Jewellery Companies Comparison

[JEWELLERY INDUSTRY]

A STUDY ON THE JEWELLERY INDUSTRY Submitted in the partial fulfilment of the requirement for the award of the Degree of Bachelor of Business Management of Christ University, Bangalore.

SUBMITTED BY: Shashank Baranwal

(08D1061)

Vedant Mimami

(08D1062)

Akansha Agarwal

(08D1063)

Ankita Ranka

(08D1064)

Under the guidance of Mrs. Jasmine Simi

DEPARTMENT OF MANAGEMENT STUDIES CHRIST UNIVERSITY, BANGALORE 2009-2010 |INDUSTRIAL REVIEW PROJECT

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[JEWELLERY INDUSTRY]

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INDUSTRIAL REVIEW PROJECT JEWELLERY INDUSTRY • EROS • TANISHQ • SHEETAL GROUP (KIAH) •

ROSY BLUE (ORRA)

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ACKNOWLEDGEMENT

We are extremely thankful to Mrs. Jasmine Simi for giving us the opportunity to undertake this project in Marketing Management and for her overall support, valuable guidance, astute judgment, constructive criticism and an eye for perfection without which this project would not have been in its present shape. This list will go incomplete without the special reference of the contribution and whole hearted support of manager’s and all other staff and department, which truly reflect their deep insight into the project and the professional touch which is their benchmark. And last but not the least; we are thankful to all our sources that made valuable contributions and constructive feedbacks towards the completion of this project.

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CERTIFICATE

This is to certify that Project Report title “Industrial Review Project on jewellery Industry” is a bonafide work carried out by Roll No. 08D1061-08D1064 BBM of Christ University for fulfillment of BBM degree. He has worked under our guidance and direction.

__________________

__________________

Mrs. Jimmy Sam

Mrs. Jasmine Simi

(Class Coordinator)

(Academic Coordinator)

Date

Date

Place

Place

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DECLARATION

We hereby declare that our report titled “Industrial review Project on Jewellery Industry” is an original work. The list of references used has been described at the end of this report, and the rest of the document contains our thoughts, learning’s and recommendations solely for educational and institutional purpose. We also declare that we have not consciously attended to plagiarize from any existing literature.

S.No NAME 1 Shashank Baranwal

ROLL NO 08D1061

2

Vedant Mimani

08D1062

3

Akansha Agarwal

08D1063

4

Ankita Ranka

08D1064

SIGNATURE

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TABLE OF CONTENT CHAPTER 1-INTRODUCTION TO THE INDUSTRY

1-14 2

•

EVOLUTION OF JEWELLERY INDUSTRY 3-6

•

INTRODUCTION TO INDIAN JEWELLERY INDUSTRY 7-11

•

SWOT ANALYSIS OF THE INDUSTRY

•

CURRENT SCENARIO OF THE INDUSTRY

12-13 14 •

FUTURE OUTLOOK OF THE INDUSTRY CHAPTER 2-COMPANY PROFILE

1.EROS JEWELLERY

15-106 16-30 31-48

2.TANISHQ 49-77 3.SHEETAL GROUP-KIAH 78-107 ROSY BLUE-ORRA 108-110 •

CHAPTER 3-RESEARCH METHODOLOGY OBJECTIVE

109 110

• •

SCOPE DATA COLLECTION

110

110-111 •

LIMITATIONS 112-118 CHAPTER 4-COMPARATIVE ANALYSIS |INDUSTRIAL REVIEW PROJECT

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SWOT ANALYSIS 113-114 EROS 115 TANISHQ 116-117 KIAH 118 ORRA 119-120 CHAPTER 5-CONCLUSION 121 BIBLIOGRAPHY

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CHAPTER 1

INTRODUCTION TO THE INDUSTRY

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EVOLUTION OF JEWELLERY INDUSRTY IN INDIA The Indian subcontinent has the longest continuous legacy of jewellery making anywhere since Ramayana and Mahabharata times. While Western traditions were heavily influenced by waxing and waning empires, India enjoyed a continuous development of art forms for some 5000 years. One of the first to start jewellery making were the peoples of the Indus Valley Civilization. By 1,500 BC the peoples of the Indus Valley were creating gold earrings and necklaces, bead necklaces and metallic bangles. Before 2,100 BC, prior to the period when metals were widely used, the largest jewellery trade in the Indus Valley region was the bead trade. Beads in the Indus Valley were made using simple techniques. First, a bead maker would need a rough stone, which would be bought from an eastern stone trader. The stone would then be placed into a hot oven where it would be heated until it turned deep red, a colour highly prized by people of the Indus Valley. The red stone would then be chipped to the right size and a hole drilled through it with primitive drills. The beads were then polished. Some beads were also painted with designs. This art form was often passed down through family; children of bead makers often learnt how to work beads from a young age. Jewellery in the Indus Valley was worn predominantly by females, who wore numerous clay or shell bracelets on their wrists. They were often shaped like doughnuts and painted black. Over time, clay bangles were discarded for more durable ones. In India today, bangles are made out of metal or glass. Other pieces that women frequently wore were thin bands of gold that would be worn on the forehead, earrings, primitive brooches, chokers and gold rings. Although women wore jewellery the most, some men in the Indus Valley wore beads. Small beads were often crafted to be placed in men and women’s hair. The beads were about one millimetre long. A female skeleton (presently on display at the National Museum, New Delhi, India) wears a carline an bangle (a bracelet) on her left hand.

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India was the first country to mine diamonds, with some mines dating back to 296 BC. India traded the diamonds, realising their valuable qualities. This trade almost vanished 1,000 years after Christianity grew as a religion, as Christians rejected the diamonds which were used in Indian religious amulets. Along with Arabians from the Middle East restricting the trade, India’s diamond jewellery trade lulled. Today, many of the jewellery designs and traditions are still used and jewellery is commonplace in Indian ceremonies and weddings.

INTRODUCTION TO INDIAN JEWELLERY INDUSTRY India is a leading player in the global gems and jewellery market. The gems and jewellery industry occupies an important position in the Indian economy. It is a leading foreign exchange earner, as well as one of the fastest growing industries in the country. The two major segments of the sector in India are gold jewellery and diamonds. Gold jewellery forms around 80 per cent of the Indian jewellery market, with the balance comprising fabricated studded jewellery that includes diamond studded as well as gemstone studded jewellery. The Indian gems and jewellery industry is competitive in the world market due to its low cost of production and the availability of skilled labor. In addition, the industry has set up a worldwide distribution network, of more than 3,000 offices for the promotion and marketing of Indian diamonds. YESTERDAY

TODAY

Unbranded

Branded

Silver & Gold jewellery

Gold & Diamond jewellery

Investment

Investment + Fashion

Traditional design

Fashionable & innovative design

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Marriage & festival is peak Wearability and gifts season

Michael Porter’s Five Force Model for Jewellery Industry

POTENTIAL NEW ENTRY

INDUSTRY COMPETITORS BUYERS

SUPPLIER

SUBSTITUTES

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Inter-Firm Rivalry -HIGH

•

Two types of rivalry. (1) Inside India & (2) Outside India.

•

Large presence of unorganized sector. 0.2 Million Gold jewelers and over 8,000 Diamond jewelers

•

International rivals Such as, China

•

Threat from producing nation like S.A. & Russia.

Bargaining Power of Suppliers - Medium •

In jewellery industry the suppliers are S.A., UAE, Australia, US, Congo, Botswana, Russia, DTC.

•

Few Alternatives of cutting & polishing.

•

Skilled labor

•

Bargaining power of India is enhanced because India is largest consumer of gold jewellery.

Bargaining Power of Buyers - Low •

Divided in two types

1. Domestic buyers &

2. Foreign buyers

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•

As investment (Demand increase)

•

Bargaining power of Indian exporter is high because Majority of the world's rough diamond production is cut and polished in India.

Threat of Substitutes: •

Low

Substitutes are Real assets, Stock market, & Bank deposits & mutual fund investment and Other types of jewellery like imitation jewellery, bagasra jewellery, stone jewellery etc.

•

Second preferred investment behind bank deposits

•

Status and standard of living increase so demand is increasing at high rate.

Barriers to entry

Low to Medium

•

Low capital requirement

•

Government subsidy

•

EXIM policy & government’s rules-regulations are high

•

Skilled manpower is essential

•

Advanced technology required

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SWOT ANALYSIS STRENGTHS Availability of cheap and skilled labor India has a large labor force and this has made the country the biggest diamond-cutting center for small roughs. Indeed, were it not for Indian workers, many of these small diamonds would be put to industrial use rather than jewelry. India’s strength lies in the two million highly skilled workforces in the country in the gem & jewellery sector, out of which one million are exclusively engaged in export production, who virtually carve exclusive fancy stones. All the processes, right from sorting to polishing requires analytical skills, which cannot be relied upon with machines.

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Experience Experience plays a very important role in the success or failure of a business because of the diversity and unique features of diamonds. It requires a lot of experience to diagnose as to what you would obtain after polishing a diamond. It is not necessary that two diamonds looking similar are same. They can be different too. Experience is needed to understand the following features of rough diamonds, which are to be bought for further processing by any diamond processing company. They are: Toughness: as to how are diamonds and as to how much effort will be required to polish them. Shade: rough diamonds look just like stones and only experience could tell as to what would be the shade of the diamond. Purity: it is also important to examine the purity of the diamond.

Pricing and inventory management The diamond industry virtually offers the entire range of products, a steady supply of raw materials and a state of the art manufacturing facilities is something that no other center will be able to match. India’s USP in the days to come is to achieve all round quality at low price. Supportive government policy Since the diamond industry is one of the key contributors to the foreign exchange of our country the government has played a very supportive role to this sector. Incentives like Diamond Dollar Account (DDA) and SEZ packages and lowering of import duties are some examples. The government is always trying to provide a helping hand for the promotion of the diamond industry.

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Low cost of production The cost of production of diamonds in India is much less as compared to other countries. This is due to the availability of skilled and cheap labour force in the country. The cost of production of each piece of diamond increases with an increase in the size of the diamond. The government is also playing and important role by providing incentives which lowers the overall cost of production of diamonds.

WEAKNESS Less emphasis on quality The share of India in medium and large sized diamonds is comparatively less as when compared with other countries is because of less emphasis on quality. It will have a huge impact on large sized diamonds. Therefore, to remain competitive in the world market Indian businessmen will have to improve the quality of their diamonds. Low productivity The labor force in India is less productive as when compared with China, Thailand, Sri Lanka. This may be due to reasons like long hours of work, uneasy work environment and no friendly atmosphere created. The workers therefore are not motivated to work therefore resulting in low productivity. There will have to be an increase in productivity for the diamond sector to flourish. No contracts There is no legal proof of any domestic trade related to diamond transactions in India. Everything in India works on word-of-mouth. There is no legally binding contract between the people who do business. Though payment of a high amount is to be made by cheque many transactions are done with cash.

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Lack of standardization Though India is the largest exporter of diamonds in the world , the diamonds are not standardized. A same size, colour, weight diamond may mean different things to businessmen around the world. The Diamond Trading Company should take steps to ensure that the diamonds are standardized so that the dealers and clients are not cheated at any point of time. Insolvency The rate of insolvency is very high in the diamond industry. Payments are not received from clients even after years of expiry of the credit period. There is a gap created. The rich businessmen are becoming richer, and the poor are becoming poorer. The newly entered businessmen are also finding it difficult to survive in the market. One really needs to work hard to earn a living and to survive in the market place.

OPPORTUNITIES New markets The leading importer of Indian diamonds is US. This is the only country that has been having a majority share in the world market. The Indians can also explore countries like Europe and Latin America. There is also increasing demand in South East Asian countries. Using advertising campaigns and promotion and marketing can do this.

Colored diamonds One of the major opportunities for the Indian diamond industry is colored diamonds. The clients now prefer colored gemstones and diamonds instead of the regular white color. Even other countries in the world are looking up to India for supply of colored diamonds. They are the latest trend in the market.

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Scope in domestic market Since diamonds are expensive they seem to be possessed by the richer section of the society. The lower class prefers gold jewelry. They consider diamond and risky and very expensive and very hard to handle. Therefore the other classes can be made aware of the benefits of diamonds by advertising and promotion campaigns. Outsourcing of diamond jewellery The retailers worldwide have shown keen interest in sourcing diamond jewelry requirements from India because of easy availability of diamonds. It has been over a decade and a half since Indian jewelry manufacturers began marketing their products.

THREATS Entry of China and Thailand in the diamond sector The Indian diamantaire perceives a growing threat from China as a diamond processing and cutting centre. Unless the government backs the industry up. Else, India may lose its status as the world’s largest diamond processing centre. An increasing number of diamond processors from Israel and Belgium, and even India, are setting up facilities in China for a variety of reasons. The reasons range from a cheap and disciplined labour force to high economic growth in the country resulting in a significant increase in potential consumers in the high-income segment within China, and also to the quality of Chinese workmanship which is steadily improving. China has all the strengths of India—cheap economic labour, infrastructure and a welcoming government. It also offers attractive labour union terms and export-friendly policies. While it might not affect an industry that has taken 30 years to grow, it is definitely on the cards. As the industry gets more competitive, companies see themselves becoming increasingly efficient to compete. Companies are finding this impossible in a milieu of strict labour laws that inhibit cost cutting measures such as rationalization. Conflict diamonds Another threat to the industry is the recent trade in Conflict Diamonds also called ‘Blood Diamonds’ which have become the thriving industry’s Achilles’ heel. Conflict diamonds |INDUSTRIAL REVIEW PROJECT

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those mined and the income from their sale help finance arms buying and funding activities of terrorist groups. The three named areas have been Angola, Sierra Leoneand Congo. A great fear in the industry is that due to a mere 4 per cent of illegitimate trade, the rest might feel immense ramifications. While there is definitely a moral issue to be resolved immediately, there are also other ramifications for an industry that thrives much on consumer perception. This could very well happen to the diamond trade. Use of child labor Small boys, sometimes as young as 10 years old, work in hot sheds chiseling roughs which eventually get sold in the fancy shops. Their nimble fingers and sharp eyes enable them to cut these diamonds in remarkable shapes, but while they earn well for these skills many of them find their eyesight getting progressively weaker as they grow older. India processes small diamonds, using traditional labour-intensive methods. About 1.5 million people are employed in the diamond industry, mostly in the unorganized sector. Anti social activities and threat of terrorism Antis social activities are on the rise especially in places like Mumbai. Security has become one of the major concerns for the diamond industry. A loss of a packet of diamonds can cause of a lot of money from your pockets. In recent times there are a lot of robberies happening in broad day light without even anyone noticing it. Therefore there should be an increase in security facilities.

