Mahendra_resume.docx

MAHENDRA GATTAMANENI Mobile: +91-81474 08069 : [email protected]

EMPLOYMENT OBJECTIVE To obtain a position that will allow me to utilize my System and networking and organizational skills to better the company and my personal skill set. PROFILE: Having 4.3 years of experience in System and Technical support professional with good experience in managing server and network infrastructures across UNIX, Linux, Windows and VMware platforms. Ability to Communicate comfortably at all levels, thereby ensuring good teamwork. Capable of making significant contribution to the Profitability of any employer. TECHNICAL ACUMEN:

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Technology vision and strategy 24x7x365 technical operations Technical Trainings SaaS & managed web services – Right Now, Salesforce, Office365 Infrastructure architecture (IaaS) & management Azure Active Directory – Cloud Identity LAN, WAN, VPN, Wireless Technology & Troubleshooting Client OS: Windows, MAC OS X, iOS, Android VMware ESXi 6.5, VMware Virtual center Windows server 2003, Windows server 2008 & 2008 R2

EXPERIENCE:

Present experience: Company Name : AMPLUS Period : NOVEMBER 2017 to Till Date Designation : Support Engineer, Microsoft Azure Services – CSS Microsoft Azure is a cloud computing platform and infrastructure, created by Microsoft, for building, deploying and managing applications and services through a global network of Microsoft-managed datacenters. It provides SaaS, PaaS and IaaS services and supports many different programming languages, tools and frameworks, including both Microsoft-specific and third-party software and systems.  Work on escalated tasks related to interconnectivity issues and complex cloud-based identity management and user authentication, service interruptions with Virtual Machines (their host nodes) and associated virtual storage (Blobs, Tables, Queues).  Moderate and contribute to the support forums (specific to Az Networking, Az Virtual Machines, Az Active Directory, Az Storage) for Microsoft Developers Network including Partners and MVPs.  Provide consulting and cloud architecture for premier customers and internal projects running on MS Azure platform for high-availability of services, low operational costs.  Reporting to the Group Manager for technical escalations, analyze top-issues and top call drivers for the week and provide action plans to streamline processes.  Handle escalated Support tickets till closure for MS Azure IaaS platform.  Exposed to working with various issue severities, engaging specialized teams, close deadlines.  Work closely with the program management / product group for info on new released features. Interact with principal owners of Microsoft proprietary enterprise products.

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Contribute and collaborate with the content development team for official documentation, tech blogs and "how-to" tutorials. Design lab sessions for team members to reproduce critical issue. Organize tech sync calls to be up-to-date on platform updates / emerging technologies Part of an internal project to automate the Support process by designing an IVR using artifical intelligence and logical troubleshooting algorithm.

Company Name Period Designation

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AMPLUS October 2015 to 2017 Wintel/VMware Administrator

Built Windows Server 2003 and 2008 VMs and physical servers via HP iLO virtual media and deploying virtual machines from templates.                

Installed several hotfixes and patches on windows servers to eliminate vulnerabilities. Failed over Windows cluster resources from Active to Passive nodes in a cluster environment for scheduled maintenance and emergency changes. Updated drivers and firmware on HP branded Emulex FCA using OneCommand Managed user accounts using Active Directory 2003/2008 to create new domain accounts, provide controlled access to existing network shares as well as creating new ones using Hyena. Troubleshooting user account lockouts using AD Lockout tool and Microsoft Operations Manager. Identified highest space using folder on various NAS servers to free up disk usage using TreeSize Professional. Worked as a primary/dedicated Windows resource in a company-wide Managed Print Services (MPS) project involving building print servers, hundreds of windows print queues, installation of print drivers, printer network sharing, and troubleshooting connectivity issues, configuring job storage/PIN printing. Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi hosts. Used VMware vMotion to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts. Worked on the installation of NMI drivers on HP blade ESXi servers to eliminate PSoD. Created clones from existing VMs (both live and powered-off) Deployed several VMs from Templates and customized their configurations as-needed. Responded to server down alerts in a timely manner and brought them up via HP iLO/ Dell DRAC. Created Audit reports for E&Y external audit requests. Worked as a member of both the projects as well as the steady state operations teams. Participated in regular 24x7 on-call rotations and coordinated with the offshore team for night-time scheduled activities. Company Name : AMPLUS Period : SEPTEMBER 2014 to 2015 Designation : Desktop Support Engineer. Role:  Installation and troubleshooting of Operating systems like Windows 2003 / XP Professional Windows 7 & 8.  Configuration of Local and Network Printers on workstations.  Configuration and troubleshooting wireless internet connection.  Configuration and troubleshooting of Lotus Notes Email clients and other desktop related issues using Remote Desktop software.  Installation of Antivirus such as Symantec 10.0, Trend Micro and McAfee 8.0 with periodic updates.  Backing up user’s data and profiles.  Trouble Shooting Hardware Problems and Network related issues.  Installation and configuration of Lotus notes, AutoCAD, MS Office, Service Packs, and other third party software.  Periodically check the systems for updating the antivirus, patches. 

Managing and resolving End user requests within the SLA using TOPS online ticket logging tool and service online tool.

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Knowledge in DNS and DHCP Services.

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Backing up user’s data with NT Backup

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Establishing LAN connection and troubleshooting LAN issues.

PROFESSIONAL TRAINING AND CERTIFICATIONS:

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Completed Microsoft Azure admin

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Completed VMware training

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Training completed in MCP (Microsoft Certified Professional)

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A+(Hardware), N+(Networking)

Education: Completed B.Sc from Sri Vivekananda Degree College with 65% 0f aggregate. PERSONAL INFORMATION:

Father name

: G Balakrishnamnaidu

Date of Birth

: 01-02-1990.

Nationality.

: Indian

Gender

: Male

Languages

: English, Telugu, Tamil, Kannada, Hindi.

Present Address

: N0:003,Balaji PG, 1st main, venkateswara Layout, BTM 1st Stage, Old madiwala, Bangalore-500068. Permanent Address : H.NO 1-21, Periyavaram, Ward 8th, Post&Mandal Venkatagiri, S.P.S.R. Nellore [Dist.], Andhra Pradesh, India-524132.

Declaration: I hereby declare that the above-mentioned information is correct up to my knowledge and bear the responsibility for the correctness of the same. Thank you for your time. I know I can make a difference, Hope to hear from you soonest. Date: Place: Bangalore

(MAHENDRA GATTAMANENI)