Joseph D. Washington

JOSEPH D. WASHINGTON 1030 Grace Dr. ♦ Lawrenceville, Georgia 30043 ♦770-828-8370 ♦ [email protected] http://www.linkedin.com/in/josephwashington Banking & Finance Industry A highly experienced, results-driven Banking/Finance/Operations Executive who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries and fast-paced environments. Strong technical and business qualifications with an impressive track record of more than 15 years of hands-on experience in strategic planning, business unit development, project management, and system engineering strategies. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings. Key Client Retention · Process Improvement · Business Development · Relationship Management · Project Management · Fortune 500 Accounts · Training and Teambuilding

KEY CONTRIBUTIONS FIDELITY NATIONAL INFORMATION SERVICES

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Created strategy and implemented improvements for the Online Banking Bill Payment application for over 600 financial institutions.

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Responsible for the management of all user interface technologies and features for the Bill Payment operating system.

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Worked with Finance partners capture input and to create business cases to support desired enhancements.

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Lead product and direction on future customer master file application and revised SDLC.

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Worked closely with CheckFree and other vendors who host or provide supporting services for Bill Payment. Business/demo lead for strategic initiative to allow customers to fund Bill Payments using an external DDA as the funding source. Business/demo lead for an initiative to implement Live Chat within Bill Payment to assist customers in Payee Setup and reduce the number of email inquiries. Business lead for RFI/RFP process to replace existing Bill Payment vendor. Developed RFP requirements, coordinated vendor presentations, managed evaluation and vendor scoring, developed recommendation and presented findings to leadership council. Business lead business to bring Bill Payment customer support in-house, currently being performed by vendor. Other initiatives include improvements to Payee Setup, Balance Management, User Interface enhancements, customer integration support, and developing Bill Payment documentation for customer support. AMERICAN EXPRESS FINANCIAL ADVISORS

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Built a world-class Product Marketing and Product Management team. Ensured quality by following Six Sigma and Standard Software Practice (SSP) project and development methodologies. Develop and maintain effective controls over all cash disbursement-related processes. Designed and implemented modifications to the standard SAP System. Modifications include the addition of new fields and screens and the addition of new tables to the Customer Master Data Base. This development also includes the redesign and rewrite of

several legacy systems which, done in ABAP/4 using the SAP Data Dictionary. These systems included both batch and on-line programs. Provide leadership and guidance to employees; developed employees through cross training, problem solving and team building. Conducted on-site presentations of process for RFI/RFP walkthroughs to foster vendor relationships. Conducted monthly dashboard for site processing comparisons and upper management review. Spearheaded the implementation of in-house financial application, involving large sums of data, resulting in faster review process and reduced expense. Developed system that reduced forecast and budget preparation time by 80%, increased process accuracy, and improved staff's awareness of actions needed to reach production and financial goals. J.P. MORGAN CHASE BANK • Developed and execution of major business strategies for service innovation and operations management, with both associates and clients. • Reconstructed call center processes, resulting in 20%+ increase in profitability and efficiency at the departmental level. Provided outstanding leadership. Developed a highly talented team that excelled in operational leadership, process reengineering and adoption of best practices. Participated in discussions and developed models to support company initiatives and financial decisions. Defused escalated calls from unhappy clients with composure and professionalism.

PROFESSIONAL EXPERIENCE GWINNETT COUNTY BOC, Lawrenceville, Georgia

June 2008 – Present

Financial Analyst •

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Meets with County-wide department personnel to research current business processes, identify areas of opportunity for improvement, research solutions, document current and proposed workflow, and make recommendations for technological solutions. Plans and manages projects, which includes: determining project priorities and scheduling; determining project tasks and duration; determining required resources; determining task dependencies; and/or, performing other related activities. Prepares and delivers reports, white papers, and presentations. Facilitates project kick-off, status, closeout, and/or other related meetings. Participates in budget preparation activities. Assists in developing Requests for Proposals.

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Performs other duties of a similar nature or level.

