Notes From Corp Learning Trends Sessions On Share Point

Jayʼs notes on the March 10 session 80 people conversation 7 minute presentations This is a team effort: volunteers are running Eluminate, getting speakers together, recording, etc.

Awesome experience present in todayʼs conference. Tony is convener, but defers to knowledge of the group.

Conference practices: Walk-through features at the beginning. Timer used to limit participants to 7 minutes. Michael Palko, Solution Education Manager, Healthcare at Thomson Reuters. SharePoint supports Training Space. Training Space a place for collaboration and learning. Started to house podcasts; caught on. Michael sees his role as traffic cop. Uses Sharepoint for collaboration among sales force. Class on wins and losses. Candid, lively sessions. Sharepoint used to continue the discussions. 70 members. 50% visited at least once last month. RSS, IM chats, rotating videos, screenshot library. All searchable. Parking lot for internal and external training sessions. Pod center: product releases for download or on-demand learning. Allison Andersen, Intel. Using SharePoint for Instructor Support. Was used for repositories. Intel runs on volunteer instructors, virtually and in classroom. Didnʼt have a place for instructors to connect with one another. Survey found career development was a big desire among employees across the globe. Wanted to pair up instructors. Blogging used for dialog, SharePoint mainly a repository. Tom Smith, Abu Dhabi Womenʼs College. 2300 students. Late 2006, SharePoint arrived on his desk. Tom is administrator and trainer of teachers. 250 staff. 500 SharePoint sites. Huge range of experience and talent. Digital natives take to SharePoint like ducks to water. (“Oh, itʼs just like Facebook.”) Digital immigrants face a steep climb. Lack of comfort sharing things with others.

Bottom-up approach works better than top-down for implementation. Discussing whether SharePoint training should be mandatory. Michael Glazer, Burson Marsteller. Global PR company. Visionary Client Leadership, a competency model as well as a training program. People asks to share their learning experiences on the virtual campus. Also, training directory (on a wiki). Beautiful pages, as one would from a PR firm.

Anne Adrian, Auburn Extension. County offices, wide geographic spread. Scant resources. Wanted educators to help one another. Many >45 years old. Didnʼt see role as engagement on the web. https://sites.aces.edu/Pages/Default.aspx Dive right in. Public-facing site. Wanted people to blog. Each of 14 teams blogs. A recurring theme: things taking off on their own. Beginnings of a pattern language for SharePoint usage:

Tony: How are you using SharePoint? Steve Tuffill: Good resource here too, Tony! http://jopx.blogspot.com/2009/03/mysharepoint-developer-toolkit.html jana: This would be great. A big help to take to the powers to show what could be done Steve Tuffill: At one point the participants topped 90! Cindy Holmes: ceo news site, knowledge management site, training delivery portal, project sites Dave Campos: project management Rocklan Beavers: team site, wikki, webinars Wanda Simpson: project sites jana: collaboration sites for teams Rick Savelli: Informal Learning Don Bolen 3: doc repositiory Catherine W.: Repository/Dumping Ground Elizabeth Wasson: job specific portals (all the resources needed to do a job)

Rick Savelli: team site mgreth: Collaboration Plattform für projects Ben Duffy: Enterprise Project Management Cindy Holmes: live training delivery (agenda with links) Jenny Li: Insurance firm - Posting guidelines, forms, sharing vendor recommendations, news Wanda Simpson: non-profit healthcare Laurie Williams: informal learning and team information sharing Linnea Dolan 1: display content Joe: primarily for calendar functionality to sync with outlook Patricia: network learning Martin Deutsch: department by department silo'ing at a non prof. Mike Simmons: Document management, forms for university processes Catherine W.: Staffing Matt: file share, knowledge base, blogging, IT providers discussions/how-to's (Higher ed) Rocklan Beavers: repository for project documents Steve Tuffill: I am not using SP right now, but i was using it in my day-to-day job 6 months ago... Dj: Trucking Company Intranet - hoping to implement cbt training Anne Adrian: events wikis collaboration blogs lisa contini: sales: pod cast sit Elizabeth Wasson: Trainign site - resources before and after training - including pre and post-work Russ: Project Management, QA

T DeVries: Content management, Project coordination, Training portal NancyW 1: in a global NGO setting intranet (quite unsuccessfully) SharePoint Guide: http://oreilly.com/catalog/9780596529581/index.html

Andrew Smith, TeleAtlas. Supporting informal learning communities. Firm produces digital maps. Problem-solving, discussion groups. Outlook and IM integration. RSS feeds.

HP Celia Bohle, Kevin Kussman, Dominika Merzenich. Drive to bring marketing group into 2.0 era. People hesitant to jump in without a safe environment

Customized site to avoid the traditional messiness of SharePoint. First session had 300 partiicipants. Now up to 1500 participants. Growing virally. Still short of the 6000 people in marketing but quite successful for something voluntary. Few dropouts. Brian Dusablon, Administaff. New hire orientation.

Brian was a new hire shortly before putting this together, so he stuffed everything heʼd wanted to know into the site.

Purush Vankireddy, Microsoft Learning. Outward-facing learning. Will discuss platform targeted for release July 2009.

Have 4500+ program providers, 100,000+ learners. For product eLearning, 2,000,000+ learners/month. Discussion: Me: I'd like to hear a discussion of using SharePoint for web 2.0 capabilities versus doing the same thing with open source software. Jim - SDSU: @jay I second that jip: @Jay: good idea. Joel Arcus: gr8 idea Jerry Schwartz: @jay-totally agree!

