Network Monthly Report- Ghatal November]

Yearly Visit Schedule Outlet April

May

ASC1 ASC2

Jun

July

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

1 1

1 1

1

1 1

1 1 1

1 1 1

1 1 1

1 1 1

1 1 1

1 1 1

1 1 1

1

1

1

2

2

2

2

2

2

2

2

ASC3 ASC4

1

Branch1 Branch2 Subdealer1 Subdealer2 ASP1 ASP2 ASP3 ASP4

Monthly Visit Schedule

Monthly Visit Schedule S.NO. 1 2 3 4

Date 2-Aug-08 10-Aug-08 18-Aug-08 25-Aug-08

Outlet,Name of the Location

Agenda of the Visit

Month Aug-08 Responsible Person

AGROVET-GHATAL

REACH CAMP, COMPLETION REPORT

DEBNARAYAN MAJHI

RAKESH AUTO, JHARGRAM

PAID SERVICE , SERVICE CAMP,NVR REPORT

RAKESH AGARWAL

PA. AUTO. HALDIA

REMINDER SYSTEM & NVR

PRASANTA MAVOI

KGP-BRANCH

NVR REPORT

SONTOSH MAHAPATRA

JOB CARD REGISTER(BAJAJ) - OCTOBER , 2008

SL. NO. DATE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

3-Nov-08 3-Nov-08 4-Nov-08 4-Nov-08 5-Nov-08 5-Nov-08 5-Nov-08 5-Nov-08 6-Nov-08 11-Nov-08 11-Nov-08 12-Nov-08 13-Nov-08 13-Nov-08 13-Nov-08 13-Nov-08 14-Nov-08 17-Nov-08 19-Nov-08 20-Nov-08 20-Nov-08 20-Nov-08 20-Nov-08 21-Nov-08 22-Nov-08

VEHICLE CUSTOMER NAME CT-100 CALIBER M - 80 CT-100 CT-100 KWASAKI M - 80 M - 80 KALIBER CT-100 PULSAR PULSAR SCOOTER M - 80 PULSAR SCOOTER M - 80 SCOOTER CT-100 SCOOTER 4S CHAMPION BYK DISCOVER CT-100 BYK

ANIL PATRA PRADIP SAMANTA BALARAM JANA UTTAM SANTRA SAKTI SADHAN CHAKRABORTY ASHOK MAITY ASHUTOSH SAMANTA BIJOY BERA TAPAS SARKAR PRADIP KR. MARIK SUBHAS PAL ASIT SAHA JAGADISH MAITY SUBRATA GHOSH PRABIR KARMAKAR ASISH DE A.K. MAJI FREELANCER BAPI SANTRA NABAKUMAR GHOSH ASIT KUNDU SRIKANTA KHATUA SK. NAKRUL ALI ANANDA SARDAR

SERVICE CATEGORY PAID SERVICE GENERAL REPAIR GENERAL REPAIR GENERAL REPAIR PAID SERVICE PAID SERVICE GENERAL REPAIR GENERAL REPAIR PAID SERVICE PAID SERVICE GENERAL REPAIR PAID SERVICE GENERAL REPAIR PAID SERVICE GENERAL REPAIR GENERAL REPAIR GENERAL REPAIR GENERAL REPAIR GENERAL REPAIR PAID SERVICE GENERAL REPAIR PAID SERVICE PAID SERVICE PAID SERVICE PAID SERVICE

008

PARTS MOBIL LABOUR 713 0 32 0 279 75 0 95 511 166 0 189 0 1116 0 0 0 145 0 110 170 795 275 664 704

201 200 0 200 200 200 100 0 0 0 0 220 0 100 220 0 0 0 220 0 0 0 0 0 0

150 50 18 50 150 150 0 25 100 150 20 150 40 150 50 50 60 30 0 100 0 100 150 75 150

