Msdp Introduction 271109 V2
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Specialists in Communication and Digital Solutions
Contents Introduction History Usage and Adoption Programme Maintenance and Support References/Case Studies
Date November 27, 2009 © Copyright 2009 Crispin Associates
CRISPIN ASSOCIATES Crispin Associates, founded in 1998, is a company focusing on the implementation and support of videoconferencing solutions for a fast growing number of national and international
Specialists in Communication and Digital Solutions customers. Video communication is our core business - resulting in Crispin Associates becoming the fastest growing supplier of video-conferencing products and services in The UK. We offer customers a one-stop-shop for local and global deployment - and maintenance - of videoconferencing systems and infrastructure. We supply a range of supplementary services to enhance the user experience and system performance.
Hardware Crispin Associates has partner agreements with market leading videoconferencing manufacturers: LifeSize, Tandberg, Polycom and Sony and offer impartial advice.
Support Crispin Associates provide support through our team of trained helpdesk staff available 24/7/365. If a problem cannot be solved long distance, our engineers will be on-site within eight working hours. Internal promotion Crispin Associates will be happy to provide expertise to promote VC within your organisation. Our campaigns foster and encourage the use of video communication.
11 Garland House, The Royal Quarter, Seven Kings Way, Kingston-upon-Thames, Surrey, KT2 5AF Tel: 07794 711426 Tel: 07836 518 385 Email: [email protected] Fax: 01803 690311 Company registration number: 4515348 VAT number: 786 5948 54
Page |2
Specialists in Communication and Digital Solutions
VIDEO COMMUNICATION TODAY (AND YESTERDAY) Although communication via a video link has been technically possible for nearly three decades, there are valid reasons as to why it has failed to become the de facto standard for business communication. In recent years, changes in many areas, such as advancements in technology, the upcoming video generation but chiefly improvements in infrastructure have all contributed to a significant upsurge in the deployment of video systems…
Historical barriers to growth… Expense
Recent growth…
Flying restrictions
Unreliability
Reducing CO2
ISDN costs
New entrants
Bad quality
Internet generation
Lack of awareness
Infrastructure
Pushed on employees
Technology
Independent analysts Wainhouse, observant of these advancements, are optimistic about the wider application of video and predict usage more than doubling in just 3 years
Infrastructu $Billions 6 re 5 4 3 2
Endpoints
1 0
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
11 Garland House, The Royal Quarter, Seven Kings Way, Kingston-upon-Thames, Surrey, KT2 5AF Tel: 07794 711426 Tel: 07836 518 385 Email: [email protected] Fax: 01803 690311 Company registration number: 4515348 VAT number: 786 5948 54
Page |3
Specialists in Communication and Digital Solutions
VIDEO CONFERENCING & MSDP 55% of communication is nonverbal — namely tone of voice and body language. Many of these important details get lost everyday in e-mail exchanges or teleconferences. Face-to-face communication is more personal. It can build higher levels of trust, reduce confusion and make people more accountable.
In today’s work environment, communicating in person isn’t always possible. But video is the next best thing. Video conferencing is a powerful business tool that allows for natural communication even when people are miles, or continents, apart. MSDP may consider video conferencing a cost reduction tool; the typical user can reduce travel by 30% or more, resulting in significant cost savings. Given your mission statement: "MSDP exists to support, promote and enhance the quality of life for all d/Deaf, Deaf/Blind and Hard of Hearing people." We firmly believe that we can assist in realising this Cost is only one element of a video strategy that can also include • • •
increased productivity, environmental responsibility and work/life balance. Video conferencing affects the way that business is conducted across MSDP’s entire organization. With video, you can interview job candidates and manufacturers remotely, maintain meaningful relationships with tele-workers, get real-time feedback from researchers and conduct – and record - training sessions.
Helping you make decisions faster — inefficient communication wastes approximately $297 billion/yr in the US. Time spent travelling, waiting for materials or trying unsuccessfully to explain complex issues over e-mail is time that could be better used to bring new products to market or solve customer service issues. Video enables parties to share ideas, show detailed images and react quickly.
