Laura Martin Resume Twopage

Laura Martin

13309 Westlake Circle, Belleville, MI 48111 | [email protected] | 734.634.6738

Education

Carnegie Mellon University, Pittsburgh, PA (Graduated December 2002) Masters, Human-Computer Interaction, 4.0 QPA Bachelor of Science, Information Systems & Human-Computer Interaction, 3.4 QPA Minor, Technical Writing

Experience Ford Motor Company, Dearborn, MI, March 2003 – Present Usability Specialist, March 2005 - Present • Leadership: Acts as Process Quality Assurance leader: conducts checkpoint and final wireframe approvals for enterprise application; led and co-developed group process for performing accessibility evaluations; serves as lead usability specialist on enterprise applications requiring multiple usability specialists, authored and maintains step-by-step process for internal usability testing, instructs new team members on how to perform heuristic evaluations during new employee on-boarding training. • Interface Design: Leads usability projects and authors over 1200 wireframes for 3 enterprisewide applications. Gathers requirements, designs wireframes, and facilitates business customer and graphic design relationship for various internal and business-to-customer websites and applications. Works with teammates to establish internal and application usability standards and patterns. • Usability Testing: Completed multiple usability tests with over 100 recommendations each to project teams. Meets with customers to establish testing goals and timeline, organizes logistics by scheduling users, creating user tasks and preparing usability lab, leads and conducts usability testing, analyzes and interprets data, creates recommendations and writes up testing report and presentation for business customers. Recently recognized by business customer for performance and professionalism on internal project. • Heuristic Evaluations: Completed multiple heuristic evaluations with over 350 observed violations each. Analyzes interface, performs heuristic evaluation using Neilsen’s Top 10, and writes up heuristic evaluation report and presentation for customers. Conducts both one-person and three-person heuristic evaluations. • Accessibility Evaluations: Performed evaluations based on W3CAG established guidelines on over 35 Ford European Consumer-Facing and Internal websites. • Awards: Three awards given for strong performance, excellent teamwork, and high-quality work on various projects. Associate Project Manager, Manufacturing IT Group, October 2004 – March 2005 • Lead and completed internal architecture review, architecture control review, and infrastructure control review for various applications necessary for plant day-to-day operations. • Created test plans and performed quality assurance testing for internal applications. Database Analyst, November 2003 – March 2004 • Completed and audited database change requests • Created user manual for internal Teradata database system, setting the standards for consistent formatting style and language used in user manual for easy maintenance. Business Analyst: March 2003 – October 2003 • Managed internal career development project within Human Resources IT, in concert with business partners, through initial phases of software delivery life cycle. • Interacted with and acted as liaison between business partners and vendor developers to confirm requirements and obtain a purchase order agreement.

Texas Instruments / HCII 2002 Spring and Summer Group Project, Carnegie Mellon Worked to create software program interface that enables teachers to generate programs on TI graphing calculators: • Preliminary Research (Spring 2002): Performed contextual inquiries (10 teachers), heuristic evaluations (over 100 violations discovered), and cognitive walkthroughs (novice, intermediate, and advanced tasks). Analyzed results, produced final report, and determined summer project directions.

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Interface Development (Summer 2002): Created semi-functional interface in Visual Basic and Director. Tested 25 users through 6 rounds of iterative design and conducted 2 focus groups of teachers in Pittsburgh and Chicago. Produced final report and CD-ROM for clients.

Progressive Insurance, Cleveland, OH, November 2000 – August 2001 Web Experience Developer • Conducted monthly usability tests on prototype web pages, assessed the usability process and recommended changes and additions, and created web page mockups and graphics for Personal Progressive, and evaluated Progressive's web site according to Gomez Industry Standards. (http://www.gomez.com) • Produced electronic campaign for all California policyholders informing them of how Progressive can assist with earthquake related property damage.

CMU/University of Pittsburgh 2001 Fall Group Project, Carnegie Mellon • • •

Created database and interface for malignant hyperthermia registry at UPMC. Conducted user tests with client throughout interface development. Produced critical system documentation, including data dictionary, data model, and user manuals. Served as client contact: Attended weekly meetings with client and maintained email and phone communication.

Leadership Ford College Graduate (FCG) Council, Ford Motor Company, Fall 2003 – Fall 2005 • •

Newsletter Committee: Founded and chaired Fall 2004-Fall 2005. Lead 5 person team that created online monthly newsletter highlighting FCG community events, Ford news, and technology and industry trends. FCG Carousel: Co-chaired Fall 2004-Fall 2005. Organized advertisement and logistics for internal job fair for IT FCGs attended by over 40 department representatives.

Business Opportunities Conference, Carnegie Mellon, Spring 2000 – Fall 2001 Student Services Director • Coordinated and planned annual job fair of 56 companies on an $18,000 budget with a student committee of 12 undergraduates. • Selected and trained more than 30 student volunteers for the conference. • Served as liaison between the committee, academic departments, and students.

Big Brother / Big Sister of Southeastern Michigan, Spring 2006 – Summer 2006 Girls On The Run of Southeastern Michigan, Fall 2006 Freshman Orientation Counselor, Carnegie Mellon University, 1999, 2000 and 2001 Technical Experience Software/Applications: Microsoft Office, Microsoft Visio, Corel WordPerfect, Macromedia Director, Dreamweaver; Visual Basic;Internet clients; Familiar with Adobe PageMaker, Illustrator, Photoshop. Languages: Familiar with HTML, SQL, C++, Java, JavaScript, and ASP.

Training

3-day Usability Training with Tom Brink, usability specialist (http://www.simplytom.com/) Accessibility: Why It’s Important and how to Evaluate Introduction to Use Cases Project Management Fundamentals Introduction to Teradata Storage Principles 6-Sigma training (Green Belt certified) Introduction to Data Warehousing