NEXT SERVICE FREE

DATE VEHICLE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

1-Nov-08 3-Nov-08 3-Nov-08 4-Nov-08 5-Nov-08 5-Nov-08 6-Nov-08 6-Nov-08 6-Nov-08 6-Nov-08 7-Nov-08 10-Nov-08 10-Nov-08 10-Nov-08 11-Nov-08 12-Nov-08 12-Nov-08 14-Nov-08 14-Nov-08 14-Nov-08 17-Nov-08 18-Nov-08 20-Nov-08 21-Nov-08 21-Nov-08 22-Nov-08 24-Nov-08 28-Nov-08 28-Nov-08 29-Nov-08 29-Nov-08

UNICORN SHINE STUNNER ACTIVA SHINE UNICORN SHINE UNICORN SHINE SHINE SHINE SHINE SHINE SHINE SHINE UNICORN SHINE SHINE SHINE SHINE SHINE SHINE UNICORN SHINE AVIATOR SHINE SHINE SHINE SHINE UNICORN SHINE

CUSTOMER NAME

SERVICE CATEGORY

KARTIK MAITY SOUMEN DE TILLOK BHOWMIK PURNA CH. SAMANTA ASIT META Dr. T.K. KARMAKAR SUBHASH PATRA SAROJ SAMANTA SANJIT GHOSH MITUN KR. GHOSH ABHIJIT BERA BIDYUT KR. JANA TARASANKAR DAS BAIRAGI PURNENDU BASU SUDIPTA PANDIT AMIT GHOSAL GOPAL CHANDRA KHATUA PRADIP KR. MAPUI SUBHASIS CHAKRABORTY ASHOK KR. BERA DIBYENDU PANJA SANKAR PRASAD BHOWMIK SUMAN MAHINDER DIPANKAR JANA MADHUMITA PAL GOPAL CH. PANJA SANJIB PANDIT NISIT MAJI SANDIP KR. BERA PURNENDU MAITY SADANANDA MONDAL

GENERAL REPAR 2nd FREE SERVICE 1st FREE SERVICE GENERAL REPAR PAID SERVICE GENERAL REPAR 1st FREE SERVICE PAID SERVICE 1st FREE SERVICE 1st FREE SERVICE 5th FREE SERVICE 4th FREE SERVICE 3rd FREE SERVICE PAID SERVICE 5th FREE SERVICE 5th FREE SERVICE 1st FREE SERVICE 3rd FREE SERVICE 3rd FREE SERVICE 2nd FREE SERVICE 1st FREE SERVICE COLOR COATING PAID SERVICE 1st FREE SERVICE GENERAL REPAR 4th FREE SERVICE GENERAL REPAR PAID SERVICE 3rd FREE SERVICE GENERAL REPAR GENERAL REPAR

JOB CARD NO. PARTS MOBIL LABOUR 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123

0 0 0 0 83 0 0 231 0 0 0 0 145 0 15 90 75 0 0 0 0 0 90 0 0 48 0 133 0 0 0

0 0 177 0 177 0 177 221 177 177 177 177 177 177 177 221 177 177 0 0 177 0 221 177 0 177 177 177 177 221 177

30 0 0 50 150 0 0 150 0 0 0 0 0 70 0 0 0 30 0 0 0 350 299 0 0 0 30 150 0 0 0 1079 1309

DATE

Network Monthly Performance Report - November, 08 Name of Outlet

AGRO VET

Location

GHATAL

FOR THE MONTH OF OCTOBER , 2008

Model

No. of Vehicles Attended

Activa

Dio

Eterno

Unicorn

Shine

Stunner

FSC1

6

1

FSC2

2

2

FSC3

4

4

FSC4

2

2

2

3

FSC5

1

Aviator

Total 7

FSC6

0

WARRANTY REPAIR

0

GENERAL REPAIR

1

REGULAR PAID JOB

3

2

2

3

1

7 5

Total Vehicles Attended

1

6

21

LABOUR AMOUNT (PAID)Rs.

50

479

430

1

30 959 0

LABOUR AMOUNT (FSC)Rs.

