John Briscoe
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John Briscoe 28 Mercato, Laguna Niguel, CA 92677 • (949) 249-2290 • e-mail:[email protected] Summary Healthcare technology professional with a proven history of delivering the right information to the right people at the right time. Adding value to customer and vendor/partner healthcare organizations across North America by combining a solid information technology background and an exceptional understanding of healthcare systems, challenges and delivery methods. Experience leveraging a variety of disparate resources to bring solutions to life. Thrives in a positive, outgoing, creative environment where teamwork and winning make a difference.
Professional Experience Orion Health, Inc., Santa Monica, CA / Auckland, New Zealand
2005 to Present
Client Services Manager – North America • Developed newly formed Client Services organization to build and enhance existing customer relationships and create additional customer value • Post-implementation customer relationship management • Interact with the internal organization including sales, support, marketing, product development and business operations to resolve customer challenges • Launched proactive customer outreach program – coordinating internal resources to resolve customer challenges • Act as point of escalation for urgent customer related concerns • Uncover upsell opportunities for additional products and services revenue
Orion Health, Inc.
Project Manager • Provide project oversight and responsibility for large scale project deliverables, timelines, resources, financials and risks • Implement large scale projects that integrate multiple and varied silos of patient information to provide a unified patient view for healthcare professionals • Manage client relationships and resolve any issues that arise from project operations • Manage project resources across multiple continents and time zones • Negotiate project objectives, time lines, deadlines and resource plans with development staff • Provide input to the company planning process to establish business and strategic plans • Review project staff performance and provide feedback • Partial Project List includes: o UCLA Medical Center (Los Angeles, CA) - Physician Portal and Clinical Documentation o Central Washington Hospital (Wenatchee, WA) – Portal and Medications Reconciliation o Shared Health (Nashville, TN) – Insurer, Physician and Patient Portals
John Briscoe NEWPORT ORTHOPEDIC INSTITUTE, Newport Beach, CA
Page 2 2003 to 2005
Director, Information Systems & Decision Support • Responsible for IT department organization, planning, direction, policies and procedures • Managed $300K “on-time” implementation of electronic document management system for quick, seamless storage and access to electronic health records across multiple clinical offices • Implemented SAN storage solution to safeguard mission critical patient records and images • Implemented Nortel appointment scheduling call center software; increasing patient satisfaction and agent productivity through better call route management and improved reporting • Converted organization to digital dictation system; integrated with document management system resulting in $50K annual savings • Introduced decision support systems that reduced monthly reporting time from hours to minutes • Merged information from disparate data sources into a coordinated answer mart • Re-structured Citrix environment for improved application performance • Integrated enterprise-wide NT based fax server solution for inbound and outbound fax traffic • Technology site planning for new 44,000 square foot medical facility • Upgraded critical server platforms and appliances with new UPS devices for power protection • Effectively directed, influenced, developed, and motivated subordinates, obtaining positive team solutions
COGNOS CORPORATION, Irvine, CA
2000 to 2002
Solutions Architect • Actively engaged in the sales process by providing software product and architecture demonstrations to Fortune 1000 prospects on Business Intelligence, ETL, Metadata, Data Marts, OLAP, Cube-building, Scorecarding, KPI’s, EIS and web-portal delivery • Managed and participated in proof-of-concept engagements including: extraction of data from SQL Server, Oracle and other sources; building dimensional hierarchies; integrating with present environment and deploying via windows client and html browser interface • Key member of sales team that delivered 130% of quota for fiscal 2001 • Recipient of the Q1 quarterly Mentorship Award • Delivered warehouse-to-web scalability and performance design expertise to customers • Delivered product seminars to existing clients and user groups
1998 to 2000 BUSINESS SYSTEMS DEVELOPMENT, Irvine, CA (Lawson ERP Partner) Pre Sales Engineer – Financial Products • Responsible for Lawson Software consultative selling, RFP delivery and product demonstrations to CFO’s, Controllers and financial staff • Project management and data conversion experience provided to NT, UNIX and AS/400 clients
John Briscoe RYDER SYSTEM, INC., Santa Ana, CA
Page 3 1995 to 1998
Field Technical Manager, West Region • Responsible for tactical software delivery and upgrades, data networking and telecommunications for logistics and rental fleet operation at over 80 branch office locations and 6 district offices • Member of National Technology Quick Response team, engaged during mission critical situations • Managed a team of 6 regional database administrators • Established a shared regional support database which tracked technical issues and recorded resolution response time • Managed technology budgeting for over $1.5 million in new assets for fiscal 1997 Education California State University, Sacramento B.S. International Business Memberships Medical Group Management Association Health Care Compliance Association Areas of Technical Knowledge & Experience Integration Engines, Portals, Network Systems Planning, High Availability, Contract Negotiations, Disaster Recovery, Security, Application Integrations, Project Management, Healthcare Systems, Compliance, Windows Server, Active Directory, Exchange, Citrix, Cisco, ETL, Metadata, Data Mart/Warehouse, Data Mining, SQL, OLAP, Visualizations and Scorecarding
Professional Experience Orion Health, Inc., Santa Monica, CA / Auckland, New Zealand
2005 to Present
Client Services Manager – North America • Developed newly formed Client Services organization to build and enhance existing customer relationships and create additional customer value • Post-implementation customer relationship management • Interact with the internal organization including sales, support, marketing, product development and business operations to resolve customer challenges • Launched proactive customer outreach program – coordinating internal resources to resolve customer challenges • Act as point of escalation for urgent customer related concerns • Uncover upsell opportunities for additional products and services revenue
Orion Health, Inc.
