Lotus Garden Hotel

International School of Asia and the Pacific Hospitality Industry Management Alimannao Hills, Peñablanca, Cagayan Telephone Number: (078) 844-1010

CITY GARDEN SUITE LOTUS GARDEN HOTEL IBARRA`S PARTY VENUES AND CATERING A Practicum Report

Ms. Diana C. Tungcul HIM, Program Coordinator

In Partial Fulfillment of the Requirement for Local Practicum

Submitted by: Michelle L. Ilo BSHIM IV-A

Date Submitted: 22 February, 2009

Table of Contents Title Page Acknowledgement Dedication I. Introduction A) Lotus Garden Hotel

B) City Garden Suite C) Ibarra’s Party Venues and Catering

II. Analysis, Recommendation, and Conclusion A) SWOT Analysis B) Recommendation C) Conclusion

III. Work Experience

ACKNOWLEDGEMENT

I had cast my burden to you and you lifted me up from the life of hopeless.

You showed your faithfulness and mercy which inspires me to get ahead of myself.

Thank You to the privilege of loving you.

You are more than enough in my life. I love you Jesus.

DEDICATION

I greatly dedicate this book to:

Ate Winnie Tuliao for an unlimited advice and inspirational message;

My friend Bong for the laughter;

My parents whom always been my platform to move on.

INTRODUCTION

While the practice of renting space to travelers stretches back to antiquity, what could be considered the modern concept of a hotel derives from 1794, when the City Hotel opened in New York City. While the practice of renting space was not new, the City Hotel was purported to be the first building devoted exclusively to hotel operations. For it’s time, the building was quite large and possessed 73 rooms. Similar operations soon appeared in such nearby cities as Baltimore, Boston and Philadelphia. Interestingly, New York City’s first skyscraper was a hotel the six story Adelphi Hotel. Hotels took a distinct step up in style and class when the Tremont House opened in Boston in 1829. This hotel was considered by many to be the beginning of what was regarded as first class service. With 170 rooms, the Tremont House was a large facility. In addition, the hotel offered features which, for the time, were amazing. Private single and double rooms were available, which offered not only privacy, but also security. In addition to water pitchers and a washing bowl, free soap was provided in each room. The Tremont House offered French cuisine and, reportedly, was the first hotel to have a Bellboy.In 1908, the Buffalo Statler opened, marking the beginning of the modern commercial hotel era. Many services now considered standard were introduced by the Statler, including such amenities as a light switch next to the door, private bathe, ice water and a morning newspaper. The Statler set the standard of the day by being clean, comfortable and affordable. The Statler served as the pattern for hotel design and operation for many years. In the 1920’s, hotel building entered a boom phase and many famous hotels were opened, including the Waldorf Astoria, New York’s Hotel Pennsylvania, and the Chicago Hilton and Towers, which was originally named the Stevens. Motels began to replace roadside cabins as use of the automobile spread throughout society. Offering clean rooms with adjacent parking, motels enjoyed great popularity with the traveling public. In the 1950’s and 1960’s, the practice of franchising appeared within the industry. Franchising enabled entrepreneurs to expand their operations without the use of substantial capital. For much of their history, hotels were owned and

operated by individuals. However, as franchises and chains began to appear, individually owned hotels found themselves increasingly at a competitive disadvantage. By the 1960’s, independent prospects began to improve as the result referral organizations such as Quality Courts, Best Western, Master Host and Best Eastern. From the 1980’s forward, mergers and acquisitions became common within the industry, and rand become hotly traded commodities. Recently, use of management companies has entered the mainstream. As a result, many chains are more involved in management than in ownership. These chains realize a much more predictable and steady income stream than had normally been yielded by ownership.

Lotus Garden Hotel Manila, Philippines Formerly Royal Palm Hotel Welcome to Lotus Garden Hotel, a haven of distinct splendor Formerly the Royal Palm Hotel, Lotus Garden Hotel is ideally located on Mabini corner Padre Faura streets, virtually linked to many of the most noteworthy places in the Philippines' capital and its next-door cities. Lotus Garden Hotel lets you celebrate the country's rich historical background from the Rizal Park (Luneta) to Intramuros to Fort Santiago to the Malacañang Palace, the seat of presidency in the Philippines. A short travel then permits you to delight in various leisure activities that cater to the senses. Lotus Garden Hotel is minutes away from the exciting party atmosphere that is Malate/Remedios Circle, the unique wine and dine experience that is Baywalk (Roxas Boulevard), and some of the best bargain shopping centers such as Quiapo, Divisoria, and the newly-opened SM Mall of Asia to the south. Finally, Lotus Garden Hotel also allows you to be within reach from several tourism and business areas that the nation takes pride in. A quick ride takes you to the World Trade, Cultural, and International Convention Centers plus many of the International Embassies populating the region.

Lotus Garden History

One may wind up as he listens with friends and family members at Kiko’s Music and Wine Bar. Along with its cozy ambience, wide choices of cocktail drinks, wines and beers are available at the bar. Kiko’s Music and Wine Bar also offers billiards facilities for billiards fanatics.

For Japanese food lovers, the Susi Bar offers authentic Japanese cuisine like sashimi, shusi and masi among others.

However, some guests wish to fully experience the homey and posh realm of the guestroom, where 24-hour room service is also available. Lotus Garden Hotel’s success and glory in the industry can also be attributed to the cleanliness of the premises. Cleanliness is one of the major covenants that the hotel upholds. Truly, the hotel had lived to its plight. Other hotels in the metropolis either gone looking old or even closed down and failed to succeed because of their failure to maintain cleanliness. Cleanliness, being one major intent and objective of the hotel, Lotus Garden Hotel is confident that generations will pass – foreigners and local residence alike – shall enjoy the services offered by the company. Furthermore, as part of its strategic vision, its aim to further improve its hotel computerization system and getting into the modern trends information technology, Lotus Garden Hotel has recently acquired a computer system called Fidelio. This is the computer program widely used by deluxe or five-star hotels worldwide. Royal Palm Hotel is now considered one of the few standard hotels in the country that utilizes the Fidelio system. Accredited as a standard class hotel under the Department of Tourism, Royal Palm Hotel its people to be one of its best chattels – the human asset. The norms and cultures exhibited in the company are based and founded on integrity, positive attitude, serviceorientation, maturity, teamwork and the drive in striving for excellence. These tenets create an amiable character that is truly distinct which enables the company to achieve great satisfaction from the guests’ end. This can be measured and determined through the hotel’s track record of high rate of returning guests and positive feedback and comments from the guests. With its world class facilities and services, the hotel truly lives up to its mission of providing quality service, value for money and achieving the highest degree of satisfaction among its guests and clients. Right in the heart of manila, genteel service and utmost convenience awaits everyone at Lotus Garden Hotel, your home away from home.

