Organisational Communication

Organisational Communication The Why? and How? Of it!!

What is an organisation? • Only the firm, bank, hospital or school? • Organised society? • Family? • A structured group • It has advantages • The only thread is communication

Organisational structure • • • •

Hierarchial pyramid Communication relationships Flattened structure, Teams Centralised networks – Chain – Inverted Y – Leader centred wheel

Organisational structure • Decentalised networks – A circle – Open com

• Informal networks – Gossip chain – grapewine

Communication as a Necessity

TELL THEM I AM HERE!! • In the beginning • At home • In the society sender

Receiver /s

medium

message

Kinds of Communication • Verbal communication – – – –

Oral Communication Phone Public speaking Meetings

• Non Verbal Communication – The persona – Body language – Facial feelings and Eye Contact

In an Organisation •Upward • • • • •

We have common Goals Plan, Execute, Evaluate Deal with people Team and Network Attitudes

•lateral

•Downward

Hierarchy • Upward – Reports,Data,Suggestions – Information for decision making

• Downward – Requests, requirements – Directives, comments

• Lateral – Contribution, explanation, cooperation

Upward Communication • Communication with the higher ups – Solutions please!!

•Time is important •Appointment &Agenda •Be Precise •Give Accurate Information •Clarify your point of view •Don’t Assume •Filtering problem, distortion

Downward Communication • Top – Down Activity • Policies and decisions, • Targets and feed back! • Don’t be Rude • Listen to people • Seek clarification • Value the input • Be empathetic • Convince or activate • Last word yours!

Crosswise Communication • You with colleagues • Develop Relations • Give Feedback • Share Information • Avoid Arguments • No loose talk • Rumors will spread • Neither less nor more

Argument Vs Discussion • • • • •

• Heat • Closed mind • Ignorance Express Temper• Who is Right? •

•Question •Confrontation?

Light Open mind Knowledge Logic What is Right?

Don’t do that work, by which you are displeased if others do!

What is Empathy? • Sympathy – Understanding and accepting

• Apathy – No understanding and no acceptance

• Empathy – Understanding and acceptance as per your judgment