Knowledge Process Outsourcing-balram Umesh Shougata
This document was uploaded by user and they confirmed that they have the permission to share it. If you are author or own the copyright of this book, please report to us by using this DMCA report form. Report DMCA
Overview
Download & View Knowledge Process Outsourcing-balram Umesh Shougata as PDF for free.
More details
- Words: 597
- Pages: 28
Knowledge Process Outsourcing Organizational Design
By Umesh Na Balram Dabhade Sougata Ghosh
Project Brief
• To set up a KPO in India consideringIndia’s Socio Economic Structure Political Scenario • Constraints: Set up in Tier 2 / Tier 3 cities 3 centers 1000 people
What is a KPO?
• Knowledge process outsourcing (KPO) is outsourcing of High end Complex tasks, including legal process outsourcing • KPO firms provide domain-based business expertise, rather than just process expertise, makes many low level business decisions
The Challenges In KPO
• Acquiring Customers and Consultants in a Cost Efficient manner. • Making the Contract. • Managing the Migration of Processes and Techniques. • Designing the process in an Offshore Facility. • Equipping the Offshore Facility. • Service Delivery- Business Continuity, Information Security, Inventory of Information Assets
Resource Requirements
• Workplace connected to a high tension power source • Generator (120 KVA) which can support operations continuously for at least 6hrs • UPS system, minimum backup of 2 hours • Internet Connectivity • Mirroring and Security Source :http://www.outsource2india.com
The Indian Proposition
• The Mainstay – India's Higher Education System • 100% Sales Tax Exemption in places like Mysore, Bangalore etc • India – The Trust Factor • Data Privacy and Information Security Initiatives • Reverse Brain Drain • Improved communication modes at lower costs • India has the world's second largest reservoir of Engineers, Scientists and Source Managers :http://www.outsource2india.com plus the largest pool of IT
Talent Pool Available Source :http://www.outsource2india.com
• With 3 million graduates per year India has a distinct advantage over China as over 6 times more people go to university in India compared to China • The KPO segment requires much higher technical / domain skill and business expertise Source :http://www.outsource2india.com
Our Business
Our Area of Expertise • • • • •
Financial Data Analysis - Pune Insurance Data Processing - Pune Bio-Analytical Research- Mysore IT Infrastructure - Hyderabad Engineering Design Services Hyderabad • Software Applications Design & Development - Hyderabad
Critical Processes
• Infrastructure and Resource Development • Process Knowledge/Transfer/Training • Quality Management of Deliverables • Communications • Process Design & Implementation • Security • Business Development • Account & Project Management
Operations
• • • • • • • •
Process Identification Information Gathering Analysis Choosing Process Team and Leaders Process Training Process Documentation Process Implementation Process Control
Choice Of Cities Cities
Pune
Hyderabad
Mysore
Population
3,760,636
5,742,036
799,228
Disposable Income Levels
Very High
High
High
Talent Available
Very High
High
High
Connectivity
Very Good
Good
Good
Political Scenario
Stable
Average
Stable
Source : http://citypopulation.de/India.html
Distribution across the 3 cities • Pune – 450 people • Hyderabad-350 people • Mysore- 200 people
PUNE
HYDERABA D MYSORE
Source : http://mapsofindia.com
PUNE
HYDERABA D MYSORE
Source : http://mapsofindia.com/census/
Organization Culture and Configuration ORGANIZATION
CONFIGURATION
COMPETENCIES
CULTURE
Competing Organization
Tight
Focused
Thick
Learning Organization
Loose
Focused
Thick
Human Organization
Loose
De-focused
Thick
Institution
Tight
De-focused
Thick
Performing Organization
Tight
Focused
Thin
Intellectual Organization
Loose
Focused
Thin
Voluntary Organization
Loose
De-focused
Thin
Mechanistic Organization
Tight
De-focused
Thin
Source : http://www.hrfolks.com
Organizational Chart
Key Roles • CEO- Responsible for overall profitability of all the three KPOs. • Business Development Manager- Acquire new client base and map the knowledge area to be acquired. • COO-Design and Develop the Operations in three KPOs and to ensure delivery. • CFO- Manage the Finances and Ensure compliance to contracts from KPO end and Client end. • Quality Control- To ensure the quality and conformance standards. • HR- To engage and retain talent. • Technology Business Service Manager- To deliver the technology and infrastructure
Thank You
By Umesh Na Balram Dabhade Sougata Ghosh
Project Brief
• To set up a KPO in India consideringIndia’s Socio Economic Structure Political Scenario • Constraints: Set up in Tier 2 / Tier 3 cities 3 centers 1000 people
What is a KPO?