11 Garland House, The Royal Quarter, Seven Kings Way, Kingston-upon-Thames, Surrey, KT2 5AF Tel: 07794 711426 Tel: 07836 518 385 Email: [email protected] Fax: 01803 690311 Company registration number: 4515348 VAT number: 786 5948 54
Page |4
Specialists in Communication and Digital Solutions
Providing immediate access to experts —there’s just no substitute for an expert. Video enables you to leverage the expertise of people across the organization without the need to travel to different locations. Training, translating, consulting and troubleshooting happen in real time. And, with video streaming and archiving solutions, an expert’s knowledge can be saved and accessed by anyone at any time. Bringing the organization together — multiple offices doesn’t have to mean isolated teams. After a global expansion, merger or outsourcing initiative, departments often find themselves disconnected from projects and a communal company culture. Video creates a virtual meeting room for collaboration; keeping everyone on the same page. Improving work/life balance — Travelling all day for a two-hour meeting means sacrificing family and personal time. Not to mention the added stress of delayed flights and lost luggage. By using video to attend that meeting — or even working from home instead of sitting in rush hour traffic — employees can maintain a balance between work and personal life, save costs and protect the environment.
11 Garland House, The Royal Quarter, Seven Kings Way, Kingston-upon-Thames, Surrey, KT2 5AF Tel: 07794 711426 Tel: 07836 518 385 Email: [email protected] Fax: 01803 690311 Company registration number: 4515348 VAT number: 786 5948 54
Page |5
Specialists in Communication and Digital Solutions
The Green element.
A one-day worldwide break from commercial air travel would spare the atmosphere approximately 90 million lbs — 41,000 tonnes — of CO2 emissions. By eliminating unnecessary business travel, video conferencing helps organizations become more environmentally responsible while improving their competitive advantage.
“Video conferencing touches almost every aspect of business at Ikea HQ. Every day we discover new potential and uses. We plan on continue usage through to sales so that employees can discuss merchandise between stores” Jane Hedley, Purchasing Manager Saved over 13,500 flights/year. reduction in carbon emissions > 5,000 tons. ROI = one year. Plans to reduce the emissions of carbon dioxide resulting from business travel by 20% Plans to reduce the emissions of carbon dioxide resulting from business travel by 20%
11 Garland House, The Royal Quarter, Seven Kings Way, Kingston-upon-Thames, Surrey, KT2 5AF Tel: 07794 711426 Tel: 07836 518 385 Email: [email protected] Fax: 01803 690311 Company registration number: 4515348 VAT number: 786 5948 54
Page |6
Contents Introduction History Usage and Adoption Programme Maintenance and Support References/Case Studies
Date November 27, 2009 © Copyright 2009 Crispin Associates
CRISPIN ASSOCIATES Crispin Associates, founded in 1998, is a company focusing on the implementation and support of videoconferencing solutions for a fast growing number of national and international
Specialists in Communication and Digital Solutions customers. Video communication is our core business - resulting in Crispin Associates becoming the fastest growing supplier of video-conferencing products and services in The UK. We offer customers a one-stop-shop for local and global deployment - and maintenance - of videoconferencing systems and infrastructure. We supply a range of supplementary services to enhance the user experience and system performance.
Hardware Crispin Associates has partner agreements with market leading videoconferencing manufacturers: LifeSize, Tandberg, Polycom and Sony and offer impartial advice.
Support Crispin Associates provide support through our team of trained helpdesk staff available 24/7/365. If a problem cannot be solved long distance, our engineers will be on-site within eight working hours. Internal promotion Crispin Associates will be happy to provide expertise to promote VC within your organisation. Our campaigns foster and encourage the use of video communication.
11 Garland House, The Royal Quarter, Seven Kings Way, Kingston-upon-Thames, Surrey, KT2 5AF Tel: 07794 711426 Tel: 07836 518 385 Email: [email protected] Fax: 01803 690311 Company registration number: 4515348 VAT number: 786 5948 54
Page |2
Specialists in Communication and Digital Solutions
VIDEO COMMUNICATION TODAY (AND YESTERDAY) Although communication via a video link has been technically possible for nearly three decades, there are valid reasons as to why it has failed to become the de facto standard for business communication. In recent years, changes in many areas, such as advancements in technology, the upcoming video generation but chiefly improvements in infrastructure have all contributed to a significant upsurge in the deployment of video systems…
Historical barriers to growth… Expense
Recent growth…
Flying restrictions
Unreliability
Reducing CO2
ISDN costs
New entrants
Bad quality
Internet generation
Lack of awareness
Infrastructure
Pushed on employees
Technology
Independent analysts Wainhouse, observant of these advancements, are optimistic about the wider application of video and predict usage more than doubling in just 3 years
Infrastructu $Billions 6 re 5 4 3 2
Endpoints
1 0
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
11 Garland House, The Royal Quarter, Seven Kings Way, Kingston-upon-Thames, Surrey, KT2 5AF Tel: 07794 711426 Tel: 07836 518 385 Email: [email protected] Fax: 01803 690311 Company registration number: 4515348 VAT number: 786 5948 54
Page |3
Specialists in Communication and Digital Solutions
VIDEO CONFERENCING & MSDP 55% of communication is nonverbal — namely tone of voice and body language. Many of these important details get lost everyday in e-mail exchanges or teleconferences. Face-to-face communication is more personal. It can build higher levels of trust, reduce confusion and make people more accountable.
