Mz.docx

A STUDY ON CUSTOMER SATISFACTION OF JSW SHEET IN AMK COMPANY,TRICHY QUESTIONNAIRE 1) Gender: a) Male b) Female 2) Age: a) 20-30 b) 30-40 c) 40-50 d) Above 50 3) Educational Qualification: a)UG b)PG

c)degree/diplomo d)others

4) Occupational Status: a) Business b)Self-Employe c)Engineer d)Others 5) Income (monthly) a) Up to Rs.10,000 b)10,000-20,000 c)20,000-30,000 d)Above 30,000 6) Which site of AMK location have u visited? a) kajapet b)marsingpet c)sangiliandapuram d)mannarpuram 7) Which model jsw sheet do you Purchased? a) Colour b) Gc 8) Which feature is the best one in Jsw Sheet ? a)Design b) Price c) Brand d) Style 9) How do you feel Jsw Sheet ? a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied 10) Are you satisfied with company’s service? a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied 11) What do you think about JSW customer after sale service a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied 12) How do you feel about company’s response towards customer? a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied 13) Did you receive the product on delivery time?

a) strongly agree b) agree c) neutral d) disagree e) strongly disagree 14) How do you feel the experience at JSW Shoppe? a) strongly agree b) agree c) neutral d) disagree e) strongly disagree 15) Have you satisfied with the usage of JSW Sheet? a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied 16) Are you satisfied with advertisement made by trichy AMK? a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied 17) Does the company provide you with discount are offers? a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied 18) Does the company allows you credit period to make payment? a) strongly agree b) agree c) neutral d) disagree e) strongly disagree 19) How did you come to know about JSW? a) Magazines

b)TV ads

c) Friends

d) Dealers

20) Rank the Quality of the Sheet compared to other Sheets? a)highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied 21)What do you feel regarding the price of the product in AMK? a)highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied 22) How about the availability of accessories? a) Always available

b) sometimes available

c)rarely available

23) How do feel regarding the way company is handling the complaints of customers? a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied 24) How do you feel the experience at trichy AMK Shoppe? a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied 25) Will you recommend jsw product to anybody? a) highly satisfied b)satisfied c)neutral d)dissatisfied e)highly dissatisfied