Jms

788 Avenida Abeja San Marcos, CA 92069 (858) 717-420

Janella Silva ________________________________________________________________ ___________ Objective

To be an integral part of a company that is challenging and offers potential for growth.

Skills & Abilities

Transcription (75 wpm., 10-key) Proven accuracy, reliable, detail-oriented and capacity to shoulder higher responsibility. . Clear and concise written and oral communication skills. Strong skills in time management, prioritizing tasks, and meeting

deadlines. Excellent customer service skills. Microsoft Word, Excel, Outlook, and Windows XP/Vista Experience

File Clerk / Receptionist

July 2007- Present

Campbell, Volk & Lauter Law Firm 5040 Shoreham Place Suite 150 San Diego, CA 92122 •Organization and daily maintenance of complex litigation files including correspondence files, pleading files, and discovery files (large volume of multi-party construction defect cases) •Maintained and secure records in accordance with the firm •Assistance in reproduction of complex case litigation documents •Assistance in integrating file management system on computer for most efficient handling of file maintenance •Answer multiple phone lines and responded to email or fax inquiries •Managed mail and client traffic for seven attorneys Optometrist Asst. / Receptionist Aug. 2004 - Present

Dr. Coffman’s & Assoc. 12350 Carmel Mountain Rd.

San Diego, CA 92128 •Handle scheduling appointments for patients for two doctors •Providing quality customer service •Assisting with the completion of paperwork and Insurance verification •Handling the opening and closing procedure including money processes •Organizing and filing patient files and documents •Instructing first time contact lens users how to correctly put contact lens in •Assisting the doctors by pre - testing patients for their refraction, glaucoma and peripheral vision •Answer all questions that patients have regarding the service we provide along with types of insurance and payment method Cashier / Lead Sales Clerk Nov.2005 - March. 2007

Pacific Sunwear 272 E. Via Rancho Parkway Escondido, CA 92025 •Assisting customers with sales and returns •keeping store clean and presentable •Unloading new stock and arranging them for floor sets •Providing customer service References Available upon request