Lcs 2005

Microsoft Office Live Communications Server 2005

Veera Reddy Yannam DPTS – Ingram Micro India (P) Ltd [email protected]

Agenda Collaboration and Productivity Challenges Microsoft’s Vision for Integrated Communication Live Communications Server Overview Federation and Public IM Connectivity Office Communicator 2005 Plan for Today and the Future

New Demanding Work Environments

Market Drivers

Reduced Travel Geographic Disparity Increased Telecommuti ng

Evidence

Challenge

275 million business travelers per year

Managing travel costs and the “overhead” of travel downtime

Workers get 50%-75% of their information from other people, but now must work with more people in more locations(1)

Aligning employees worldwide and consistent communication with customer and partners

In 2005, 80% of companies worldwide are expected to have employees who telework(2)

Access to meetings and meeting resources while

Accelerating pace demands real-time access to information and people

More productive and broad-reach processes and solutions

Time to Market Pressures

(1) Gartner Research, July 2002 (2) Economist Intelligence Unit, July 2003

outside the office

Collaboration Has Its Own Challenges

Changing work climate driving new challenges

Email overload and mobile access needs growin Working together is difficult Accelerating pace demands real time access Finding information and people is difficult Disconnected from process and projects

Software And Services For Effective Collaboration

Collaboration as a set of pervasive services available in all products

IM/Email/ Telephony Audio/Video and Web Conferencing

Meeting Workspaces Team sites

Search info/people Notifications/ Alerts

Flexible forms Portfolio management

Integrated Communications Across Devices

End User Value:

Unified familiar experience Rich-presence; multimodal From any device, Across any application Networks

E-Mail

Team Workspaces

IT Manager Value: Infrastructure simplification Consolidation Low TCO

Identity & Presence

ISV & Developer Value: Standards-based platform Calendari Rich API’s & Web services ng Developer tools

Instant Messaging & VoIP

Application Web & Video Integration Conferencing

Why You Should Care Growth in Real-Time Collaboration

Enterprise Web Conferencing use is expected to increase by 175% by 20081

Source: 1 - Frost & Sullivan; World Web Conferencing Markets 2004 2 - Radicati

20% ofsurpass Enterprise IM will Users use by IM 2008 now email

By 2008 Enterprise Users will increase to 80%2

What is Live Communications Server 2005? Enterprise-grade scalable and secure IM solution Integration with desktop and LOB applications Extensible platform built on industry standards Federation support and MSN, AOL & Yahoo! connectivity

What Does This Mean to You? The convergence of enterprise applications, secure internal/external access and presence awareness

Secure Reach

Integrated

Encrypted communications between federated enterprises, partners, suppliers, and remote workers Logging and archiving of IM traffic and content for meeting compliance requirements like HIPPA & SOX Integrated presence with Office System, Windows SharePoint, Exchange and Active Directory with administration controls for per       user feature and rights management Standards based platform (SIP/SIMPLE) allows for integration with existing LOB and CRM apps • Single client for IM, audio, video, data

Easy-to-Use

collaboration, web conferencing, telephony and Public IM contacts • Familiar and intuitive user interface

Adding “Real-Time” to Microsoft Office Enabling Effective Collaboration

Enhanced meetings More effective communication & collaboration

Rich Presence & Instant Messaging Integration with Microsoft Office

The Value of Secure Reach Extending the value of presence and IM across the enterprise Enterprise A

MTLS

Enterprise B MTLS

MTLS LCS 2005

LCS 2005 Access Proxy

Office Communicator Client

LCS 2005 Access Proxy

LCS 2005

Office Communicator Client

Supply Chain Management Faster flow of information between suppliers and partners facilitates the efficient procurement and allocation of resources, especially with companies in geographically disperse areas.

Customer Service Support personnel can answer a question without having to disengage with the customer to locate the resource that can help solve the issue .

Sales Time-sensitive business development situations can be enhanced by instantly locating and communicating with the resources needed to solve the business issue.

