Karen Motley V1

Karen Motley 3706 Lytle Road Shaker Hts, Ohio 44122 216-752-1939 (Home), 216-346-4767 (Cellular) [email protected]

CAREER SUMMARY Accomplished Professional with experience as a strategic member of corporate leadership teams. Successfully drive change by developing and leading high performance teams both locally and globally. Recognized for consistent delivery of complex, large, and medium scale business initiatives within schedule and budget. -

Mergers/Acquisitions Efficiency Improvements B2B/E-Commerce Full Life Cycle Mgmt Build Strong Teams/Leaders Vendor, Partner, Bus. Mgmt

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Business Processing and Information Technology Outsourcing Risk Analysis and Management System Integration/Third Party Vendor Management Reduce Costs/Operating Expenses Drive Rapid Growth/Automation Lead Strategic Plan/Implementation

PROFESSIONAL EXPERIENCE BP Americas (International Energy Corporation), Oregon, OH – 2008 to Present Site Integration Manager Global Operating Infrastructure, BP Husky Refinery Critical role in the delivery of defined world-class operational services that refinery can rely upon in support of their own performance, accountability for integration of services delivered by the GOI domains and application support, ensuring operational integrity of day-to day business operations. Primary contact for the site business management team for ensuring business/IT&S strategies and plans are aligned and to articulate the site requirements for IT&S services. 

Developed sustainable repeatable audit practices for site access both physically and electronically into areas where confidential and/or proprietary information is managed.

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Leadership role on planning and integration of significant site infrastructure, data center, applications, and telecoms projects.

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Motivating and leading the wider team to deliver a world-class service. Ensuring that the end-user demand for support is appropriately delivered, building relationships with ‘customers’ to gain feedback as to their level of satisfaction with the support of its service.

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Deliver the project based activities required of the portfolio without compromising daily support service delivered to IST business users.

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Recognize synergies, conflicts and dependencies across the portfolio’s projects and work teams; Leveraging and managing them to successful completion. Identify gaps in Global/Regional processes/procedures, propose solutions and with service lines to implement.

 Articulate to site stakeholders’ upcoming infrastructure changes and IT&S projects and potential impact. Facilitate local deployment.  Communicate effectively with key business users, OEF IT&S Service Delivery Manager and Regional Managers. Additionally agree continuous improvements to the services provided with key stakeholders.  Accountable for the achievement of plan results. Additionally, perform certain administrative functions providing approval on all major IT projects, major capital expenditures and staffing changes.  Integral in setting overall IT Strategy and software development prioritization efforts through a Portfolio Management Board.

Karen Motley, Page Two 216-752-1939 Key Bank National Corporation (International Financial Services), Cleveland, OH – 2004 to 2008 Technology Division Manager Administrative Systems and Outsourcing Services Responsible for development and implementation of Global Sourcing Strategy across several areas of I.T. with cross-functional teams in different locations. Accountable for organization of 61 employees and supervised a staff of 5 direct reports. Reported to Senior Vice President of I.T. 

Developed worldwide team of professionals located in U.S. and India, supporting Financial and Customer Reporting applications.

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Reduced I.T. cost by 40% year over year while increasing productivity, efficiency and quality.

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Centralized Regulatory and Compliance, utilizing offshore personnel for a savings of $250,000 annually.

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Developed comprehensive Risk Analysis to determine offshore ability of High Impact Financial Applications that verified controls, aiding the reduction of fraudulent posting of transactions. Analysis presented to several Federal Agencies such as Federal Foreign Entity Steering Committee (FESC) and FDIC as well as Board of Directors.

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Overhauled posting of online transactions (KEYDIRECT) and escrow deposits to nearest branch versus posting to Key Corporate, reducing tax obligation by more than 1.5 million dollars annually.

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Deployed a set of Service Support Processes (ITIL-based) to enable consistent management of process-driven IT services seamlessly across variable number of vendors. Participated in establishing Key Bank’s Information Technology Infrastructure Library (ITIL), a world’s best-practice for the delivery of IT services.