CURRENT SCENARIO THE DIAMOND INDUSTRY Today, India is the leader in importing, processing and exporting of diamonds. India has a virtually complete dominance in small sized diamonds. India now accounts for nearly 55 percent of world net exports of cut & polished diamonds in value terms, 90 per cent in terms of pieces |INDUSTRIAL REVIEW PROJECT

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and 80 per cent by caratage. No other export segment of the country has such a significant share in the world market. India accounts for over 70% of the world exports of cut and polished diamonds in caratage. In other words, roughly 7 out of every 10 diamonds set in jewellery worldwide are from India.

In the current scenario, apprehensions have been expressed in some quarters that a number of the small producers would find it difficult to sustain operations on current margins, which would lead to some turmoil. Industry analysts believe that as the industry matures and takes its next step forward, many of the smaller independent producers may find themselves being absorbed by the

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larger players. The number of firms may reduce in the process, but not the size of the industry, nor even the levels of activity. Much has been said about the rising bank debt of the Indian industry and there were a couple of disturbing cases of bankruptcy. Yet overall the industry has ridden out the threat and as analysts point out, with manufacturing on the rise and the number of banks providing finance to the trade on the upswing, it is only natural that debt figures will show an increase as well. What is significant however and a sign of the maturity of the players is the process of self-regulation adopted by the industry, in the form of a pact on trading norms. Signed by all major trade bodies in the country, these will be implemented through a consensus in the trade and interaction with the banks to encourage them to accept these as well has also got underway.

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FUTURE OUTLOOK OF THE DIAMOND INDUSTRY Way back in the mid 1990s, when the Indian diamond industry first claimed its rightful status as the world’s largest manufacturer of polished stones, there were more than a fair share of skeptics, who refused to accept what the numbers were saying. Not any more. In fact industry analysts are now voicing their opinion that many of the Israeli sight holders have actually been manufacturing their goods outside the country over the past two years and that Israel was being used only as a transit point in the supply chain. The entire diamond world knows that India has a virtually complete dominance in smalls, and that the country has for long been the world’s leading manufacturer of cut and polished diamonds. But behind the scenes, the India centre has been moving confidently to take over a sizeable chunk of the manufacturing of medium and larger stones from other competing centers, particularly Israel. Some manufacturers took a step forward in the mid-‘90s and entered jewellery manufacturing. India has a definite cost advantage and our strength is diamonds today. Profit margins are also higher in the competitive retail business. Selling cut and polished diamonds yields margins of just 5 per cent to 10 per cent but selling finished diamond jewelery pieces to wholesaler’s overseas yields margins of between 20 per cent to 40 per cent. And retailing overseas offers margins of between 40 per cent and 60 per cent depending on the value of the diamonds. But there are challenges ahead. One is the lack of skilled manpower and technology to create and produce designs for the international markets. The council is hoping to tackle his by setting up a training institute. Indian firms will have to tightly control costs and prices.

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CHAPTER 2

COMPANY PROFILE

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EROS JEWELERY

SHASHANK BARANWAL 08D1061 |INDUSTRIAL REVIEW PROJECT

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ABOUT EROS JEWELLERY Jewelry is a decorative art & what matters are not the words that can be coined from it, but whether or not it gives pleasure to the wearer and more-so to the spectator. There is a new trend towards branded jewelry, which overrides regional variations. Over and above its design strengths, it is also a quality assurance to buyers, part of the increasing standardization and hallmarking coming into the industry. But in the end, it is the design and innovation that will differentiate in a competitive environment.

Jewelry is a shrewd monitor, reflecting the ups and downs not only of money and fashion, but also political, social & cultural changes. These days in India, there is a great tendency towards expressionism in jewelry. People prefer design-oriented jewelry with a degree of chicness.

Eros Gems has been in this industry since 1986. The company has gradually evolved as one of the leading manufacturer of colored stones having a prominent client base in the USA, to name a few – Cartier, Tiffany, Movado and a couple of other leading designers of USA. It has a modern manufacturing facility to cut and polish the gemstones with precision as per the requirements of the clients. Throughout its history, the company has emphasized on its competitive cost structure, high-quality & fine craftsmanship, its distinctive styles, and most importantly, its top-rated service to the company's valuable customers. After a substantial experience in the industry Eros Gems decided to make a foray into jewelry manufacturing and then came into existence its subsidiary “Eros Jewelry”. |INDUSTRIAL REVIEW PROJECT

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Eros Jewelry has a strong team of more than 50 proficient designers who add hundreds of unique designs every month. There work is bold, vibrant, intriguing & wearable. It represents the total commitment of a vital and exuberant artist. Some of the

jewelry

is

simple

too.

But

of

course,

simplicity

does

not

preclude

expressiveness.

MICRO FACTS Parent Company: Eros Gems Head Quarters: Jaipur No. of Outlets: 125 to 200 stores country wide and 15 outlets in UAE. No. of Designers: 50 Founder and Chairman: Abhay Godha Managing Director: Kapil Bagga

Gifted with creative powers, designers transcend abstraction through forms, colors, and shapes, to metamorphose a rock into a piece worthy of a name, which will survive eternally. Exotic flowers & whimsical objects come alive in the fancy jewels that we have created. We have skillfully wrought our jewelry with a profusion

of

colored

stones,

encased

in

cascade

of

various

motifs.

The inner vibrancy of these stones comes from a formation underground that takes |INDUSTRIAL REVIEW PROJECT

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over 500 million years. Their goal is to unleash this brilliance & to bring it to the surface with the appropriate cut and setting. The jewelry is manufactured under strict quality control at a state of the art manufacturing facility. The gemstones used in the jewelry are cut and polished in house as per the design specifications of the ornaments.

There is probably nothing more representative of the twenty first century culture than design. For it stands between art and industry, between esthetic aspiration and commercial concern, and is one of the major driving forces in that process of simplification of form and search for elementary beauty that has proved to be one of the outstanding conquests of the contemporary age. We have tried to make jewelry for you under the aegis of absolute beauty. ‘Absolute’ because such beauty is universal

and

timeless.

It

is

everywhere,

for

everyone,

in

every

color.

Eros Jewelry has used some of these fascinating, colorful and brilliant rocks to create set jewelry for the woman of today. We have used various different types of gemstones that make our jewelry mesmerizing and dazzling. Some of them are Diamonds, Tourmalines, Sapphires, Garnets, Topaz, Opals, Quartz, Cat’s-eye, etc. All the stones are studded in 18 karat gold and the quality of the stones used is among the finest in the international market.

Gone are the days when a piece of jewelry only exchanged hands for investment cash. No longer is jewelry hoarded in ugly gray chests to meet the requirement on a rainy day! With the advent of wearable jewelry into the world of fashion, there comes a need to have designs that are truly remarkable. These designs require to be trendy

and

extremely

wearer

friendly.

Eros

intends

to

look

after the needs of the segment that truly loves indulging in innovative type of jewelry. A national brand with international standards, that focuses on exquisite |INDUSTRIAL REVIEW PROJECT

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colored stones studded jewelry with designs that employ exceptional quality of colored stones to spell sophistication. The Eros collection is the result of many an inquiry into the lifestyle and needs of today’s woman. Eros has an exclusive range of pendant earring set a choice so stunning , you'll have a tough time selecting your Eros collection because of its absolute timeless elegance, cosmic, sublime and Zen like qualities.

Enriching the aspirations of today’s generation, Eros Jewelry has been created for discerning clientele looking for sophisticated contemporary jewelry. Jewelry that is trendy, yet without losing sight of classic styling and attempting to attain the ultimate in jewelry.

JEWELLERY IS not only a pointer to the lifestyle of an individual but also stands testimony to the social, political and cultural changes of a particular era. Today, the concept of wearable jewellery has pushed many big business houses to venture into this field . So, it is only natural that Eros Gems, which has been in the coloured stones business for the past 17 years, has also plunged into manufacturing trendy jewellery through its subsidiary, Eros Jewelry. Within six months of launching in the U.S.A., the Jaipur-based company, which boasts of clients like Cartier, Tiffany and Movado, launches its jewellery in India too "because Indians have a high purchasing power and they love jewellery," says Kapil Bagga, M.D., speaking for Abhay Godha, founder chairman of Eros Gems. One more feather in Eros' cap is its tie-up with NIFT where "we tried to custom-make the jewellery as per the creations designed by the students." Eros Jewelry has a strong team of more than 50 proficient designers who add hundreds of unique designs every month. There work is bold, vibrant, intriguing & wearable. It represents the total commitment of a vital and exuberant artist. Some of the jewelry is simple too. But of course, simplicity does not preclude expressiveness. |INDUSTRIAL REVIEW PROJECT

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The inner vibrancy of these stones comes from a formation underground that takes over 500 million years. Our goal is to unleash this brilliance & to bring it to the surface with the appropriate cut and setting. Eros currently is having over 125 dealers spread all over the world with 50 designers displaying more than 20,000 dazzling designs.

QUALITY CONTROL

The jewelry is manufactured under strict quality control at a state of the art manufacturing facility. The gemstones used in the jewelry are cut and polished in house as per the design specifications of the ornaments. The company guarantees its customers high-quality, timeless designs, and exceptional customer service, backed by its unblemished reputation in the gemstone and jewelry industries.

Slowly but surely, jewelry is evolving from its earlier concepts, from an investment and a language of symbols to a statement of its wearer’s needs and her personal style. Those needs come from the demand of everyday life: functional jewelry that can be worn at the work place or is more appropriate for the western-style garments that she is likely to wear. It is part of her own perceptions about herself and her aspirations rather than an external social identifier of her roles as wife and mother.

Eros Jewelry has used some of these fascinating, colorful and brilliant rocks to create set jewelry for the woman of today. The company uses various different types of gemstones that mak jewelry mesmerizing and dazzling. Some of them are Tourmalines, Sapphires, Garnets, Topaz, Opals, Quartz, Cat’s-eye, etc. All the stones are studded in 18 karat gold with Diamonds |INDUSTRIAL REVIEW PROJECT

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(VVS, VS Quality) and the quality of the stones used is among the finest in the international market.

SEGMENTATION AND TARGETING

Eros has designed their jewelry keeping in mind the ‘Woman of Substance’. The Woman, who knows her responsibilities and her various roles in the society, and performs them with grace and immense strength. These colorful stones worn by such women will reflect not only their modern state of mind and classy taste but also their inner beauty and magnificent splendor. Clearly, adorning such elegant jewelry is celebrating womanhood.

“We got the first-mover advantage,” says Eros Stones managing director Abhay Godha, who introduced the Eros line of branded coloured stone jewellery five years ago. “It was an idea much before its time,” he says, “but I believed in my product and so I took the plunge. I decided to start manufacturing branded coloured gemstone jewellery when I saw on a trip overseas, my gemstones set in beautifully crafted branded jewellery. I thought to myself – ‘Why can’t I try making such jewellery for Indian buyers?’ I felt that branded jewellery would go down well with the youth segment. I could make jewellery to flaunt and not for storage in a vault.” Boasting of 15 outlets in most of the UAE’s prestigious malls and shopping centres, the Dubaibased jewellery company Liali Jewellery becomes Eros Jewellery’s first retailer to be appointed outside India, and will market its large range of exclusive natural gemstone jewellery.

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Uphill For Coloured Gemstones. For Eros Stones the transition was seamless, since the company traded and manufactured coloured gemstones (70 per cent of the company’s business constitutes exporting polished coloured stones) and had easy access to them. But launching a branded jewellery line wasn’t easy. Godha says, “The launch was a struggle. Consumers don’t mind paying a premium for diamonds or gold, but mentally they are still unprepared to pay a mark-up for coloured gemstones. Also, there was a huge lack of public knowledge about many coloured gemstones.”

PRICING Eros jewellery is also being exported to the Middle East, the US, the UK, and Japan. The product sells in the Rs.10,000 ($253) to Rs.600,000 ($15,222) range, with price points up to Rs.60,000 ($1,522) being the most popular. Priced in the range of Rs. 20,000 to 50,000, Eros jewellery caters to today's woman of substance in the age group of 18-40 years. "We are trying to give women things which she can wear with both traditional Indian outfits and also western outfits” says Bagga. The 50 designers exclusively work with the company to create 200 new designs each month, lend an Indo-western/ fusion touch to the jewellery and also ensure that exclusivity in designs is maintained.

MARKETING STRATEGY

Godha and his team launched an advertising campaign a year later to publicly introduce their brand. The campaign featured film star and youth and glamour icon Karisma Kapoor as brand ambassador and targeted the specific consumer group the brand was after. According to Godha, “Eros celebrates colourful moods and moments and our intention is to make jewellery which can be used to accessorize outfits.” Today Eros has a national footprint with over 125 dealers all over the country. Set with a variety of stones like tourmaline, blue and white topaz, smoky

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quartz, amethyst, blue and black onyx, citrine, corals, pearls, and diamonds, the brand’s 50 designers bring out 20,000 designs a year to cater to an India-wide selection of consumer tastes.