-------------------Hereʼs the entire chat from the two-hour session: Joined on March 10, 2009 at 7:59 AM Cindy Holmes: yes Andrew Smith: i can hear you Steve Tuffill: We can hear you clearly Allison Steve Tuffill: Hi Purush Mark Deans: yes Tom Smith: I can hear you Alison Steve Tuffill: We can hear you clearly Greg: I'm all set...although I'm not in a position to speak...I'll be listening only today Steve Tuffill: Good morning Michael sounds good! )

Steve Tuffill: Morning Michael! ) Me: Good morning, all. Still dark here in Fairbanks. Steve Tuffill: I posted the link on Twitter! Allison: good morning Jay! Mark Sylvester: Good morning everyone - staty warm Jay Me: Hi, Tony Mark Sylvester: Scott - thanks again for your help two weeks ago! Scott Skibell: no problem Moderator (Tony Karrer): hi Sandy Masters: Chandler, AZ Sunny and very nice Mark Sylvester: Santa Barbara reporting in with clear skies and a nice 50 degrees Joe: Joe in Minnesota, waitiing on SNOW. Don Bolen 3: Don Bolen Atlanta, warm and sunny Phil Power: Phil Power: Hi from DC Kevin Kussman: Kevin Kussman, Vancouver wa, cool rainy Purush Vankireddy: Purush Vankireddy, Seattle WA, light rain Steve Tuffill: Another beautiful sunshiny day here in beautiful SoCal sonnie sussillo: sonnie sussillo in the Land of Enchantment (NM, USA) sunny Elizabeth Wasson: Liz Wasson, Wichita, KS cool and rainy Mark Deans: Cloudy and cold here in Columbus, OH Michael Palko: Michael Palko - Raleigh / Durham NC Sunny 60 Dj: Chicago - Rainy Tom Smith: Hi! Tom Smith, Abu Dhabi UAE, 7:05 pm 75 degrees!

jip: jean In het Panhuis ING (Netherlands) rainy Purush Vankireddy: >5000 Greg: Boston: 11am 40 degrees Andrew Smith: Andrew Smith - New Hampshire, cloudy w/ wet snow on the ground Stori Lynn Hybbeneth: Denver Colorado: light spring snow NancyW 1: not seeing the globe Ben Duffy: Portland Maine, 11:08 Sunny (too much snow on the ground though) erik jagger: Anybody else in sunny Orlando for the eLearning Guild gathering? Jim - SDSU: San Diego: sunny, cool-ish (mid 50s) Mikaron: Snowy in Seattle and blue skies Celia Bohle 2: travel restrictions Moderator (Tony Karrer): Nancy - we just passed the globe Susan: Susan Lake Oswego, Oregon rainy, cloudy Brad 1: DFW - 68 & Cloudy Me: Fairbanks is dark as pitch, but it's a warm 0 degreees. Celia Bohle 2: Germany: rainy & grey! Me: E. None of the above Dave Campos: Antarctica: upper 70's Celia Bohle 2: @Jay, hahaha... Mark Sylvester: E but my clients are A Ray Deis: Regina Saskatchewan Canada, minus 43 Jerry Schwartz: Tony- will the recorded session be available on the Ning site at the conclusion? Rocklan Beavers: hi

Moderator (Tony Karrer): jerry - yes it will Brian Dusablon: B, C, D & E Steve Tuffill: For 1 use A for 2 use B for 3 use C for 4 use D for 5 use E Allison: I manage people who are Admins and Designers Ben Duffy: how about eLearning Manager... Moderator (Tony Karrer): Many people probably have several NancyW 1: There are no options for trouble maker Steve Tuffill: There were more options originally... LOL Joel Arcus: we are a learning solutions company - we are interested in the synergies between learning management systems and sharepoint erik jagger: i'm a developer, but not with SP Moderator (Tony Karrer): great Steve Tuffill: Cindi cannot get into Elluminate... something about a firewall. Allison is going to present in her place... She sends her apologies... Steve Tuffill: Michael - you are truly welcome! Celia Bohle (HP): i can only second that. thanks, steve! NancyW 1: Yay, RDU! Michael Glazer: go Heels! NancyW 1: Go Duke! (evil wink) Mark Sylvester: tony, do you have a #TAG for this talk on twitter? Moderator (Tony Karrer): Mark - I don't - how about #learntrends Mark Sylvester: thx Joe: Michael, as a Thomson Reuters colleague, I am looking at the training space right now. Nice job!

Mark Sylvester: Question for MP when appropriate - who drove budget and decision on this (fantastic) implmentation and how widespread is this in the org? lisa contini: Hi Dominika! Jim - SDSU: Searchable ... how's the metadata/tagging capabilities? Moderator (Tony Karrer): Mark and Jim - I'll try to get to those mgreth: Podcenter - have you already tried the Podcasting Kit for SharePoint ? Antoinette: ques for MP: what embedded player are you using for the podcasts? Me: I read that. Mark Sylvester: LOL Allison: Celia Bohle (HP): hahaha... Celia Bohle (HP): that was good Purush Vankireddy: MP, are you using Sharepoint podcasting server for pods Celia Bohle (HP): hey, is there a tool i can use to highlight content on the slide? the pointer is related to the whiteboard, is it? Brian Dusablon: Thanks Michael - good stuff! Steve Tuffill: Thanks Michael - great job! Andrew Smith: thanks Michael - great view into your SP! Ben Duffy: Question for Michael: What legal department hurdles did you have? Celia Bohle (HP): thanks, got a complex slide, that would help Linnea Dolan 1: Thank you for sharing the pictures of your site that was most helpful Mark Sylvester: Maybe the speakers can also jump on Tweetchat to answer questions? #learntrends Kevin Kussman: How do we access the pionter? Moderator (Tony Karrer): Mark - let's keep chat here and not on twitter as well

