interviewing Skills Duration 1 day

Objectives You have hundreds of candidates to interview or need to make critical quality recruitment choices. How do you assess them accurately in that short amount of time that you have? This course enables interviewers to: i.

Identify pertinent information from voluminous or assortment of resumes;

ii.

Probe candidates successfully for critical information and spot inconsistencies;

iii.

Learn to read and actively listen to candidates; and

iv.

Record absolutely crucial information about candidates for further review;

v.

Leverage multiple or panel interviews and reviews to increase success yields.

Who should attend Those who need to successfully recruit and interview candidates in varying contexts e.g.in large numbers, critical recruiting picks and/or recruitment within a short span of time.

Course description This programme enables you to conduct interview effectively through behavioural interviewing. It includes pre-course work, simulations, role playing activities, and interactive workshops to give you hands-on experience.

Course outline Module Introduction Preparation

Probing

Staying in control

Evaluating Accountability structures

Lesson Understanding behavioural based interviewing Recognising costs of hiring the wrong candidate Preparing interviewing objectives, candidates and interviewers. Pre-selecting appropriate interview questions to probe candidates’ resumes. Managing the interview experience Ensuring successful probing and filtering of candidate’s pertinent, real and accurate capabilities and experiences. Succinct note-taking to ensure success of further panel or group reviews of candidates. Managing the candidate to ensure focus on specifics and objectives. Ensuring successful achievement of interviewing objectives including time objectives. Consistent evaluation of relevant candidates’ competencies. Ensuring that candidate’s attitude matches company culture and values. Incorporating ways to improve and sustain high- and consistent-levels of interviewing throughout organisation. Appraising and improving interviewing process and deliverables - objectives, interviewers, interviewing approaches and experience, review and evaluation of candidates including success metrics e.g. rate of success with hired candidates. 22

*Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Leading Across Boundaries Duration 2 days

Objective(s) The world has changed dramatically over the past decade. In these turbulent times, the competitive landscape too is undergoing massive change, as the financial crisis continues to unfold and companies re-evaluate their strategies. This programme gives participants: i.

An overview of the changing times;

ii.

A framework that can be used to ensure that the global mindset becomes an integrated part of the company, starting with its leaders and flowing to its employees;

iii.

An overview of new forms of collaboration that are taking place and how to assess the potential returns from such initiatives.

Who should attend Senior leaders who are interested in having a better grasp of the changes that have taken place in the global market environment.

Course description This course is designed to develop your global orientation and business acumen, as well as cultivate a deeper understanding of the use of financial metrics in measuring collaborative outcomes. It includes simulations, role playing activities, and interactive workshops to give you hands on experience, helping you become an effective strategist and change driver in your organisation.

Course outline Module

Learning Objectives

Being Global

Having an overview of Change and its importance in today’s circumstances Setting participants mindset ready to embrace change Formulation of a global mindset begins with observation of the world

Guest speaker – Insights from an entrepreneur/ leader

Learning from the experiences of how a successful leader managed changed through collaboration and globalization

Enhancing Business Acumen

Applying the knowledge and tools of observation and insights into the real world

23 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Taking Insights & Developing Peripheral vision & strategy

Providing practical example of why having a global mindset does not come automatically but requires investment of time and resources Learning about a company and its CEO faced with similar issues of driving strategic change by observing what is happening in the world and making strategic decisions

Observing the Changing Model of Competition vs. Collaboration

Understanding the meaning and importance of collaboration Appreciating the changing dynamics of the business models in the world

Collaboration via Technology

Ensuring participants understand the inter-connectivity and the leverage enabled by the usage of technology

Learning from your observations and insights

Using Kolb Learning cycle to understand how people learn best Practice model on how to translate insights and observations into learning and execution

How to Observe & Lead

24 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Mentoring & Coaching Duration 1 day, extendable to 2 days

Objective(s) You want to delegate but just can’t seem to find the right person? Successful delegation and empowerment relies on effective mentoring and coaching. This course equips you with: i.