Eros also provides a booklet educating the consumers about the variety of stones, their origin and

various

processes

like

heat

treatment

that

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Eros even have buyback schemes. Eros offers 70 per cent of the purchase price no matter how long ago the product was bought and will pay hard cash if the customer wants. “We get only two per cent of our products back,” says Godha. Godha feels the choice of colours is important. According to him, Indians like rhodolites, garnets, blue topaz, citrine, multi-coloured tourmalines, turquoise, corals, rubies, emeralds and pearls. “We offer a variety of colours by studying the market. Currently, the fascination is for jewellery with good quality diamonds along with coloured stones.” So the company has introduced an element of diamonds in their coloured stone jewellery. Although that has increased the cost of jewellery, people don’t mind paying the extra cost. But the company does have competition in the local market from smaller manufacturers who make and sell jewellery at a lower cost and those who make copycat designs claims Godha.

Another striking aspect of the accessorisation of jewellery is the promotion and marketing of these aspirational brands. Unlike the traditional market where the drivers existed in socioeconomic mores, fashion accessories need an extra push to consolidate their position. In a conventional market, occasions like engagements or festivals by themselves draw customers towards the jeweller. However instead of opting for generic campaigns, the players in the ‘nontraditional’ segment need to formulate and fine-tune their unique promotion strategies. The prospective buyer for them hails from the young and upwardly mobile working class in metros and mini-metros, which, some have discovered, can be tapped through aggressive advertising and event promotions.

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BRAND AMBASSADOR

“We will advertise in a few of the up-market women’s and in-flight magazines and promote the brand through events that attract influential and powerful women.” Abhay Godha of Eros Jewellery agrees, “Our idea of having a celebrity (Karisma Kapoor) endorse our brand, has given a face to our collection. We advertise in all leading lifestyle magazines and newspapers and our celebrity endorsement has built up such a high brand recognition that consumers just see

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Colour your life

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Today, amethyst, agate, opal, tanzanite (one of the most expensive semi-precious stones) and topaz, and people not only recognise the names instantly but also talk about the colour, cut and finish of each stone and what goes well as its base. The growing awareness about coloured stones made the company ensure that they sell the same high-end export quality stuff in the domestic market as well. The company feels that why should they deprive Indians of good quality products when they have the ability to spend and a taste for good things in life.

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FUTURE PLANNING |INDUSTRIAL REVIEW PROJECT

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The company's future plans include dealer networking (wherein they are planning tie-ups with various dealers) and also shop-in-shops in lifestyle stores. After Delhi and Mumbai, Hyderabad gets the highest attention and focus, as it is a bigger metro than Kolkata. With its inherent culture of precious jewels and pearls dating back to many centuries, Hyderabad is definitely a potential market. Besides, Hyderabadis love beaded jewellery and also colours.

COMMITTMENTS Universal and unique designs are the company's forte which makes its jewellery appealing to women the world over. They have ensured that their jewellery is affordable to a large extent (to a large segment of the society) by avoiding many middlemen in the intermediary stages. And, it is Eros all the way - right from sourcing the stones from the mines to cutting and polishing, and finally crafting them into beautiful pieces.

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Each beautifully crafted piece of jewellery, inspired by nature, its myriad colours and themes, is aesthetically packaged in an imported wooden box and comes with a certificate, a silk cloth with exquisite embroidery. "So, what you get ultimately is quality stuff and value for money," vouches Bagga. The jewellery is likely to be available at major lifestyle stores shortly.

COLLABORATIONS Liali Jewellery is appointed as UAE’s retailer for reputed Indian brand, Eros Jewellery

Liali Jewellery, leading local retailers of branded and customised jewellery, has been appointed as the first UAE retailer for Eros, one of India’s top brands of natural gemstone jewellery.

The announcement was made by Liali Jewellery, in the presence of Bollywood actress and Brand Ambassador for Eros Jewellery, Karisma Kapoor at The Bride Show Dubai 2006, the Middle East’s largest wedding industry event being held at the Dubai International Exhibition Centre.

Praising the brand, Karisma Kapoor said: “What I like most about the Eros Jewellery collection is that it does not limit itself to gold or diamonds but ventures into designing pieces with a wide variety of quality gemstones that are appropriate for any occasion or mood. The appeal of the Eros Jewellery brand lies in its combination of Indian and Western design and in its universal and timeless beauty, which makes it popular among the young and the old.”

Anuraag Sinha, Managing Director, Al Liali Jewellery said: “We are honoured at being chosen by Eros Jewellery to retail its collection in the UAE. This will further strengthen our jewellery collection and widen our client base among the Arabic and Asian community.”

Liali Jewellery retails premium jewellery brands including Vivien Westwood, Green G, Miluna, Tirisi, Umi Pearls and Liali Memories. It also retails customized gold, diamond and pearl |INDUSTRIAL REVIEW PROJECT

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jewellery and designer timepieces that are popular for all occasions.

Bahrain based Devji recently announced that they would be showcasing two new jewellery brands under the umbrella of Devji Jewellery and Watches - 'Shobha Asar' and 'Eros Jewellery' in Jewellery Arabia 2006.

PRINT ADS

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TANISHQ

VEDANT MIMANI

08D1062 |INDUSTRIAL REVIEW PROJECT

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Executive Summary

An Indian Brand, which can make big in the global market, is Tanishq from Tata Group of Industries. Tanishq is India's largest, most desirable and fastest growing jewellery brand in India. Tanishq today is India's most aspirational fine jewellery brand with an exquisite range of gold jewellery studded with diamonds or colored gems and a wide range of equally spectacular jewellery in 22Kt pure gold. Exquisite platinum jewellery and designer silverware is also part of the product range. Though they faced with many difficulty in the early stages they for about six years they then came with up with good strategies The Tanishq strategy for the coming couple of years relies on two things —increasing penetration in the domestic markets and going abroad in order to diversify its revenue portfolio. To push penetration in other markets, Tanishq will use the ‘shop-in-shop’ concept that it already does in 50 stores across different West Asian markets. “This reduces distribution costs. Also, for the consumer it remains a Tanishq store and helps us get a foot into the market. Their main core competency is in designing a wide range of products. They were the first to come up with the idea of karat meter, which proves the quality of the gold, to win the trust of the customer.

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The Gems & Jewellery industry The Gems and Jewellery (G&J) market essentially comprises of sourcing, processing, manufacturing and selling of precious metals and gemstones, such as, Gold, Platinum, Silver, Diamond, Ruby, and Sapphire etc. The G&J market is a significant contributor to the Indian economy, based on the size of the domestic market and through its contribution to the country’s exports. India is the largest consumer of gold (around 20 percent of global consumption) and also the largest diamond processor (around 90 percent by pieces and 55 percent by value of the global market.

India’s G&J industry is highly unorganized and fragmented with 96 percent of the total players being family owned businesses. The gold processing industry has around 15,000 players, with only 80 having revenues over USD 5 million. India is also home to around 450,000 goldsmiths, 100,000 gold jewelers along with 6,000 diamond processing players and 8,000 diamond jewelers.

The value chain of the industry starts from sourcing and mining of the metals and extends to jewellery retail. While India is not a major miner of previous metals and stones, the country’s inexpensive and well skilled workforce makes it a world leader in processing of diamonds. The country’s jewellery retail sector is also expected to evolve with a shift among consumers towards branded jewellery, driven by greater quality consciousness.

There are a few major players in the G&J segment, with Rajesh Exports being the most dominant name. Other key players in the field include Gitanjali Gems, Suhashish Diamonds, Su-Raj Diamonds, Vaibhav Diamonds and Tanishq. Many of these players are focused on developing strong brands, large retail operations, strengthening their core manufacturing operations and building a strong international presence.

India’s large population and rapid economic growth offer significant opportunities for growth of the industry. The emergence of jewellery retail chains provide customers with convenience and |INDUSTRIAL REVIEW PROJECT

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assurance of quality. The entry of foreign players is also likely to increase competition and provide consumers with greater choice. Apart from the above, there are other factors that contribute to a favorable outlook for the industry.

Evolution of Tanishq Titan came into existence in July 1984, when the Tata Group joined hands with the Tamil Nadu Industrial Development Corporation (TIDCO) to make a foray into the watch industry.

Titan started manufacturing jewellery watches and jewellery in 1994. It set up its fully integrated Rs. 400 million-jewellery plant in Hosur. The plant had the capacity to manufacture four tonnes of gold in a year. Titan launched these products under the brand name of Tanishq, in 1995. The name Tanishq, a blend of two words, 'tan' (body) and 'ishq' (love), was coined by Xerxes Desai, the Vice-Chairman and Managing Director of Titan.

To change its image from a watch manufacturer to a fashion accessories manufacturer, Titan was renamed Titan Industries Ltd. in 1995. Titan scaled the capacity of its Hosur plant to 4.18 million units in 1996 to meet the domestic and international demand. From the late 1990s, Titan's commitment to the jewellery business increased.

When Titan launched Tanishq in 1995, the jewellery industry in India valued at Rs 40,000 crore was mostly unorganized, with around 3.5 lakh players. Before 1992, only the Metal and Mineral Trading Corporation and the State Bank of India were allowed to import gold. In 1992, as part of economic liberalization, the government abolished the Gold Control Act of 1962, allowing free import of gold. In 1993, private companies were allowed to enter the hitherto restricted gold and diamond mining industry. Foreign investors were allowed to hold up to 50% equity in mining ventures.

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Growth of Tanishq

Revenue in million Rupees

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Competitors

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Carbon

In early 1991, the Bangalore based Peakok Jewellery Pvt. Ltd., (Peakok) was incorporated and Mahesh Rao (Rao) was appointed director. Peakok realized that the Indian consumer's relationship with gold jewellery would grow beyond an investment need towards a lifestyle and personality statement. In 1996, within the Peakok fold a new brand of 18-carat gold-based jewellery called Carbon was launched. In 2000-‘01 Carbon's focus had always been to move jewellery from the vault to the dressing table and bring the selling of jewellery out of heavily guarded jewellery stores. This was achieved by persuading a few lifestyle stores to add branded jewellery to their vast array of products. Besides selling from lifestyle stores, Carbon also sold its products as gift items over the internet. Like Tanishq, Carbon laid emphasis on design. Most of its designs were contributed by students at the National Institute of Fashion Technology (NIFT) through the diploma programme which the company sponsored. In addition, Peakok's team of six designers, (headed by Rajeswari Iyer, an alumnus of a German design school who had worked in the U.K., Germany and India) turned out around 180 to 200 styles in a year, with 75 designs per style. At any point in time, there are around 600 designs of Carbon on sale. The creation, manufacture and marketing of Carbon was different from the making and selling of traditional jewellery. It is made available at `shop-in-shop' outlets in large lifestyle stores (such as Shoppers Stop, Ebony, Globus, The Bombay Store, Lifestyle and Taj Khazana) and some premium boutiques (such as the Helvetica in Chennai).

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Carbon products were priced between Rs. 2,750 and Rs. 20,000 per piece. While the cost of traditional jewellery was negotiable, the cost of Carbon items was fixed and nationally uniform.The brand is available at 50 outlets in 23 cities.

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Gili

Gili launched a collection of traditional Indian ornaments made of 18-carat gold. In 1999, the Gili Gold range was introduced. This range included rings, pendants, earrings, necklaces and bangles made of 24-carat gold. All Gili products came with a guarantee of diamond and gold quality. Gili distributed its jewellery priced between Rs. 500 and Rs. 40,000 through lifestyle and department stores across the country to increase accessibility among its target segment, the 15 to 30 age group. Gili distributed its jewellery priced between Rs. 500 and Rs. 40,000 through lifestyle and department stores across the country to increase accessibility among its target segment, the 15 to 30 age group. The collection was promoted at college campuses with banners, pamphlets and a few advertisements targeted at teens. Gili soon realized that just pushing its product was not enough; it also had to customize its products for special occasions. Following this, it launched a Diamond Heart Collection specially designed for Valentine's Day. This collection consisting of tiny, heartshaped diamond jewellery was well received by teens. Special packaging, catchy advertising and extensive press coverage contributed to the success of the collection. Gili also made special promotional offers during festive seasons like Christmas and Diwali. Having captured the low price point market of Rs.2000 to Rs.10, 000, the company is focused on penetrating the premium market of customized jewellery. For this Gitanjali jewels opened a jewellery salon, Gianti, to provide customized jewellery to clients in India. |INDUSTRIAL REVIEW PROJECT

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4 P’s of Marketing PRODUCT •

PRODUCT VARIETY

Tanishq today is India's most aspirational fine jewellery brand with an exquisite range of gold jewellery studded with diamonds or colored gems and a wide range of equally spectacular jewellery in 22Kt pure gold. Exquisite platinum jewellery and designer silverware is also part of the product range. Tanishq designs and manufactures jewellery that is breath- taking, contemporary and yet has a tint of tradition. It produces 22 karat pure gold earrings that come in various shapes, sizes and designs. Some earrings are embedded with precious stones or colour gemstones. These jewellery sets are overwhelming and could prove to be apt for occasions such as marriage, festivities etc. Furthermore, they also make bangles, chains, nose pins, pendants, finger rings, Mangal Sutras etc. They also produce products made from silver such as deity idols etc. Recently, Tanishq has started producing diamond jewellery that are affordable and stunning. The diamond jewellery include collections such as: All Day Diamonds, Aria, Dewdrops, Tanishq Solo, Dancing Diamonds etc. These collections come with a certificate of authenticity that states the karatage, color and clarity of the diamond. •

QUALITY

Consistency in delivering on their promise - Tanishq promises superior quality jewellery with purity in gold. It is the first and only jeweller that guarantees the purity of its gold jewellery and certifies the quality of the precious/semi-precious stones in writing. They claim and deliver the exact carats and weight that they promise. Impurity in gold and not delivering what was promised is one of the main problems the consumers face when going for |INDUSTRIAL REVIEW PROJECT

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gold purchase. They eliminated this and have built its brand in trust. Tanishq now stands for quality and purity. They even have gold meters where one can check the purity of gold. Thus it has established itself as a highly ethical player in a market that was rated as having the highest incidence of under karatage (Bureau of Indian Standards).It maintains its quality standards in all its products wherever they are sold. This shows that they have a resolute core purpose. This is what they will have to maintain even when they global. They have the right range of products for the different markets across the globe. Only they have to remember their differentiating factor. The differentiating factor for Tanishq will be the experience and quality they will be giving the consumers when they come to the store. •

DESIGN

Widely acknowledged as a design leader, Tanishq is known for its ability to develop specialized design collections. Each piece of jewellery is designed by a team of award winning designers. In fact, Tanishq is the only jeweler to have a full- fledged design studio with one of the largest design teams in the country. Every product at Tanishq is painstakingly crafted to perfection. Diligent care and quality processes ensure that the Tanishq finish is unmatched by any other jeweller in the country. Tanishq was recently adjudged the Most Admired Jewellery brand (for the third consecutive time) in India at the Images Fashion awards 2004. It has also been judged as the Images Retailer of Year in the fashion category. Positioned as ‘9-to-5 jewellery’, the collection is stylish and modern and is designed to suit all forms of attire, western and Indian, casual and formal. •

BRAND NAME

"Jewellery is one of the last great commodity frontiers in India; it has remained so because this market is very fragmented, very unorganized. Tanishq has successfully taken on the challenge of transforming this frontier into a reliable consumer space by bringing to it all the virtues and benefits that branding offers".

