Lecture 8. Quality New.ppt

Quality • It’s not enough to make sure you get it done on time and under budget.

• You need to be sure you make the right product to suit your stakeholders’ needs. Quality means making sure that you build what you said you would.

A little boy went into a store, reached for a soda carton and pulled it over to the telephone. He climbed onto the carton so that he could reach the buttons on the phone and proceeded to punch in seven digits. The store owner observed and listened to the conversation. The boy asked, "Ma’am, Can you give me the job of cutting your lawn?" The woman replied, "I already have someone to cut my lawn." " I will cut your lawn for half the price of the person who cuts your lawn now." replied the boy. The woman responded that she was very satisfied with the person who was presently cutting her lawn . The little boy was even more accentuated and said, "I'll even sweep your sidewalk, so on Sunday you will have the prettiest lawn in all of Palm beach, Florida." Again the woman answered in the negative. With a smile on his face, the little boy replaced the receiver. The store owner, who was listening to this conversation, walked over to the boy and said, "Son I like your attitude; I like that positive spirit and would like to offer you a job."

The little boy replied, "No thanks, I was just checking my performance on the job I already have. I am the one who is working for the lady I was talking to!"

Project Quality Management QUALITY? "Quality is the ability of a product or service to consistently meet customer expectations" "Conformance to requirements" "Fitness for use " "Value to some person“ “Continuously Improvement?”

Quality Management

Quality Vs Grade Quality “the degree to which a product fulfills the requirements” Grade is “the item’s classification based on its technical characteristics” A product can be a high grade or a low grade, it is perfectly acceptable and there is no problem with it as long as it fulfills its stated requirements. Any Examples… • Low quality does not equal to low grade, and high quality does not mean high grade. • Low grade is not a problem and it is acceptable, while a low-quality product is always a problem and is never acceptable. • A product or service, regardless of its grade, must be of high quality. • Quality is about keeping your promise that the product will perform with a certain behavior, and grade is a category of the product.

Consequence of Poor Quality

Emerging Practices in Quality Management

• • • •

Customer Satisfaction (Priority-1) Continual Improvement (Learning Curve) Management Responsibility (Ownership) Mutual Beneficial Partnership with Suppliers

Q.1. Plan Quality Management • The Objectives of Plan Quality Management process is to identify all relevant organizational or industry practices, standards and requirement for the quality of Project or Product then to plan how to meet those quality standards and requirement.

• The end result of this process is Quality Management Plan

Q.1. Plan Quality Management

Cost of Quality

Cost of Quality Cost of quality refers to the total costs needed to bring products or services up to standards defined by project management professionals.

Q.2. Manage Quality

Manage Quality process is focused on the work being done on the project. Its purpose is to ensure the team is following organizational policies, standards and processes as planned to produce the project’s deliverables.

Q.2. Manage Quality

Quality Audit A quality audit is normally conducted by a team external to the project, such as the organization’s internal audit department, PMO, or by an auditor external to the organization. Objectives

• Identifying all good and best practices being implemented; • Identifying all nonconformity, gaps, and shortcomings; • Sharing good practices and implement in similar projects in the organization and/or industry;

• Highlighting contributions of each audit in the lessons learned repository of the organization.

Thank you MCQs