Iso

Welcom e to ISO world 1

What is ISO 9000?  ISO is not to the quality of products but rather to the practice of quality assurance methods.  specialized agency for standardization, International Organization for Standardization for common European market.  Founded in 1946.  A series of written quality standards designed by IOS in 1987 are called ISO9000 standards. 2

The IOS adopted the ISO prefix in naming the standards.  ‘ISO’ means equal .  Organization certified under ISO 9000 standard are assured to have quality equal to their peer organizations. 

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ISO 9000 series ISO 8402 : terminology standard, provides definitions of all terms.  ISO 9000: Helps companies determine which standard of ISO 9001,9002,9003 applies  ISO 9001: guidelines for design, development, production , installation and servicing of products or services.  ISO 9002 = ISO 9001 – design & development.  ISO 9003: Final inspection and testing.  IOS 9004: The guidelines for applying the elements of the quality management systems. 

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The objective of ISO 9000 1. Achieve, maintain and seek to continuously improve product quality ( including services) in relationship to requirements. 2. Improve the quality of operations to continually meet customers’ and stakeholders’ stated and implied needs. 3. Provide confidence to internal management and other employees that quality requirements are being fulfilled and that improvement is taking place.

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4. Provide confidence to customers and other stakeholders that quality requirements are being achieved in the delivered product. 5. Provide confidence that quality system requirements are fulfilled.

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Elements of ISO 9000 1. Management responsibility 2. Quality system. 3. Contract review. 4. Design control. 5. Document and Data control. 6. Purchasing. 7. Control of supplied products. 8. Product identification and traceability. 9. Process control. 10.Inspection and testing. 7

11.Control of inspection, measuring and test equipments. 12.Inspection and test status. 13.Control of non –conforming products. 14.Corrective and preventative action. 15.Handling, storage, packaging, preservation and delivery. 16.Control of quality records. 17.Internal quality audits. 18.Training. 19.Servicing. 20.Statistical techniques. 8

The certification of audit contains following factors. 2. Review of written procedure. 3. Verification that all the organizational members understand the written procedures that affects them. 4. Evidence that employees actually follow the procedures. 5. Evaluation of methods for responding to any deviations from procedures that emerge and determine who in the organization ensures compliance with the procedures. 9

Benefits of ISO 9000 certifications

1. International competition and customer demand. 2. Market realities and perceptions. 3. Internal organizational health.

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Bas ic Req uirem en ts f or ISO -9000 1.Documentation. 2.Performance. 3.Verification. 4.Filing.

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Interrelation b/w ISO 9001,9002,9003 & 9004 ISO 9003 : 9001 : 1994 Model for quality assurance in Design/development , production , Installation and Servicing. ISO 9002 : 1994 Model for Quality assurance in Production, Installation and servicing ISO- 9003 :1994 Model for quality assurance in final inspection and test.

ISO 9004:1994 Quality management and quality system Elements

QS 9000 This standard was developed in September 1994 three big US – Automobile manufacturers - Ford, - Chrysler - GM Define their fundamental Quality Exception for suppliers.

Baldrige Award Criteria QS 9000

ISO 9000

Relationships among the Baldrige criteria, QS 9000 and ISO 9000

TE 9000 The Tooling and Equipment Supplement standard

AS 9000 Aerospace industry Quality system. Released by society of automotive engineers. AS9000 = ISO 9000 + Distinctive needs of the Aerospace industry.

ISO 14000 1. Series of standards was established in 1996. 2. ISO 14000 is standard for environmental management system.

Five principles of ISO 14000 1. A company should define an environmental policy and ensure commitment to its environmental management system. 2. A company should formulate a plan to fulfill its environmental policy. 5. A company should develop the capabilities and support mechanisms necessary to achieve its environmental policy, objectives and targets. 6. A company should measure, monitor and evaluate its environmental performance. 7. A company should review and continually improve its environmental management system, with the objective of improving its overall environmental performance.

ISO-14000

Organizational Evaluation

Product Evaluation

E. Mgmt system standard

E. Labeling Standard

E. Auditing Standards

Life Cycle assessment

E Performance Evaluation Standards

E. Aspects in Product standards

ISO is a Journey, not a Destination

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ISO

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Quality is a Journey, not a Destination

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