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Harish Bhat, CEO, Tanishq. Tanishq was established in 1995 and within ten years it has become the largest and most desirable brand in the jewellery segment in India. They have constantly introduced new offering to their consumers and have come up with new innovative ideas. The surveys showed that awareness of the brand was quite high. The company believes that young urban women, with independent incomes, are looking at branded national jewellers. The brand believes that accretion to this segment is clearly in its favour due to the modern contemporary image among women. •

SERVICES

One of the company’s most important initiatives was customer service enhancement. Tanishq launched a direct consumer contact program and conducted surveys to monitor store walk-ins and footfalls and percentage of repeat customers. The company also kept the entry-level price as low as Rs 600 (for a pendant) and offered a range, which far exceeded that offered by any other jeweler. All Tanishq outlets gave a 100% return guarantee on its brand of jewellery and also exchanged other jewellery after deductions depending on purity. A customer satisfaction measurement program was started with the help of Customer Satisfaction Measurement Management (CSMM), an associate of IMRB. CSMM tracked customer satisfaction parameters for Tanishq on a quarterly basis. This gave the company the benefit of benchmarking against local and international players and also aided in improving repeat purchases. As a result, it was able to directly link the remuneration of franchisees with customer satisfaction. Since they have many stores across the country they give guarantee on their jewellery and also offer to repair it free of cost anywhere across the country. They have excellent after sales service and they have been committed in providing good and honest service. They welcomes you to exchange your old gold jewellery for new designs. To ensure you get the right valuation for your old jewellery, use scientific, reliable and transparent processes including testing it with the Karat meter. |INDUSTRIAL REVIEW PROJECT

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PROMOTION

The Tata Group has promoted Tanishq as a jewellery store brand, which competes with close to three lakh traditional jewellers who dominate the domestic market. It has launched new collections at a quicker rate than its competitors, and conducted marketing promotions and fashion shows to enhance the shopping experience of consumers. Given the diverse nature of Indian ethnicity, Titan made the designs more ethnic to satisfy the tastes of all regions. Titan transposed designs by stocking Bengali designs in Delhi, Keralite designs in Tamil Nadu and typical designs from Tamil Nadu in Bombay in order to appeal to a variety of people. ‘Concept’ stores, the first of which, costing Rs 10 crore, opened in Kolkata . The idea of such a store was to harmonize the tradition of the past with the modernity of the present. In 1998, it launched the corporate gold gift scheme - 'When you want to say thank you, say it in gold'. In 1999, Tanishq delivered gold coins worth Rs. 20 crores to Maruti Udyog Ltd., to be given away as gifts to Maruti car owners. By 2001, the scheme accounted for almost 5% of the turnover and over 30 corporate clients like Coca-Cola, the UB Group, Whirlpool, TVS Group, Ceat and Liberty shoes. In early 2000, it made miniature gold cars for Hyundai Motors to be given to select dealers.

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Tanishq has also endeavored to be part of every occasion in an Indian woman’s life through festive promotions, customer contact programmes as well as through Anuttara, Tanishq’s exclusive consumer reward programme etc. Tanishq provides Gift vouchers in various denominations for gifting your friends and family. Tanishq, to set off competition, launched Jodhaa Akbar collection and managed to get lot of marketing hype. The collection is very pricey and suggested retail price is between Rs 25,000 to Rs 15 Lakhs.

One of the company’s most important initiatives was customer service enhancement. Tanishq launched a direct consumer contact programme and conducted surveys to monitor store walk-ins and footfalls and percentage of repeat customers. The company also kept the entry-level price as low as Rs 600 (for a pendant) and offered a range, which far exceeded that offered by any other jeweller. A customer satisfaction measurement program was started with the help of Customer Satisfaction Measurement Management (CSMM), an associate of IMRB. CSMM tracked customer satisfaction parameters for Tanishq on a quarterly basis. In 1999-2000 the communication and promotion budget was increased from Rs. 65 million to Rs 100 million in 2000-01. A majority of this was spent towards advertising, while a portion was also earmarked for promotions tailored to match regional preferences. For instance, in New Delhi, which was Tanishq’s single largest market, substantial promotions were carried out. The Rs 100 million was split into four parts, comprising national-level spends (both electronic and print media), regional budgets, direct mail and research. For the first time, Tanishq initiated a

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long-term media plan, aiming to give the brand a round-the-year presence and enhance awareness. A customer survey revealed that despite its high-blitz ad campaign, many didn't know what Tanishq was about, others found it too expensive and some felt that the product was not for people like them .So, Kurian and his team then decided to launch the fifth anniversary celebrations of Tanishq that would offer discounts to customers and induce them to come to the store. The ploy worked and they had customers waiting for the store to open. Ad campaigns also started to list out the products that Tanishq had. Bracelets, rings, chains, pendants were explicitly mentioned in each ad. A range starting at Rs 399 was launched.The aim was to bring down the price barrier significantly. Collections for the working women and a new set of contemporary designs were brought into the stores. Aria, for seven stone diamond jewellery, Hoopla, focused on diamond studded hoops and Collection-G for lower priced gold jewellery with an interesting twist are just a few lines that have come out of the Tanishq’s stable in the last three years. One of Tanishq’s more innovative ideas is to offer special schemes during various festivals. Tanishq has also initiated a loyalty program called the Golden Harvest Savings Scheme, which offers buyers the benefit of getting more jewellery than what they have paid for. The scheme allows consumers to plan future purchases in advance and pay for them in easy installments. Exchange offer - change impure gold for pure 22 kt gold - attracted more people to the stores. It is estimated that roughly 2.85 lakh customers bought from - and close to a million people went through - 53 Tanishq stores across 41 cities. Since the European designs in 18-carat gold did not find any takers in 1997, Tanishq introduced 22-carat ornaments. After hitting six countries in the last four years, Tanishq entered the $57-billion US jewellery market with two exclusive stores, one in Chicago and the other in New Jersey, in the first quarter of 2007-08. PLACE

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Tanishq jewellery is crafted in one of the world's most modern factories. The factory complies with all labour and environmental standards. Located at Hosur, Tamil Nadu, the 135,000 sq. ft. factory is equipped with the latest and most modern machinery and equipment. Tanishq reached the century mark as it unveiled its 100th store in Patna at Hathwa Market. Having embarked on the retail journey a decade ago, Tanishq today is the largest jewellery retailer in India. With a strong presence in 70 cities across India, unmatched collections and assured purity, Tanishq has quickly become the first choice of discerning customers. Tanishq opened 30 retail stores during FY08, taking the tally to 130 stores. Currently, the average store-size for Tanishq is 1,000-1,500 sq ft. The stores operate on the franchise model. Tanishq has undertaken several unique retail initiatives keeping in mind the customer demand for a world class shopping experience. As such Tanishq retail identity has evolved over the years to offer large format and concept stores that reflect the brand’s philosophy of being “Revitaliser of Tradition”. Design and retail innovation have been the hallmark of Tanishq all these years. Tanishq has constantly formulated an innovative product strategy in this journey in line with the evolving consumer tastes. Modern retail values and principles in the selling of branded jewellery in India are almost completely the handiwork of Tanishq. The brand has broken fresh ground in retailing by creating exclusive outlets with hitherto unknown in-store ambience and hospitality touchstones. Following more than 40% percent growth in operations last year, Tanishq will invest extensively during 2008 in marketing and retail initiatives to further develop the market. In addition, Tanishq will build new logistics centres and upgrade existing ones, laying a solid foundation to meet future competition. Besides catering to Indian consumers, Tanishq has successfully entered key export markets such as the US, the UK, the Middle East, Singapore and Australia. This is testimony to the brand's ability to craft products that meet the requirements of varied cultures and sensibilities. |INDUSTRIAL REVIEW PROJECT

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Tanishq’s retail boutiques are temples for the brand and are used as a platform for celebration, be it the launch of a new collection, a new marketing promotion or a festival. This gives Tanishq outlets a unique appeal and consumers an opportunity to heighten their shopping experience. Tanishq gave complete freedom to the retail outlets to pick up designs, which they thought would sell in their stores. Almost all the outlets stocked the 'best selling' range of designs, which did well across the country. In fact, industry experts recall a period when plain gold gained space in Tanishq stores at the cost of studded jewellery. "It was perhaps an offshoot of its expansion into mini-metros and other towns where the company thought plain gold will be in more demand. It was not a wellresearched move,'' says an industry expert. It plans to open two pilot stores at Chicago and New Jersey with a retail format of 1,800-2,000 sq ft. Meanwhile, it plans to tap small cities by opening 15 Gold Plus outlets, its jewellery store brand for semi-urban markets. Launched two years ago, Gold Plus clocked Rs 200 crore revenues during FY08. Tanishq has entered the US markets. This is an amazing achievement for Titan Industries,” said V Govindraj, Vice President, Tanishq. “Retail is a capital-intensive business. In America, having 1,000 stores is not unusual. Even for niche retailing, 200-300 stores are needed. But in India, although there are several small scale unorganized jewellery markets, Tanishq is the first and only jewellery brand to have organized mass jewellery retail chains across the country. As our company expands, more and more people will be able to share our mindset. Tanishq’s retail strength goes beyond its innovative identity and extensive reach. Tanishq has undertaken several unique retail and marketing initiatives like creating purchase triggers like Doctors Day / Professional Day etc that were unexplored avenues in the industry. Following more than 40% percent growth in operations last year, Tanishq will invest extensively during 2008 in marketing and retail initiatives to further develop the market. In addition, Tanishq will build new logistics centres and upgrade existing ones, laying a solid foundation to meet future competition. Add the world to this. After hitting six countries in the last four years, Tanishq is entering the $57-billion US jewellery market with two exclusive stores, one in Chicago and the other in New |INDUSTRIAL REVIEW PROJECT

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Jersey, by the first quarter of 2007-08. S. Ravi Kant, COO (international business division), Titan, says: “We are not looking at the NRI market only. We want to understand the American consumer.” He claims that Tanishq’s market research team is figuring out the market and a designer who can create new products for it. Traditional jewellers have been rebranding themselves and are expanding in smaller towns to widen reach. "The emphasis for Tanishq will be on special collections, diamond jewellery and bigger stores of about 4,500 sq ft," Venkataraman said. Tanishq's team of in-house designers came out with about 3,500 designs based on current trends and the feedback from stores. At least 10% of these designs were changed every quarter and fresh ones were added to the stock. PRICING We have very large collections of pendants, earrings and fingerings in this price range Rs 20005000. Tanishq range of products start at an accessible low of Rs. 600 and the range - Solo, Aria, Diva, Hoopla, Lightweights, Bandhan and the most recent, Colours - comprises wearable everyday jewellery which has been designed for the urban working woman. The Tanishq Valentine’s Day collection includes pendants, earrings and finger rings starting from Rs. 2,000 onwards. Daytime’s collection of all day diamonds, which starts at an affordable Rs. 1,960. The collection combines traditional motifs in sleek contemporary lines with slight touches of black rhodium. The 'up to 25 per cent' off offer by Tanishq is a unique opportunity. This attractive offer has been introduced to benefit the customers and provide them with the best price and product options. Affordably priced from Rs 2,500/- onwards the Tanishq range of diamond jewellery is the ideal accessory for the customers.This collection is crafted using a special process called electro-forming. The jewellery is targeted at customers who are looking for international designs, wearability and value for money. The new collection starts from a price range of Rs6,000 onwards and available at all Tanishq boutiques across the country. Tanishq offers gold and gem-set jewellery in over 6000 traditional, western and |INDUSTRIAL REVIEW PROJECT

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fusion designs. The Tanishq retail chain currently includes 112 exclusive boutiques in 75 cities, making it India's first and largest jewellery retail chain.

Ansoff’s Model

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Market Penetration (Present product-present market)

1. Currently Market Share of Tanishq is 2.9%.So Tanishq has a scope for increasing its market share. 2. Provide EMI by tying up with banks. 3. Find new applications to current users: Increasing the versatility of the product in terms of usage. For example, provision for using pendant as ear-rings, finger rings and vice versa.

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Market Development (Present Product- New Market)

1. Expand geographically: Opening new outlets in new cities and increasing the number of outlets in the existing cities.

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Diversification (New Product- New market)

1. Related: Gold and diamond studded buckles in belts and footwear.

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BRAND POSITION

Tanishq has been projected as an impeachable mark of trust by raising the awareness of the people about unethical practices in the jewellery business and then measuring the gold purity by caratmeter. Tanishq also has been positioned as a branded jewellery of luxury rather than commodity. It moves jewellery beyond investment to the fashion and adornment sector.

SEGMENTATION •

Niche Marketing After its inception in 1995 focus on exports, Tanishq's designs had been conceptualized for the Western markets and were introduced in India without any alterations. Tanishq positioned itself as an international brand for the Indian elite. The brand was targeted at a niche market (However they later on started targeting the mass marketing since 1997).

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Psychographic Segmentation Life Style: Tanishq has found that 40% of the Indian women are working and they targeted this segment wth a specific group of products called collection-G, a 9-to-5 jewellery for the working women.