Mark Sylvester: roger that. Celia Bohle (HP): @Kim - please enable the pointer for kevin kussman, dominika merzenich and myself. thx. Moderator (kim caise): sure thing @celia Steve N. 2: curious to know if any of the presenters will be talking about their use of "my sites" in sharepoint at all Moderator (Tony Karrer): Never knew that Intel used all volunteer instructors Moderator (Tony Karrer): Impressive Celia Bohle (HP): yes. really. Moderator (Tony Karrer): Steve - I believe a few are using it - not sure if they will specifically mention MySite Moderator (Tony Karrer): The session will be recorded and available after jana: what version of SP are people using? Is there much of a difference between 2007 & earlier versions? Moderator (Tony Karrer): Jana - good question - let me poll on that later - please remind me jana: Okay, thanks Tony jip: We're used the old version SP 2005 until know which needs a lot of customisation to make it a relevant environment for end-users Steve N. 2: MOSS 2007 here...there are some nice places where office 2k7 integrates well with sharepoint 2007 Brian Dusablon: Jana, yes, quite a big difference. Mark Sylvester: Did she just say that there is no formal document repository other than this at Intel? Steve Tuffill: I think so Mark Sylvester: Can she talk about the 'dicsussions'

Jim - SDSU: Is anyone going to talk about why Sharepoint was chosen over alternatives for their organization's use? Steve Tuffill: Can you confirm Allison that there is no other formal repository other than this at Intel? Mark Sylvester: Of the 80K employees, how many are using this, just Trainers? Moderator (Tony Karrer): who had their hand up? Michael Palko: Jim @SDSU- SharePoint gave us an easy way to house and download media files Jim - SDSU: thanks, Michael - what were your other possibilities if I may ask? Mark Sylvester: Does SP allow for creaton of a 'portal like' feel that would integrate those blogging/discussion tools? T DeVries: did, but your question was what I was going to ask, so we are good. Thank you Steve N. 2: is anyone here using the MySites functionality in Sharepoint 2007? jip: Now we will shift to 2007 which has more options to tailor. But out of the box it is not really intuitive. Microsoft has (free) a product (a shell) around SP which is more userfriendly and looks like a youtube environment where you can unpload all kinds of data (courses, documents, video) etc. I'm not quite sure about the name (something with sharepoint academy) Moderator (Tony Karrer): Linnea - I'll hand over to you for a quick question Moderator (Tony Karrer): sound Andrew Smith: yep Moderator (Tony Karrer): good Brian Dusablon: yes Mark Sylvester: y Moderator (kim caise): yes we can Steve Tuffill: Yes Linnea Joel Arcus: yes

Catherine W.: We hear you!! Moderator (Tony Karrer): Ohter tools? jip: We are currently looking at the Mysite features to look if we can use it as an expert finder + personal blog environment Linnea Dolan 1: How did you begin the discussion and raise awarness that there was a discussion or blog? Allison: will do - can try to have a visual next time around Linnea Dolan 1: I appologize I dont think my mic is working properly Matt: @Mark Sylvester Yes, indeed. That is one of the big slices of the pie for some of the main uses for SP Steve Tuffill: YW Tom jip: We also use ELGG within ING which is more intuitive but has lesser possibilities to share documents Steve N. 2: @jip same here. so far i'm not sold on its ability to make connections with people though. Moderator (Tony Karrer): Linnea - we could hear you okay - but we'll try to get that through other discussion Linnea Dolan 1: Ok thanks Moderator (Tony Karrer): Steve - interesting point / question jip: @steve: your right, there however seem to be a lot of addons that make it possible to make a more intuitive environment but it has its limitations in user-frienliness Steve N. 2: @jip be interested if you find the name of the "shell" you are referring to Steve Tuffill: Here is a great SharePoint resource for you to check out: http:// jopx.blogspot.com/2009/03/my-sharepoint-developer-toolkit.html jip: I will receive information from microsoft soon about this shell. When I receive the info I will put it on the community Moderator (Tony Karrer): Interesting that there's so much difference between natives and immigrants

Linnea Dolan 1: I see that at my company too! Me: Inshallah Moderator (Tony Karrer): Linnea - what company? Linnea Dolan 1: Roehl Transport Moderator (Tony Karrer): Thx NancyW 1: I'd like to know what "Web 2.0" thinking is please? Steve Tuffill: Tom - I find myself asking you whether there is much of a language barrier there in Abu Dhabi. It looks like the main language is English, so it may not be such an issue. Moderator (Tony Karrer): Do others see that same thing when they roll out - immigrants vs natives jana: Yes, to a great extent NancyW 1: More than immigrants/natives I think is the influence of how people think/see the world (i.e. global vs linear thinkers) Mark Sylvester: Tony, I get the polarity articualted as Boomers v Millinealls Kevin Kussman: Yes, we find a big difference between boomer and x/y uptake Jim - SDSU: speaking from college environment, we are reluctant to generalize about "digital natives" - there is a huge range in prior experience with technologies and how that translates to productive use of tech Steve Tuffill: Tom - I can understand a real difference between using mainstream COTS software and Web 2.0 offerings... T DeVries: We see it that way (like Mark Sylvester) in our company (CorVel) too. Michael Palko: Boomers vs. Millenials...we are trying to gather all of that knowledge before the Boomers leave the workforce Brian Dusablon: @MP - using SharePoint to capture? Or other tools? Me to Tony Karrer: This is going great, Tony!

