Niklas Pivic's Curriculum Vitae

Niklas Pivic Curriculum Vitae

Personal information Home address: Svartågatan 13, 4 tr. 128 45 BAGARMOSSEN tel: +46761720030 [email protected] LinkedIn: https://www.linkedin.com/in/pivic

Employments Technical Support Specialist, Snow Software, Apr. 2012-[current] 1st and 2nd Line advanced support work on international levels, mainly regarding the software as built by Snow Software, but also others, e.g. Microsoft products (Windows, SQL Server) and support on a technical network level. Performs training sessions, mentoring, documentation, testing, ordering hardware, among other various tasks. Developed, implemented and filled the entire Knowledge Base system which is used internally and by customers. Operations Technician, Anticimex, Mar. 2010-Mar. 2012 Operations and support responsibilities for nearly all server platforms on an international level, and for all Swedish client computers, on software and hardware level. Sole responsibility for the backup solutions used, also migrated from Microsoft Office 2003 to Office 2007, and from Windows XP to Windows 7. Network Administrator, Social services in Stockholm, Feb. 2003–Mar. 2010 Responsibility for ”everything” together with four colleagues; responsible for three different networks with over 3000 users, for the entire server and client environment, also nearly all of the systems and applications used. For example, installed and maintained servers, client computers, different kinds of peripherals, performed troubleshooting, packaged and deployed applications, maintained backup systems, tested and quality assured systems, project managed deployments of IT systems, supported and documented various systems and applications, also custom-made an education package regarding Microsoft Office.

Logistics Manager, Ericsson Västberga, Sep. 2002–Nov. 2002 Responsible for all logistics in regards to computers and computer periperhals and also worked with advanced technical support for a number of software products. Network Administrator, Läkarnätet AB, Jan. 2002–Aug. 2002 Worked as sole IT support/maintenance person on server and client computer level in a 40-seat company. Computer Technician, Net Insight, Nov. 2000-Jan. 2002 Performed all kinds of user-based support and performed hardware and software installations, maintenance and troubleshooting. Microsoft Office Support Specialist, Ericsson/Compaq, Mar. 1999– Apr. 2000 Last-level support technician for all kinds of Microsoft Office-related issues for over 80000 users, requiring deep troubleshooting skills not only in regards to Microsoft Office, but Microsoft Windows, other applications, printers, and networks.

Driver’s license Has a driver’s license, type B.

Education Snow SAM Specialist (STCSS100310) Snow System Administrator (STCADM00235) Administering a Microsoft SQL Server 2000 Database [Cornerstone, 2072AC] Updating Your Database Administrator Skills to Microsoft SQL Server 2005 [Cornerstone, 2733B] Testmetodik (Testing Methodics) [Informator, T2177] Effektiv kravhantering - metoder, tekniker och roller (Effective quality assurance – methods, technologies and roles) [Informator, T2223] Installera, konfigurera och drifta EPiServer 4 (Installing, configuring and maintenance fro EPiServer 4) [ElektroPost] Snow Distribution [applikationsdistribuering (application deployment system)] diverse säkerhetsrelaterade utbildningar utförda av Sentor MSS AB (a slew of IT security-oriented educations from Sentor MSS AB) Stockholms University, English, 1995

More information about myself I speak and write English fluently. I am educated in pedagogy, service training, I use GTD as time-management method. Apart from my IT-related roles, I have worked in a few different professions, e.g. DJ, dish-washer, secretary for a multinational company, property caretaker and telephone interviewer. In my spare time I hang out with my wife and friends, see films, read, and according to most people I’m insanely obsessed with music, both listening to it and making some.

References Social services in Stockholm: Karin Melin, IT Manager, +46761739494. Läkarnätet: Maud Gunnarsson, IT Manager, +46703301900. Net Insight: Aki Mäntylä, IT Manager, +4686850456.