Itunes Diagnostics

Microsoft Windows XP Professional Service Pack 2 (Build 2600) INTEL_ D845GVSR iTunes 9.0.1.8 QuickTime 7.6.4 FairPlay 1.5.18 Apple Application Support 1.0 iPod Updater Library 9.0d11 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 2.6.0.32 Apple Mobile Device Driver not found. Bonjour 1.0.6.2 (118.5) iTunes Serial Number A9B54E5391147497 Current user is an administrator. The current local date and time is 2009-09-29 23:01:47. iTunes is not running in safe mode. Video Display Information Intel(R) 82845G Graphics Controller **** External Plug-ins Information **** No external plug-ins installed. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {926FB83C-42A5-4976-BF8D-DB540A1477E3} Description: ADMtek AN983 10/100 PCI Adapter - Packet Scheduler Miniport IP Address: 192.168.1.2 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 DHCP Enabled: Yes DHCP Server: 192.168.1.1 Lease Obtained: Tue Sep 29 22:38:11 2009 Lease Expires:

Wed Sep 30 22:38:11 2009

DNS Servers:

192.168.1.1 192.168.1.1

Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: No SSL 3.0 Support: Enabled TLS 1.0 Support: Enabled Firewall Information Windows Firewall is on. iTunes is enabled in Windows Firewall. Connection attempt to Apple web site was successful. Connection attempt to iTunes Store was successful. Secure connection attempt to iTunes Store was successful. Secure connection attempt to iPhone activation server was successful. Last successful store access was 2009-09-29 22:54:43.

**** CD/DVD Drive Tests **** LowerFilters: PxHelp20 (2.0.0.0), UpperFilters: GEARAspiWDM (2.2.0.1), G: HL-DT-ST CD-ROM GCR-8523B, Rev 1.01 Drive is empty.

**** iPod/iPhone Connectivity Tests **** iPodService 9.0.1.8 is currently running. iTunesHelper 9.0.1.8 is currently running. Apple Mobile Device service 2.50.39.0 is currently running. Universal Serial Bus Controllers: Intel(R) Intel(R) Intel(R) Intel(R)

82801DB/DBM 82801DB/DBM 82801DB/DBM 82801DB/DBM

USB USB USB USB

Universal Host Controller - 24C2. Device is working properly. Universal Host Controller - 24C4. Device is working properly. Universal Host Controller - 24C7. Device is working properly. 2.0 Enhanced Host Controller - 24CD. Device is working properly.

No FireWire (IEEE 1394) Host Controller found. Most Recent Device Not Currently Connected: iPod shuffle (2nd & 3rd Generation) running firmware version 1.0.4 Serial Number: 5D8189T8YX6 **** iPhone/iPod Touch Sync Tests **** No iPhone or iPod found.