Rob Robertson: @Michael IBM is doing some interesting things with Second Life in that space Steve Tuffill: Michael P - I can understand that too! People really hate giving up their tacit knowledge... at least some do! Michael Palko: Using SharePoint to capture Steve Tuffill: Absolutely Moderator (Tony Karrer): Great questions Michael Palko: contribute Matt: I was hoping to see more about the course team sites. We are interested in such use down the road (coming from Auburn University) NancyW 1: Has SP been more of a content repository space than interaction space? And what are the implications? Linnea Dolan 1: What permission level should students have in a sharepoint site? Brian Dusablon: @Nancy, much more of a repository for us. Michael Palko: I see SharePoint and Learning 2.0 as those "take-a-penny / leave-apenny" trays at convenience stores Rae Tanner: Still seems like a fundamentally didactic environment Rob Robertson: @Matt are you talking about SP sites in support of a particualr course like you would see with Blackbaord? If so...I have an interest there as well Celia Bohle (HP): nice slide Moderator (Tony Karrer): whoops Moderator (Tony Karrer): sorry forgot my mike button Moderator (Tony Karrer): it happens to all of us Steve Tuffill: You are truly welcome Michael! ) Jim - SDSU: As a complete sharepoint newbie, I would love to hear more about where sharepoint fits in with other learning and performance support systems, both commercial and free/web-based stuff -

Matt: @Rob Yes. There are so many possibilities with SP. A portal-like application is just one of the many ways SP can be leveraged in Higher Education Moderator (kim caise): sure thing Moderator (kim caise): use the drop down arrow Joel Arcus: Jim - i have the same interest - where knowledge in sharepoint is made available via 'elearning' to the right target audience at the right time... Matt: @Rob btw, I meant to distinguish between a portal like Banner, and then something more like blackboard. From what I've seen, SP can function as both. Moderator (Tony Karrer): Andrew - will you be able to put a bit more about what are you doing via discussion Moderator (Tony Karrer): in the forums? Mark Sylvester: MG - What is average age of BM employee? Andrew Smith: @tony: sure - (you mean during my talking time, right?) Rob Robertson: @Matt we are looking at the same things...portal has great funtionality and the team sites have different...I am very interested to see if/how otheres are using the combo Michael Palko: friendly look to the site Susan: How many employees does B-M have? Moderator (Tony Karrer): I agree Michael - very nice looking Steve Tuffill: It's very clean looking - good focus on each area Dj: Is the look/feel from modifications to the CSS? Mark Sylvester: Do you think that the attention to UI is an indicator of the difference in user types between the other two presenters and this, an agency/communication co? Michael Palko: which web part are you using for the pick your partner? Andrew Smith: i wonder if Michael is using SP Designer to get some of the clean look? Allison: looks like a combination of the MySites and and another web part Joel Arcus: michael, where are these 'activities' stored?

Moderator (Tony Karrer): soap boxes have shrunk Joel Arcus: ty Rae Tanner: This is fantastic...reminds me of Milo Sindell's Hit the Ground Running program Dj: I'm sorry, but what are soap boxes? Allison: Look & Feel has a huge impact on the usage - the out of box (like we have at Intel) is not very user friendly. Cindy Holmes: http://en.wikipedia.org/wiki/Soapbox Steve Tuffill: Michael - do you have a Wiki site on BM? Dj: thanks cindy Cindy Holmes: jip: You can tailor the look and feel completely so you don't recognize it as SP. Requires however technical skills Rae Tanner: Nice, nice synthesis of formal and informal Steve Tuffill: Answered my question as soon as I had posted it! LOL ROFL Steve Tuffill: Thanks Michael! jip: this looks like SP 2007 Linnea Dolan 1: How do you set up a class so that students can register for it Matt: Master pages in SP Designer maybe? Me to Tony Karrer: Uh, Burson is a PR firm. Looks count. Matt: ...I mean, about the look & feel of SP Phil Power: Phil Power: Way cool slides and presentation with great graphiand key points. NancyW 1: Ah, ask the users! Brilliant Rob Robertson: Any groups using SP as a front end (or in tandem with) an LMS?

Steve Tuffill: I designed an image map for our SP front page...! That is how I got up the new look. But I can understand that getting a look like that requires some SP Designer 2007! Tom Smith: I agree with you Michael, we've found that to get a functional and good looking site requires two totally different skill sets - design and administration. It can't really be done well by one person. NancyW 1: It seems to me successfull SP sites spend a lot (time, attention, resources) on UI and this requires a lot of technical skill. Matt: btw, SharePoint designer will be free after April 1st Steve Tuffill: Hi Anne! Matt: Go Anne! and War Eagle! Cindy Holmes: that's awesome (my trial version runs out March 31st!) Moderator (Tony Karrer): Sharepoint designer may be free - but it can take a lot of effort Andrew Smith: wow - SP Designer free soon? Cindy Holmes: oh yes! Michael Glazer: @ Mark - we have more Gen Xers than any other gen, but it varies a bit by geography T DeVries: Michael G, are you using any tools to track usage or retention on your modules? Mark Sylvester: Michael - sounds very similar to Starcom MediaVest (a client of ours) with an average age of 27.5 Brian Dusablon: @ T DeVries - SP has built-in site usage tools. They are decent. T DeVries: Yes Matt: Anne's group has an awesome implementation of blogs. It's definitely worth the time to check out. T DeVries: We have not found a way to track much more then visitation rates Marty Caise: Sharepoint, like products like moodle can give you a avenue for true collaboration - the challenge for may is the technology support and the user buy in.

Moderator (Tony Karrer): Anne's implementation for outbound is definitely very nice example - bridges intra/extra/public facing Michael Glazer: @T DeVries we're using end-of-course surveys and follow-up interviews with participants, their supervisors and our faculty members to measure. We can also track site usage through Sharepoint. Participation is higher now than it was before we started using SP Steve Tuffill: And also perhaps management buy-in, Marty! Michael Palko: SharePoint and poultry...who'd a thunk it?? Steve Tuffill: Hahaha! Joel Arcus: we have had some big successes with Moodle based blended learning programmes for nation al government departments. Marty Caise: As an IT Support administrator, we use a form of this for scheduling and project management - it has improved our productivity and reduced costs tremendously Joel Arcus: i am look for the link here to SP. Does anyone have any success stories? Matt: @Michael amazingly enough, our poultry department is very involved in iTunesU as well. Mark Sylvester: Does Public mean 'public' or public to members? Brian Dusablon: @Marty what version of SP and Office? Ashley: public meaning that you have permissions to see it Mark Sylvester: ty Marty Caise: management buy in is important but the proof is in the pudding - the trial can really prove dividends if planned corretly Steve Tuffill: I found the search facility really rapid... but it had to be set on the server to trawl the site once every 15 minutes. So let's say you posted something, you would need to wait a maximum of 15 mins to get it "found" in the search... Marty Caise: we use several versions of Office and I have 2 share point servers one SP version 2 and one SP 3 Linnea Dolan 1: Thanks for sharing I didnt know that!