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Geographical Segmentation Titan realized that, given the diverse nature of Indian ethnicity, it would have to satisfy the tastes of all regions. So, the designs became more ethnic. Titan also decided to transpose designs by stocking Bengali designs in Delhi, Keralite designs in Tamil Nadu and typical designs from Tamil Nadu in Bombay in order to appeal to a variety of people.

SHEETAL GROUP OF COMPANIES

KIAH

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AKANSHA AGARWAL 08D1063

Family background Decades of hard work by the founder Mr. govind l. kakadia and two brothers Mr.vallabh kakadia and mr. ravji kakadia led to the foundation of sheetal group which today, stands tall as one of the world’s leading manufactures of polished diamonds .a family owned business managed by the kakadia family, sheetal group also employs well qualified professional talent with international exposure. The Sheetal Group, founded by Govindbhai Kakadia, is now headed by his son, Ajay Kakadia, managing director. This company, formed in 1985, has won several awards for outstanding export performance for cut and polished diamonds in the DTC category, by the Gems and Jewels Export Council and the Ministry of Commerce, India. They have also been graded as Star Trading House by the GJEPC since 2004. A computer science degree from the US gives Ajay Kakadia, scion of the Sheetal Group, a different bent of mind - one that has worked in his favour. Heading the jewellery section he has been instrumental in making 'Kiah' a premium jewellery brand in the country. He has other successes too in the management of the company, but, the Young Turk is disinclined to take the full credit - "I would say that the blueprint was laid down by my father. What I have done is |INDUSTRIAL REVIEW PROJECT

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implemented and executed his vision. It has been a progressive change, and each and every person in the company has contributed to it." Sheetal group, a DTC sightholder, has come a long way since it started as a small set-up with a couple of diamond polishing machines. Today, it is one of the world's largest volume manufacturers of polished diamonds, thanks to the efforts of the founder - Govindbhai Kakadia. Besides the domestic branded jewellery segment, Ajay is also actively involved in research and product

development.

On the management style in his company Ajay iterates that the group has always believed in participative leadership. "We have been recruiting a professionally qualified workforce for all our departments viz. production, strategising jobs in marketing, sales, administration and human resources. As we move forward I see more people becoming a part of the team. I am totally in agreement that management professionals, whether from outside or inside of the family, do play an important role." Ajay is vocal about the problems that face the industry, "I am sure all the industry people will agree with me when I say that as of today, what the industry lacks is a proper organised retail side. India is the leading diamond polisher and a pro in diamond jewellery manufacturing, but with the advent of retail and mushrooming of malls, it's high time that the domestic jewellery industry gets organised."

MANAGEMENT MANTRA Remain open to learning and from everybody

INTRODUCTION Established 1985, Rio Tinto diamonds customer since 2005. Sheetal Group, with more than 35 years in business, is one of the leading manufacturers of polished diamonds in the world. With a global presence, the company has firmly established |INDUSTRIAL REVIEW PROJECT

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itself in important jewellery markets, specializing across the value chain from mines to market. Sheetal is one of the world's leading manufacturers of polished diamonds. With a skilled workforce in our production facilities in Surat the Group has been able to acquire and sustain a set of loyal customers. Having won several awards from the Indian Government, a greater reward is the trust and confidence instilled in our customers. It has its global presence in important jewellery markets .the group specialises across the entire diamond pipeline offering end to end solutions from cutting and polishing of diamonds to the design and manufacture of diamond jewellery. Sheetal's association with major diamond mining companies like De Beers, Rio Tinto, Alrosa and others enables it to source and distribute consistently in volume and variety. It procures diamonds from mining companies in Canada, Russia, Africa and Australia. Along with a robust employee base, the company has developed state-of-the-art factories equipped with the latest technological skills. Over the years, it has achieved a reputation of unique end-to-end supply capability and being the brown diamond specialist. It has commanded market leadership position in the brown diamonds segment for more than 11 years in a row now. Sheetal Group has always been at the forefront to help its community during natural disasters like the Asian Tsunami, Bhuj Earthquake, Surat Floods, etc by providing manpower, food packets, medical assistance and other necessities. In addition Sheetal Group is always committed to working with its community in various social activities.

PRODUCT PROFILE Sheetal manufacturing of polished diamonds in all colours and clarities including rounds, tapers and princess cuts. Sheetal jewellery specialises in manufacturing and exporting a range of diamond studded jewellery across prime international diamond jewellery markets.

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Sheetal creations pvt.ltd. manufactures exquisite diamond jewellery for the company’s diamond consumer brands , KIAH , and retails it through an integrated network of outlets across india. Generic polished goods: •

Coloured

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Brown; Naats; Whites,

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Round

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Tapered

SPECIAL SERVICES •

Just in time delivery

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Assorting,matching and bagging

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Consistent and customised assortments

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Customised jewellery design

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Forward product planning as per customer requirement

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Training material

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Technical support

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Co-opt trade advertising

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Design support for advertising campaigns

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Co-opt sales and brand promotion

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ADDITIONAL SERVICES Providing tailored assortments and customer support initiatives such as project consulting for jewellery and co-operative support; customised jewellery designing and manufacturing for B2B and B2C customers.

BRANDS FLAGSHIP BRAND: KIAH ANOTHER BRAND: BULAIRE

BULAIRE: The Champagne collection. The diamonds are naturally brown in colour and look very unusual. They are rare diamonds and not as expensive as white diamonds. These diamonds are procured from the international giant, De Beers. They are cut, manufactured and designed at their Mumbai factories. The Bulaire collection has rings, earrings, pendants and cufflinks, set in white and yellow gold. White gold is a little more expensive, as it has an ingredient belonging to the platinum family. These diamonds, set in 18K gold, and certified by IGI, are priced between Rs 2,800 and Rs 20,000.

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KIAH The KIAH collection is designed as lightweight, striking and stylish pieces. KIAH means beauty. Their brand ambassador is the beauteous former Miss Universe, Sushmita Sen. These diamonds are white, round and brilliant cut, VVS1 and VS1 variety. The flawless diamonds have been set in a classy collection of nosepins, rings, earrings, pendants and cufflinks. They also have a dazzling range of bangles, chokers, necklaces, bracelets and mini-necklets, set in white and yellow 18K gold. The nosepins start at Rs 1,800. Necklaces cost a maximum of Rs12 lakh. KIAH, an Australian aboriginal word means 'coming from a beautiful place'. KIAH endorses the desire of women to celebrate themselves. It offers a vast array of diamond jewellery that can inspire any woman to assert her self-worth. Built around the brand essence "You are the occasion", KIAH celebrates life and the essence of feminism. Former Miss Universe and today's leading film actor Sushmita Sen lends her panache and style to KIAH as the brand ambassador. With a strong network of 11 exclusive showrooms across major cities in India and Dubai, KIAH today is one of the leading brands in the diamond jewellery market in India.

MARKETING PROMOTIONS

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‘KIAH co sponsored Ponds Femina Miss India 2005. Crowns made of real diamonds were given away to the three winners.’ Kiah lifestyle pvt. Ltd, a diamond jewellery company located at M.i.D.C(Mumbai) is an offshoot of sheetal manufacturing company, the world’s largest volume manufacturer of polished diamonds with an annual turnover of 1.5 million carats. Sheetal manufacturing co. (incorporated since 1985) with a huge workforce of skilled diamond articians continues to expand its vast diamond empire following in the footsteps of the pioneerMr.govind l.kakadia.... Having won international acclaim based on export performance & national felicitation by the Indian prime minister , mr. g.l. kakadia did not stop to rest on his laurels. Sensing the growing demand for affordable diamond jewellery in the Indian market, catering especially to the taste of the Indian women his drive to excel resulted in a new state of the art setup which marked the birth of KIAH!

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A strong in-house marketing team supports the different businesses within the Group for B2B as well as B2C marketing activities through corporate marketing and communication, brand promotions and advertising. Sheetal Group has two brands for the domestic B2C market: Kiah and Bulaire. Endorsed by former Miss Universe, Sushmita Sen, Kiah is present through a strong network of exclusive showrooms in metropolitan cities across India and the Middle East. Bulaire (champagne diamond jewellery) is yet another brand from the Group and is the first mover in this category in India.

MANUFACTURING The manufacturing facilities are managed by technical experts in accordance with domestic as well as international standards and are equipped state-of-art technology. The stipulation of proper working conditions , including the health, safety and well being of workers is given paramount importance. The vertical integration of the organisation serves to reduce production cycle time and thus increase cost effectiveness

DIAMOND MANUFACTURING For over 35 years, Sheetal Group has kept pace with the latest technological developments in the industry. To strengthen its product offering Sheetal has continously improved quality of its manufacturing operations around the world. All this is done with a single purpose: to create the finest quality diamonds.

MANUFACTURING PLANTS Sheetal Group's world-class manufacturing set-ups in Surat, India, are amongst the most technologically advanced in the industry. Spread over 310,000 sq. ft. its work environment, production efficiency and quality has set the standard for the whole Group and has raised the bar

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among its peers. The group employs over 5000 of the most skilled and experienced craftspeople dedicated to the finest makes.

Sheetal Avenue

L.G.House (Katargam)

Sheetal Building(Poddar)

TECHNOLOGY Technologically, Sheetal Group is constantly striving to achieve the best balance between value, yield and make. At every stage of production - from abstract planning down to the last exacting facet - it teams Sarin and OGI machines with the expertise of artisans to ensure the highest yields while rigorously maintaining quality. This systematic approach forms the basis of Sheetal Group's strict and persistently pursued quality control. The use of lasers both for sawing and bruting has increased productivity and reduced diamond weight-loss.

MANUFACTURING SYSTEMS At the heart of the group's manufacturing process is the Entrerprise Resource Planning IT system, developed in house, to control, monitor and integrate the production facility. This allows constant monitoring and controlling of the entire manufacturing process, right from planning and manufacturing to payrolls. This gives Sheetal Group a firmer grip over quality, better flexibility, |INDUSTRIAL REVIEW PROJECT

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and increased scheduling and forecasting capacity. In addition it permits the flexibility needed to push through specific batches and prioritise stones based on specific requirements to cut. All this provides an edge in the chase to keep up with the ever-changing market trends and demands.

CLIENT PROFILE CONSUMER/ MARKET The majority supply of our polished diamonds reaches the end market through jewellery manufactures based in asia pacific, USA, asia Arabia ,japan and Europe. Its diamond jewellery pipeline is strong in asia Arabia, USA, asia pacific and Australia. while we are a preferred supplier in the B2B segment, our in house diamond jewellery brand KIAH, in asia Arabic(india and gulf) is catering to the rising retail demand in asia. Our global offices in the USA , Belgium and hong kong better our understanding of the trade and global trends. HEAD OFFICE Sheetal Manufacturing Company 1001, Prasad Chambers, Opera House, Mumbai - 400 004, India. DISTRIBUTION OFFICE Sheetal Europe B.V.B.A Hoveniersstraat 30, Office 154, Box 135, 2018 Antwerp, Belgium. |INDUSTRIAL REVIEW PROJECT

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Directorate Directorate

Govind Kakadia Sheetal Group.

Vallabh Kakadia Sheetal Manufacturing Company, Surat.

Hirabhai Kakadia

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Sheetal ManufacturingCompany, Surat.

Ravji Kakadia Sheetal Manufacturing Company, Surat.

Job Description Kiah Life Style Pvt. Ltd. is a leading Diamond Jewellery Manufacturing and Retailing Company with strong Brand Presence of K I A H. To meet our ambitious growth plans, we need talented professionals with excellent track record in Retail segment and a culture of commitment. We are looking for Showroom Manager who can head our showroom in Bangalore (Commercial Street, Kamraj Road) & will be responsible for the entire retail showroom as a profit centre head, including people management.

Desired Profile – Showroom Manager The Applicant should be target driven & result oriented person between 30 to 35 years of age with high integrity and dedication, having a sound professional background in Retail Segment of Diamond Jewellery Industry and must have served in the capacity of Showroom Manager

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for at least 3 - 5 years. The compensation for the position will commensurate with expertise and will not in any way be a constraint for the Right candidate.

Education & Skills: Any Graduate (Graduation is Must) Creative, Innovative and self motivated person Responsible for Stocks & Maintenance of Stocks Reports Strong Customer Orientation & ability to exhibit high conversion ratio Ability to meet & exceed the sales target Well versed with Microsoft Applications Strong Teaming & Interpersonal Skills Excellent Communication skills & should be able to quickly establish rapport Good looking with pleasing personality

VALUES AND CULTURE

•

At Sheetal, we constantly thrive to exceed the expectations of all our stakeholders. But above all, we value integrity, honesty of purpose and commitment to the interest of the organization.

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To Sheetal, business is not merely earning profits, but a way through which people can access one of nature's most beautiful creations, and a symbol of eternal love - Diamonds.

•

"Customer Service" is the key activity in our operations. This is reflected in our promptness and caring attitude towards our customers. A positive and personalized approach to our customer's needs is what we have always strived to attain.

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We adopt a "Learning by Doing" philosophy which encourages decision making as well as learning from the process of doing. This philosophy demands feedback and a tolerance of constructive criticism.

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People are our most important resource. It is our intimate concern to continuously develop them.

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We appreciate good inter-personal relationship and supportive leadership, coupled with strong teamwork both within and between departments.

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We believe in smooth and effective communication to ensure the better flow of information and understanding amongst employees at all levels. Every employee can meet any executive for airing personal grievances, giving suggestions or putting forth any creative idea. This open door policy has resulted in a very open and informal culture.

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For over 35 years, we have built our business on integrity and trust. The cornerstone of our success is our assurance to our retail partners and diamond buying public that our

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diamonds are not only authentic and natural, but also sourced from legitimate, "conflictfree" mines around the world.

•

DeBeers' Diamond Trading Company, one of our major rough diamond suppliers demands our full compliance with global Diamond Best Practice Principles, the highest standards in the industry.