Public IM Connectivity (PIC)

lowing LCS users to conduct business with MSN, AOL and Yahoo IM user

Corporate identity management

Internal & Public IM Contacts

Logging and archiving

Single Client Experience

No 3rd party gateways required

Icon/graphics support

Sharing of presence info

Rich Admin Controls

On/off switch per Public IM network

Encryption of all messages

Business Value of Live Communications Server 2005 Resolve work-related questions and issues faster Reduced Cycle Time

Fast Return on Investment

Fair Isaac decreased communication delays by 100 hours per year per person Texas Tech saw a return on investment in 8 months due to better communication among faculty, students and staff

Overcome geographic and organization barriers Increased Productivity

Reduced Telephony Expense

Siemens saved $95 per conference call with integrated multi-client solution Intel realized $25,000,000 in business value over three years by enabling connections between geographically dispersed teams

Microsoft Office Communicator 2005

Microsoft RTC Vibrant Partner Community Platform Extensions Public IM Connectivity

Multi-Party Voice / Video

Telephony / PBX

Chat Hygiene

Solutions Financial News/ IM

Services System Integrators

Manufacturing/ SC

Fax / SMS Mobile Client CRM Integration

Alerts Web Client Backu p Logging/Compliance/Reporting Session Border Control

RTC Hardware E-Learning

Load Balancing

Integrated Conferencing

Integrated Communications Recap Across Devices

End User Value:

Unified familiar experience Rich-presence; multimodal From any device, Across any application Networks

E-Mail

Team Workspaces

IT Manager Value: Infrastructure simplification Consolidation Low TCO

Identity & Presence

ISV & Developer Value: Standards-based platform Calendari Rich API’s & Web services ng Developer tools

Instant Messaging & VoIP

Application Web & Video Integration Conferencing

Platform Client

Server

Service

RTC Software and Service Roadmap Live Meeting 2003

LCS 2003

Windows Messenger 5.0

RTC v1.2

2003

Live Meeting 8

Live Meeting 2005

Full Duplex VoIP Webcam Video & Multimedia Support Effective eLearning Meetings

Office Integration Rich Content Management Audio Integration Enterprise & Partner Support

LCS 2005

Windows Messenger 5.1

LCS 2005 SP1 + PIC Access to MSN, AOL, Yahoo! Enhanced Federation Enhanced SPIM and URL Filters Communicator 2005 Support

Communicator 2005

On-Premise Web Conferencing Multi-Point Audio / Video Business Process Integration

Communicato r Web Client

SIP IM/Presence Client Rich VoIP/Video endpoint Communicato PBX Integration r Mobile Client LM Audio integration

RTC v1.3

2004

Next Gen Server

Next Gen Communicat or Group IM Rich Presence Ad-Hoc Meetings

RTC v2.0

2005

2006

LCS 2005 Resources http://www.microsoft.com/office/livecomm Documentation –Planning Guide LCS Quick Start guides LCS Deployment Guide Window Messenger Resource Center

120-day trial download available Customer Case Studies Resource kit tools (compliments documentation) Tool to Request Certificates Federation Configuration Wizard Configuration & Connection Validation Tool Diagnostics Tool Block List Manager Tool

Live Communications Server 2005 SP1

tending the reach of IM and Presence to partners, suppliers and custom

Support for Communicator 2005

Support for Public IM User Irene Smith Properties Access Proxy Server Properties Live Communications

Enhanced SPIM control Enhanced Federation

Compression Internal Provider Enable Live Communications for this user General Allow Block Proxy Security Public

URL Blocking Filter

Private

User sign-in name: Specify the list of network providers hosting multiple SIP domains Example: [email protected] (represented as NP) such as clearing houses or public networks Access Proxy Server Properties SIP URI: to federate with sip:[email protected] permitted your organization. Compression Internal Allowed federated domains: Pool or Server: General Allow Block Proxy Security Public Private Provider Access Proxies View/Edit… Allow and Block list : AOL AP.AOL.com Access Proxy Server

Per user controls

Enable Remote Access MSN AP.MSN.com Enablethis Federation Configure Access Proxy. YAHOO AP.Yahoo.com Enable Public Network connectivity Federate with other domains

IM, Audio, Video, Telephony

Archiving Use default route to clearing house Use Default Archive Settings Server name: Archive All User Communications Do Not Archive User Communications

Advanced Options...