Lotus Garden Hotel - Manila, Philippines Hotel Accommodations Elevating "affordable" and "cheap" to greater heights. Looking for a cheap hotel in Manila makes you expect low quality, a total lack of value, and poor accommodations. NOT with Lotus Garden Hotel. When seeking a cheap hotel in Manila for any type of visit, you need not limit yourself to just having a bed to sleep in. We understand that guests do not always want expensive extras but also know that they consistently hunt for the best deals. Lotus Garden Hotel - Manila boasts of cheap rates bundled with unbeatable value. 80 guest rooms all exude a simple sense of elegance but include basic amenities that are extremely functional. All rooms have individually-controlled airconditioning, cable television with over 72 channels, a wellstocked mini-bar, private bath with hot and cold shower, IDD/NDD telephone system plus voicemail, and coffee/tea-making facilities. The Deluxe Rooms extend the concept of ideal affordability by offering a choice of 2 beds and a kitchenette. These features make the Lotus Garden Hotel not only a cheap hotel in Manila where you can stay on your business visit or simply to cool down, but also makes it an ideal temporary home for any group that requires one. So the next time you need a hotel in Manila, thinking "cheap" or "affordable" is now a good idea.

Lotus Garden Hotel

Mission statement

To operate a profitable and growing world-class standard chain of hotels by providing quality facilities and personalized services; thus giving our clients value for their money and the highest degree of satisfaction.

Vision Statement A well established and most preferred chain of standard Filipino hotels known for its unique world class facilities and services committed to the pursuit of excellence in satisfying the needs of its clients. Quality Policy

Lotus Garden Hotel is committed to provide level customer satisfaction by offering guests value for money through continuously-improved quality facilities and services rendered by professional and friendly staff in accordance with hotel industry standards.

In support of this commitment, it aims: •

To manage financial resources through cost efficiency and revenue maximization thereby attaining maximum profitability.

•

To maintain clean, safe and secured facilities and environment. To deliver the warmth of Filipino Hospitality to guest through excellent services and responsive feedback mechanism. To select, develop and maintain competent human resources.

• •

• • •

To attain organization unity and effectiveness. To update facilities to achieve world-class standards. To maintain and continuously improve the Quality Management System. -

MS. JEANETTE L. MACASIEB Executive Vice-President

Room Types Premium (Studio) • • • • • • •

Two (2) twin beds or one (1) king-sized bed Bedside lamps (2) Bedside rugs (2) Painting Bathroom with one bath and shower Kitchenette with stove, fridge, utensils Two seaters dining table with chairs Lowest Rate At United States Dollar (USD) 125 Superior Suite

• • • • • • • •

One (1) Bedroom Suite Double bed Wardrobe Night tables with lamps (2) Side tables Painting Bathroom shower Kitchenette, bar counter with two stools and utensils Lowest Rate At United States Dollar (USD) 180 Executive Suite

• • • • •

Two (2) Bedroom Suite Double bed Queen-sized bed Closet space to each bedroom Bedside rugs (2)

• • • • • • • •

Living area with love seat Coffee table Center rug Four seater dining table with chairs Painting One bathroom with bath and shower Kitchenette has fridge, stove, utensils Patio, balcony with table and chairs Lowest Rate At United States Dollar (USD) 250 Deluxe Suite

• • • • • • • • • • • • • •

Two (2) Bedroom Suite Double bed Queen-sized bed Closet space in each room Bedside tables with lamps per room (2) Bedside rug to each bed Living area with sofa Wing chair with table Coffee table Centre rug Four seater dining table with chairs Two (2) Bathrooms with one (1) bath and one (1) shower Kitchenette has bar counter with two stools, fridge, stove, utensils A patio, balcony with table and chairs Lowest Rate At United States Dollar (USD) 275 Lotus Garden Hotel Manila Amenities & Services Each of our rooms comes equipped with:

• • • • • • • •

Air-conditioning Wireless Internet Access Coffee / Tea maker Room safe Cable television Telephone Dresser Writing desk

• •

Arm chairs Standing lamp Common Features to all Rooms: • • • • • • •

Individually-controlled air conditioning Queen-sized bed or two single/double beds Cable TV with over 72 channels Well-stocked Mini Bar Private bath with hot and cold shower IDD/NDD Telephone system w/ voicemail Kitchenette, Coffee/Tea making facilities

Lotus Garden Hotel Manila Cilantro Restaurant For those searching for gastronomic delights, and extraordinary culinary experience that you will never forget, Lotus Garden Hotel can satisfy you with the following dining bistros that will delight and satisfy your appetite. Talyasi Restaurant provides you with delectable choice of Filipino dishes that you will truly savor, Guest can experience fine dining pleasure and while savoring appetizing dishes like authentic Kare-kare, Pata Bawang, Talyasi’s Major specialties.

Cilantro Resto and Bar Breakfast Menu (Available from 6:00AM to 10:00AM)

American Breakfast ….. Php. 250.00 ♣ Two fried eggs with Ham or Crispy Bacon served with bread, butter and jam with coffee or tea, chilled orange juice or sliced fresh fruit in season. Filipino Breakfast ….. Php. 250.00 ♣ Two fried eggs with Beef Tapa or Boneless Dagupan Bangus (Milkfish) served with garlic fried rice and pickled papaya with coffee or tea, chilled orange juice or sliced fresh fruit in season. Pancakes/Waffles (Served with butter and maple syrup) Plain Pancakes (2pcs.)

.....Php. 95.00

Plain Pancakes (2pcs.) with Ham or Crispy Bacon .....Php. 210.00 Plain Waffle

.....Php. 95.00

Plain Waffle with Ham or Crispy Bacon

.....Php. 210.00

A LA CARTE (Served with garlic fried rice and pickled papaya)

Fried Eggs (2 pieces)

.....Php. 65.00

Omelets

.....Php. 75.00

Ham and Cheese Omelet

.....Php. 130.00

Eggs Benedict

.....Php. 140.00

Longganisa (Filipino Sausage) (2 pieces)

.....Php. 175.00

Tocino (Cured Meat of Chicken or Pork)

.....Php. 175.00

Beef Tapa (Cured and Fried Beef)

.....Php. 210.00

Boneless Daing na Bangus (Marinated and Fried Milk Fish) . .....Php. 210.00 Corned Beef

.....Php. 210.00

Bacon

.....Php. 210.00 BEVERAGES

Coffee

HOT

-

COLD

Decaf

Php. 60.00

Brewed

Php. 60.00

Espresso

Php. 70.00

Flavored Selection

Php. 80.00 Php. 90.00

- Café Latté, Cappuccino, Café Mocha, Caramel, Macchiato, White Choco Extra Flavors: Almond Rocca, Vanilla, Hazelnut Additional: Php. 22.00

Tea (Served in Teapot) Ceylon, Green Tea, Chamomile Lemon, Strawberry, Green

Chocolate/Milk

Php. 70.00 - Php. 60.00

Php. 60.00

.

.