NancyW 1: Interesting to read these small, practice based tips. This is the stuff tech stewards need to really deploy these tools. Marty Caise: We use Office 2003 and 2007 Steve Tuffill: I mean if the server had just updated it you would see it instantly... Andrew Smith: our search index is compiled nightly Andrew Smith: and this has thrown off some people Matt: For all the twitterers out there, you should be following @sharepointbuzz if you aren't already. Andrew Smith: ... who post, and then can't find their post in search. Rob Robertson: @matt thanks! Steve Tuffill: So, Andrew, that means sometimes people might be waiting for a period of 24 hours? Moderator (Tony Karrer): Andrew - had not realized that Steve Tuffill: for stuff to show up in the search Andrew Smith: @steve: yes. Steve Tuffill: I mean - you could have set the server updates for one every 30 secs, but it would kill the operation! LOL Marty Caise: what we found that worked for us was to build the roles of the organization into SP Andrew Smith: haha - yeah! We hadn't really realized the 24-hr problem until after we started using the site and hearing from users. But yeah, we can still control the timing vs performance Matt: In regard to searching, is there a way to keep authenticated pages from showing up in public facing searches? Brian Dusablon: @Matt. There are settings for nearly everything in SP to allow the content to be searched. Just a checkbox. Cindy Holmes: news site

Andrew Smith: @matt: ours is set up so that only items I have permission to see are returned in the search Michael Palko: our Support Team uses the search functionality to see if a particular question has been asked/answered Me: Let's discuss a pattern library on the Ning site Michael Glazer: good question, Tony Allison: pattern library? Allison: gotchya Me: TogetherLearn has some fundamental stuff on this and we can share it Jim - SDSU: @Jay great suggestion - and would be great if relative advantages/ disadvantages of using SP for each pattern compared to other tools would be cool Steve Tuffill: Good resource here too, Tony! http://jopx.blogspot.com/2009/03/mysharepoint-developer-toolkit.html jana: This would be great. A big help to take to the powers to show what could be done Steve Tuffill: At one point the participants topped 90! Cindy Holmes: ceo news site, knowledge management site, training delivery portal, project sites Dave Campos: project management Rocklan Beavers: team site, wikki, webinars Wanda Simpson: project sites jana: collaboration sites for teams Rick Savelli: Informal Learning Don Bolen 3: doc repositiory Catherine W.: Repository/Dumping Ground Elizabeth Wasson: job specific portals (all the resources needed to do a job) Rick Savelli: team site

mgreth: Collaboration Plattform für projects Ben Duffy: Enterprise Project Management Cindy Holmes: live training delivery (agenda with links) Jenny Li: Insurance firm - Posting guidelines, forms, sharing vendor recommendations, news Wanda Simpson: non-profit healthcare Laurie Williams: informal learning and team information sharing Linnea Dolan 1: display content Joe: primarily for calendar functionality to sync with outlook Patricia: network learning Martin Deutsch: department by department silo'ing at a non prof. Mike Simmons: Document management, forms for university processes Catherine W.: Staffing Matt: file share, knowledge base, blogging, IT providers discussions/how-to's (Higher ed) Rocklan Beavers: repository for project documents Steve Tuffill: I am not using SP right now, but i was using it in my day-to-day job 6 months ago... Dj: Trucking Company Intranet - hoping to implement cbt training Anne Adrian: events wikis collaboration blogs lisa contini: sales: pod cast sit Elizabeth Wasson: Trainign site - resources before and after training - including pre and post-work Russ: Project Management, QA T DeVries: Content management, Project coordination, Training portal

NancyW 1: in a global NGO setting intranet (quite unsuccessfully) Kathy Jeep 1: manage all intranet content Patricia: content, discussion NancyW 1: Catherine W.: Staffing=Employment Agency erik jagger: Corporate - information site for trainners, SME and ad hoc developers of elearning Mark Sylvester: we have clients that are wanting to integrate SP with our platform, and are talking with learning departments NancyW 1: 1) not useful in bandwidth limited areas Steve Tuffill: I'd love to hear your issues, Nancy! Kathy Jeep 1: discussion forums, wikis Ashley: blogs, collabration, workflows to automate processes, wikis, discussions... NancyW 1: 2) Not embraced by leadership in practice jip: support collaboration in primary process (great in providing access to specific groups), provide info related to clients, provide learning roadmaps Patricia: wiki NancyW 1: 3) Hard to weave vertically across all the groups to build to a whole Matt: Oh, and wikis as well. Love the wiki feature. NancyW 1: 4) Cultural issues. NancyW 1: Those are the four biggest challenges off the top of my head Brian Dusablon: Heavy hacking makes it a decent User Experience erik jagger: we use discussions, wikis, lists, doc libraries NancyW 1: Andrew, this is the context Im' REALLY interested in!

