Ittihad's First Newsletter Edition April-june 2009

Ittihad Insulating Glass Co. Quarterly Newsletter

Welcome to our 1st newsletter. We hope that you find its contents of

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Ittihad at a glance

interest and that it communicates openness & honesty that we value throughout our

Today, Ittihad is Jordan’s number one glass processing company specialized in insulating glass; with its team of around 100 people and 5,800m2 of state of the art production facilities, and with a production capacity of 680,000 m2 per annum. Its fully automated line provides all aluminum fabricators and the construction industry in Jordan and the region with high quality glass products and services.

operations. We hope to see your project in here very soon! Ittihad Insulating Glass Company is a Jordanian private share holding company established in 1994 as a subsidiary of Petra Aluminum Company, Jordan’s leading aluminum fabricator and the Maani Group with its line of products for the Construction Industry (Prefab houses, Metal Form & Maani Furniture). Ittihad’s glass products complement those of the parent organizations.

INSIDE THIS ISSUE: Doha Bank Head Quarters

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Ittihad in Africa

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Our team, the cornerstone of our success

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Visits from the Gulf

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International Visits

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Glass is now cleaner than ever

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Our Quality Standards

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The continuous and rapid growth of the company was achieved through Ittihad’s firm commitment to the highest standards of quality glass products that conform to international specifications and local regulatory requirements, in addition to timely delivery and competitive pricing.

In the 1st quarter of 2008, Ittihad relocated to a new site equipped with state of the art glass processing machinery. Production lines were expanded to include in-house tempering, heat strengthening, ceramic fretting, sand blasting and frameless glass installation service. This enabled the company to expand its production capacity in order to meet the increasing demand for its products from the local and regional markets. It also consolidated Ittihad’s excellent reputation as Jordan’s market leader in glass processing, with a market share of over 50 %.

Welcome message from our CEO When Ittihad Glass was established in 1994 as a joint venture between 3 manufacturing groups, with a mission limited to producing double glass units and glass cutting, the founders could scarcely imagine the wide Eng . Omar Shegem range of products and services that we offer today. Ittihad has grown larger than the wildest ambitions that we allowed ourselves to entertain in those early days, not only due to the market demand but also to the judicious planning and diligent efforts of everyone in the company.

Today Ittihad Glass produces double glazed units using a robotic line with a capacity of 675m2 per eight-hour shift, three times the maximum capacity we reached in the old production line. Our glass cutting capacity has also increased to 1,500m2 per eight hour shift, and our new state of the art tempering line produces 1,230m2 per eight hour shift of tempered and heat strengthened glass. Moreover, Ittihad produces ceramic frit glass for spandrels and for decorative purposes, bullet proof glass, fire resistant glass, curved tempered glass, safety glass, laminated glass, heat mirror glass, high performance glass and most types of the architectural glass required in the market.

Ittihad benefits from Jordan’s strategic geographical location and its healthy bilateral and multilateral trade relation with the neighboring Arab countries to launch its products beyond Jordan, to markets in the Gulf, the Levant, North Africa and some parts of Africa. With good planning, judicious management and determined hard work by our highly qualified operating teams, Ittihad is working its way steadily to becoming the regional leader in the glass industry in the near future.

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Doha Bank headquarters - Qatar In the first quarter of 2009, Alu-Nasa, a major regional aluminum fabricator located in Qatar and the UAE, selected Ittihad to be the glass fabricator and supplier for the Doha Bank Headquarter project, a prestigious 25 floor tower in the Al Dafna business district is Doha, Qatar.

Doha Bank HQ– Qatar

This project contains around 12,000 square meters of double glazed, single glazed and curved glass units using 8mm Sunergy Azur & 8mm Low-E glass. The total quantity was delivered on schedule by end of June 2009.

In this project as in all others, our most highly cherished prize is the expressions of satisfaction from our clients on the quality, timely delivery, and the professional packaging of the units. Each one of these testimonials supports our mission to provide the regional market with architectural glass products of the highest quality.

Ittihad in Africa Ittihad Glass Mission Statement Ittihad mission is to provide the regional market with high quality Architectural Glass products for various sectors from Construction, Commercial & Industrial, to Private Residences…..etc. Ittihad works with Façade fabricators and designers to reach the ideal solutions with respect to the environment through better utilization of energy savings

Technical Training conducted by Dow Corning

ITTIHAD

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Pursuant to our drive to bring our products to new markets and based on our firm belief that a regional industry leader bears the responsibility of driving the industry into new markets and introducing innovative products and solutions to new clients, Ittihad participated in a number of exhibitions in Algeria, Sudan, Tunisia and Libya.

During the visit by Ittihad’s Commercial Manager to Sudan, training sessions were given explaining the industry, the products and Ittihad’s innovative solutions, particularly in light of the high oil prices that prevailed at the time and the need for energy-saving measures. These sessions and participation in regional exhibitions were met with high appreciation from all the companies and organizations involved in the construction industry, which is further confirmation that Ittihad identifies accurately the needs of its clients and devises creative solutions that address them affectively.