Act as a clearing house Add Edit Accept requestsCa tonce any OK l SIP domain A pply

Access Proxy Scale

Enable enhanced federation OK Cancel

Remove Help

Apply

Help

Enable archiving disclaimer notification to federated users Allow remote users to access Live Communications servers

OK

Cancel

Apply

Simplified Admin Controls

Help

Encryption of messages

Business Value of IM and Presence Resolve work-related questions and issues faster

Increased Productivity

Fast Return on Investment

Average time saved using IM for quick answers, avoiding email and voice mail 25% of phone time x 10% of workday = 2.5% 10% of email time x 20% of workday = 2% 4.5% productivity increase = 1.8 hrs/week pp

Accelerate business processes and response Cost savings = $2,250 per person per times year Reduced Cycle Time

Reduced Telephony Expense

Accelerate business processes such as sales, customer service, supply chain management and accounts receivable Annual cost of international longdistance calls $500,000 x 15% reduced by IM= $75,000/yr

Microsoft Real Time Collaboration We understand productivity and communications software Every day 400M users start their day with Microsoft Office Microsoft spent $6.8 billion in R&D in 2004 Depth and breadth of collaboration portfolio

We offer choice and cost-efficiency Low-cost solutions Server-to-service continuum Vibrant developer and partner community

We are your trusted business partner Long-term vision, perseverance, and resources Global reach

EXIM vs. LCS 2005 w/ Communicator 2005 FEATURE

Exchange IM

LCS 2005 w/ Messenger 5.1

LCS 2005 w/ Communicator 2005

Instant Messaging

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Encrypted IM (end-to-end)

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Archived IM

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Remote User IM (no VPN required)

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√

√

Federated IM (Share presence & IM w/ organizations) Public IM Connectivity (Yahoo!, MSN, AOL)

▬

√

√

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○

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Multiparty Desktop Sharing

▬

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√

Iterative Contact Search

▬

▬

√

Exchange OOF Integrated into Presence

▬

▬

√

Save to email (email of chat sent to you)

▬

▬

√

Conference Call Initiation w/ Conf. Provider

▬

▬

√

Telephone Call Control & Routing from Desktop

▬

▬

√

√ Includes best experience | ○ May include a subset of functionality | ▬ Not implemented w/o 3rd party

EIM vs. LCS 2005 w/ Communicator 2005 FEATURE

Exchange IM

LCS 2005 w/ Messenger 5.1

LCS 2005 w/ Communicator 2005

Enterprise Scale (Pool supports 100k users)

▬

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Load Balancing, Clustering & Failover

▬

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SIP Protocol Standard Compliance

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SIMPLE Protocol Standard Compliance

▬

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Client Lockdown w/ Group Policy

○

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Support for Microsoft Operations Manager

▬

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Server and Client APIs (customization & automation) Part of the Microsoft Vision & Strategy

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Server-side Roaming Contacts

▬

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Enhanced Presence w/ Offline Status

▬

▬

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More than 150 Contacts

▬

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√

√ Includes best experience | ○ May include a subset of functionality | ▬ Not implemented w/o 3rd party

Telephony Integration Partners Partner support required for telephony integration capabilities Current partners include Siemens Genesys Mitel BroadSoft

Partners expected to increase by RTM

Telephony Integration* SIP IM/Presence And Telephony Infrastructures Side By Side

AD LDAP

PBX Directory

[email protected] PBX LCS 2005

SIP Proxy

SIP/CSTA Gateway

[email protected]

SIP

Telephone PSTN Gateway Presence Store

Proprietary Signaling

*PBX integration and PSTN conferencing integration will require the purchase of a LCS Telephony CAL.