erik jagger: interested in: blogs, podcasts etc. Linnea Dolan 1: Lack of trainnig available to learn how to use all SP offers Like tutorials Tom Smith: Agreed Tony, UI is an issue until you can get good designers on board (and too many administrators assume it's an easy job). We're still trying to recruit a competent designer just to improve our UI. Moderator (Tony Karrer): Fantastic to see these answers rolling by! Steve Tuffill: O'Reilly - Missing Manual series! Awesome: http://oreilly.com/catalog/ 9780596527600/toc.html Steve Tuffill: Missing Manual for SharePoint! Linnea Dolan 1: Thank you steve I am going to check that out! NancyW 1: @Linnea, there is also something about motivation to use the training. Jim - SDSU: silly question from SP know-nothing: given all these uses, could SharePoint be a good tool for ePortfolio support? Jon Folkestad: We use it to support our Instructional Design Process through wikis and doc sharing Moderator (Tony Karrer): Tom - I would think that good UI design for SharePoint is a rare skill set? Brian Dusablon: @Tom: In addition, SP is not easy to design for, especially for those with good fundamental design skills and processes. Steve Tuffill: Linnea - so sorry - that went to the wrong link... I'll get the right one to you... Mark Sylvester: Love the Rubric Cube for Resolved Questions - great! Tom Smith: Tony, Brian, yep, absolutely. There's an odd mix of 'hard' (tech) and soft (artistic) skills required, not at all easy to find. Matt: @Brian by design, do you simply mean the look/feel? Linnea Dolan 1: I would love that, thank you steve Steve Tuffill: http://oreilly.com/catalog/9780596529581/index.html

Steve Tuffill: That is a link for SharePoint 2007: The Definitive Guide: Using, Customizing, and Managing SharePoint 2007 Linnea Dolan 1: Thanks Steve I will check that out. Does anyone know of any free tutorials availble for sp Development training? Michael Palko: seeing some great use of space today Phil Power: Phil Power: Great analogy with the chalk board for informality Steve Tuffill: here is another: http://oreilly.com/catalog/9780596009083/?CMP=AFCak_book&ATT=SharePoint+Users+Guide Steve Tuffill: shows SharePoint users how to create and use web sites for sharing and collaboration. Learn to use the document and picture libraries for adding and editing content, add discussion boards and surveys, receive alerts when documents and information have been added or changed, and enhance security. Designed to help you find answers quickly, the book shows how t Steve Tuffill: o make the most of SharePoint for productivity and collaboration. NancyW 1: Ah, great tip to display the same discussion in two views. That was a stumbling block for me for helping people both see new things and get enough detail to want to click in. Steve Tuffill: I seem to have a problem with my copying and pasting today Steve Tuffill: Faraz Quereshi sent his apologies.. can't get into Elluminate Steve Tuffill: Just now... Tom Smith: Nice idea! (1 web part twice with a separate view on each). NancyW 1: One challenge I've had with SP forums is that you need to click into each message to see it in its fullness. Has that changed in recent version? Tom Smith: Andrew - agreed, the 'reply' button is one of the most asked FAQs ("how do I reply?") on my help desk. Cindy Holmes: yes - that status is great we use it to show who is currently online in our virtual classroom Ashley: I have foujd discussions are good -- but do not function properly within workflows Andrew Smith: exactly: critical mass has been our biggest problem!

Andrew Smith: haha - i wish! Celia Bohle (HP): don't we get a timer, tony? Tom Smith: Tony, Andrew, yes, same experience and same questions here with critical mass. Moderator (Tony Karrer): whoops - I was slow there Moderator (Tony Karrer): thanks kim Moderator (kim caise): you are welcome Joe: I am interested in learning more about different ways SP users authenticate users to the site in a corporate environment. Michael Palko: "lurkers" Andrew Smith: @NancyW: in our set-up (with MOSS2007) you have to click on each thread to see all the posts for it. Joe: yes, and regular users as well. its seems like there are several different authentication methods. Moderator (Tony Karrer): This was a great idea! Great way to teach and learn about SP / Web 2.0 Andrew Smith: but once you've clicked on the thread, you can see it all (no need to click on each individual reply to read it) Matt: What exactly is a "safe environment"? Maybe that's going to be answered soon... Michael Palko: I've told my community members, "stop lurking and start contributing" Cindy Holmes: marketable outside of HP I am thinking Tom Smith: It's interesting how many presenters refer to the age group question. ("Baby boomers", "Gen Xers" "Digital immigrants" etc.) NancyW 1: @AndrewSmith - thanks for the disc. thread clarification. Steve Tuffill: yes - I really don't know what that has to so with experience, really? mgreth: What's your bookmarking server ?

Michael Palko: are there licensing issues for making Articulate available for everyone? Steve Tuffill: @Tom - I remember you telling us that it was a steep learning curve... I can relate to that... Some software is very intuitive and others are real hard to grasp... just because of how they are... jip: No you only pay for creator but distribution of modules is free Tom Smith: Steve - yes, people often come back with "it's easy once you learn to think Microsoft". Anne Adrian: Tom it's been my experience that SP and social media seems overwhelming for baby boomers. Though I am seeing a turnaround for some when they find something that makes sense and gives them value. Collaboration and sharing in the open becomes easier Mark Sylvester: Question for HP - is SP rolled out enterprise wide? elearning Team: how do you customize this, Does IT have to do this. Is this a programming knowledge needed on this?> Mark Sylvester: or just for Marketing? Moderator (Tony Karrer): I used to believe that SP was too MS specific - but as I'm seeing examples I believe that less Celia Bohle (HP): you said we have 5 mins Celia Bohle (HP): Ben Duffy: It seems like many successful implementations have a customized UI Tom Smith: Anne, yes exactly, finding a need to cater for is key. If you can do that, and save people time along the way, I think you've cracked it. Matt: In my opinion, the site still seemed a bit "Microsofty". I'd like to see an implementation of custom master pages to really get it out of the Microsoft look. Catherine W.: HP - is this successful for your company? Mark Sylvester: H1? Moderator (Tony Karrer): Did they start using SP / Web 2.0 as a result for other things? Joe: Its rather viral at my company as well