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The Best Practice Principles require that any treatments applied to the finished diamond must be fully disclosed, and that synthetics are not traded as natural diamonds. Furthermore, they establish business practice standards to ensure that diamonds supplied by those committed to the Principles are "conflict free."

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Diamonds are the natural symbol of love. It is our job to make sure our diamond products reflect positive values and integrity, and therefore public trust. We take this responsibility very seriously.By protecting you, our retailers and suppliers, we look forward to the development of our own business.

FINANCIAL ANALYSIS

REVENUE- Sheetal Manufacturing Company Maharashtra

7492.4

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SMC is a sight holder with Diamond Trading Company (DTC) and has the status of being the world’s largest volume manufacturer of polished diamonds with an annual turnover of 1.5million carats, ie the company produces almost three carats each minute.

The company recently has bagged the outstanding export performance award in the DTC category and has also become a star trading house, a recognition awarded to them by India Government. (UNI)

POSITONING

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KIAH Diamond Jewellery is all about celebrating womanhood. It is a world created to celebrate life and the essence of feminity.

EXPORT ANALYSIS SMC is in engaged in the manufacturing of cut and polished diamonds (dominated by under-0.5 carat size range). SMC has established itself as one of the leading exporters of CPDs from India and has been recognised by DTC as among the world’s largest volume manufacturers of diamonds in the DTC Sightholder category. SMC exports diamonds primarily to Hong Kong, United Arab Emirates, United States, and Belgium. The Company’s manufacturing facilities are located at Surat (Gujarat). SMC’s sales and distribution network is spread across major diamond centres of the world such as Hong Kong and Europe.

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Our People - Our Assets "We are proud of our people who put life into diamonds. Without them, the glitter and the sparkle would never appear to be the same. In fact, they are our real diamonds. Every employee in the organization is rewarded based on his Work, Contribution and Expertise from time to time

Health Benefits At Sheetal, we have set up an Occupational Health Centre [OHC] with all infrastructure facilities and medical equipments. The OHC is run by the Govt. approved Industrial Health Physician |INDUSTRIAL REVIEW PROJECT

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[Part time] A separate Ambulance with first aid equipments and life support system is also kept for 24 hours to meet any emergency help.

Besides all this, great care has been taken to maintain healthy environment at the work place with …

Centrally Air Conditioned factory premises Proper lighting and ventilation Neat, clean and adequate sanitary facilities Pure and healthy drinking water from RO Plant Water coolers at the work places for cold water Canteen facilities and spacious Dining Hall Health and safety committee for implementing Health and safety policy Training programs for workers for health awareness.

Safety and Hazard Prevention Measures •

Building Management System [BMS] for automatic power control and water management system.

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Fully c overed Fire Hydrant System with automatic fire alarm system.

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Smoke and Heat Detectors.

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Adequate number of Fire Extinguishers.

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CCTV Systems.

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Adequate and properly designated two emergency exits.

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ISO certified usage of Personal Protective Equipments [PPE] for the better safety of employees.

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Proper training by the experts with regards to Personal Protective Equipments [PPE].

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Adequate number of safety posters.

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Social Security Schemes

Apart from the above benefits, we provide social security benefits like:

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Employee Provident Fund [EPF] / Family pension schemes.

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Employees State Insurance Corporation scheme (ESIC Benefits).

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Annual Bonus.

Grievance Redressal System Working with Sheetal Group is a positive experience. However, to resolve any dispute the following steps have been taken Open grievance reporting system which enables every one to redress any dispute freely.

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A regular workers' committee meeting resolves the problems, disputes with regard to Health, Safety, Production etc. To report any confidential matters and suggestions adequate number of suggestion boxes have been placed.

Equal Opportunities Environment –H.R Policy Sheetal Group has implemented a progressive HR Policy. There is no discrimination towards employees on the basis of race, caste, creed, nationality, gender, religion and disability. Employee rights are given supreme importance. The management continously strives to improve employee skills and knowledge through training and constructive feedback.

Vision and strategy The establish an effective presence across the globe by delivering value through quality products and services to our business associates and customers. With existing competencies in cutting and polishing looks forward to strengthening their jewellery manufacturing base.

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COMMUNITY INITIATIVES CARING AND SHARING From health and education to welfare of women and children, from disadvantaged villages in the rural outback of Gujarat to devastated Tsunami victims and flood-affected people in Surat - the community work undertaken by Sheetal Group touches a multitude of people across the land. Beyond social work, this support extends to individuals and institutions pursuing art and sports also. Sheetal Group's involvement in actvities linked to corporate social responsibility, - inclusive of working for the benefit of the communities in which they operate, of building the country's capabilities in science and technology, of supporting art and sport, springs from an ingrained sense of responsibility and pride in giving back to the society. "This is a matter of principle for us, it is in our bloodstream," says Vallabh Kakadia, Partner, Sheetal Group, "and it isn't something we like to shout about. Some people consider social responsibility as an additional cost; we don't. We see it as an essential part of our business, as much as land, power, raw materials and employees."

EDUCATION

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Education has been a primary focus area in Sheetal's community developmental plans. A number of initiatives from building classrooms and libraries to providing scholarships and grants have been undertaken to promote formal education in the community. Several non-profit organizations such as the Sardar Patel Seva Trust, aimed at development of new schools in Gujarat for the underpriviledged, are supported by Sheetal. Several schools have been given computers to promote IT education among children. The response to all these initiatives has been overwhelming and the Group is now taking up more initiatives to address the education problem in India. In order to provide accessible and affordable education to students of all ages the following initiatives have been undertaken:

Schools •Sardar Patel Educational Institute, Bhavnagar. • L. G. Kakadia Higher Secondary School, Bhavnagar. •Manas Primary School, Valabhipur. •Lok Vidayalaya Valukad, Bhavnagar. •Saraswati High school, Kumbhan, Bhavnagar. •Ratan Vav Primary School. •Omkar Educational Institute. Colleges •Sardar Vallabhbhai Patel Ladies College, Botad, India. •Gajera Womens' College, Amreli, India.

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•L. L. Kakadia B.Ed. College, Bhavnagar, India. •V. M. Sakaria Girls' College, Botad, India. Libraries •Indian Administrative Service (I.A.S.) Training Centre, Ahmedabad, India. •L. G. Kakadia Library, India.

HEALTH We have extended our support in the field of health as well. The major contributions that we have made in this field are: •Kakadia Hospital, Ahmedabad. •E. M. Charitable Trust, Surat. •Hanumanth Hospital, Mahuva. •Prannath Medical Charitable Trust. •B. D Mehta Heart Institute, Surat.

ENVIRONMENT DAMS The Saurashtra Jaldhara Trust which is one of the major Non Governmental Organisations (NGO) has been developed to work for water resources and dam erection in Gujarat, India.

OTHER INITIATIVES

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•

Tsunami Relief Cricket Match

The Tsunami Relief Cricket Match sponsored by Sheetal helped raise about US $ 2 Million for the support of Tsunami victims. •

Vile Parle Kelavani Mandal, Mumbai

In addition to community initiatives, Sheetal has been working with various NGOs on multiple social programs across India. It aids the Vile Parle Kelavani Mandal, a Mumbai based organisation focused on support of women's rights and empowerment of underprivileged women.

Best practices For over 35 years, we have built our business on integrity and trust. The cornerstone of our success is our assurance to our retail partners and diamond buying public that our diamonds are not only authentic and natural, but also sourced from legitimate, "conflict-free" mines around the world. DeBeers' Diamond Trading Company, one of our major rough diamond suppliers - demands our full compliance with global Diamond Best Practice Principles, the highest standards in the industry. The Best Practice Principles require that any treatments applied to the finished diamond must be fully disclosed, and that synthetics are not traded as natural diamonds. Furthermore, they establish business practice standards to ensure that diamonds supplied by those committed to the Principles are "conflict free." Diamonds are the natural symbol of love. It is our job to make sure our diamond products reflect positive values and integrity, and therefore public trust. We take this responsibility very seriously. By protecting you, our retailers and suppliers, we look forward to the development of our own business. |INDUSTRIAL REVIEW PROJECT

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The Responsible Jewellery Council is an international not-for-profit organisation representing over 130 member companies across the gold and diamond jewellery supply chain. RJC Members are committed to promoting responsible ethical, human rights, social and environmental practices in a transparent and accountable manner throughout the industry from mine to retail. Their commitment aims to reinforce consumer and stakeholder confidence in diamond and gold jewellery products. The Council has developed the RJC System, a certification system – which will apply to all Members’ businesses that contribute to the diamond and gold jewellery supply chain. Under the RJC system, all Commercial Members of the RJC will be required to be audited by accredited, third party auditors to verify their conformance with the RJC’s Code of Practices. The Council plans to begin operating its system in late 2009.

NEWS The Responsible Jewellery Council has been officially registered as Participant to the United Nations Global Compact on January 15th, 2009. RJC makes a commitment to set in motion changes to business operations so that the Global Compact and its ten principles become part of strategy, culture and day-to-day operations; to publicly advocate the Global Compact and its principles via available communications channels; and to communicate annually and publicly on progress made in implementing the Global Compact principles.

August 24, 2009 ICRA revises the bank line ratings of Sheetal Manufacturing Company Private Limited (erstwhile Sheetal Manufacturing Co.)

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ICRA has revised the rating assigned to the Rs.33 million term loans of Sheetal Manufacturing Company Private Limited (―SMC‖ or ―the Company‖, erstwhile Sheetal Manufacturing Co.) from LBBB (pronounced L triple B) to LBBB- (pronounced L triple B minus), indicating moderate-credit-quality†. ICRA has also revised the rating assigned to the Rs.5,700 million fund based limits of SMC from A3+ (pronounced A three plus) to A3 (pronounced A three), indicating moderate-credit-quality in the short term†. The rating revision reflects the change in SMC’s capital structure following conversion of a significant part of the partners’ capital (of the erstwhile partnership firm, Sheetal Manufacturing Co.) into preference share capital (redeemable not earlier than nine years) and unsecured loans, subsequent to corporatisation of the entity. ICRA, however, derives comfort that the aforesaid debt (preference shares and unsecured loans, with a moratorium on interest/ dividend payments for the three fiscals ending 2011-12) is from the promoters and is backed by an undertaking towards being retained in the business over the tenure of ICRA’s rating on SMC. The ratings also recognise the vast experience of SMC’s promoters and the Company’s established market position in the diamond business; and SMC’s strong sourcing arrangements on the back of its long-standing relationship with the diamond mining major companies, De Beers, [as DTC (Diamond Trading Company) Sightholder since 1998] and Rio Tinto. The ratings remain constrained by SMC’s relatively low profitability and cash accruals. The drop in demand following the overall weak global economic environment has resulted in a contraction of SMC’s revenues in 2008-09 (since September 2008) with its polished diamond revenues declining by 26% during this period compared with the previous year. The Company’s raw material (rough diamonds) procurement and manufacturing activities were operational even in the downturn, albeit at scaled down levels, so as to benefit from rough diamonds purchases available at lower prices in distressed sales climate, and to safeguard employee interests. Although, sluggish demand conditions amid continuing production has resulted in finished inventory build-up. Even as the potential price loss on inventory in the near term is likely to be mitigated to an extent by lower input costs and the Company’s gradual diversification into relatively highervalue diamonds, the margins/ cash flows remain vulnerable to high volatility in diamond prices and

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foreign exchange movements. The ratings also take into account the intensifying competitive pressures in the fragmented cut and polished diamonds (CPDs) industry.

Sheetal launches jewellery range

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Actress Sushmita Sen at the launch of the `Kiah' brand of diamond jewellery from Sheetal Manufacturing Co, in Mumbai. — Shashi Ashiwal

Mumbai , Oct. 15 THE Mumbai-based Sheetal Manufacturing Co has launched its Kiah brand of diamond jewellery. Actress Sushmita Sen is the brand ambassador. Speaking to newspersons, Mr Govindbhai Kakadia, Chairman of the Sheetal group of companies, said that the Kiah range would lay thrust on innovative designs and consistent price range. The company will be investing Rs 150 crore during the next two years to set up a retail chain for marketing the products across the country.

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The Kiah range includes rings, pendants and necklaces which range from Rs 4,000 a piece for the dailywear collection to Rs 10 lakh apiece for the bridalwear collection. The company is banking on its designs, which would be the USP for the new brand. "The brand essence of Kiah denotes that a woman does not need a reason to celebrate. Our punch line is - You are the occasion. "It is all about celebrating womanhood. It is a world where one need not wait for birthdays, anniversaries, engagements or weddings to feel adored," Mr Kakadia said.

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ROSYBLUE – 0RRA

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ANKITA RANKA 08D1064

A STERLING LEGACY…THE FINEST DIAMONDS; EXCLUSIVECREATIONS… That’s ORRA – The Diamond Destination!

HISTORY- FOUNDERS The Rosy Blue Group was founded in 1960 by Arunkumar Mehta and Bhanuchandra Bhansali . The company started as a small Mumbai workshop, but soon became a network of specialist businesses, each able to successfully fulfill client needs. This ueventually formed the platform for a global company which provides employment to over 10,000 people

About ORRA

ORRA – The Diamond Destination is India’s largest and only exclusive diamond jewellery retail chain. A legacy that has spanned centuries, overwhelming the world with its brilliance can be summed up in one word, ORRA. Launched in 2004, ORRA has been at the forefront of design leadership and product innovation. ORRA is renowned for its exquisitely crafted Belgian Solitaires. Rocks are crafted into beautiful diamonds by descendants of the legendary 14th century Belgian inventors of diamond sculpting. ORRA is a part of the world’s largest diamond manufacturing company with a presence across 15 countries |INDUSTRIAL REVIEW PROJECT

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headquartered in Antwerp, Belgium. Set in an international format. ORRA has spread its glow across the length and breadth of India with 31 exclusive high street boutiques in 21 cities. These boutiques have become the ultimate destination for the choicest diamonds in the country. In 2007, it earned the prestigious distinction of being voted as the “BEST JEWELLERY RETAIL CHAIN OF THE YEAR” and in 2008 its design was chosen as “THE MOST INNOVATIVE DESIGN OF THE YEAR” From adorning the likes of Julianne Moore at Oscars 2008 and Nicole Kidman and Joan Rivers in the past to providing exquisite jewellery for Mallika Sherawat at Cannes film festival, ORRA has been associated with the crème la de crème of society. It also created a stunning Million Dollar Bustier in honour of Prince and Princess of Belgium. ORRA has always been the exclusive choice for creating the most stunning pieces of jewellery and works of art. Define a diamond's size, shape or colour and ORRA will make your dream come true

Product Profile- ORRA

Name a size, define a shape, state the color and ORRA will have a diamond to make your dream come true. We can proudly claim that 1 in every 25 diamonds is a Rosy Blue diamond. The company has come a long way from sculpting diamonds to crafting the finest diamond jewelry. A legacy that has spanned centuries, overwhelming the world with its brilliance can be summed up as ORRA. A word that epitomizes the person it was created for - her spirit, her grace and the invisible glow that surrounds her. At ORRA, diamonds are sculpted to be as special as the

person

who

buys

it.

