Michelle Resume

Michelle Belina [email protected] 11733 West Softwind Drive Sun City, AZ 85373 (602) 373-8811

HIGHLIGHTS • • • • • •

OF

QUALIFICATIONS

Six Sigma Green Belt certified and Black Belt trained Well versed in general project management and pursuing CAPM certification Strong analytical skills and excellent research skills Effective communicator with the ability to influence others without authority Advanced Microsoft skills, including Visio, Access and Project Exceptional time management, organizational and multitasking skills, resulting in the ability to manage a heavy workload, competing priorities and tight deadlines

EMPLOYMENT HISTORY March 2009 – Present Financial Analyst I American Express • Managed strategic initiatives for the department, including: Kaizen quality improvements, reengineering exercises and execution, Sales and Use Tax alignment, Good Citizenship, RL updates, global CSAT and Hackett benchmarking • Developed and managed cost per transaction metrics • Initiated quality projects using Six Sigma methodology to generate savings, close control gaps and mitigate risk • Managed and reported on the status of all departmental projects along with BAU and compliance related deliverables • Developed and managed the incremental work report to track changes in effort per headcount • Managed charge-outs, monthly GL and VPM analysis and tracking spend to forecast • Completed other ad hoc projects, analysis and presentations as required May 2006 – February Executive Assistant II American Express 2009 • Managed projects including the black car compliance project and the sales tax accuracy project • Assisted team with special projects, including the implementation of the employee travel compliance process • Implemented and managed incremental work reporting and the project plan for all projects within the department • Assisted with managing departmental budget and headcount charge-outs • Standardized processes across multiple departments and assisted with numerous audits in various departments • Assisted with the editing and overall improvement of the Global Employee Travel Policy and market addenda • Provided administrative support for one director, four managers and 50 staff • Planned and coordinated large group functions with up to 125 employees

November 2005 – May Paralegal Michael R. Mizel, P.C. 2006 • Analyzed extensive paperwork to identify inconsistencies and determine the legitimacy of documents for court proceedings • Assisted in all phases of case preparation, including discovery and trial, drafting of pleadings, file management and records summarization at a busy family, criminal and civil litigation practice • Handled all client billing, payables, receivables and tax preparation March 2004 – November Office Manager Management Action 2005 Programs • Analyzed existing marketing materials and assisted the Sales Department with their refinement • Prepared diverse media presentations and materials for regular leadership development workshops and client meetings • Conducted customer and vendor surveys December 2002 – Contract Administrator Quality Distributors, December 2003 LLC. • Supported the Sales Managers by organizing market rollout projects • Audited and maintained all dealer contracts and provided support for confidential legal proceedings • Acted as assistant to the President, completing expense reports and research projects March 2002 – December Office Manager American Connections, 2002 LLC. • Responsible for bookkeeping, daily cash reconciliation and deposits, invoicing, inventory management, contract administration, commission calculations, shipping, file management and database administration July 2001 – February Sales Consultant Qwest Communications 2002 • Maintained the highest level of customer service, recommending products and services to meet customer’s needs • Subsequently followed up to ensure correct products and services were received and resolved any discrepancies August 1999 – April 2001

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Provisioner

Getnet International/ClearData Acted as a liaison between Getnet and various CLEC’s, ensuring circuit orders were turned around in a timely manner Worked with the Sales team to ensure the customer’s expectations were in-line with the carrier’s resource capabilities

EDUCATION

Pursuing a bachelor’s degree from Pennsylvania State, graduation 2011; currently maintaining 3.8 GPA.