Management Hp Case Study Ppt

In the name of Allah the most Beneficent the Designed by: MUHAMMAD SHAHID SHARIF

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Muhammad Shahid Sharif R#068 COMSATS (Sahiwal)

MBA B#03

© 2003 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change

Designed by: MUHAMMAD SHAHID SHARIF

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Name

Roll NO.

Muhammad Irfan

72

Hafeez-u-Rehman

08

Sabtin Raza

92

Mubashar Hussain

40

Fahad Sagheer

90

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Q#.1 Described the structural problems HP had.?

Structural problems Formal structure was not designed. 11 layer of management that have many. Sales people confused to work. Customers did not know Whom to call for complaint. That sales specialists did not typically spent their time for customer. Designed by: MUHAMMAD SHAHID SHARIF

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Structural problems.

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Q#.2 (i) How did Mark Hurd decide to address his company.?

Know about Retreat 25 top corporate customers Head of corporate technology Mr,Hurd Executive of the organization. Decision about hiring 100 sales specialists. through sales rapes.

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Q#.2 (ii) what do you think of his changes.?

Think about CHANGES. • Eliminate 3 layer of management to reduce inefficiency of sales structures. • Sales reps assign one top customer that customer know whom to contact that make for

• •

customer easy to contact. Top HP sales executives makes speedier decision due to this low waste of time. Sales peoples spent 40% time as Compare30% because to the customer provide proper attention. Designed by: MUHAMMAD SHAHID SHARIF

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Q#.2 (iii) How do you think the company customer

response these changes.?

PEOPLES RESPOND. • After the addressing of his company structural problems that make a big changes. Due to this changes worker take proper attentions on the customer. Customers gain proper attention, dealing & Low time consuming. Easy call and say something easy that they want. These type of changes was very help full for their customers because eliminating one person instead four persons. Organization was going to become an industry leader in computers market. Designed by: MUHAMMAD SHAHID SHARIF

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Q#.2 (iv) How about company Executives and •

•

Sales force.? Top HP executives now say that they can make speedier decision with the new sales structure.

And sales peoples are spending more than 40% of the time with customers as compare to around 30% a year earlier.

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Q#.3 Mechanistic or a Organic Org? why?

Because.

More Mechanistic

• Mechanistic should be

High specialization Rigid departmentalization

necessary for HP because large

Clear chain of command Narrow spans of control

organization tend to be more

Centralization

mechanistic.

High formalization

• Make better span of control. • Clear chain of command, regulations, standardize task and similar control are essential

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Q#.4 Role of Org structure in an Org efficiency & effectiveness? Organizational Structure The formal arrangement of jobs within an organization. Organization Efficiency and Effectiveness. Organization that have formal org structure very good and systematic the organization not only with getting activities completed and meeting organization goals but also doing so as efficiently possible. In successful organization high efficiency and high effectiveness go hand in hand through better Org structure. Poor Org structure most often due to inefficiency & ineffectiveness can cause lose desired goals.

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Before and after…

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