A clear understanding of the different roles mentors and coaches play;

ii.

Understanding of the barrier to learning and how to overcome them;

iii.

Methods by which you can help your mentees & “coachees” develop and grow; and

iv.

Tools to increase the company’s competitive advantage by realising the full potential of your employees.

Who should attend Managers, supervisors, or team leaders who have difficulty realising the full potential of their diverse teams.

Course description This programme is designed to develop your mentoring and coaching skills so that you become a vehicle for developing your company’s resources to achieve their full potential. It includes simulations, role-playing activities, and interactive workshops.

Course outline Module What’s the difference? To mentor or to coach? What is perfect? Hide your imperfections Tools How the brain works Formalising To support or to challenge Goodbye power distance Shaping culture Motivation Action plan

Learning objective(s) Learning the differences between mentoring & coaching Learning when & who you should mentor vs coach Identifying the essential attributes of good mentors & coaches Ensuring that mentees and “coachees” do not pick up your bad habits and only learn what you want them to learn Methods to develop mentoring and coaching skills Having basic understanding of how people learn Learning to change existing structure to strengthen mentoring and coaching in the work place Striking the balance between being supportive of mentees and “coachees” yet, challenging them to greater heights How to overcome communication barriers arising from power distance between mentor and mentee How to get buy-in from mentees and “coachees” Keeping mentees enthusiastic Ensuring that lessons are applied to specific working environments

25 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Presentation Skills Duration 1 day or 2 days, depending on practice applications

Objective(s) Giving presentations is regarded one of the most stress inducing activities we engage in. Yet, presentations are an inevitable part of corporate life. This course teaches you to: i.

Connect with your audience no matter who they are;

ii.

Enhance the delivery style of your presentation; and

iii.

How best to structure your presentation to fit your content & purpose.

Who should attend Those who have to: (i) Impart knowledge, (ii) Seek employee engagement; (iii) Influence senior management; (iv) Sell an idea; and (v) Impress clients.

Course description This course is designed to improve your planning and delivery skills when presenting to both small & large audiences. It includes simulations, role-playing activities, and interactive workshops. It also gives you the opportunity to gain practical experience in giving great presentations.

Course outline Module Understanding audience differences 7 subconscious desires Categorise your audience 6 assumptions 7 secrets of all effective presenters Delivery Physiological congruence & gestures Build credibility Programme design

Presentation structure Tools Practice 12 commandments

Learning Objectives Adapting communication styles according to your audience Identify inherent human needs that lead to specific behaviours Getting all members of your audience to buy into your presentation Learning to connect with your audience Taking a body of information & structuring it in a comprehensive manner

Consciousness of non-verbal messages communicated How to convince your audience that you know what you’re talking about Know what you’re trying to achieve - knowledge, attitude, skills Adapt presentation according to audience Brainstorming & filter out unsuitable ideas Identify the best flow to fit your presentation How to use tools to improve your presentation Having real life experience of presenting to prepare you for the real thing Rules of thumb for all great presentations

26 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Problem Solving Duration 2 days

Objective(s) Do you ever feel like you’re always running about putting out fires but the problem never really gets solved? This course teaches you: i.

To recognise the difference between symptoms and the root of problems;

ii.

How to look at issues objectively; and

iii.

How to organise your thoughts in a structured manner;

Who should attend Junior and senior management who want to effectively tackle the root of their problems.

Course description This course is designed to provide you with a framework to organise your seemingly random thoughts. It includes simulations, role-playing activities, case studies, and interactive workshops. You will also have the opportunity to gain practical experience and receive constructive feedback.

