Lan 4.15.09 Save The Date Notification Ltr

SAVE THE DATE - DoD Learning Action Network Webinar Patient Satisfaction: Are your patients part of the team? Join the DoD Patient Safety Program's Learning Action Network (LAN) webinar entitled "Patient Satisfaction: Are your patients part of the team? on Wednesday, April 15, 2009 from 1000 - 1100 EST. Learn how: • Make your place better for patients, keep them safe, and exceed their expectations. • How to move from data collection and measurement to action! • How to create a patient-centered culture by engaging staff. Speakers: Robert Wolosin, PHD is a senior researcher at Press Ganey Associates. Dr. Wolosin did his undergraduate work at the University of Chicago and took his doctorate in Social Psychology at the University of Michigan. Dr. Wolosin has worked for 21 years in a Family Practice Residency Program as Director of Behavioral Science. He teaches an undergraduate Medical Anthropology course at a local university, and has presented at national and international conferences including the American College of Physician Executives, the International Society for Quality in Health Care, the European Association for Healthcare Education, and Educational Conferences of the National Association for Healthcare Quality Gary A. Brown, MHA is a solutions consultant with Press Ganey Associates who specializes in quality improvement solutions in healthcare organizations. He has previously done extensive work with the Baptist Health System in San Antonio. He has worked on various strategic initiatives such as patient satisfaction, physician and employee engagement, operational efficiency, business development, and ER throughput. Gary Brown attended Northwestern University in Evanston, Illinois where he earned a Bachelor's in molecular genetics. He also holds a Masters in Healthcare Administration from Trinity University in San Antonio, Texas. DIAL-IN INFORMATION Important Call-in information * Domestic Callers dial: 1-866-866-2244 Pass code is: 3422879# * International Callers dial: 404-260-1415 Pass code is: 3422879# IF THERE ARE SEVERAL PARTICIPANTS ON THE CALL, PLEASE PUT YOUR PHONE ON "MUTE". DO NOT PUT YOUR PHONE ON "HOLD" AT ANY TIME DURING THE CALL. For more information about the DoD Patient Safety Program, refer to the program Web site at: http://dodpatientsafety.usuhs.mil

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For participants already on the call who may need help, please dial *0 at any time to get immediate assistance. This applies ONLY for calls on Monday through Friday during the hours of 8:00 AM to 6:30 PM Eastern Time. * For participants who cannot get into the call during the days and hours above, please dial toll free 1-877-480-4300 for assistance.

ONLINE PARTICIPATION THROUGH Defense Connect Online (DCO) This LAN will be our first using an online virtual collaboration tool, Defense Connect Online (DCO). This tool, a virtual meeting room, will allow you to view the presentation in a live, collaborative environment. For access refer to: https://connect.dco.dod.mil/lan. Before you attempt to log on, first reference the attached DCO Quick Guide and follow the instructions on the right column to ensure you have the correct DoD certificates installed on your computer. Failure to do so may result in a connectivity problem. You must first register for an account to login to the session and then simply enter the virtual meeting room as a guest by inserting your name in the appropriate field when prompted. If you experience any trouble connecting to DCO, please e-mail Michael Dorsey at [email protected]. The brief used for this webinar can be manually downloaded from the Patient Safety Program website. Save the date: Next LAN 05.20.09 entitled Coaching and Mentoring: Creating an internal capability for lasting team change.

Partnering for a new level of care. Partnering for a new level of care. Partnering for a new level of care. Partnering for a new level of care.

For more information about the DoD Patient Safety Program, refer to the program Web site at: http://dodpatientsafety.usuhs.mil

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