Our team, the cornerstone of our success Ittihad firmly believes that our team is our most valuable asset. As a result, considerable resources were devoted to upgrading the professional skills of our staff in all areas.

Management and administrative training courses included time management, report writing and managing meetings. Further courses in human resource management, team work, and The 2009 Human Resources communication are planned for Development Master-plan included the 4th quarter of this year. technical training courses provided by These training courses and work experts from Glaston on glass shops contributed immeasurably tempering fundamentals, and advanced to enhancing our employee’s tempering training & from Dow professional skills and raising their Corning on sealants.

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job satisfaction and morale, which reflects positively on Time Management workshop our services and conducted by Petra for Training & products and Development T ultimately on customers’ satisfaction.

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Visits from the Gulf During April & May Ittihad had the pleasure of receiving visits from major Aluminum fabricators in Riyadh Saudi Arabia, who included Al-Fanar Aluminum, National Aluminum Factory Co(NAFCO), Arabia Aluminum Manufacturing Co. (ASAMCO), Jazzah Factory for Aluminum Production Co. (JAFCO), Al-Muhaidab Metal Industries (Aluminum Division), and Architectural Creative Aluminum Factory Co. (Creatival), as well as visitors from Kuwait and Syria.

General Manager Eng. Jamil Anabtawi and Commercial Manager Eng. Walid Kheetan during their visit to Riyadh on March 20th -24th. Visitors were impressed by the state of the art equipment of Ittihad and by the high quality of our products. We have already received our first order and negotiations are progressing smoothly towards agreements with Aluminum fabricators in Saudi Arabia.

These visits were in response to invitations extended to these companies by Ittihad’s CEO Eng. Omar Shegem,

A thank you letter from AL Muhaideb Group

International Visits During the second quarter of 2009, we had several visits by some of our long term suppliers and new suppliers for float glass. These visits included Guardian (RAK), Emirates Float Glass (Abu Dhabi), PPG (USA), Arabia Float Glass (Yanbu, Saudi Arabia). These visits came as part of our commitment to enhance our relations with our suppliers in order to continuously deliver the best products to our customers at the most competitive prices.

We were also privileged to welcome a team from the Glass Glazing Federation (GGF) of the UK, who selected Ittihad as the first Jordanian glass processing company to join this prestigious federation of glass processors in Europe and the Middle East.

The GGF team with our GM , Operations Manager and Admin. Manager

Glass is now cleaner than ever It is a fact that glass provides several architectural advantages to a building unmatched by any other construction material, these include the sense of space, lighting, and the aesthetic enhancement. However, the use of glass may have some drawbacks such as the effort of maintenance and cleaning expenses to keep the glass shining and transparent at all times, however this is not the case any more.

ITTIHAD

INSULATING

Ritec International has developed the Clear Shield range of products which provides a non-stick surface that forms a barrier between the glass and its environment making it resistant to dirt and fingerprints, and Ittihad has signed a deal to bring this technology to the local and regional markets. Once applied at Ittihad’s factory, Clear Shield is completely transparent, will not crack, peel or discolor, and with proper cleaning, will last for years.

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Clear Shield products can also be used to renovate and clean existing buildings.

Our Vision Ittihad Glass vision is to be a Leader in Glass processing in the region. Ittihad aims to offer a full range of up to date modern, high quality, energy savings and versatile Glass products to local and export markets

Values to our Customers We provide a high quality & low cost product. Customer is always right. We always seek to meet and exceed customer’s expectations when it comes to Quality and Delivery. We are honest and ethical in our dealings with our customers.

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To the Optimist the Glass is half full To the Pessimist the Glass is half empty To the Engineer the Glass is twice as it should be To Glass it's Ittihad

Ittihad Insulating Glass Co.

Amman, Jordan Phone: +962 6 4790050 Fax:

+962 6 4790055

E-mail: [email protected]

Where you can you find our products

A commitment to continuous improvement and customer satisfaction In 1996 Ittihad took a strategic decision to adopt a quality management system to ensure the continuous enhancement of customer satisfaction through the effective application of this system. Accordingly Ittihad became the 23rd company in Jordan to receive the certificate of approval for its quality management system in Jordan to the standards of BS EN ISO 9001:2000, EN ISO 9001:2000 and ISO 9001:2000 For the past 13 years Ittihad stayed committed to the international standards, ensuring that it always meets customers’ requirements through the continuous improvement of its systems. This ensures that Ittihad will always remain the customer’s first choice.

Our QA/QC Procedures include Management Reviews, Planning, Purchasing Procedures, Approval of Suppliers, Control of Documents, Training, Materials Supplied by the Customer, Software Control, Corrective & Preventive Actions Procedures, Internal Audit, Control of Production, Examination, Inspection and Control of Non-Conformity, Calibration, Customer Complaints, Stores Control & Quality Control, Records, and many more procedures that ensure our continuous development and our customer satisfaction.

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