Course outline Module What lies beneath? Baby steps Complexity & your brain Logical structuring

SCQA Case study Presenting your case

Inductive vs Deductive 6 thinking hats Questioning tools

Learning Objectives Identifying the underlying issue and knowing what outcomes are desired Learning the different stages in systematic problems solving to achieve desired outcomes Categorising random thoughts into a comprehensive framework Breaking complex problems into manageable chunks Tying in relationships between different components of the argument Uncovering implicit assumptions Learning to dissect a case study into 4 stages according to the SCQA process Rearranging the S C Q A progression to solicit the highest amount of attention Getting to the crux of the matter – communicating messages succinctly Learning the different ways in which conclusions are formed Learning the different angles that one issue can have Asking the right questions to get to the heart of the matter

27 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Project Management Duration 2 days

Objective(s) Ever been given a project so complex that you don’t know where to start? This course teaches you to: i.

Ensure successful and timely delivery of projects no matter how complex;

ii.

Recognise the necessary elements in obtaining engagement from team members; and

iii.

Ensure the sustainability of projects implemented.

Who should attend Project managers, managers, senior executives, and junior executives with the potential to be project managers.

Course description This course is designed to ensure that you are not overwhelmed by major projects. It provides you with a framework to dissect all projects and tackle the various stages piecemeal. It includes simulations, case studies, and interactive workshops. It also gives you the opportunity to have practical experience in project management.

Course outline Module Your role Definition

Who & how?

Strategies of execution

Monitoring

Learning Objectives Understanding the role of a project manager Ensuring that every team member has the same vision and end result in mind Identifying issue at hand Having a clear idea of the tasks that need to be completed to achieve success Getting commitment from team members Having a clear idea of how the project would come together as a team Using Gantt charts to ensure detailed planning and monitor deliverables of team members Having a clear priority of tasks that need to be executed Using traffic light & toll gate principles to identify successful areas and high risk areas that need urgent attention Managing communication between team members Ensuring that delegated responsibilities are being fulfilled Learning to ensure that project implemented is sustainable

28 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Reflective Leadership Duration 1 day, ideally conducted away from corporate settings

Objective(s) Amidst the ever increasing responsibilities and urgency in meeting deadlines, it is easy to lose track of the bigger picture. The obsession with speed can come at the cost of consistency in direction, both at the personal, as well as the corporate level. Many leaders no longer have time to stop and think. Yet, “thinking” is the one key ingredient that is sorely lacking in many leaders today. This programme teaches you how to: i.

Remain mindful when responding to the changing demands in the workplace;

ii.

Ensure that all decisions, both major and minor, are purpose-driven and vision-led; and

iii.

Continuously play a proactive role in your own personal development.

Who should attend Leaders who identify with the problem of losing sight of the end goal due to the inevitable need to cope with the multitude of daily issues.

Course description The importance of thinking should be underestimated. This programme places much emphasis on reflection and contemplation. It forces you to revisit your past, your values, and your beliefs before shifting the focus to long-term goals and visions that you may have somewhat lost along the way.

Course outline Module Self & past Life patterns

Personal vision & director Organisational vision & director Leadership style & role

Learning Objectives Appreciating how the past inevitably shapes your character, personality, attitude towards work and other people, and your motivations Identifying areas in your life that need to be changed including your physical wellbeing, emotional health, organisation of time and personal resources, intellectual development, and they way you handle important relationships Understanding the importance of getting your own life in order before trying to “fix” other issues Identifying your goals and mission Clarifying values that are truly important to you in the long run Understanding corporate vision and correcting any misconceptions of the corporate vision Identifying your role in the organisational big picture Understanding your current leadership style and the challenges currently faced as a leader Identifying your development areas and coming up with a plan to ensure that those areas are addressed

29 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Role Modelling A Talent Management Culture Duration 2 days

Objective(s) In today’s ever increasingly competitive environment, you need the best talent to help your organisation win. Having a comprehensive talent strategy allows you to attract, develop, and retain the best talent. All leading organisations recognise the importance of having the best talent and leveraging that talent pool to achieve common organisational goals. Organisations with world class talent perform at world-class levels. The desired outcomes of this course include ensuring that you: i.

Appreciate the importance of taking talent management seriously;

ii.