 Managed Implementation of E-Procuri/Ariba E-Commerce/B2B Procurement, continued as point of contact.  Preserved the incentive compensation system for over 8000 retail and business banking employees through successful implementation of enterprise wide discretionary compensation system. Plain Dealer Publishing /Advanced Publications (Ohio’s largest Newspaper), Cleveland, OH – 1987 to 2004 Manager, Advertising and Publishing Systems Coordinated and managed the development and implementation of electronic publishing, Internet and production output systems. 

Transformed the manual production of ad layout to a completely electronic process; resulted in company-wide reduction of staff by 20% and increased accuracy and ad production.

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Headed technical implementation of newly designed paper from 75 to 50 inch format, attaining cost savings of 15% for paper and ink cost.

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Created and implemented Cleveland.com, one of the most recognized websites in Northeast Ohio.

 Developed in house fax solution for receiving and filing ads into classified order entry system; led to elimination of package system and support agreement for a savings of 68,000 annually.  Facilitated technology move to new downtown facility of infrastructure and desktop computing for more than 1600 professionals on time and within budget.  Directed implementation of new ad order entry system replacing 17-year old legacy system, within aggressive timeline and budget; impacted elimination of entire department for significant savings.  Handled migration of several small applications and file structures to SAN environment reducing hardware and storage cost.  Designed, implemented and managed training program that led to consolidation of three departments into one, improving productivity and morale.

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Developed truck relay system track location of vehicles, load and delivery time to retail sites.

Karen Motley, Page Three 216-752-1939 OTHER RELEVANT EXPERIENCE Interacted with clients and utilized excellent organizational skills to facilitate training of office administrators at the local and national level on new application for submitting advertising via the Internet. Responsible for the recruitment and development of a diverse and inclusive workforce. Increased minority hiring and retention by 10% from 2006 thru 2008. EDUCATION Executive Mgmt Training, Weatherhead Business School, Case Western Reserve University, Cleveland, OH Certification, Management Information Technology, Northwestern University, Chicago, IL B.S, Benedict College, Columbia, SC PROFESSIONAL DEVELOPMENT -

Grid International Transformational Leadership Project Management and Agile Development Organization and Management

PROFESSIONAL ACHIEVEMENTS - 2009, BP Helios Recognition - 2008, Key Corp Chairman’s Award - 2007, Featured in December/January issue of Diversity Careers - 2003, Listed in Strathmore’s Who’s Who among business leaders and professionals. - 2002, YWCA Professional Excellence Award - 2001, Press time, “Great Results” Award ASSOCIATIONS/ORGANIZATIONS -

National Organization of Women Delta Sigma Theta Sorority Business and Information Technology Executives

Karen Motley, (Additional) 216-752-1939

Real Estate/Property Mgmt Order Entry Supplier Relationship Mgmt Logistics Time Delivery Warehouse/Inventory Maximo Refinery Applications

Buyer/Supplier network intergration E-Procurement Global E-commerce channel integration ASP Solution Integration ASP Hosting

Low to Moderate

Essbase (Hyperion) Oracle Financials ERP, Data Warehouse

Inea (Planning/Budgeting) Demand Deposit Card Management/Processing (VISA, MC) Consumer Lending

Delivery/Routing SAP Bar-coding hand held devices

Familiar

Moderate to High n

High

General Ledger Accounts Payable Accounts Receivable Fixed Assests Earnings Analysis Funds Transfer Restatement

Collections Commercial Lending

Controls/Packaging

Financial Applications Logistics/Inventory B2B/Procurement

HRM/People Soft Incentive Compensation SAP

Vendor/Contract Management Staffing (Internal/External) Technology Outsourcing Budget Responsibility 2 - 5 Mil System Integration Risk Analysis/Mitigation Strategic/Operational Planning Compliance Service Desk Management Desktop Mgmt (PC, Machintosh, Unix, Linux)

Business Process Outsourcing Infrastructure Management Network Management Payroll Project Mgmt Benefits Security/SOX Assessments BPO Development Business Cases Business/Evaluation HSSE Compliance Third Party ASP ITIL Service Management Solutions Foundation

H/R, Compensation Qualitative