Php. 60.00

Fresh Juices Calamansi Juice - Pineapple Juice

Php. 55.00 Php. 90.00

Watermelon Juice (Seasonal)

Php. 90.00

Melon Juice (Seasonal)

Php. 90.00

Apple Juice

Php. 110.00

Mango Juice

Php. 110.00

Orange Juice

Php. 170.00

Soda Coke, Diet Coke, Coke Zero, Sprite, Diet Sprite, Root beer, Royal - Php. 60.00

Smoothies and Shake Rootbeer Float

- Php. 110.00

Tropical Smoothie (Pineapple and Banana) Php. 130.00 Fruit Smoothie

- Php. 130.00

Health Drink (Ice Cream with Cucumber, Tomato, Carrot) Php. 140.00 Chocomalt Creamy orange Frosty 135.00 Mocha Brownie Choco Crunch (Cookies and Cream) 165.00

- Php. 110.00 - Php. - Php. 135.00 - Php.

-

Milkshake – Strawberry, Banana, Ripe Mango, Avocado Php. 165.00

Tonic Water

- Php. 60.00

Soda Water

- Php. 60.00

Battled Water

- Php. 60.00

Wings Over Manila Sports Bar Searching for a chance to relax with a cool glass of wine in hand! Then this is the best spot for you! With cozy ambiance and wide variety of cocktails drinks, wines and various beverages

Lotus Garden Hotel Manila Facilities & Services • • • • • • •

Foreign Currency Exchange Laundry / Dry Cleaning Safe Deposit Box Massage Service 24-hour standby generator Room service 24-hour security service Lotus Garden Hotel Manila Meeting & Banquet Facilities Having a special occasion? Planning an important meeting? Then avail of our excellent facilities for your meeting and banquet needs!

Lotus Garden Hotel has three cozy function Rooms: Palmera, Anahaw, Rapis-named after the historic palm tress in the Philippines. Fast becoming the preferred venues for conferences and social events that will provide you with everything you will ever need food and the actual set-up will prepared exactly the way you prefer it.

Lotus Garden Hotel Manila Function Rooms Choose the function room that will suit your requirements and leave all the hassles to us. Whether you are planning for a social or corporate event, our state-of-the-art audio-visual equipment as well as the assistance of our banquet coordinators, will surely make your event a success. Function Room Palmera

Area (sq.m.) 114.25

Theater Classroom Banquet 60

60

60

We cater to corporate meetings, weddings, debut and other corporate and social functions.

Lotus Garden Hotel Manila Request for Proposal For us to serve you best, please fill-out the proper information below. Required fields are marked with asterisks ( * ). General Information: *Name: Address: Country: Occupation: Company: *Contact Phone Number: *Fax Number: *Email Address: City Perks: Industry Type: Frequency of Meeting: -Once a Year -Twice a Year -Quarterly -Every Two Months

-Monthly -Weekly -Others

Meeting Information: Meeting Start: Month/Day/Year Meeting Name: Month/Day/Year Number of Attendees: Number of Sleeping Rooms required: Estimated Decision Date: Month/Day/Year Amenities & Hotel Features Required: Audio-visual Equipment Public Address (Sound) System Business Center Video / Overhead Projection System Writing Materials Set-up (Choices): -

- Theater - Classroom - U-Shape - Boardroom - Banquet Estimated Budget: Php Meal Requirements: - Breakfast - AM Snack - Lunch - PM Snack - Dinner Meal Type: -

Buffet Set

Additional Request(s):

Lotus Garden Hotel Manila

Business Center Our Business Center is fully equipped: • • • • • • • • •

Complete secretarial services DSL Internet access Facsimile and Photocopying services Travel desk Tours and Transport services Airline ticket re-confirmation Postal services Document and Parcel handling Visa extension and passporting Lotus Garden Hotel Manila Hotel Location Approximately 11 km. away from the international airport, a few minutes walk to the U.S. Embassy, Lotus Garden Hotel is ideally located in the corner of A. Mabini and P. Faura Streets in the heart of Manila. It is likewise a short ride to the Cultural Center of the Philippines, Philippine International Convention Center, Rizal Park, Malls, Golf courses and churches. Lotus Garden Hotel Hotel Manila, Philippines 1227 A. Mabini corner Padre Faura Sts. Manila, Philippines

Tourist Spots • • •

Rizal Park Fort Santiago Intramuros Business and Cultural Venues: (CCP Complex)

• • •

Philippines International Convention Center Cultural Center of the Philippines World Trade Center Government Offices

• • •

Department of Tourism Central Bank of the Phils Manila City Hall Hospitals

• • •

Medical Center Manila Medical Doctors Manila Philippine General Hospital Embassies

• •

US Embassy Embassy of Japan Churches

• •

Malate Church Ermita Church Lotus Garden Hotel Manila Contact Information Resident Manager Telephone: (632) 522-1515 Fax: (632) 522-0768 Email Address: [email protected]

Finance Department Telephone: (632) 522-1515 Fax: (632) 522-0768 Email Address: [email protected] Sales and Marketing Department Telephone: (632) 523-2575 Fax: (632) 522-0768 Email Address: [email protected] Front Office Manager Front Office Manager Telephone: (632) 522-1515 Fax: (632) 522-0768 Email Address:

[email protected] lotus@citygarde

City Garden Suites Manila, Philippines

“Outstanding 3-Star Hotel” 2005 20th National Consumers Excellence Awards Among the Top Manila Hotels: City Garden Suites City Garden Hotels continues to lead as one of the most preferred brands for Standard Class Manila hotels. City Garden Suites - Manila, one of the 3 properties under the City Garden brand, has emerged to be first-in-mind for hotels in the Philippines' capital city. Not many Manila hotels offer classy and elegant accommodations at amazingly affordable rates. Just with the City Garden trademark, however, guests on a trip to Manila can be confident of a pleasurable hotel stay in City Garden Suites. Enjoy the City Garden Suites - Manila hotel's excellent facilities, feel the genuine Filipino hospitality, and experience the superb service that will make your Manila visit feel like you stayed right at home. City Garden Suites - Manila is not just an alternative residence against a list of other Manila hotels; the affordable rates do not necessarily translate to limited amenities and services. After a busy day at work or touring Manila's sights and sounds, Guests can relax at the Cafe Miranda Bar & Restaurant or simply tuck themselves in their rooms and avail of high-quality room service. Groups are also welcome! Guests who wish to conduct conferences, seminars, and parties in Manila need not look for other hotels. The City Garden Suites remain competitive among hotels in Manila with their function rooms that can cater to any event. No other Manila hotel can provide unbeatable value like the City Garden Suites. Have a wonderful stay!