• Knowledge process outsourcing (KPO) is outsourcing of High end Complex tasks, including legal process outsourcing • KPO firms provide domain-based business expertise, rather than just process expertise, makes many low level business decisions
The Challenges In KPO
• Acquiring Customers and Consultants in a Cost Efficient manner. • Making the Contract. • Managing the Migration of Processes and Techniques. • Designing the process in an Offshore Facility. • Equipping the Offshore Facility. • Service Delivery- Business Continuity, Information Security, Inventory of Information Assets
Resource Requirements
• Workplace connected to a high tension power source • Generator (120 KVA) which can support operations continuously for at least 6hrs • UPS system, minimum backup of 2 hours • Internet Connectivity • Mirroring and Security Source :http://www.outsource2india.com
The Indian Proposition
• The Mainstay – India's Higher Education System • 100% Sales Tax Exemption in places like Mysore, Bangalore etc • India – The Trust Factor • Data Privacy and Information Security Initiatives • Reverse Brain Drain • Improved communication modes at lower costs • India has the world's second largest reservoir of Engineers, Scientists and Source Managers :http://www.outsource2india.com plus the largest pool of IT
Talent Pool Available Source :http://www.outsource2india.com
• With 3 million graduates per year India has a distinct advantage over China as over 6 times more people go to university in India compared to China • The KPO segment requires much higher technical / domain skill and business expertise Source :http://www.outsource2india.com
Our Business
Our Area of Expertise • • • • •
Financial Data Analysis - Pune Insurance Data Processing - Pune Bio-Analytical Research- Mysore IT Infrastructure - Hyderabad Engineering Design Services Hyderabad • Software Applications Design & Development - Hyderabad
Critical Processes
• Infrastructure and Resource Development • Process Knowledge/Transfer/Training • Quality Management of Deliverables • Communications • Process Design & Implementation • Security • Business Development • Account & Project Management
Operations
• • • • • • • •
Process Identification Information Gathering Analysis Choosing Process Team and Leaders Process Training Process Documentation Process Implementation Process Control
Choice Of Cities Cities
Pune
Hyderabad
Mysore
Population
3,760,636
5,742,036
799,228
Disposable Income Levels
Very High
High
High
Talent Available
Very High
High
High
Connectivity
Very Good
Good
Good
Political Scenario
Stable
Average
Stable
Source : http://citypopulation.de/India.html
Distribution across the 3 cities • Pune – 450 people • Hyderabad-350 people • Mysore- 200 people
PUNE
HYDERABA D MYSORE
Source : http://mapsofindia.com
PUNE
HYDERABA D MYSORE
Source : http://mapsofindia.com/census/
Organization Culture and Configuration ORGANIZATION
CONFIGURATION
COMPETENCIES
CULTURE
Competing Organization
Tight
Focused
Thick
Learning Organization
Loose
Focused
Thick
Human Organization
Loose
De-focused
Thick
Institution
Tight
De-focused
Thick
Performing Organization
Tight
Focused
Thin
Intellectual Organization
Loose
Focused
Thin
Voluntary Organization
Loose
De-focused
Thin
Mechanistic Organization
Tight
De-focused
Thin
Source : http://www.hrfolks.com
Organizational Chart
Key Roles • CEO- Responsible for overall profitability of all the three KPOs. • Business Development Manager- Acquire new client base and map the knowledge area to be acquired. • COO-Design and Develop the Operations in three KPOs and to ensure delivery. • CFO- Manage the Finances and Ensure compliance to contracts from KPO end and Client end. • Quality Control- To ensure the quality and conformance standards. • HR- To engage and retain talent. • Technology Business Service Manager- To deliver the technology and infrastructure
Thank You
Related Documents
Knowledge Process Outsourcing-balram Umesh Shougata
November 2019 13
Umesh
December 2019 12
Knowledge Transfer Process
November 2019 14
Knowledge Process Outsourcing
November 2019 17
Knowledge Process Outsourcing
November 2019 13