MOHIT RANJAN A-34 Milapnagar Uttam Nagar New Delhi -110059
Contact: +91-9310844807\9999090876
E-Mail:
[email protected]
Seeking assignments in System Administration, IT Infrastructure Management, Technical Support with a technology driven organization of repute.
CAREER OBJECTINE To use my knowledge, skills and proven abilities for the growth of an organization that promotes learning, motivation and teamwork.
ORGANISATIONAL EXPERIENCE ⇒ Worked in CMS Computers Ltd. handling a site GE Money as an ATE Engineer, since 25th August, 2008 to 14th November, 2008.
⇒ Working in CMS Info. Systems Pvt. Ltd. handling a site Aricent Technology as an Desktop Engineer, since 14th November, 2008 .
Training: McAfee 8.5i antivirus training 2days in Aricent Technology. Lotus notes 6.5/7.2 mail training 2 days in Aricent Technology. ARICENT: Is a global leader in the convergence marketplace, providing solutions for Voice over Packet, SS7 Signalling, IMS, Broadband, Dotcoms, Wireless, Billing and OSS, Communication Applications and Handset domains. FSS offers both licensable technologies and outsourcing services to meet the needs of more than 3000 customers globally.
JOB PROFILE: ⇒ Installation & configuration of Operating System Windows 2000, Windows XP Professional and window vista.
⇒ Responsible for outlook configuration and troubleshooting of outlook related problem ⇒ Configuration and Troubleshooting of Lotus notes 6.5/7.2 client ⇒ Installing, updating and managing antivirus Norton Antivirus Corporate addition and MacAfee Enterprise 8.5.0.781.
⇒ Installing, configuring and troubleshooting of the different application like Ms-office, Cygwin, Exceed NT, CA, SAP client, VNC, Oracle client and WinCvs etc.
⇒ ⇒ ⇒ ⇒
Installing and Configuring CISCO VPN client 4.0. Providing Remote support by using Dame Ware mini control and NT Utilities. Documentation of Daily Call Report & Maintaining Inventory. Troubleshooting of LAN related problem & Updating, maintaining and closing tickets.
⇒ Interconnectivity between two or more computers for sharing of information and resources in a Workgroup / Domain environment.
⇒ Updating Service Pack and Patches on Desktops/ Laptops, configuring and Troubleshooting Hardware, Software and Network issue at user desk. Strength & Key Result Areas:
⇒ Installing, configuring, troubleshooting, system maintenance & installing Window 2000/Window Xp Service pack2 and window vista sp2.
⇒ Managing customer service operations for rendering and achieving quality services.
⇒ Responsible for resolving customer complaints on technical issues. ⇒ Providing value added customer services by attending customer queries and issues. ⇒ Handling software licensing issues/ calls related to hardware, network, and software problems. ⇒ ⇒ ⇒ ⇒
Knowledge of customer service techniques. Ready to take on new challenges to upgrade my personal capacity. Capacity to work under stress to generate sale targets. Ability to use directions and provide directions to others.
TECHNICAL SKILL ⇒ Operating Systems: Windows server family, Windows XP and Windows 2000 Professional. ⇒ Hardware:
System hardware problems diagnosis and their troubleshooting.
⇒ Application:
MS Office, Adobe group software’s and all software installations.
⇒ Mail:
Lotus notes, MS outlook and outlook Express.
⇒ Language:
C, C++, Java, HTML, Visual Basic & SQL 6.0.
EDUCATION ⇒ B.Sc ‘IT’ from B.C.A.S Dehradun affiliated H.N.B, Garhwal University in 2008. ⇒ (10+2)th from M.I college, Chapra in 2005. ⇒ 10th from R.C.S, Chapra in 2003.
Professionals Education
6th month Diploma in computer science (DCA) from Starlight G.pur.
Doing course in CCNA from IANT Vikaspuri New-Delhi.
PERSONAL DETAILS Father’s Name
Sri Harendra Shrivastava
Gender
Male
Marital Status
Single
Date of Birth
30th OCT 1988
Nationality
Indian
Interest & Hobbies
Listening to music, working with computers, PC games.
Languages Known
English, Hindi
Religion
Hindu
Category
General
DECALARATION I hereby declare that about statement are true. Correct and complete to that best of my knowledge and belief.
DATE: PLACE:
MOHIT RANJAN