City Garden Suites Manila, Philippines Hotel Accommodations The City Garden envisions an atmosphere for all its properties that showcases Philippine culture in its authenticity; similar to other exuberant hotels and resorts in the country. City Garden Suites - Manila successfully provides its Guests with what other Philippine hotels try to offer: a genuine Filipino stay. Guests visiting the Philippine capital city of Manila whether on a strict budget or not - can expect amenities and services well above the three stars that hotels are awarded with. City Garden Suites - Manila boasts of unique additions in its tastefully-appointed Guest rooms; an out-of-the-box strategy which most Philippine hotels are not usually expected to intend for their facilities. As an example: while all 92 well-appointed rooms take care of the Guests' basic needs, City Garden Suites equipped some with en-suite videoke. Other rooms include a kitchenette, breakfast, a choice between hot & cold shower or a bath tub, a mini bar, and best of all a veranda. As part of an armada of Philippine hotels that entice foreigners to explore the country, City Garden Suites - Manila lives up to the steadily-increasing popularity of the City Garden brand. It is due to this popularity and world-class guest rooms and services that the Philippine Tourism Department (DOT) accredited the property along with other hotels to boost the tourism industry. Room Types STANDARD SINGLE • • • • • •

Equipped with twin beds Cable television Shower with bathtub Hot & cold shower Mini-bar Breakfast is not included Lowest Rate At United States Dollar (USD) 55 STANDARD DOUBLE

• • • •

Equipped with twin beds Cable television Shower with bathtub Hot & cold shower

• •

Mini-bar Breakfast is not included Lowest Rate At United States Dollar (USD) 60 SUPERIOR SINGLE

• • • • • • •

Queen-sized bed Cable television Mini-bar Hot & cold shower Shower with bathtub Coffee / Tea maker Buffet breakfast is included Lowest Rate At United States Dollar (USD) 65 SUPERIOR DOUBLE

• • • • • • •

Queen-sized bed Cable television Mini-bar Coffee / Tea maker Shower with bathtub Hot & cold shower Buffet breakfast is included Lowest Rate At United States Dollar (USD) 70 DE LUXE SINGLE

• • • • •

Equipped with twin/queen beds Cable television Hot & cold shower or with bath tub Coffee / Tea maker Buffet breaksfast is included Lowest Rate At United States Dollar (USD) 75 DE LUXE DOUBLE

• •

Equipped with twin/queen beds Hot & cold shower or with bath tub

• • •

Cable television Coffee / Tea maker Buffet breaksfast is included Lowest Rate At United States Dollar (USD) 80 ONE- BEDROOM SUITE SINGLE

• • • • • •

Equipped with in- room videoke In-room elsafe Single or twin bed Coffee / Tea maker With buffet breakfast Hot & cold shower or with bath tub Lowest Rate At United States Dollar (USD) 85 ONE- BEDROOM SUITE DOUBLE

• • • • • •

Equipped with in- room videoke In-room elsafe Single or twin bed Hot & cold shower or with bath tub Coffee / Tea maker With buffet breakfast Lowest Rate At United States Dollar (USD) 90 JUNIOR SUITE SINGLE

• • • • • •

Equipped with kitchenette In-room elsafe Cable television Mini-bar Hot & cold shower or with bath tub Rate includes buffet breakfast. Lowest Rate At United States Dollar (USD) 100 JUNIOR SUITE DOUBLE

• •

Equipped with kitchenette In-room elsafe

• • • •

Cable television Mini-bar Hot & cold shower or with bath tub Rate includes buffet breakfast. Lowest Rate At United States Dollar (USD) 105 PENTHOUSE-B SINGLE

• • • • • • •

Veranda facing bay area Cable television Complete cooking facilities Mini-bar In-room elsafe Hot & cold shower Rate includes buffet breakfast Lowest Rate At United States Dollar (USD) 160 PENTHOUSE-B DOUBLE

• • • • • • •

Veranda facing bay area Complete cooking facilities In-room elsafe Cable television Mini-bar Hot & cold shower Rate includes buffet breakfast Lowest Rate At United States Dollar (USD) 165 PENTHOUSE-A SINGLE

• • • • • •

Veranda Kitchenette & dining, in-room Safety deposit box Cable television Mini-bar Rate includes buffet breakfast

Lowest Rate At United States Dollar (USD) 160 PENTHOUSE-A DOUBLE • • • • • •

Veranda Kitchenette & dining, in-room Safety deposit box Cable television Mini-bar Rate includes buffet breakfast Lowest Rate At United States Dollar (USD) 165 Terms and Conditions: • • • • • •

All rates are subject to 12% government tax Weekly/ Monthly rates are available Corporate and Group Rates are negotiable. Children 12 years & below are free of charge when sharing their parent’s room. Check-out time: 12:00 noon. Check-in time: 2:00 pm Rates are subject to change without prior notice.

City Garden Suites Manila, Philippines Amenities & Services Each of our rooms comes equipped with: • • • • • • • • • • •

Hotel-wide Wireless Internet access Telephone system with NDD/ IDD services Refrigerator with mini bar items Cable TV with 72 + channels In-room safety deposit box Pay Movie System Electronic door lock Automated wake-up calls Complimentary newspaper Bathtub/ hot & cold shower In-room coffee/ tea making facility

City Garden Suites Manila, Philippines Cafe' Miranda Café Miranda, the hotel’s coffee shop offers a variety of local and international cuisine. It also offers buffet breakfast from 6:00 am to 10:00 am, the price of which is PHP 250.00. For guests who wish to dine in yet want to feel the privacy and cozy atmosphere of their room, they can avail of Room Service up to 12:00 midnight. On special occasions, a pianist provides entertaining music at the restaurant. City Garden Suites Manila, Philippines The Lobby Bar The Lobby bar offers wide selection of wines and spirits, beer items, cocktail drinks, bar chows, and appetizers. The Sushi bar on the other hand, offers selection of freshly made Japanese items which are available in individual servings or value combinations.

City Garden Suites Manila, Philippines Facilities & Services • • • • • • • • • • • • • •

92 well-appointed and fully air-conditioned guest rooms and suites Spacious lobby Function rooms for Banquet, Seminars, or Conferences Café Miranda Bar & Restaurant/ Room Service Sushi Bar Travel and Business Center Transfer in or out services Foreign Currency exchange Laundry, Pressing & Dry cleaning services Hotel-wide high-speed wireless internet access Safety deposit boxes Heat/ smoke detector system 24 hour security with CCTV system 24 hour standby generator

City Garden Suites Manila, Philippines

Meeting & Banquet Facilities The hotel has three (3) elegant function rooms fully equipped and complemented with state-of-the-art audio-visual facilities. The function rooms - Lily, Lilac and Lavender were named after some exotic flowers can accommodate up to a maximum of 200 persons. City Garden Suites function rooms are ideal for wedding, debut, kiddie party, birthday, christening, graduation, seminar, conference, meeting, etc. Special Function Packages Kiddie Party Package Complete Kiddie Party Package as low as Php 22,275 (50 pax) Debut Package Complete Debut package as low as Php 24,000 (50 pax) Baptismal Package Complete Baptismal Package as low as Php 26,000 (50 pax) All Occasion Celebration Package Ideal for any kind of celebration package as low as Php 27,500 (50 pax) Wedding Package Complete wedding package as low as Php 36,250 (50 pax) For banquet inquiries and reservations, e-mail us at [email protected] or call us at (632) 536-14-51 local 119. Function Room Function Banq Cocktail Classroo Theate Boardroo Dimensio Room uet s m r m n

Area

Lily

60

70

40

70

30

7.85 x 10m

78.50 sq m

Lavander

60

70

40

70

30

7.85 x

78.50 sq

Lilac Lotus Ballroom

72

90

60

80

200

230

140

220

40

10m

m

9.9 x 10m

99.00sq.m .