In today’s work environment, communicating in person isn’t always possible. But video is the next best thing. Video conferencing is a powerful business tool that allows for natural communication even when people are miles, or continents, apart. MSDP may consider video conferencing a cost reduction tool; the typical user can reduce travel by 30% or more, resulting in significant cost savings. Given your mission statement: "MSDP exists to support, promote and enhance the quality of life for all d/Deaf, Deaf/Blind and Hard of Hearing people." We firmly believe that we can assist in realising this Cost is only one element of a video strategy that can also include • • •
increased productivity, environmental responsibility and work/life balance. Video conferencing affects the way that business is conducted across MSDP’s entire organization. With video, you can interview job candidates and manufacturers remotely, maintain meaningful relationships with tele-workers, get real-time feedback from researchers and conduct – and record - training sessions.
Helping you make decisions faster — inefficient communication wastes approximately $297 billion/yr in the US. Time spent travelling, waiting for materials or trying unsuccessfully to explain complex issues over e-mail is time that could be better used to bring new products to market or solve customer service issues. Video enables parties to share ideas, show detailed images and react quickly.
11 Garland House, The Royal Quarter, Seven Kings Way, Kingston-upon-Thames, Surrey, KT2 5AF Tel: 07794 711426 Tel: 07836 518 385 Email: [email protected] Fax: 01803 690311 Company registration number: 4515348 VAT number: 786 5948 54
Page |4
Specialists in Communication and Digital Solutions
Providing immediate access to experts —there’s just no substitute for an expert. Video enables you to leverage the expertise of people across the organization without the need to travel to different locations. Training, translating, consulting and troubleshooting happen in real time. And, with video streaming and archiving solutions, an expert’s knowledge can be saved and accessed by anyone at any time. Bringing the organization together — multiple offices doesn’t have to mean isolated teams. After a global expansion, merger or outsourcing initiative, departments often find themselves disconnected from projects and a communal company culture. Video creates a virtual meeting room for collaboration; keeping everyone on the same page. Improving work/life balance — Travelling all day for a two-hour meeting means sacrificing family and personal time. Not to mention the added stress of delayed flights and lost luggage. By using video to attend that meeting — or even working from home instead of sitting in rush hour traffic — employees can maintain a balance between work and personal life, save costs and protect the environment.
11 Garland House, The Royal Quarter, Seven Kings Way, Kingston-upon-Thames, Surrey, KT2 5AF Tel: 07794 711426 Tel: 07836 518 385 Email: [email protected] Fax: 01803 690311 Company registration number: 4515348 VAT number: 786 5948 54
Page |5
Specialists in Communication and Digital Solutions
The Green element.
A one-day worldwide break from commercial air travel would spare the atmosphere approximately 90 million lbs — 41,000 tonnes — of CO2 emissions. By eliminating unnecessary business travel, video conferencing helps organizations become more environmentally responsible while improving their competitive advantage.
“Video conferencing touches almost every aspect of business at Ikea HQ. Every day we discover new potential and uses. We plan on continue usage through to sales so that employees can discuss merchandise between stores” Jane Hedley, Purchasing Manager Saved over 13,500 flights/year. reduction in carbon emissions > 5,000 tons. ROI = one year. Plans to reduce the emissions of carbon dioxide resulting from business travel by 20% Plans to reduce the emissions of carbon dioxide resulting from business travel by 20%
11 Garland House, The Royal Quarter, Seven Kings Way, Kingston-upon-Thames, Surrey, KT2 5AF Tel: 07794 711426 Tel: 07836 518 385 Email: [email protected] Fax: 01803 690311 Company registration number: 4515348 VAT number: 786 5948 54
Page |6
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