Understand the numerous components involved in executing talent management seamlessly and holistically; and

iii.

Undertake action plans to ensure that your organisation moves towards a talent development culture.

Who should attend Managers who play a crucial role in ensuring that the development needs of their talent are properly fulfilled.

Course description This course stresses the importance of playing an active role in talent development. It teaches you to apply appropriate development options to develop your talent pool and develop action plans to enhance the commitment to your role of becoming a talent development-oriented leader. It includes simulations, role playing activities, and interactive workshops to give you hands on experience, helping you become an effective change driver in your organisation.

Course outline Module

Learning Objectives

Why talent management?

Appreciating the importance of talent development using illustrations of leading global organisations

Challenges in talent management

Introducing major hindrances to effective talent development

4 central elements in

Understanding the essential elements in ensuring a complete and

Learning basic steps to overcome obstacles to holistic talent development

30 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

talent management

effective talent management ecosystem

What is talent?

Learning the essential criteria that enable managers to: i. ii.

Spotting potential

Identify suitable candidates for critical positions; Give employees targeted learning and development experiences; and iii. Adopt more effective Rewards Treatment. Ensuring that you are able to be sharp in spotting potential (possibly hidden) in your employees

Role models

Learning to model after great leaders who dedicate their lives to talent management and development

Your role

Identifying development opportunities or projects for your talent to grow, ensuring your talent attends learning programmes (functional, leadership and management) and talent development activities

Creating a talent factory

Using the experiences of P&G and HSBC to understand some necessary pre-requisites in building a talent factory

4 steps to driving talent management success

Ensuring that talent management encompasses: i. ii. iii. iv.

Talent programmes; Systems and structures; Leadership commitment; and Culture

31 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Sales Force Effectiveness Duration 2 days

Objective(s) The effectiveness of your sales force can have major implications on your bottom line & top line. How do you ensure that they are doing it right? This course teaches your sales people how to: i.

Effectively initiate and sustain customer relationships that win sales;

ii.

Analyse marketing dynamics in sales territories;

iii.

Tailor the marketing mix according to individual groups of clients; and

iv.

Optimise the resources allocated them.

Who should attend Sales people, those who need to manage sales people, and those who want a better understanding of how to sell effectively.

Course description This programme tackles the sales process holistically from deciding when to approach which customers to approaching the customers and effectively managing relationships after contact has been made. Participants will learn how to utilise frameworks to increase sales force effectiveness. The programme includes pre-course work, simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline Module Know your product

Understanding market dynamics

Customer selection

Planning tools Staying in control Alignment with customers Managing relationships

Lesson(s) Grasping the importance of having in-depth knowledge of your products How to ensure that you have the necessary knowledge and resources to sell your product Appreciating the pitfalls of one-size-fits-all marketing strategies Learning how to gain insight into customer needs Understanding the importance of knowing your competitors and learning to capitalise on your competitive advantages Targeting the right customers Optimising customer targeting by aligning it with your organisation’s market positioning Preparing before a sales call to ensure effectiveness Following a process of effective actions during sales call Aligning your company’s core competencies with customer needs Learning to recommend the right products to customers Ensuring that appropriate steps are taken manage after sales visits Managing customer expectations Conflict resolution skills to handle “difficult” customers

32 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Self Awareness - MBTI1 Duration 1 day

Objective(s) Differences are often a source of misunderstanding. Ever have trouble understanding why people behave the way they do? Ever wonder what it is you’d do best? This course teaches you how to use MBTI to: i.

Harness your strengths and use them to your advantage;

ii.

Promote teamwork;

iii.

Adapt your communication & leadership styles according to who you’re dealing with.

Who should attend Anyone wanting to discover what it is they are best at doing, managers who want to get the best out of their employees, and project managers who rely heavily on teamwork to achieve success.

Course description This course begins with a self-administered questionnaire that allows you to identify your unique gifts, natural strengths, and potential areas for growth. It includes simulations, role-playing activities, and interactive workshops that help reinforce your profile and teach you how best to adapt to differences.