25.6 x 10m

256.00sq. m.

City Garden Suites Manila, Philippines

Business Center The Business Center provides the convenience of an office with the services of highly trained staff. Services offered are as follows: • • • • • • • • • • •

Local Tours Local and International ticketing Passporting Visa Extension Car Rental High-speed Wireless Internet access Courier Services Secretarial Services Facsimile Photocopying Mailing & Postal services

With more than ten solid years of banquet service expertise both for corporate and social functions, City Garden Suites – your “All Occasion Celebration Venue” will give you more choices… more convenience… & more value for your money… For banquet inquiries, our accommodating and expert Event Specialist will assist you in handling a worry-free celebration of your special occasion like: • • • • •

Wedding receptions Debut Kiddie party Baptismal All occasions We also offer other amenities and services such as photo and video coverage, giveaways, flower arrangements, bridal car service, cakes, invitations, etc. City Garden Hotel Suites, Philippines Request for Proposal For us to serve you best, please fill-out the proper information below. Required fields are marked with asterisks ( * ). General Information: *Name: Address: Country: Occupation: Company: *Contact Phone Number: *Fax Number: *Email Address: City Perks:

Industry Type: Frequency of Meeting: -Once a Year -Twice a Year -Quarterly -Every Two Months -Monthly -Weekly -Others Meeting Information: Meeting Start: Month/Day/Year Meeting Name: Month/Day/Year Number of Attendees: Number of Sleeping Rooms required: Estimated Decision Date: Month/Day/Year Amenities & Hotel Features Required: Audio-visual Equipment Public Address (Sound) System Business Center Video / Overhead Projection System Writing Materials Set-up (Choices): -

- Theater - Classroom - U-Shape - Boardroom - Banquet Estimated Budget: Php Meal Requirements: -

Breakfast

- AM Snack - Lunch - PM Snack - Dinner Meal Type: - Buffet - Set Additional Request(s):

City Garden Suites Manila, Philippines Hotel Location Conveniently located within Manila’s commercial and business establishments, the hotel is near the US Embassy, fifteen minutes away from the World Trade Center, CCP Complex, historical area of Intramuros, the entertainment district of Malate and only fifteen minutes away from the domestic and international airports. City Garden Suites 1158 A. Mabini St., Ermita, Manila, Philippines Telephone: (632) 536-1451 Facsimile: (632) 524-4844 Domestic Toll-Free: 1-800-1-888-6789 Landmarks • • • • • • • •

Philippine International Convention Center (PICC) Cultural Center of the Philippines (CCP) World Trade Center (WTC) Department of Tourism (DOT) U.S. Embassy Japanese Embassy Intramuros Golf course Malate Catholic Church Tourists Spots

• •

Rizal Park Fort Santiago

• •

Intramuros Baywalk at Roxas Blvd. HISTORY

City Garden Hotels – Standards Hotels, Leader of the Standards Hotel in the country. ISO Lotus Garden Hotel – 1983 with 86 Guest Rooms plus 50 Guest Rooms added General Manager Mina Mediola City Garden Suites, Manila – 1992 with 96 Guest Rooms plus 46 Guest Rooms added General Manager Ellen B. Mendoza City Garden Suites, Makati – 1997 with 23-Storey Level with 160 Guest Rooms General Manger Johny Reyes City Garden Hotels Training Center – 2007 T.E.S.D.A. Accredited

WORK VALUES -the expressions of what we are and what we do -they give directions and purposes to the ways we spend each day working -they express our character ^ produce our effectiveness or ineffectiveness

Various Work Values -we love to serve -we are professional -we are honest & sincere

-we are excellent & productive -we are team players -we are respectful -we have sense of ownership & concern for the company -we have are dignified & God fearing

Provide Customer Service -an organization’s ability to supply its customer’s wants & needs

Excellent Customers Service -ability of an organization to constantly & consistently exceed the customer’s expectations.

“Every Customer expects and deserves good services.” “Quality Service only happens when you care enough to do your best!”

HOUSEKEEPING

General Objective – Provide quality service and quality product Main Tool – Rooms Coverage – Rooms, Public Area, Linen and Laundry and Pest Control

General Responsibilities of the Housekeeping Department

1. To provide and maintain the clean, safe and comfortable environment according to establishment standard. 2. Maintains all guestrooms and public areas on a high standard of cleanliness. 3. Monitors and replenishes guestrooms amenities and mini bar items as consumed by guests. 4. Coordinates with Maintenance Department on repairs necessary and ensure prompt action. 5. Practice safety and sanitary measures according to regulations. 6. Coordinates and monitors pest control services. 7. Safe keeps and furnishes adequate supplies of linen (both Housekeeping and Food and Beverage), uniform cleaning supplies, etc to employees. 8. Assist Management in operating profitably by controlling cost. 9. Handles the recording, storing, and disposed of lost and found items. 10.helps promote the business, by providing excellent, personalized services to guests thus providing necessary information regarding various activities in the hotel. Standards of Ideal Housekeeping -safety -orderliness -Eye-appeal -sanitation -guest comfort -guest relation -preventive maintenance -cleanliness

Cleaning Standard -sweeping

-dusting -vacuuming -glass cleaning -garbage disposal -bathroom cleaning -walls & ceiling cleaning -grounds maintenance

Cleaning Supplies & Materials -scouring pads -sponges -dusting clothes -polishing clothes -hand brushes -toilet bowl brush -mop with handle -squeegees -soft broom -pail -trash bags

Cleaning Chemicals -furniture polish

-disinfectant -meiotic acid -all purpose cleaner -glass cleaner -air freshener -insecticide

Maintenance of Public Areas -Sweeping -Damp Mopping -Dust Mopping -Polishing of brass, stainless, furniture and fixtures -Vacuuming -Marble Crystallization -Air Freshener and Deodorizing -Dusting of furniture and fixtures -Glass Cleaning

Standard cleaning procedure of check-out rooms 1. Place room bay’s cart in front of the door of the room for cleaning. 2. Knock the door twice & identify self of staling “housekeeping” or “room boy” 5-10 seconds. 3. Unlock the door using the duplicate key & gently open the door. Leave the door wide open. 4. Record on the room boy’s report the actual time that you start to clean. 5. Switch on necessary lights for cleaning. Draw the blinds or curtains and open the windows to air-out. Turn off unnecessary lights, Television and Air conditioner. Etc.