Mark Sylvester: Did this get instigated at the department level or top down? Linnea Dolan 1: how have many of you marketed the discussions and bloogs within your company? Joe: What are the opinions out there regarding SP wiki Andrew Smith: You can do quite a bit of UI customization with liberal use of the "Source Editor" function in the Content Editor Web Part... Andrew Smith: ... but that alone will never get away from the Microsoft-y feel. Rob Robertson: @Joe...I really want to like it but it still feels clumsy to me...I dont have a lot of exp w/ it tho Matt: @Joe My previous office used the wikis heavily, especially for step-by-step howto's. Mark Sylvester: contact info for HP presenters? Michael Palko: Get some results, then take it to the top Moderator (Tony Karrer): sound great jip: Within ING SP will be used as the main intranet content creation tool. So most intranet sites will be replaced by SP 2007. This offers the opportunity to add functionalities that support two-way interaction to get people connected to purpose, informatio and people. Anne Adrian: Joe, I find the wiki easy at first, but editing formats in the code is a pain...but I have a lot experience in other wiki. Our thoughts that maybe the collaboration in Word documents works just as well in some circumstances. NancyW 1: I wish the wiki were more "google docs" like which does build on people's MSWord experience Matt: @Anne @Joe another point of interest is that you cannot use the same HTML formating tools in FireFox, Safari, etc...that you can in IE. NancyW 1: (same goes for Chrome @Matt) Anne Adrian: NancyW...me to Moderator (Tony Karrer): NancyW ... me too

Tom Smith: On (loosely) the subject of customisation, did anyone else make the mistake of customising (de-Microsoftising) SP in SP 2003 before updating to SP 2007? Never believe anyone who uses the words 'seamless transition'. Ben Duffy: So you used SharePoint as an LMS? Matt: That should change with the next version of SP when they move away from ActiveX...at least hopefully. Moderator (Tony Karrer): BM - will you be able to move to the next release of SP and keep your look? Kathy Jeep 1: I'm interested too in any orgs using SP as an LMS Jim - SDSU: Does anyone know about how compliant SP is with web accessibility rules/ guidelines? Michael Glazer: I will have to double check on this, but I believe we are already on SP07 Tom Smith: Matt - yes, one of the first questions on our help desk is 'are you using firefox?' I hate to tell them "don't". Michael Palko: great look Ashley: i love this look -- what did you use to design it? designer 07? Moderator (Tony Karrer): Kathy - there are a couple of SharePoint LMS systems out there that seem to have pretty good traction jana: Tom, that is one of my major complaints... it doesn't play nicely with other browsers Joel Arcus: how does using SP as an LMS give you similar functionality to SCORM or AICC? Jim - SDSU: @Tom does SP work well with Safari, or is IE really needed? If so then what do you tell Mac users? Michael Palko: What did you use for the hit tracker, Brian? Andrew Smith: yes - SP + Firefox = nothing horrible, but a loss of a lot of function and some funky CSS implementations Michael Glazer: @Jim we have had trouble with colleagues who don't use IE, especially with multimedia content

Moderator (Tony Karrer): Anne - what do you do about FireFox when it's an external audience? Allison: i'm still curious about the amount of time it takes to adapt the look and feel, even with SP Designer. Matt: @Jim I'm on a MBP, but I run VMware Fusion to do most of my SP work in Windows XP Jim - SDSU: thx all but what about end-users who are Mac only? Moderator (Tony Karrer): Allison - me too Linnea Dolan 1: I would like to know more abut how to create a site just like this one! Jon Folkestad: @Tony - do you have a list of the SP LMS solutions you can point me to? jana: i have the same problem - most of my end users are on Macs T DeVries: If any of you are going to the SP conference in Vegas in October, let me know, I would love to connect there. We are trying to implement a LMS on SP and have some feedback: [email protected] Moderator (Tony Karrer): I'll need to pull up the list of LMS later - but yes I have that Andrew Smith: examples of SP as LMS sounds like something for the pattern library NancyW 1: The browser issue has been much bigger when users are less technically inclined and less willing to do work arounds. Tom Smith: Jim, haven't tried our sites on Safari, will do so tonight from my Mac at home. We only have PCs/HP tablets at work, 75% on IE7, 25% on Firefox. Don't know if the Firefox problems are common or justa result of our own site design. jana: willing to do workarounds sometimes comes down to not having enough time Jim - SDSU: @NancyW amen! browser issues always are magnified for the non-techie (which usually means IE users ) Ben Duffy: SP LMS info ---> http://sharepoint.microsoft.com/blogs/mikeg/Lists/Posts/ Post.aspx?ID=689 Steve Tuffill: The browser issue can be tested nicely using cross-browser tools like IE Tab in FireFox... you can switch between rendering engines on the fly

Joe: thanks Ben! Mark Sylvester: IE Tab in Firefox? Michael Glazer: thankjs Dj: Are the new hires' paperwork done within SP? Steve Tuffill: Yes - when I was testing functionality between browsers I couldn't be without that tool... I would always check what each browser did... Apart from that I would have OPera, Chrome, Netscape 7 at least Celia Bohle 2: HP contact infos for any questions: [email protected] Steve Tuffill: It would be an eye opener what happened to the DOM! Andrew Smith: a question for later: anybody using Microsoft's Sharepoint Learning Kit? Andrew Smith: oh! maybe the next presenter will speak to it T DeVries: Yes, we are jip: Hi Purush Michael Glazer: glad to get back you everyone on those two points Purush Vankireddy: hi ji Steve Tuffill: @Andrew - everything is on this page: http://jopx.blogspot.com/2009/03/ my-sharepoint-developer-toolkit.html Moderator (Tony Karrer): sorry Moderator (Tony Karrer): click talk now Steve Tuffill: Que paso? Andrew Smith: @T DeVris: where do you work? Me: Yes Steve Tuffill: Yes Dave Campos: yes