Course outline Module Who am I?

Who are you?

Who are we?

1

Learning Objective(s) Identifying your own preferences Identifying your natural strengths Maximising personal effectiveness Knowing individual susceptibilities and common coping strategies Understanding the strengths and weaknesses of each preference Reducing conflict by adapting your communication style when dealing with people of different profiles Understanding how a team with different preferences can gel Allocating tasks to maximise the learning curve Learning to use diversity to help your team/company win

Myres-Briggs Type Indicator 33

*Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Six Sigma Awareness Course Duration 1 day

Objective(s) People and organisations that become complacent and settle for mediocrity are eventually overtaken by their more aggressive competitors. This course teaches you how to use Six Sigma to: i.

Restructure business processes;

ii.

Align operations to customer needs; and

iii.

Improve profit margin.

Who should attend Senior managers, managers, and supervisors who are passionate about changing the company for the better and executives who feel compelled to contribute positively to organisational reforms.

Course description Once upon a time, your company was a lean mean fighting machine. But over time, it has gotten fat, inefficient, and ineffective. Worse, you’ve stopped noticing it progressively getting even fatter. This course is designed to help you spot inefficiencies. It provides you with a comprehensive framework to improve business processes and eliminate wastage. You will learn the application of templates, improvement tools and methods. The programme includes simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline Module Basics Beginnings

DMAIC Implementation

Six Sigma in action

Learning Objective(s) Understanding the significance of Six Sigma Learning how leading global organisations improved processes with Six Sigma Learning the importance of being customer and quality focussed Learning from others’ mistakes Six Sigma vs other quality programmes Using a 5-step process to dissect issues Critical success factors involved in successful implementation Learning how to integrate Six Sigma theories in your organisation’s performance Prioritising projects to select and execute Understanding how Six Sigma applies in manufacturing, transactional, and services

34 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Strategic Marketing Duration 2 days

Objective(s) In today’s ever so challenging business environment, it is crucial that your company moves in tandem with market needs & demands. This course teaches you how to: i.

Identify opportunities for delivering superior value to customers;

ii.

Position your organisation’s brands & offerings in the marketplace to ensure that there is a match between your company’s capabilities & market opportunities;

iii.

Appreciate the potential benefits arising from collaborating with your suppliers, competitors, or even other firms; and

iv.

Formulate comprehensive marketing plans and implement them.

Who should attend Marketing managers and decision makers who are responsible for charting the direction of your organisation.

Course description This programme enables you to understand how successful companies’ strategies are guided by indepth understanding of markets and competition. You will be given case studies to analyse prior to the commencement of this course. It also includes simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline Module Introduction

Discussing case studies

Developing a marketing plan

Evaluating effectiveness

Lesson(s) Understanding the premise of strategic marketing management Appreciating the importance of understanding market vision, structure, and analysis Applying principles of market targeting & strategic positioning Identifying the key success factors behind successful marketing strategies and learning from others’ mistakes Ensuring that lessons learnt from case studies are applied when you formulate your company’s own marketing plan Learning to conduct research to identify and analyse market opportunities Using SWOT analysis to identify your company’s competitive advantage Developing marketing strategies to achieve organisational goals, build competitive advantage, and strengthen the weaker aspects of you company Ensuring that pricing strategies incorporate principles such as cost structure, perceived value, competitive pressures, and corporate objectives Learning how to evaluate the results from marketing activities through indicators such as sales volume, market share, profit, and ROI Ensuring that the evaluation criteria used takes into account your company’s goals 35

*Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Stress Management Workshop Duration 1 day

Objective(s) Stress can have harmful long-term effects on your mental and physical health. Yet, it is an unavoidable part of life. This course teaches you to: i.

Recognise stress as a positive and essential part of life;

ii.

Identify the symptoms of stress overload; and

iii.

Develop stress reduction techniques to cope with demanding schedules and roles.

