1.0 Introduction Maxis Communications Berhad is a mobile phone service provider in Malaysia. It was started in the year 1993. It uses the dialling prefix identifier of “012” , “017” and “0142”. Their mobile services are provided over the 900 & 1800 MHz GSM band and as July 2005, the 2100 MHz UMTS band. Maxis Berhad, with its consolidated subsidiaries (together, ‘Maxis’), is the leading mobile communications service provider in Malaysia with over 11.4 million mobile subscribers as of 30 June 2009. Maxis was granted licences to operate a nationwide GSM900 mobile network, a domestic fixed network and an international gateway in 1993. It commenced its mobile operations in August 1995 and launched its fixed line and international gateway operations in early 1996. Since its establishment, Maxis has been providing a full suite of services on multiple platforms to fulfil the telecommunications needs of individual consumers, SMEs and large corporations in Malaysia.