6. Check the condition of Television, radio, air conditioner, telephone, refrigerator, hairdryer and bidet. Turn-on every lights to check switches and busted lights. Check for broken and missing items. Check the EL Safe. Report to maintenance any findings and inform the housekeeping office for record. 7. Collect the garbage and empty bottles. Bring out soiled dishes from the room then call the Food and Beverage for dish out. 8. Empty trashcan, dental glass and ashtrays. Wash and set aside for drying. Pull out Air Condition Unit filters, wash and set aside fro drying. 9. Pull out bedspread cover with bedspread cover and duvet cover. 10.Clean the bathroom from clockwise and top to bottom procedure then store the bathroom amenities. 11.Clean window glass and frame including the air conditioner body. 12.Clean the veranda, if applicable 13.Sweep the floor. Move the furniture, bed and refrigerator. Check if furniture felts installed are adequate. 14.Dust around the room using dump cloth in counter clockwise motion. Clean mirrors and glass fixtures. 15.Make up the bed with duvet set up and bedcover set up. 16.Complete the guest supplies, compendium inserts and mini bar items. 17.Close windows. Arrange curtains/roman shades. 18.Make a final sweeping and wiping of floors using a damp cloth. 19.Check the over-all appearance of the room. Inform the Executive Housekeeper or the Supervisor about the status of the room for inspection. 20.Take a last look for final touches and spray air freshener.

FOOD AND BEVERAGE DEPARTMENT

General Objective – Provide good quality service & good quality food to deliver to the customer Main Tool – Menu Coverage – Restaurant, Kitchen, Bar, Banquet and Room Service

No-No’s on Waiter/Food Attendant 1. Never play favoritism with the better tipping guests, giving them more food, or constantly “dancing” around their table. 2. Never slight female guest even she might tip less. 3. Never argue with customers if they have unreasonable requests. Such cases should be reported to the supervisor. 4. Do not keep guests waiting for their check. 5. Do not rush guests out of the dining area. 6. Never discuss business with guests. 7. If you happen to have found an article, it should be brought immediately to the supervisor for the necessary action. 8. Never tell guests “we do not have that, sir/ma’am” if guests asks for an item that is not on the menu, call in such cases your supervisor. 9. Never urge the guest to eat faster by bringing the next course before the other eaten up. 10.Do not be afraid to make suggestions. In practicing sales talks, a waiter can become an expert. 11.Never serve any F&B in chipped glass/plate. 12.Never serve any F&B in oxidized silverware. 13.Do not accept food from the kitchen if it is arranged beyond standard. 14.Never run within the dining area. 15.Never neglect customers who are in a hurry. Suggest them “QUICK MEAL” 16.Never freak into a customer conversation. 17.Never ask guests question while they have a full mouth. 18.Never correct guests if they mispronounce the name of the food they wish to eat/order. 19.Never embarrass guest who can’t decide what they want. Make suggestions. 20.Never clear the table of a guest who just went out to make a phone call. 21.Never make the customer fell that he “must tip”. 22.Never stand around in groups in the dining area when customers are already seated. 23.Do not give loud orders to co-workers and/or busboys. 24.Never argue with any co-worker, or even worse, the customers.

25.Avoid conversation with neighbors assigned in another area. 26.Do not write on guest’s table and on the menu. 27.Do not mop your face with the napkin. 28.Never use bad language. 29.Do not smoke in areas where it is not allowed. 30.When taking an order, notice which items are sold out or not available. 31.Avoid silverware from dropping. If dropped, do not wait somebody else to come and pick it up. 32.Talk only when necessary for politeness. 33.If you spill something on a customer, apologize right away and clean the dirt that has been made. 34.Do not hang at the back of the guest’s chair or step on any portion of the chair. Stand erect or bend down to hear well. 35.Never disregard a customer seeking attention as if the guest was not seen and noticed. Basic rules that a Waiter/Food Attendant should remember: 1. Be sure what the guest wants and take note of their orders including special instructions like in the case of a steak if it is well done etc. Special Instructions: Doneness Rare – R Medium Rare – MR Medium – M Medium Well – MW Well Done – WD 2. Repeat the order and thank guest. 3. Give a service as perfect as possible. 4. Remember that hot food is served on hot plates, and cold food on cold plates, and icy food on icy plates. 5. BE grateful for a small tip. 6. Develop cares interest for the job and plan a future career you can be happy with. 7. Develop the skills to observe guest’s habits, preferences and dislikes and learn to anticipate such habits. 8. Greet the guest by his name and the proper time of the day. 9. Check briefly the amount of the check before handling it to the guests.

10.Ask a guest who seems to be waiting: “Would you care for a drink Sir/Ma’am?” 11.A guest in a hurry must be given a speedy service. 12.A few friendly words may help a lonely guest enjoy his meal better. 13.Some guest cannot understand the menu so the waiter should explain to them and possible show how it is being prepared. 14.If it is evident that the guest is budgeting, he will request for the waiter’s suggestions on what to order that will enable them to enjoy a fine meal at a modest cost. 15.If the guest is dieting, the waiter should be able to suggest some dishes because guest’s welcome suggestions on food do not have many calories. Dining Sequence 1. Welcoming the guest 2. Escorting the guest 3. Seating the guest 4. Presenting the menu 5. Taking the order 6. Communication between kitchen and dining area 7. Picking up order from the kitchen 8. Serving the food 9. Presenting the guest’s bill 10.Receiving and accepting tips 11.Bidding goodbye to the guest KITCHEN Proper Hand-washing Techniques 1. 2. 3. 4. 5. 6.

Use water as hot as the hands can comfortably stand. Moisten hands, soap thoroughly and lather to elbow. Scrub thoroughly, using brush for nails. Rub hands together using friction for 20 seconds. Rinse thoroughly under running water. Dry hands using single service towel.

14 Cooking Method 1. Blanching 2. Boiling -

3. Steaming 4. Poaching 5. Deep-Fat Frying 6. Sautéing 7. Grilling 8. Boiling 9. Gratinating 10.Baking 11.Roasting 12.Blazing 13.Glazing 14.Casserole – way of slow cooking of meat Food Poisoning Causes: 1. Bacterial Food Poisoning – caused by bacteria which have been allowed to grow and multiply during in correct storage of the food. 2. Chemical Food Poisoning – during the growth, preparation 3. Vegetable & Animal Food Poisoning – mushrooms 4. Viral Food Poisoning – seafood 2 Dangerous Poisons * SAMONELLA * E-COLI

Food Spoilage 3 Categories:

a. Non-perishable – sugar, macaroni, dry beans, flour. b. Semi-perishable – nuts, potatoes, onions. c. Perishable – meat, poultry, eggs, shellfish, fish, fruits, and vegetables. IBARRA`S PARTY VENUES AND CATERING

Wedding Resources and Events Management Corporation – one of the most prestigious and sought after events and catering provider in the Metro namely; Ibarra’s Garden, Plaza Ibarra, Patio Ibarra, Cilantro by Ibarra’s and Ibarra’s Portico del Sol and an affiliate of City Garden Suites Manila and Makati & Lotus Garden Hotel – Manila. Their company has been in the banquet service industry for the past 7 years with our pioneer branch Ibarra’s Garden and Cilantro Resto-Bar in Manila, Patio Ibarra and Plaza Ibarra – both in Quezon City and Ibarra’s Portico Del Sol in Kawit, Cavite. In 2005, Ibarra’s group has marked another feat in the culinary arena having served an average of 54,000 meals per month. Indeed, we are proud to affirm our capability as the leading banquet service and catering provider. Venues Ibarra’s Garden:

Ibarra’s Garden, a classic antique house built in the 1920s inspired with American Art Deco and a quaint garden converted into an ideal place for social and corporate events. The

historic ambiance reflects the grandeur of wealth and beauty during the olden period. Now, Ibarra’s Garden is the most sought after venue in the Metropolis having been famed for its mouthwatering approach to International Carte du jour. FOR RESERVATION: Address: 525 Padre Faura St., Ermita, Manila, Philippines Telephone Number (632) 522-9999; (632) 523-3788, (632) 524-7655 Patio Ibarra

Patio Ibarra has the ideal character of elegance and charm suited as venue to observe any social gathering. Strategically located at Quezon City, Patio Ibarra provides you the freedom to choose from various affordable packages that suit your budget without compromising excellent quality service. Each cozy function room exudes an atmosphere of grandeur and beauty, well equipped with modern audio-visual facilities. Delectably appetizing dishes are complemented with warm service, which make every celebration memorable. FOR RESERVATION: Address No. 1498 Quezon Avenue., Barangay South Triangle Quezon City, Philippines Telephone Number (632) 374-8354 to 55; (632) 412-6393 Plaza Ibarra

Plaza Ibarra is elegantly designed with the combination of rustic, old provincial yet refreshing Mediterranean themed garden set up. The only reception venue in the Metropolis that has a lighted winding stairs that highlights the grand entrance of the celebrant. The magnificent set up of the function room and the garden imparts the feeling of calmness, joy, and excitement that is simply incomparable. Plaza Ibarra. The Ultimate Party Venue. FOR RESERVATION: Address: No. 77 Timog Avenue Barangay South Triangle Quezon City, Philippines Telephone Number (632) 413-0706; (632) 920-0453

Cilantro by Ibarra’s

Cilantro is an elegant and ideal venue for both corporate and social gatherings. Strategically located at the heart of the metro (within the confines of Lotus Garden Hotel) – provides you the freedom to choose from its cozy function rooms which exudes an atmosphere of luxury and beauty. Cilantro Resto Bar by Ibarra’s gives fine dining a new meaning with a stylish dining area and sports bar combined and a wide array of native and continental cuisines to choose from. FOR RESERVATION: Address: Lotus Garden Hotel 1227 A. Mabini cor. Padre Faura Sts., Ermita, Manila, Philippines Telephone Number (632) 522-6868; (632) 522-1515

Ibarra’s Portico del Sol

Imagine a place where the sun gently shines on all celebrations, with lovely flowers and foliage, and with four different and distinct yet beautiful venues to choose from. Once known as Portico de Gracia, Ibarra’s has taken over and given it a new name and heritage. ‘Portico’ is the Spanish word for ‘port’ or ‘porch’, and it can be interpreted both as ‘Porch of the Sun’ or ‘Port of the Sun,’ appropriate for a place envisioned as a place for celebrating the beginning of a happy, bright and sunny life. FOR RESERVATION: Address: EPZA Diversion Road, Magdalo, Kawit, Cavite, Philippines Telephone Number (046) 438-7593 CONTACT INFORMATION: Ibarra’s Party Venues and Catering Address: SM Mall of Asia - South Parking, Bay Boulevard Pasay City, Philippines Telephone Number (632) 556-0390; (632) 556-0698 or Address: SM CITY FAIRVIEW, Fairview Quezon City, Philippines Telephone Number (632) 4183673 Email : [email protected] Website: http://www.ibarraspartyvenues.com.ph

SWOT ANALYSIS

STRENGTH

 Effective and efficient management  International standard hotel  Available function room for special occasion

 Excellent food for the guest  Attentive and kind heartened employee  Good ambiance  Have WIFI internet  Near shopping center, embassies, and restaurant  Good personality and properly groomed employee  Full buffet breakfast  Well-appointed guest room and guest

WEAKNESSES  Absenteeism of employee  No wide parking space  Renovation of the physical appearance of City Garden Suite  Limited employee to attend guests need in Lotus Garden  Located in polluted area  Additional expense for the laundry service  Fail to maintain adequate supplies of the department from time to time  The location can easily affected by flood during rainy

season

OPPORTUNITIES  Opportunity for trainees for future job  It generates employment for local community  It increases income of government  It provide support to industry

THREATS  Surrounded with immorality activities  Strong competition among other establishments  Affected by the inflation of price  Cost of publication of establishment

WORK EXPERIENCE

CITY GARDEN SUITE Food and Beverage Department When I first assigned here I got nervous for I still don’t know what to do. Our schedule was afternoon shift so expected that during that hour only few guest were going to eat at the restaurant of hotel. The first two days of duty in dining, I had learned how to set the table for breakfast and dinner on their standard procedure. And then, we’re also blessed enough that there was a birthday party in function room, so there, we served a lot of guest. We served once, twice and more than what we are expecting to. Those chances are helpful. We had attended once a seminar for the dining employee about their operation.

Housekeeping Department We’ve been given a one week schedule in this department. At first, we’re not yet aware of the work so our trainer tells this and that and so on. It’s quite tiresome to work in housekeeping department but it was there where I enjoyed myself much because I do the bed set-up more than once on my own and the room makeup alone. I’ve known the materials and equipment needed for room make-up and bed set-up. They taught us the easiest and fastest way to set-up and the right and proper used of the cleaning materials for the fist time in my life I’ve tried to use vacuum cleaner (hehe). That was when they asked us to vacuum the “sofa”

and the foam of chairs. I experienced also listing down the materials of housekeeping department for laundry purposes and doing the inventory about stock food on the refrigerator. A lot of foreigner guest are around the hotel. It’s so challenging to have a conversation to them in an international language. Sometimes we laughed at them when we saw stupid things but being a professional someday, it must be like nothing fro us and don’t give attention for that matters. LOTUS GARDEN HOTEL Kitchen Department We had swapped from City Garden Suite to Lotus Garden Hotel and our schedule for this time is for morning shift. At first day of duty in Kitchen, we felt already the presence of laughter and enjoyment. Chefs were so naughty and they don’t take the work seriously. I mean while cooking they tend to be funny so that everybody is happy and you won’t fell the tiredness. For us, who are trainees, we’re only capable to be the assistant of chef. We prepared food and ingredients needed for breakfast. We stocked ready-to-used food in refrigerator and we even cooked vegetable which used for garnish. How great it was to be with funny chefs yet we’ve learned things which we could use in the future.

They

shared

not

only

tips

in

cooking

but

also

its

procedure. If for garnish, we are allowed to make it because they are just simple to follow and prepare. How many times that I was assigned to cook for the food of employees The other way for us to learn also was to take an insight of what the chef is cooking. I’ve known how to make different types of omelet too. Quite sometimes we’re washing used plates though it’s not part of our duty. That was to show our willingness and gratefulness to work in their establishments.