Who should attend Anyone who feels that work stress is getting the better of them.

Course description This course helps you to deal with work stress. It starts off with introducing the concept/theories relating to stress. Simulations, role-playing activities, and interactive workshops are included to give you practical experience in handling stress.

Course outline Module Introduction to stress Self discovery Find your stressors Tools Prioritising Change your surrounding Mind over matter What balance? Road to success

Learning Objective(s) Understanding and recognising that stress is normal & necessary Distinguishing between natural & unnatural stress Knowing your personality trait and its tendency to different stress levels and how it contributes to your reaction Identify what/who stresses you out and how to manage them Equipping you with a range of tools to use in various situations to reduce stress levels Knowing and planning the best order in which to fulfil responsibilities Using physical tools to make your working environment less stress inducing Giving you practical experience in harnessing mental tools to reduce stress Striking the right level of work-life balance Action plan to having better self esteem and a more positive attitude through better stress management

36 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

The Psychology of People Management Duration 2 days

Objective(s) Major organisations now realise that the key to sustainable growth and success is a strong culture of people management. Thriving organisations are filled with enlightened and empowered leaders and employees. This course teaches you: i.

The application of key principles from managerial psychology;

ii.

How to ensure that the core needs of people in the workplace are met; and

iii.

How to empower your employees and leverage their strengths.

Who should attend Managers who feel that a better understanding of their employees and of workplace psychology is vital in improving team performance.

Course description This programme provides you with basic concepts and theories of workplace psychology. It includes activities, simulations, role playing, and interactive workshops to give you hands on experience.

Course outline Module Core needs Key models Emotions

Teams

Management

Managing conflict

Ensuring continuity

Lesson(s) Understanding the core needs of people in the workplace including physical needs, intellectual needs, emotional needs, and social needs Grasping key models of people management including the reward and punishment model, empowerment model, and motivational model Appreciating how unregulated emotions can be counterproductive and even destructive in management Identifying and understanding stress and anger Learning effective ways of managing negative emotions Understanding factors involved in strengthening team bonds Learning frameworks and tools that help teams work together and support each other through periods of organisational change and uncertainty Learning tools to facilitate better communication between managers and employees Appreciating individual differences and adapting reward system according to individual staff Using different ways to inspire and motivate different staff Learning to identify and develop talent & potential in your teams Getting to the root of conflicts Harnessing the different tools in conflict resolution to diffuse workplace conflict Ensuring that lesson learnt are implemented to improve work environment

37 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.

Time Management Duration 1 day, extendable to 2 days

Objective(s) Too much to do, too little time? This course helps you to do more with less time. It teaches you how to: i.

Appreciate the value of time;

ii.

Incorporate proven techniques into your daily responsibilities;

iii.

Eliminate time wasters; and

iv.

Overcome the desire for procrastination.

Who should attend Anyone who wants to improve their productivity and have better control over their time commitments.

Course description Success is often dependent on how time is spent. This course provides you with frameworks and proven tools to facilitate better time management skills. It includes simulations, role-playing activities, and interactive workshops to give you the necessary practical experience.

Course outline Module 26 hours My style

Tools SMARTER strategy Time management models Goodbye procrastinator

Evaluation No man is an island Eliminate time wasters Delegation Saying “No” Changed for good

Learning Objective(s) Identifying what you would do if you have more time Evaluating your existing strengths in time management Identifying points of improvement Recognising the effect of your time management style on others Using various tools to learn how to prioritise Knowing what your underlying goal is Learning how to use incorporate a structured approach into real life Identify the root causes of inaction Escaping the deadline-driven trap Adopting a more positive attitude towards tasks Assessing the pros and cons of using different tools in different contexts Learning to work with others Learning to constructively & systematically diffuse distractions Make the best use of resources at hand Learning to push back when faced with frivolous requests Ensuring lessons learnt are applied daily

38 *Note: Course outlines can be customised according to customer requirements and changes in industry trends.