McGraw-Hill/Irwin
Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.
Operations Management and Supply Chain Management
Chapter 8
SECTION 8.1 Chapter 8
OPERATIONS MANAGEMENT
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TRANSFORMATION PROCESSES Chapter 8
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VALUE-ADDED Chapter 8
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OM IN BUSINESS – AIRLINE EXAMPLE Chapter 8
• Forecasting • Capacity planning • Scheduling
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OM IN BUSINESS – AIRLINE EXAMPLE Chapter 8
• Managing inventory • Assuring quality • Locating facilities
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OM STRATEGIC BUSINESS SYSTEMS Chapter 8
• Strategic planning • Strategic business units (SBUs)
• Materials requirement planning (MRP)
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OM STRATEGIC BUSINESS SYSTEMS Chapter 8
• Tactical planning • Global inventory management system
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OM STRATEGIC BUSINESS SYSTEMS Chapter 8
• Operational planning and control (OP&C) • Inventory management and control system
• Transportation planning system • Distribution management system
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COMPETITIVE OM STRATEGY Chapter 8
1. Cost 2. Quality 3. Delivery
4. Flexibility 5. Service
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OM AND THE SUPPLY CHAIN Chapter 8
• Supply Chain Management (SCM)
Supply chain strategy 2. Supply chain partner 3. Supply chain operation 4. Supply chain logistics 1.
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OM AND THE SUPPLY CHAIN Chapter 8
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OM AND THE SUPPLY CHAIN Chapter 8
• Effect on Porter’s Five Forces
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SECTION 8.2 Chapter 8
SUPPLY CHAIN FUNDAMENTALS
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SUPPLY CHAIN FUNDAMENTALS Chapter 8
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SUPPLY CHAIN FUNDAMENTALS Chapter 8
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IT’S ROLE IN THE SUPPLY CHAIN Chapter 8
Factors Driving SCM
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VISIBILITY Chapter 8
• Supply chain visibility • Bullwhip effect
http://en.wikipedia.org/wiki/File:Bulwhip_efect.jpg 8-34
CONSUMER BEHAVIOR Chapter 8
• Companies can respond faster and more effectively
to consumer demands through supply chain enhances • Demand planning software
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SCP AND SCE Chapter 8
• Supply chain planning (SCP) software • Supply chain execution (SCE) software
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SCP AND SCE Chapter 8
• SCP and SCE in the supply chain
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SPEED Chapter 8
• Please customers • Reduce inventory and HR costs • Information flows are essential
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SCM SUCCESS FACTORS Chapter 8
• Back order • Customer order promised cycle time • Customer order actual cycle time
• Inventory replenishment cycle time • Inventory turns
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SCM STRATEGIES Chapter 8
• Segment customers • Customize the logistics network • Listen to signals of market demand and plan • • • •
accordingly Differentiate products closer to the customer Strategically manage sources of supply Develop a supply chain IT strategy Adopt performance evaluation measures
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SCM SUCCESS FACTORS Chapter 8
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FUTURE SUPPLY CHAIN TRENDS Chapter 8
• Fastest growing SCM components Supply chain event management (SCEM) Selling chain management Collaborative engineering Collaborative demand planning
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Chapter 8