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• FIDELITY NATIONAL INFORMATION SERVICES, Norcross, Georgia January 2007 – November 2007 Assistant Vice President of Bill Payment Operations and Client Services

• Conducted presentations and demos to CheckFree executive staff, key customers, field sales, VARS, and developers. • Led development of comprehensive business requirements, articulate project objectives and secure funding through Business Governance Process. • Oversaw the strategic management and operational oversight of the company's eBilling Department, in order to provide streamlined operations, reduced operating costs, and greater profitability.

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Interface with partners and large clients to develop and maintain organizational strategies, operational efficiencies, and proposals for increasing technical efficiency and improving profitability.

• Worked with client team leads to reengineer current processes in order to streamline operations and significantly reduce the amount of software customizations.

• Major redesign of product with improved enhancements and speed. Reinstalled to over 650 financial institutions. GENERAL ELECTRIC CONSUMER FINANCE, Atlanta, Georgia October 2006

June 2005 –

Processing Manager

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Successfully directed high volume remittance and processing team, generating approximately $600K per day. Conducted change management processing for ARC and regulatory changes. Oversaw the management of the company’s Payment Group’s budget and planning process as well as crated forecasting models.

AMERICAN EXPRESS FINANCIAL ADVISORS, Chicago, Illinois & Minneapolis, Minnesota November 1998 - June 2005 Team Leader

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Provided daily coordination of the work flow processes associated with production and vendor payments. Redesign of check transaction processing platform for ARC and Check 21 Developed customizations using Application Designer, COBOL, Application Engine, SQR, Crystal and Application Messaging for AR/Billing, to include system modifications and workflow. Managed team’s workload distribution, metrics, employee performance and process improvement. Displayed analytical rigor by developing a financial modeling system to evaluate multiple "what-if" scenarios. Implemented automated financial reporting process to download data, reducing annual overtime by $25,000 and enhancing accuracy and timeliness. Managed conversion of new payroll to KRONOS. Accounting system reduced and improved tax reporting and corporate consolidations. Recommended and negotiated service level agreements through vendor and lockboxes for Business Continuation Plan. Redesign of payment processing platform, new hardware and software enhancements. $5 million in shrinkage and improved operations by 30%.

J.P. MORGAN CHASE BANK, Chicago, Illinois

October

1994 – August 1999 Supervisor, Credit Card Call Center

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Developed and executed major business strategies for service innovation and operations management, with both associates and clients. Developed reporting structures and strategies. Responsible for managing ‘exception’ processes and ‘escalated issues’ for busy call center, while making sound business decisions under unique circumstances. Developed daily work plans as well as tracked total dollars process, while exceeded crossselling targets.

GENERAL MOTORS ACCEPTANCE CORPORATION, Orland Park, Illinois

April1988 - October 1994 Senior Field Auditor – Wholesale Finance

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Assisted in and fostered dealer relations in the GMAC inventory financing program. Served as a problem solver for dealers, predicting where major roadblocks to success would

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arise and suggested strategic preventative plans or corrective actions as needed. Increased dealer revenues by 10% annually, to dealer division, by identifying, developing and managing the acquisition and integration of expansive product base and forecasting models and financial ratios. Increased division revenues 30% by expanding product base for individual dealers through effective presentation of new and existing products.

TECHNICAL EXPOSURE Finance: Sarbanes-Oxley s404, FDR, Davox, SAS Programming, Regulation E, SAS 70, Oracle, Peachtree, Multiple Application Processing System (MAPS), Hyperion Software: MS Office Suite, PeopleSoft, Oracle, Outlook, Lotus Notes, Visio, Quality Companion 2, Microsoft Project Databases: FoxPro, SQL Server, MS Access, J.P. Morgan Access, DAVOX, FDR, Cisco call center technology, J & B software, Hardware: Banc-tec, UNISYS, Dell, Opex Internet: http, HTML, Java Operating Platforms: Windows 3.x, 9x and NT; UNIX

EDUCATION Master of Business Administration, (1994) ST. XAVIER UNIVERSITY, Chicago, Illinois Bachelor of Science – Finance, (1985) Bachelor of Arts – Public Administration, (1985) SOUTHERN ILLINOIS UNIVERSITY, Edwardsville, Illinois PROFESSIONAL DEVELOPMENT PMI Member, Certification (PMP), (2008) Six Sigma Certification (Green Belt) American Express Leadership Readiness Program, (2002) Situational Leadership PeopleSoft Development (Top Student)