Set in the international store format, ORRA has 33 exclusive diamond boutiques across India. The ORRA color logo draws strengths from our foundation.

. The ORRA color logo draws strengths from their foundation. |INDUSTRIAL REVIEW PROJECT

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A

sterling

legacy;

Superior

diamonds;

unique

product

offerings

With the launch of ORRA, the focus on building inheritance revolved around our international lineage and centuries of presence. These were made relevant to the consumer by stressing on their ramification in terms of product focus. We have attempted to differentiate our product offerings and create new product concepts. Whilst the overall positioning is of a serious diamond player, the aim is to entice consumers through product offerings tailor-made to their requirements. Examples of these innovative and differentiated products: •

Bridal Collection

•

Solitaire Collection

•

Platinum Couples Collection

•

Mughal Collection

•

Spiritual Collection

•

Career Carats

ORRA DIAMOND COLLECTIONS

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BANKING ON THE RICH DIAMOND HERITAGE ORRA OFFERS THE FINEST DIAMONDS set in artistically inspired designs. Be it a perfectly sculpted solitaire or a classic handcrafted neckpiece, at ORRA, there is a diamond for every occasion. Define a diamond's size, shape or colour and ORRA will make your dream come true! ORRA diamonds are etched out by artisans who have inherited the 700-year-old legacy of the Belgian Master Craftsmen, the inventors of diamond sculpting. Discover the luminous drops of mystique all the way from Belgium.

Apart from the finest quality of diamonds, ORRA also brings to the forefront, a design skill that has consistently wowed the world. With its design centers spread across the globe in New York, Antwerp, Hong Kong, Tokyo and Mumbai, ORRA's designers have won several prestigious awards like the De Beers International Award. ORRA has presented its collections alongside celebrated international designers like Pierre Gauthier and Ann Demeulemeester from Belgium and Gavin Rajah from South Africa

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MILESTONES IN ORRA COMPANY

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1960: 1969: 1973:

B. Arunkumar & Co. founded and established by Bhanuchandra Bhansali and Arunkumar Mehta. B. Arunkumar & Co. becomes a DTC Sightholder. Rosy Blue established in Antwerp. Start international expansion.

1975:

Rosy Blue becomes a DTC Sightholder.

1988:

InterGold Seepz Jewellery unit established. Successful $100m receivables securitization with

1999:

rating P-1 (Moody’s) / F-1 (Fitch). Rosy Blue Group turnover exceeds $1bn. Rosy Blue becomes core client of BHP.

2001:

Successful $100m stock securitization with rating A2 (Moody’s) / A (Fitch). Rough buying and polished contracting arrangements

2002:

in Russia. Increased receivables securitization to $150m with same ratings. Orra brand launched.

2004:

Renewal of $150m receivables securitization with same ratings. RB South Africa becomes DTC Sightholder.

2005:

Successful increase of stock securitization with rating A2/A from $100m to $150m.

2007: 2008:

Renewal of DTC Sightholder contract. Appointment as a Rio Tinto Select Diamantaire. Renewal of DTC Sightholder contract.

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We are a key player in the diamond business with a global client base. Our reputation in the industry is unparalleled in terms of both quantity and quality. We would like to emphasize that our primary focus is in manufacturing. The polished and rough dealing activities are there to create efficiency and scale in our manufacturing operations, thus enabling us to provide consistent supply to our polished and jewellery clients. We have established core centres of excellence in dia-mond manufacturing around the world. Our state-of the-art factories are both efficient and innovative, constantly upgrading to meet the highest technical skills. Our pro-duction range includes rounds (from 0.005pts to 10cts+) to calibrated princess diamonds (from 0.03pts to 10cts+) and a wide variety of fancy shapes.

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CUT - CUT OUT FOR THE BEST Every diamond has a unique cut. It's the only aspect of a diamond that is determined by man. A diamonds' quality is in its ability to reflect light. Diamonds are usually cut with 58 facets, or separate, flat surfaces to maximize the amount of light reflected by the diamond.

COLOUR - THE BEST COLOUR IS NO COLOUR Diamonds reflect light in a rainbow of colour. The dispersion of light or colour flash has no effect on the technical grading of colour. The finest colorless stone carries a D rating, descending through each letter of the alphabet to Z.

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CLARITY - ALWAYS SEEKING CLARITY The birthmark of a diamond is called an inclusion. The clarity of a diamond can be viewed under 10-power magnification. An irregular surface on a diamond is called a blemish. The inclusions and blemishes increases in value with an increase in clarity.together determine clarity. A diamond

CARAT - WORTH ITS WEIGHT IN CARATS The weight of a diamond is expressed in carats. One carat is divided into 100 points. A diamond one quarter of a carat can also be described as weighing 25 points or 0.25 carats.

Through our global network of offices we are able to place a large spectrum of goods - rough & polished - from small full cuts to large stones. Our large distribution in all consumption centres including clients from Place Vendome in Paris and major watch brands in Switzerland to WalMart in Bentonville. We are in a privileged position to have a 5% market share of local polished

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sales in all major trading centers. Our sales & marketing teams further enhance this global reach with co-branded and private label marketing programs in tandem with retailers.

Through our ever-active team of global buyers and manufacturing centers, we are able to procure goods from the markets worldwide, in large quantities/qualities and fulfill our customers’ demands in a consistent and timely manner. With a $1.8bn business, our economies of scale allow us to offer unparalleled value.

Inter Gold is our jewelry manufacturing arm. As one of India's largest diamond jewelry company, We supply quality jewelry to a variety of segments and businesses. Our marketing and distribution network spreads through-out the globe with special expertise in the United States, Europe, Japan, and Asia Pacific; each backed by a local service desk.

ORRA - The Diamond Destination - is India’s largest and exclusive specialty diamond jewelry retail chain. Set in an international format, ORRA retails through 35 exclusive high street boutiques in 23 cities across India. Within 2 years of launch, ORRA was counted among the top 5 jewelry brands in the country.

•

Financial strength and stability |INDUSTRIAL REVIEW PROJECT

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‘Stable’ rough supplies

•

Understanding of market dynamics

•

Pipeline integrity guarantee

•

Strategic downstream partnerships

•

Huge quality and size range from in-house production

•

Global track record in branded and “special cut” programs

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Today, it is present in 14 countries and employ over 10.000 people

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In the US, we are involved in jewelry from mass market through to Rosy Blue Fine, the group's high-end division established in New York in 2003 . Rosy Blue Fine manages both Rosiblu, our flagship jewelry brand.

Rosy Blue retail chain ORRA, leading diamond jewelry retailer in India, has tie-ups with 3 leading jewelry organizations: DTC (De Beers), PGI (Platinum Guild India) & WGC (World Gold Council). It has design centers in New York, Antwerp, Hong Kong, Tokyo and Mumbai. Currently ORRA has over 32 stores across 23 cities in India and plans to expand the number of its stores yearly. ORRA collaborates with major retail chains and independent jewelers worldwide with integrated services: •

Product design and development

•

Raw material procurement

•

Production and quality control

•

Sales and distribution |INDUSTRIAL REVIEW PROJECT

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Marketing and advertising

•

After sales service

•

Financial and development support

NEWS AND EVENTS Orra Diamond to be associated with cricketWednesday, March 26, 2008 (India) Given the commendable record of 600 test wickets achieved by Anil Kumble, the BCCI has decided to commemorate Anil Kumble. . The trophy comprises of a beautifully handcrafted hand holding a diamond and ruby studded ball. It took several weeks of the finest craftsmen to create this piece. A record like this deserves something special and to create a memorabilia keeping in view the magnitude of his achievements, BCCI appointed ORRA to create a trophy.

ORRA has been the exclusive choice

for

creating the most stunning pieces of

jewellery

and works of art. From adorning the

likes of

Nicole Kidman and Joan Rivers at the

Oscars to

providing exquisite jewellery for

Mallika

Sherawat at Cannes film festival to

creating a

Million Dollar Bustier in honour of

Prince and

Princess of Belgium and a beautiful

diamond

bracelet for Hollywood actress Juliana

Moore at

the recent Oscars in 2008, ORRA- The

Diamond

Destination has done it all. In fact recently it also collaborated

with

renowned artist Anjoli Ela Menon and

replicated

her painting into a beautiful pendant

for a

charity auction. |INDUSTRIAL REVIEW PROJECT

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[JEWELLERY INDUSTRY] Mr. Vijay Jain, CEO, ORRA says, “The challenge for our design team was to create something unique but at the same time something that would be symbolic of his achievement. The finest craftsmen were used to create this memorabilia comprising of the finest Belgian diamonds and rubies set in gold. The ORRA design team led by Mona Mehta used its designers based out of 5 countries across the globe, some of who are extremely passionate about cricket.“

IPL trophy designed by Orra to be awarded on 1 June While DLF IPL added glitz to the game of cricket, the trophy of IPL designed by Orra added on to the sparkle of IPL. The Indian Premier League (IPL) winners’ trophy has been sculpted by the craftsmen at Orra led by Mona Mehta, creative director, Orra. The logo of IPL is handcrafted in wood with a batsman in gold holding a diamond bat. The gold weight of the statue is 691.15gms. The trophy comprises of a wooden backdrop engraved with logos of all the teams, signifying the unity and sportsmanship of all participating teams.

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A total 4,500 pieces of yellow and blue sapphires are used to fill the map of India denoting passion for IPL, while 8 rubies in the map highlight the eight franchises and cities in which the matches are being played. Border of the Indian map and the league is highlighted by 2,554 pieces of round and baguette diamonds weighing 68.77cts indicating the glitter that IPL added to cricket. “We are truly proud to be associated with the DLF IPL because unlike in recent events where the trophy has been sponsored and has little originality, we have been commissioned by the DLF IPL

to

create

the

trophy,”

said

CEO

of

Orra,

Vijay

Jain.

“We commissioned Orra for creating a truly distinct and exquisite work of art as it befits the stature and success of DLF IPL,” said chairman and commissioner of IPL, Lalit Modi.

ORRA designs 'The Diamond Destination' trophy November 21, 2008 (India) Sachin Tendulkar, the master blaster beats them all and the BCCI commemorates him for his feat of achieving 12000 runs, with a stunning trophy designed by ORRA- The Diamond Destination. The trophy designed is in the shape of a bat and ball with Sachins’s initials engraved in the bat and ball with 316 Belgian diamonds weighing 27 carats set in 70grams of gold. ORRA and BCCI’s association goes a long way with ORRA having designed the IPL Winners Trophy and a trophy for Anil Kumble’s achievement of 600 test wickets. ORRA is known for its finest

craftsmanship

and

design

innovation.

Mr. Vijay Jain, CEO, ORRA says, “The challenge for our design team was to create a memorabilia that is so much like Sachin himself, Simple but Striking in every way. The finest |INDUSTRIAL REVIEW PROJECT

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craftsmen at ORRA were used to create the trophy comprising of the best quality Belgian diamonds set in gold. ORRA is part of a centuries old Belgian legacy and this reflects in each of their creations.

ORRA

of

Rosyblue

presents

fashion

show

IIFA

2006

Exclusive diamond retail chain ORRA, a division of Rosyblue, the world’s largest diamond manufacturing company presented a celebrity Special fashion Show in Dubai on June 15, 2006 as a part of IIFA Weekend for the IIFA Charity Foundation Trust.

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Many Indian celebrities adorned with some exquisite jewelry supplied by ORRA attended the recently concluded IIFA 2006.

The star studded event had Rosyblue showcasing an exquisite collection of handcrafted masterpieces

FUTURE STRATEGIES

Rosy Blue to set up 40 Orra diamond jewellery showrooms THE Rosy Blue Group, is planning to invest Rs 90 crore in setting up 40 exclusive Orra diamond jewellery showrooms in India over the next three years.

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Apart from its presence in India being marked by two separate ventures, the group also runs one of its five global design centres from the country, the Chief Executive Officer of Orra, "Rosy Blue is into diamond polishing, exports and retail in India. While the polishing business is a separate company, the remaining two businesses fall under Intergold,"

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ORGANISATION STRUCTURE

Group Associates The Group Associates are responsible for the Group’s long term development and strategy as well as controlling and evaluating the company’s operations. They also provide the CEO with guidelines and instructions for the daily management of the Group. During the year, the Group Associates review the business plans and strategies for the various businesses in the Rosy Blue Group. The Group Associates also review the financial positions of the different entities on a |INDUSTRIAL REVIEW PROJECT

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regular basis and act in order to ascertain that there are efficient systems to follow up and control the business and financial position of the Rosy Blue Group. The Group Associates currently consist of: •

Baron Dilip Mehta / Dipu Mehta / Vishal Mehta

•

Arunkumar Mehta / Russell Mehta

•

Harshad Mehta / Rihen Mehta

•

Amit Bhansali / Ravi Bhansali

CEO The CEO is in charge of the Group’s daily management through the Group executive management and regularly reports to and interacts with the following bodies: the Group Associates, Family Council and CSR Advisory Board. The CEO of the Rosy Blue Group is Baron Dilip Mehta

Audit Committee The mission of the Audit Committee is to assist the Group Associates in the following areas: •

financial information;

•

internal control and risk management;

•

internal audit;

•

external audit.