0

PARTS AMOUNT (PAID) Rs.

180

499

679

PARTS AMOUNT(WARR) Rs.

0

LUB AMOUNT (PAID) Rs. LUB

884

3186

177

4247

AMOUNT (WARR) Rs.

Total Revenue

0 50

0

No. of Customer Feedbacks Collected

CRM

1

LABOUR AMOUNT(WARR)Rs.

Customer Satisfaction Level Gap Areas Countermeasure Plan

WELL

0

1543

Other Parameters

Revenue Earned

ACCIDENT REPAIR

4115

177

0

5885

No. of HTRs sent No. of Free Service Coupons sent to dealer

No. of Warranty Claims sent to dealer

20

AGRO-VET CUSTOMS ENTERPRISE (Auto-Division) , Ghatal , Paschim Medinipur FREE SERVICE COUPONS For The Month Of November, 2008 DATE OF SOLD DATE OF SERVICE MODEL NAME OF CUSTOMER FRAME NO. TYPE OF SERVICE COUPON NO. STATUS 1 01/08/08 03/11/08 CBF 125P SOUMEN DE 6F78021228 2nd FREE SERVICE 41600 2 02/11/08 03/11/08 CBF 125M TILOK BBHOWMIK 2G88002323 1st FREE SERVICE 3336 3 03/10/08 06/11/08 CBF 125M SUBHASH PATRA 6J88149467 1st FREE SERVICE 278787 4 14/10/08 06/11/08 CBF 125M MITHUN KR. GHOSH 6H88143282 1st FREE SERVICE 278701 5 02/11/08 06/11/08 CBF 125Q SANJIT GHOSH 6K88157484 1st FREE SERVICE 11957 6 16/11/07 06/11/08 CBF 125P ABHIJIT BERA 6K78046551 5th FREE SERVICE 90277 7 19/02/08 10/11/08 CBF 125P BIDYUT KR. JANA 6L7861410 4th FREE SERVICE 122868 8 23/05/08 10/11/08 CBF 125P TARASANKAR DAS BAIRAGI 6E88112130 3rd FREE SERVICE 211004 9 16/11/07 11/11/08 CBF 125P SUDIPTA PANDIT 6F78015396 5th FREE SERVICE 33510 10 03/12/07 12/11/08 CBF 150Q AMIT GHGOSAL 8G78023663 5th FREE SERVICE 28781 11 03/10/08 12/11/08 CBF 125P GOPAL CHANDRA KHATUA 6F88123519 1st FREE SERVICE 252798 12 14/10/08 13/11/08 CBF 125P TAPAS KR. BHUKTA 6H88147284 1st FREE SERVICE 278780 13 29/08/08 14/11/08 CBF 125P ASHOK KR. BERA 6E88111088 2nd FREE SERVICE 223700 14 07/05/08 14/11/08 CBF 125P SUBHASISH CHAKRABORTY 6G78024938 3rd FREE SERVICE 47602 15 20/05/08 14/11/08 CBF 125P PRADIP KUMAR MAPUUI 6E88109665 3rd FREE SERVICE 213450 16 14/10/08 17/11/08 CBF 125P TARAKNATH MAITY 6J88149258 1st FREE SERVICE 296310 17 14/10/08 14/11/08 CBF 125P DIBYENDU PANJA 6F88123514 1st FREE SERVICE 233153 18 16/10/08 21/11/08 CBF 125P DIPANKAR JANA 6E88111083 1st FREE SERVICE 223665 19 26/02/08 21/11/08 CBF 125P GOPAL CH. PANJA 6B88082217 4th FREE SERVICE 150652 20 11/07/08 28/11/08 CBF 125P SANDIP KR. BERA 6F88123498 3rd FREE SERVICE 233181 Total No. of Free Service Coupons sent :-20 22 23 24 25 26 27 28

29 30

STATUS

Sl. No. 1

Customer Name Ashok Kr. Bera

Date Complaints 4/9/2008 Wiring system problem from realising vehicle