er id v o Pr rk e o ic rv etw e N S

PSTN Conference Bridge/CENTREX

Live Communications Server EE Enterprise Edition Topologies

SQL Cluster (optional)

Two Tiered Architecture Over 120k users in single pool SQL database stores user info Authenticated identity via AD

Scale out

LCS 2005 EE

SQL

SQL

LCS 2005 EE LCS 2005 EE LCS 2005 EE

With additional EE servers

Remote User Access No VPN required

Federate Outside Firewalls

Load Balancer

With Access Proxy

For Higher Availability Front End fail-over support Optional SQL clustering

Remote Users

Access Proxy

Live Communications Server SE Standard Edition Basic Topology

Single Server Architecture

LCS 2005 Standard Edition Environnent

Supports up to 15k users User’s data stored in MSDE Authenticated identity in AD LCS 2005 SE

Add Logging & Archiving

Remote Users

SQL Server

Remote User Access No VPN required Federate Outside Firewall Via Access Proxy

LCS Clients

Access Proxy

SQL Logging/Archiving Server

Live Communications Server 2005

‘Direct’ Federation with IM and Presence Between Organizations

Enterprise A MTLS

LCS 2005

Enterprise B

MTLS

LCS 2005 Access Proxy

Office Communicator Client

MTLS LCS 2005 Access Proxy

LCS 2005

Office Communicator Client

Manage connected environments to 2 or more organizations Ability to specify shared certificates and user access Access Proxy is Key component

Live Communications Server 2005 ’Clearinghouse’ Federation - Automotive Industry Example)

Automobile Manufacturer (LCS 2005 Enterprise) MTLS

LCS 2005 Clearinghouse MTLS

MTLS

MTLS

LCS 2005 LCS 2005 Access Proxy

LCS 2005 Access Proxy

Windshield Manufactu rer

LCS 2005

LCS 2005 Access Proxy

Tire Supplier

Audio Supplier Office Communicator Clients

Central point of management Allows for enterprise to have ONE connection to clearinghouse vs. multiple connections to multiple organizations (Clearinghouse serves as router to other organizations)

Remote User Scenario (Without VPN) Enterprise A TLS

User C

MTLS

LCS 2005

User E

LCS 2005 Access Proxy

User F

Office Communicator Clients

User A

User B • SIP over TLS tunneling via port 5061 or 443 • No VPN required, authentication at the Access Proxy

User D

Microsoft Office Live Live Meeting is the effective meeting solution that Meeting

enables you to work together successfully no matter where you are.

Interactive

Integrated

From small, collaborative meetings or training to large events with thousands of participants, your audience will be engaged in a powerful virtual meeting room environment Collaborate in a convenient, online environment with your existing desktop tools, audio, scheduling, and other systems Familiar and easy to use for organizers, presenters, meeting attendees and administrators

Easy-to-Use

New in Live Meeting 2005

Interactive

Integrated

Easy-to-Use

PowerPoint Viewer Document Viewer Enhanced Application & Desktop Sharing Microsoft Office Integration Enhanced Outlook Integration Integrated Audio Broadcast

Audio Conference Call Controls One-Click Content Controls Participant Controls Meeting Lobby Intranet Portal

Live Meeting Drives Results Events

Collaborative Meetings

Training

Work Together in Real Time Regardless of Location

Get Employees, Customers and Partners Upto- Speed

Reduced Travel

Higher Productivit y

Positive ROI

Communicate with Thousands in a Single Event

Competitiv e Advantage

More Effective Events

Live Meeting Business Value Live Meeting

Extend Your Reach: Collaborate worldwide in real time to align your employees and improve customer satisfaction Do More With Less: Drive more leads, close more deals, and train employees faster Save Time and Money: Reduce travel-related costs and downtime. Share information easily and execute quickly

Vs.

Travel

Airfare x 2 $2,000 1 Day Out of Office x 2 $2,000 Meals, Transport, etc. $200 Lodging x 2 $300 Total for 2-hr. Meeting = $4,500

Copyright ©2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.