Outsourcing.docx

AMITY BUSINESS SCHOOL

MANAGING BUSINESS PROCESS OUTSOURCING ASSIGNMENT

Vender Selection For Outsourcing A Business Process

Submitted to:

Submitted By:

Dr R. Sujatha

Deeksha Gupta A18 A0102317007

ASSIGNMENT

VENDOR SELECTION FOR OUTSOURCING A BUSINESS PROCESS

Assumptions The business we are considering here is Google Company Gurgaon, where the activities associated are: Primary- IT Operations, Associate Account Strategist, Software Developer, Product Design, Project Management, Marketing & Sales, Transport Facilities, Warehousing, Revenue Services Support- Human Resource Management, Business Process Support, Finance  Activity Being Outsourced: Payroll (Human Resource Management)  Nature of activity: the activity includes salary, benefits administration, time & attendance  Size of organization: A 80000 sq feet area.  The Eight Step Vender Selection Process 1) Appointment of Vendor Selection Team The vendor selection team would include:  Senior Management  HR Head  Finance Head  Legal Staff with Contract Expertise  End Users (Employees) 2) Establishing the qualifications for selecting the vender  The vendor must have at least 10 years of experience as a core payroll service provider and must be up to date with legislative changes.

 Vendor organization must be well established and must be stable in terms of finance, organizational structure, organizational policies etc.  Vendor must offer latest technology like employee self-service as E-pay slip, E-leave, mobile focused apps and platforms.  The vendor must prioritize employee expertise and should provide with-in country support.  Must be anytime accessible to employees  The vendor must provide for customizations and up-gradation of platforms and application according to different themes.  Should have industry specific experience.  Vendor must have high trust, commitment, ethics and governance record.  Quality of product or service should not be compromised.  Vendor must have a level of data security and accreditation  Consistency in performance and deliverables would be appreciated.  Vendor must have punctuality of timely delivery of the product/ service.  Vendor must be flexible in working style. 3) Developing a "Long List" of Service Providers Potential venders list:  Vaco Binary Semantics  HCL  Accenture  Global Logic  Annalect  Blue Vector

 Gartner  Essence  91springboard

4) Request for information After preparing the long list of the potential vendors and write a request for information to know more about the potential vendors from them. The information that the organization would like to seek from the vendors would be:  Capability interview  Rate at which they are transacting with others.  Their customers.  Organizational culture to check the cultural fit.  Time zone followed by the vendor.  Recent projects.  Data security methods used by the vendor.  Technology used by vendor for mobile application, platforms, or website development.  Internal or external conflicts faced by vendor.  Financial stability of the vendor.  Market share value of the vendor. On the basis of Request for Information we evaluate the responses of the vendors to select a "Short" list of vendors.    

Accenture Vaco Binary Semantics HCl Global Logic

5) Request for proposal Once the business requirements are defined, and we have a short list of vendors that we want to evaluate. We write a request for proposal and send it to the short listed vendors for the process being outsourced, that is vendors

involved in website and mobile application development. The request for proposal would include the following:  Submission details  Introduction about the company’s compensation structure and executive summary.  Overview of the vendor business and background about our business.  We would mention the detailed specifications about the services/ product we expect from our vendor for the process being outsourced, such as quality, delivery time, duration, features of website and mobile application, customers etc.  The terms and conditions for contract to happen and during and after sales service of the activity.  The selection criterion would be clearly mentioned in the RFP to avoid any confusion regarding the selection of the vendor. 6) Evaluation of proposal Once the vendors send their proposals, we would evaluate the proposal by:  Telephonic interview  We would talk about their testimonies  We would enquire about the certifications and skill inventory of the vendor by the help of CVs of their team sent by the vendors.  We would record and evaluate the requirements of the payroll service and the requirements of the vendor.  We would evaluate the performance of vendor by the help of its projects with other clients. 7) Selection of a "Short List" After the evaluation of proposals sent by the vendors, we shortlisted the following vendors and would invite them for presentation. In this presentation, contingency plans, financial plans would be highlighted. 8) Face to Face Contract Discussion This is the pre contract discussion. In this we discussed about service level agreement and scope of the work agreement.