Moderator (Tony Karrer): sound good Allison: yes Joel Arcus: y Steve Tuffill: Yes Purush jana: yes Andrew Smith: purush: yes Catherine W.: We hear you! Steve Tuffill: Your mike is muted T DeVries: CorVel Corporation, Portland, OR jip: I've seen an application around SP 2007 which looked very good and acted like a graphical userinterface around all the data (kind of youtube for all kind of learning modules and documenyt) Something called microsoft academy. Do you know it;s exact name? Matt: Oh and the next version of SharePoint should start rolling out in November with a full release about January. It will use Ajax instead of ActiveX, but MS isn't too sure if that will fix all the browser compatibility issues. jip: sorry was question for Purush Steve Tuffill: @Andrew https://addons.mozilla.org/en-US/firefox/addon/1419 for IE Tab Moderator (kim caise): [email protected] Andrew Smith: @TDeVries: do you using the Learning Kit as your LMS or alongside a different LMS? Andrew Smith: @Steve: thanks for the resources T DeVries: @ Andrew neither really, we are still trying to launch, but it will only be a small part of our package T DeVries: @ Andrew we have lots of content in several formats, but no framework to make it interactive or self paced T DeVries: @ Andrew we also want to be able to track usage and retention in a meaningful way

Me: I'd like to hear a discussion of using SharePoint for web 2.0 capabilities versus doing the same thing with open source software. Jim - SDSU: @jay I second that jip: @Jay: good idea. Joel Arcus: gr8 idea Steve Tuffill: @Andrew - you are welcome! I am multitasking between a few different chat windows... hence the slow reply! Steve Tuffill: Jerry Schwartz: @jay-totally agree! Allison: @Jay - I think that's one way that our efforts at Intel have been unsuccessful the 2.0 aspects are better served outside of SP in our environment. NancyW 1: Also, I'd appreciate some comparison on the technical skill and time investments needed across platforms. Celia Bohle 2: @Jay - good topic. I think it really is a case to case decision. we got and used both for 2.0 Moderator (Tony Karrer): yes Steve Tuffill: Purush the mike is muted to you when you talk. Mark Sylvester: articulating value so as to boost opt-in Michael Glazer: breaking old habits (unlearning) of collaborating, working, learning Mark Sylvester: overcoming the 1-9-90 phenomena Rocklan Beavers: customizing the sharepoint sites to make them user friendly Mark Sylvester: getting IT buy in Ben Duffy: Adoption, and the UI Laurie Williams: participation by non-facilitators Rob Robertson: Anyone using a newsgator layer on top of SP?

Rocklan Beavers: adoption jip: change User interface SP 2005 and customising it to need of audience so it starts making sense Steve Tuffill: Challenges: getting people who are used to a MediaWiki wiki to abandon it in favor of a SharePoint wiki Kathy Jeep 1: participation/usage Brian Dusablon: UI is important. Steve Tuffill: People couldn't log in... Allison: UI UI UI Celia Bohle 2: @Allison, Jay - if you want to provide an architecture for e.g. for a closed audience SharePoint 2.0 has some advantages over other services. Also I think the integration is a key enabler if you want to provide more than just one service. Otherwise you may have a Wiki here, a blog there and a discussion board somehwere else. NancyW 1: impact of openness/vs closed on participation patterns Tom Smith: Getting staff to find the 1 hour training session which will save them one hour a week from now on! erik jagger: klunky to use for true developers... Rocklan Beavers: making it relevant John Boloian: Implementing the culture of collaboration as a learning experience Mike Simmons: Complexity (and thus possibility) of Sharepoint leads to potential lack of focus. Joe: customizing user interface and user authentication and login Anne Adrian: understanding SP is a platform and that teaching individuals pieces maybe easier Brian Dusablon: Buy-in/permission to use collaborative functionality (HR) Steve Tuffill: The delayed search vs the overloaded server Jon Folkestad: steep learning curve to make SP usefull. It works out of the box but it is diffficult to have it add value

Kathy Jeep 1: getting users to change their workflow Tom Smith: Customising the site beyond the out of the box look and feel. Steve Tuffill: Permissions issues - lots of them Matt: User authentication for people not in our AD system, but that would need authenticated access to SP (maybe through OpenID?) Kathy Jeep 1: change the workflow to include using these technologies as opposed to what they're used to doing Tom Smith: Creating the tipping point of users (critical mass again). Mark Sylvester: Great job everyone. Joel Arcus: thanks all erik jagger: non-developers can't figure out, come to developes whose development experience is all but useless in SPland Michael Glazer: yes, thank you Kim, Steve, Scott, Kathy, Faraz, Rocklan and Tony! John Boloian: "going beyond out-of-box" - OTB++ in a large corporate environment Me: And thanks to you, Tony. Great session. Andrew Smith: small issues with UI + diffidcult integration into daily workflow = not enough critical mass Brian Dusablon: If anyone wants more info about how we customized the NEO site at Administaff, I'll be available tomorrow and Wednesday. Rob Robertson: Great session folks....hope its the first of many SP related events Tom Smith: Thanks to all. Cindy Holmes: thanks for this session Mark Sylvester: Excellent use of two hours Allison: Thanks Tony - looking forward to part 2! Brian Dusablon: err...tomorrow and Thursday

Allison: and the discussions Celia Bohle 2: Thanks, everbody! erik jagger: Thanks everyone. this was very useful! Andrew Smith: time well spent - thanks all - looking forward to the next two days Michael Palko: great stuff Anne Adrian: Thanks. I learned a lot more from others! jana: thank you everyone for great information Steve Tuffill: Thanks Tony! Matt: Thanks! ps anybody interested in following me, I'm @mat1583 on twitter Ray Deis: Learned a lot. Great Phil Power: Phil Power: Excellent session. Thank you!! John Boloian: Thanks everyone this was great. jip: thanks all Mikaron: thank you for the wealth of info! Me: I will post notes on this session momentarily. Michael Palko: already changed some things on The Training Space... elearning Team: How do you deal with Centralized control vs Decentralized access Dj: Challenge in learning Designer - not a user friendly program.