Project Manager • Provide project oversight and responsibility for large scale project deliverables, timelines, resources, financials and risks • Implement large scale projects that integrate multiple and varied silos of patient information to provide a unified patient view for healthcare professionals • Manage client relationships and resolve any issues that arise from project operations • Manage project resources across multiple continents and time zones • Negotiate project objectives, time lines, deadlines and resource plans with development staff • Provide input to the company planning process to establish business and strategic plans • Review project staff performance and provide feedback • Partial Project List includes: o UCLA Medical Center (Los Angeles, CA) - Physician Portal and Clinical Documentation o Central Washington Hospital (Wenatchee, WA) – Portal and Medications Reconciliation o Shared Health (Nashville, TN) – Insurer, Physician and Patient Portals
John Briscoe NEWPORT ORTHOPEDIC INSTITUTE, Newport Beach, CA
Page 2 2003 to 2005
Director, Information Systems & Decision Support • Responsible for IT department organization, planning, direction, policies and procedures • Managed $300K “on-time” implementation of electronic document management system for quick, seamless storage and access to electronic health records across multiple clinical offices • Implemented SAN storage solution to safeguard mission critical patient records and images • Implemented Nortel appointment scheduling call center software; increasing patient satisfaction and agent productivity through better call route management and improved reporting • Converted organization to digital dictation system; integrated with document management system resulting in $50K annual savings • Introduced decision support systems that reduced monthly reporting time from hours to minutes • Merged information from disparate data sources into a coordinated answer mart • Re-structured Citrix environment for improved application performance • Integrated enterprise-wide NT based fax server solution for inbound and outbound fax traffic • Technology site planning for new 44,000 square foot medical facility • Upgraded critical server platforms and appliances with new UPS devices for power protection • Effectively directed, influenced, developed, and motivated subordinates, obtaining positive team solutions
COGNOS CORPORATION, Irvine, CA
2000 to 2002
Solutions Architect • Actively engaged in the sales process by providing software product and architecture demonstrations to Fortune 1000 prospects on Business Intelligence, ETL, Metadata, Data Marts, OLAP, Cube-building, Scorecarding, KPI’s, EIS and web-portal delivery • Managed and participated in proof-of-concept engagements including: extraction of data from SQL Server, Oracle and other sources; building dimensional hierarchies; integrating with present environment and deploying via windows client and html browser interface • Key member of sales team that delivered 130% of quota for fiscal 2001 • Recipient of the Q1 quarterly Mentorship Award • Delivered warehouse-to-web scalability and performance design expertise to customers • Delivered product seminars to existing clients and user groups
1998 to 2000 BUSINESS SYSTEMS DEVELOPMENT, Irvine, CA (Lawson ERP Partner) Pre Sales Engineer – Financial Products • Responsible for Lawson Software consultative selling, RFP delivery and product demonstrations to CFO’s, Controllers and financial staff • Project management and data conversion experience provided to NT, UNIX and AS/400 clients
John Briscoe RYDER SYSTEM, INC., Santa Ana, CA
Page 3 1995 to 1998
Field Technical Manager, West Region • Responsible for tactical software delivery and upgrades, data networking and telecommunications for logistics and rental fleet operation at over 80 branch office locations and 6 district offices • Member of National Technology Quick Response team, engaged during mission critical situations • Managed a team of 6 regional database administrators • Established a shared regional support database which tracked technical issues and recorded resolution response time • Managed technology budgeting for over $1.5 million in new assets for fiscal 1997 Education California State University, Sacramento B.S. International Business Memberships Medical Group Management Association Health Care Compliance Association Areas of Technical Knowledge & Experience Integration Engines, Portals, Network Systems Planning, High Availability, Contract Negotiations, Disaster Recovery, Security, Application Integrations, Project Management, Healthcare Systems, Compliance, Windows Server, Active Directory, Exchange, Citrix, Cisco, ETL, Metadata, Data Mart/Warehouse, Data Mining, SQL, OLAP, Visualizations and Scorecarding