Food and Beverage Department For the second time I was assigned in dinning area but now for the morning shift. Well, too far compared to City Garden Suite the enjoyment we’ve felt and the learning we had. Not knowing, during morning, the restaurant is full of guest. You’ll observed how busy each and everyone among the food attendants and even the bartenders. Because of undying work to do, this helps us to use our common sense and initiative towards the works and the guests. It’s good to the heart you served them gratefully

and

in

return

they

will

respect

you

too

with

appreciate. They treated us not like a trainee at all. They gave us the privilege to have our own way of working because as they can see we are capable f the task unless if the guest has some concern

to

settle

and

only

our

trainer

could

solve

it.

We

welcomed and greeted guest and say thank you to them with a smile after eating and leaving the restaurant, we are obliged to greet them and follow them for assistance. As usual, we refill water goblet to guest or refill food and drinks in the buffet table. Just

after

the

breakfast,

we

fixed

again

all

necessary

materials to be used for lunch. That’s how our work was at the Bar Station, I tried there using the coffeemaker.

Sales and Marketing Department Here, I only stayed for one day duty but at least I’ve known to answer outgoing and incoming calls. We get important information from the caller. Other work was I encoded important details that should be input in the computer. I say nothing to the attitude and behavior of employees because they are as good as the employee we’ve already met at City Garden Suite.

IBARRA’S GARDEN Supposed to be we don’t have a duty here but because they needed trainees we grabbed the opportunity to experience working there. Just like at the restaurant of the hotel, we managed the buffet table and we refilled water and juice into the glass of the guest. Here in Ibarra’s Garden, they are more on catering. We

did

the

preparation

or

the

set-up

of

the

reception:

the

arrangement of tables and chairs, silverwares, glasses, plates, and the good appearance of the surroundings.

PLAZA IBARRA

As we had our duty here, there was a fear a nervous at first because we were oriented by the manager at the end. That day was Regine Tolentino’s birthday. They said Plaza Ibarra is a place

for

artist.

It’s

cool

and

enjoyable

working

in

cold

station where pastries were what the product there. The chef is full of naughtiness. As a trainee, we’re only permitted to put garnishes on it. If the work is done we are helping our cotrainees in cutting and chopping vegetables and ingredients. We

had prepared food for Regine’s birthday. The moment that the party has started, we managed the buffet table. We served and greeted every guest.

RECOMMENDATION

City Garden Suites provides a quality service that a guest is expecting. Throughout the years of extending satisfaction to guest, the establishment’s outside structure or appearance is in need

of

renovation.

The

performance

of

employee

should

be

monitored from time to time because there are some of them who are disobedient and this may affect the works of others. The stocks of linen also must be adequate prepared for the next users. Perhaps, there is insufficient stock of linen because of delayed

delivering

promote

or

conduct

for

laundry

activities

linen. that

The

will

management enhance

more

must the

awareness of employees. Both City Garden Suite and Lotus Garden Hotel are being affected by flood during rainy season so the management must request in the government or community for the improvement of drainage system. Dirty water along the road isn’t safe to the health and can also discouraged guest from getting there in the place. It’s one also of the caused of traffic and accidents. The safety and security of guest must not only inside the establishment but outside too upon entering or leaving. In Lotus Garden Hotel, there are no enough food attendants that attend to the guests’ needs. Especially during breakfast, they do the shortcut way in performing the work just for the sake of quick

task.

The

management

must

consider

also

the

at

ease

feeling of guest on their car belongings for staying of how many days in the hotel

CONCLUSION City Garden Suite and Lotus Garden Hotel is both a suburban location type hotel since it has no special attraction and is surrounded site.

with

Both

Division,

large

have Food

Engineering

company,

the and

and

entire Beverage,

Sales

and

headquarters functional

or

department:

Accounting,

Marketing

and

manufacturing

Human

Rooms

Resource,

catering.

Under

the

Rooms Division, they have the Front Office which comprises of front desk and uniform services; the Housekeeping which their main task are to clean and prepare guest rooms and maintain the cleanliness

of

hotel

common

areas;

the

reservation

which

is

responsible to book individual reservation; the night audit team that reconciles the hotel’s daily financial transaction; lastly, the

Loss

accidents

Prevention and

guest

/Security complaints.

Department Under

which

the

Food

handles and

all

Beverage

Department, they have their Kitchen, Restaurant, Lounge/bar and Room

Service.

Their

target

markets

are

a

standard,

extended

stay, and all suites. There are rooms which have stove and/or microwave, dishes and kitchenware but all rooms have a minirefrigerator and there is a limited housekeeping service. They also

offer

complimentary

receptions

and

room,

have

breakfasts

for

all

guests. Aside

from

Hospitality

standard

Suite

which

have

they a

the

connecting

Junior room,

Suite, and

a

Presidential Suite with a garden outside. Reservations are made through

Central

Direct Guest buffet

at

Reservation

Contact. set

There

times

and

System, is

Direct

also

a

free

transportation

Travel WIFI in/out

Agent,

or

Connection, on

“Paid

Reservation”, the room status reconciliation which includes the guests

rooms’

state

of

occupancy,

state

of

cleanliness,

and

state of exception are being determined through “FIDELIO SYSTEM” where

the

Housekeeping

Department

is

using

to

automatically

shows the room status. They have the guest room make-up and in every room they have provided for key control system as this to ensure

guest

safety

by

changing

the

access

to

a

guest

room

between guests. Expect for in-room amenities, they provided for added amenities. They have a value-added service which is the safe deposit box. It is usually located inside the cabinet of guest. In Restaurant, they have a 24-hours room service a day. Their meal

has

a

dress

code

and

there

is

a

happy

hour

for

employees. They have a function space as one of the revenue sources. Employees are well-trained a skilled but not all of them. They are attentive and put effort for everything that brings satisfaction and going beyond the expectation of guest. As I observed, they give time in conducting seminars for employee. Though they have a variety of duties and responsibilities exist with in each department, they rely on each other. The ambiance of hotel is romantic, classy and exotic. Both have an elegant function rooms available for guest.

Ibarra’s Party Venues and Catering is one of a kind. It is very suitable to any kind of occasions and gatherings. It has a very well good surroundings and ambiance. The management are very

much

concern

of

the

guest

service.

They

implement

empowerment to employee. They entail knowledge and understanding which

have

something

to

do

into

a

successful

service.

They

execute a customer service skill and maintain guest is wellappreciated by the guest. Employees are highly skilled, trained and disciplined. The operations are well-organized and planned.

The foods are being prepared by blessed chefs who truly are delicious

and

great.

They

have

the

receiving

area

which

comprises the paperwork regarding the deals about the events. It is

usually

convenient

located enough

Ibarra’s Garden.

just for

before the

entering

guest

to

the

have

reception information

area, from

DOCUMENTATION AND CERTIFICATION