Magellan 8100 Prog
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HELP DESK QUICK REFERENCE CARD Magellan® 8100/8200
FRU Error Codes Power On?
A = Control Panel Error Action: Check to see that no buttons on the control panel are “stuck” or held down. Call Scanner/Scale On-site Service personnel to swap the scanner/scale. c = Calibration Error Action: The scale has lost calibration. Call Scanner/Scale Support personnel check and recalibrate the scale.
Pass Self Test?
0 = Scanner Interface Configuration Error Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale. 1 = Digital I/F Board Configuration Error Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale.
Read Labels ?
2 = Digital I/F Board Malfunction Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale. 3 = Motor Failure Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale.
Data to POS?
4 = Laser Failure Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale. 5 = Digital I/F Board Malfunction Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale.
Weigh Product ?
Aux. Remote Power Scale Scale Scan EAS Port Data Data Antenna Port Scale Display I/F I/F
Operator Buttons and Indicator LEDS
Volume/Tone Button* Scale Zero Button
Scan LED Scale LED
* Hold Volume/Tone Button down for 10-seconds to re-set scanner/scale and initiate self test.
Diagnostic Error Display The diagnostic error display is located in front of the motor/facet wheel, visible through the horizontal window.
6 = Digital I/F Board Malfunction Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale. 7 = Scale Failure Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale. 8 = Remote Weight Display Action: Call Scanner/Scale On-site Service for POS/scanner/scale I/F check. Please Note: Error codes should be given to the Scanner /Scale Support provider and supplied with RMA request to manufacturer.
© PSC, Inc. 01/2004 R44-2419 (Rev. B)
Escalation Support Options PSC Scanner Scale Tech Support 541-683-5700 (USA only) 6:30am - 5:00pm Pacific Time Monday thru Friday
-or-
Contact your nearest PSC Support Center. For a full listing of PSC Support Centers go to:
www.pscnet.com
FRU Error Codes Power On?
A = Control Panel Error Action: Check to see that no buttons on the control panel are “stuck” or held down. Call Scanner/Scale On-site Service personnel to swap the scanner/scale. c = Calibration Error Action: The scale has lost calibration. Call Scanner/Scale Support personnel check and recalibrate the scale.
Pass Self Test?
0 = Scanner Interface Configuration Error Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale. 1 = Digital I/F Board Configuration Error Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale.
Read Labels ?
2 = Digital I/F Board Malfunction Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale. 3 = Motor Failure Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale.
Data to POS?
4 = Laser Failure Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale. 5 = Digital I/F Board Malfunction Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale.
Weigh Product ?
Aux. Remote Power Scale Scale Scan EAS Port Data Data Antenna Port Scale Display I/F I/F
Operator Buttons and Indicator LEDS
Volume/Tone Button* Scale Zero Button
Scan LED Scale LED
* Hold Volume/Tone Button down for 10-seconds to re-set scanner/scale and initiate self test.
Diagnostic Error Display The diagnostic error display is located in front of the motor/facet wheel, visible through the horizontal window.
6 = Digital I/F Board Malfunction Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale. 7 = Scale Failure Action: Call Scanner/Scale On-site Service personnel to swap the scanner/scale. 8 = Remote Weight Display Action: Call Scanner/Scale On-site Service for POS/scanner/scale I/F check. Please Note: Error codes should be given to the Scanner /Scale Support provider and supplied with RMA request to manufacturer.
© PSC, Inc. 01/2004 R44-2419 (Rev. B)
Escalation Support Options PSC Scanner Scale Tech Support 541-683-5700 (USA only) 6:30am - 5:00pm Pacific Time Monday thru Friday
-or-
Contact your nearest PSC Support Center. For a full listing of PSC Support Centers go to:
www.pscnet.com
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