The audit committee oversees the accounting and financial reporting processes and the audit of the financial statements of the Group. It is responsible for the quality of the company’s financial reporting through reviewing the interim reports and the annual report. In addition it has the task of evaluating all auditors’ work as well as to provide the CEO and the Group Associates with the results of this evaluation. External auditors are appointed locally.

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AML & Anti-Corruption Committee The Group Associates have appointed this committee to report globally to the Group Associates on the relevant areas within the framework of anti-money laundering, anti-bribery and anticorruption compliance standards. There is a Global AML Compliance Manager and Local CSRAML compliance officers who report according to the standards.

The main responsibilities of the committee are to : •

streamline and integrate policies and procedures, implement internal controls reasonably designed to assure compliance by verifying customer identification, file reports, detect suspicious activities, create and retain records, and respond to law enforcement requests;

•

provide for an independent review to monitor and maintain this compliance program;

•

co ordinate with the Global AML compliance Manager on making sound recommendations on improving processes and procedures to combat money laundering and corruption.

MEMBERS: •

Nayan Pansare

•

Bart Duhamel

•

Pranay Narvekar

•

B.S. Vadivelu

•

Maulik R Shah

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Corporate Affairs Committee The committee's role is to expand Rosy Blue Group’s social responsibility and sustainable development activities.The responsibilities of the Corporate Affairs and sustainability Committee include the following: •

Review, discuss and monitor the Group’s Corporate Social Responsibility work, including all compliance standards (Rosy Blue compliance model, BPP, UNGC, RJC et al).

•

Monitor the Group’s progress on compliance against strategic objectives and KPI targets.

•

Review and discuss the Group’s CSR initiatives and goals in light of the Group’s overall business strategy, including impact of the initiatives on business objectives.

•

Review and discuss the Group’s CSR strategy, including discussion of applicable social, economic and environmental trends.

•

Ensure alignment between the Group Executive Management and the Group Associates and all the employees on the implementation of the Group’s CSR goals.

MEMBERS: •

Iris Van der Veken

•

Francis Lappen

•

Keshav Tahilramani

•

Palitha Jayaseekera

•

Francis Abraham

CSR Advisory Board The Group Associates established a distinguished CSR Advisory Board; a diverse group of external industry leaders with a shared commitment to our mission of building a sustainable corporate environment. We thank our CSR Advisory Board members for their steadfast support of giving their feedback, constructive thoughts and continued guidance, strength and |INDUSTRIAL REVIEW PROJECT

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encouragement

to

further

develop

our

standards

within

the

diamond

industry.

MEMBERS •

Mr. Thomas Leysen Chairman, Umicore Chairman of the Federation of Enterprises in Belgium

•

Baron Luc Bertrand Chief Executive Officer, Ackermans & van Haaren

•

Mr. Sonjoy Chatterjee Director, ICICI Bank

•

Mr. Tony Phillips Former Chief Executive Officer, Barloworld

Family Council The Rosy Blue Family Council is an acknowledgment that; participation, open communication, information sharing and constructive debate are needed in today's complex family and business environment.

FUNCTIONING: •

to represent all family interest;

•

to establish a unified and consistent approach to the Group’s business strategy;

•

to oversee that the business decisions that are made are in line and underwrite the ethical core values of the family;

•

to inform all member on critical business and family issues;

•

to promote a dialogue on important business issues;

•

to make the right decisions through the interaction of family and the business by participating in discussions and advising on the strategic planning of the business.

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STP ANALYSIS FOR ORRA DIAMONDS •

Segmentation – Wedding Segment – Non Bridal Segment – Elite Segment – Corporate Accessory

•

Targeting – Teenage and youth – Employees of big firms – Addressing Newly Wed – Single & post Marital Acquisition

•

Positioning – Modern – Special – Young – Ultimate Gift of Love – And Lots of else

The Challenges faced by ORRA •

Traditionally in India, women did not wear diamond jeweler often, apart from special occasions such as marriages and festivals.

•

Diamond jewellery was not meant for everyone but only a privileged few who could meet the expense of it.

•

To possess a diamond was a real privilege.

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•

Indians were only aware of 22karat jewellery in the market. The notion of 18karat jewellery was completely unheard of.

PRICING OF ORRA

•

The Orra range has been priced at Rs 5,000 at the entry level and up to Rs 10 lakhs for the high-end jewellery.

•

Orra had a scheme to sell gold at a fixed price.

•

Segmentation: due to its premiere pricing it generally aims the elite group.

•

Targeting: traditionally like all jewellery brands orra also targeted the female population but above de age group of 20.

•

Positioning: exclusive diamond outlet.

PROMOTION OF ORRA

•

Used commercial ads to recapture the brand's heritage since Orra has been around for 116 years and it was essential to portray its rich tradition.

•

Retail strategy- Positioned as an ‘Only Diamonds Store,’ it aims at bringing to the consumers the finest diamond jewellery in a world-class retail setting.

•

Rosy blue was associated with IIFA 2006.

•

ORRA has had a long and successful association with the Hollywood and Bollywood.

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PLACE OF ORRA •

Orra operates in various parts of the world including Asia, USA, Middle East and Europe.

•

They cater to their customers through retail outlets and online transactions.

•

They also have various tie-ups with other jewellery outlets to market their brand

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COMEPTITORS ANALYSIS

Branded Segment Competes with approx. 300,000 traditional jewelers in the domestic market such as TBZ, CKC – Banglore, Prince Jewellery, Joy Alukkas, GRT-Chennai, Notandas, Anmol, Mahesh Notandass, Minawala, Nirvana, PN Gandgil Haoorilal, Punjab Jewellery, etc…

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SOURCE OF

ROSY

DIFFERENCE

BLUE

GITANJALI

TANISHQ

4832

3520

JOY

RELIANCE

ALUKKAS

JEWELS

3350

800

Middle

Middle

&above

&above

SALES TURNOVER

7200

(in Crores)

TARGET CUSTOMER

MARKETING STRATEGY

Upper Middle &above

Events

Middle &above

Advertising

Upper middle &above

Customer Schemes

Theme based advertising

Press releases

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THE COMPETION FOR ORRA DIAMIONDS IN THE INDIAN MARKET

PREMIUM

POPULAR

MASS

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CHAPTER 3 RESEARCH METHODOLOGY

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Research methodology is a strategy that guides a research in providing answers to research questions and for this, research survey is being done. “Accuracy of the study depends on the systematic application of the method”. The researcher has to decide the method to be used that helps him to get a desired direction in a systematic way. This study in the following manner.

The research approach for this study was conclusive research. Conclusive research are designed to help executives to choose among various possible alternatives to make a viable business decision. Further this research was of descriptive type, which is an offshoot of conclusive research. The problem for this research was non-operating in nature .The data used was mainly secondary in nature collected from various articles, journals, and mainly internet

Objective of Research

The purpose of research is to discover answers to questions through the application of scientific procedures. The main aim of research is to find out the truth which is hidden and which has not been discovered as yet. Though each research study has its own specific purpose, we may think of research objective as falling into a number of following broad groupings:  To gain familiarity with a phenomenon or to achieve new insight into it.  To test a hypothesis of a causal relationship between variables.  To collect as much information about the jewellery industry as possible |INDUSTRIAL REVIEW PROJECT

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 To do a comparative analysis of major players in the industry

SCOPE

Area The area aspect was not taken into consideration so much because the research was basicaly based on secondary data. Time the time used in research was of approximately three months. Market the whole market is not taken into the study, the research has been done only on four companies i.e. tanishq, sheetal group,eros and orra.thus the market scope is not so fast.

DATA COLLECTION

Source of Data for this project was secondary only because since the companies under study are not Bangalore based. In reference to the theoretical concept as well as for information are collected through secondary sources from paper published material i.e. newspaper, journal and magazine & from printed electronic media i.e. internet website

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LIMITATIONS •

Since most of the companies undertaken for research were non listed the financials of the companies are not available.

•

In the given timeframe only secondary data collection was possible.

•

Eros being a North Indian company lacked outlets here in Bangalore.

•

The objectives from visiting the stores could not be fulfilled as the people were not willing to give much information.

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\

CHAPTER 4

COMPARITIVE ANALYSIS

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EROS JEWELLERY SWOT STRENGTS 1. Unique designs and constructive methods. 2. Strong relationships with suppliers as well as galleries. 3. The flexibility to provide custom prices 4. A comprehensive distribution network from a robust website and a network of galleries.

WEAKNESS 1. A large portion of target market is unaware of contemporary design’s products. 2.

Limited time and money to market the company to the segmented target population.

3. The struggle to constantly create new designs.

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OPPORTUNITIES 1.

A growing market that to a large degree, is unaware of contemporary designs.

2. The possibility to grow the size of the company so the management is spending its time creating and allowing others to deal with the administrative details. 3. The injection of fresh, creative designs in a somewhat stagnant industry. THREATS 1. A decrease in the availability of raw materials due to the demand from other industries. 2. Artistic copycats that enter the market and mimic the companies designs. 3. A slowdown of the economy that will have a reduction on individual’s discretionary income.

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STRENGTH

OPPORTUNITIES

•

Purity (karat meter)

•

Global markets

•

Distribution

•

Low cost jewellery

retailing store

•

Customized jewellery designs

•

Award winning designs

•

•

Diversity

network

in

and

jewellery

gold/diamond/platinum •

Concentrate on Gen-X by having trendy jewellery

•

Expand retail stores

Competitive prices

WEAKNESS

THREATS

•

Capture Rs 70,000-crore

•

Escalated margins

gold

costs

lower

•

Competition

•

Lack of Skilled workers

•

Gold not seen as s source of investment. (Luxury is needed).

TANISHQ

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KIAH

STRENGTHS •

Large number of retail outlets- Today KIAH has a network of 17 exclusive showrooms in the country across 8 cities.

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Kiah, sold through 13 showrooms across India, belongs to Sheetal Group, world’s largest polished diamond producer with an annual turnover of 1.5 million carats.

•

Just in time delivery

•

Consistent and customised assortments

•

Forward product planning as per customer requirement

•

Co-opt trade advertising

•

Association with Femina Miss India 2005

•

Intensive promotion

Weakness •

Low capital since it is not listed.

•

Low market share

Opportunity •

Global market

•

Low cost jewellery

•

Variety of jewellery designs

•

Expanding retail outlets

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Threats •

Competition from major players like tanishq, gitanjali etc.

•

Lack of skilled labours

•

Customised jewellery designes.

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ORRA

STRENGTHS •

Financial strength and stability

•

‘Stable’ rough supplies

•

Understanding of market dynamics

•

Pipeline integrity guarantee

•

Strategic downstream partnerships

•

Huge quality and size range from in-

WEAKNESSES •

stratas of the Indian society •

Not very well known among common people

•

High profile,extremely expensive, only for the rich,An image as perceived by the common people.

house production •

Does’nt cater to the middle and lower

Global track record in branded and “special cut” programs

•

Global presence

OPPORTUNITIES •

Better advertising and marketing

THREATS •

strategies •

Change image as perceived by common people

•

Easy and convenient store locations

•

Cater to all levels of customers

Increasing competition from retail jewellery houses coming in.

•

Local customers preference on local jewellery houses rather than high end boutique stores- ORRA

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CHAPTER: 5

CONCLUSION

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Conclusion Today India is the largest manufacturers of diamonds in the world. We make use of the latest automated machines, technology and tools. Indians have realized the importance of technology in the diamond trade and have upgraded their facilities to a great extent. There cannot be a control on the amount of rough coming into our country. The polishing and marketing of diamonds has gained more importance. New markets and centers have started emerging and stones similar to small traditional Indian goods types are being polished in China and even in Thailand and Sri Lanka. India has 55 percent by value, 80 percent by volume and 90 percent by way of pieces. Though this being the current situation. It will not be difficult for the industry to grow by five to ten percent in terms of value because of our sizes of firms and our labor force. But a share of larger than seventy five percent will be difficult because of competition from other new markets, the mining companies themselves setting up manufacturing and polishing facilities and the rest of the market consists of high quality and colored diamonds. Though the Indian diamond market has a large share when compared to other markets, they will have to work hard for maintaining this position and will have to make continuous changes and innovations. The government will have to take steps in stopping illegal activities and threat of terrorism. The diamond industry should also look more into fancy and colored diamonds, which is the latest trend. They should also look into the new shaped diamonds that have been discovered.

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BIBLOGRAPHY

BOOKS Marketing Management by Philip Kotler, Keller, Koshy and Jha, Pearson Prentice Hall, 13th edition WEB • • • • • • • •

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Case Studies and Management Resources - www.icmrindia.org/ Tanishq official website - www.tanishq.com Management students forum - http://www.managementparadise.com/ The Hindu Business Line - www.thehindubusinessline.com/ Business Standard - www.business-standard.com/ E-bay Shopping website - http://www.ebay.in/ Moneycontrol.com - http://www.moneycontrol.com/ Economic Times 27 Jun, 2008, Sreeradha D Basu http://economictimes.indiatimes.com/News/News_By_Industry/Cons_Product s/Fashion__CosmeticsJewellery/Gitanjali_Tanishq_Adora_expect_50_sales_gro wth/articleshow/3169571.cms Economic Times - 14 Dec, 2007, Vidyalaxmi & Preeti Kulkarni http://economictimes.indiatimes.com/Personal_Finance/Savings_Centre/Savi ngs_News/How_to_do_your_bridal_shopping/rssarticleshow/msid2621101,curpg-2.cms www.erosjewelry.com/ www.erosjewellery.com/ www.fibre2fashion.com/news/company-news/eros-jewelry/ www.pdfcoke.com/doc/8910495/Indian-Jewellery-Industry www.slideshare.net

www.kiah.com www.sheetalgroup.com www.icra.com www.rosyblue.com www.orra.co.in www.google.com www.pdfcoke.com ART OF JEWELERY MAGAZINE- APRIL,2009

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