Introduction To Hospitality Hmt-552

INTRODUCTION TO HOSPITALITY HMT-552

Assignment On IATA MEET OF TRAVEL AGENCIES ACROSS INDIA

Submitted by: Submitted to:NITISH KUMAR

-17

Mr. Tarun Sethi KAUSHAL KISHORE – 18

IATA The International Air Transport Association (IATA) is an international industry trade group of airlines headquartered in Montreal, Quebec, Canada, where the International Civil Aviation Organization is also headquartered. IATA's mission is to represent, lead and serve the airline industry. IATA represents some 230 airlines comprising 93% of scheduled international air traffic. The Director General and Chief Executive Officer is Giovanni Bisignani. Currently, IATA is present in over 150 countries covered through 101 offices around the globe. IATA (International Air Transport Association) was founded in Havana, Cuba, in April 1945. It is the prime vehicle for inter-airline cooperation in promoting safe, reliable, secure and economical air services - for the benefit of the world's consumers. The international scheduled air transport industry is now more than 100 times larger than it was in 1945. Few industries can match the dynamism of that growth, which would have been much less spectacular without the standards, practices and procedures developed within IATA. At its founding, IATA had 57 members from 31 nations, mostly in Europe and North America. Today it has some 230 members from 126 nations in every part of the globe. The modern IATA is the successor to the International Air Traffic Association founded in the Hague in 1919 - the year of the world's first international scheduled services.

HISTORY The old IATA was able to start small and grow gradually. It was also limited to a European dimension until 1939 when Pan American joined. The post-1945 IATA immediately had to handle worldwide responsibilities with a more systematic organization and a larger infrastructure. This was reflected in the 1945 Articles of Association and a much more precise definition of IATA's aims than had existed before 1939. To promote safe, regular and economical air transport for the benefit of the peoples of the world, to foster air commerce, and to study the problems connected therewith; To provide means for collaboration among the air transport enterprises engaged directly or indirectly in international air transport service. The most important tasks of IATA during its earliest days were technical, because safety and reliability are fundamental to airline operations. By 1949, the drafting process was largely complete and reflected in "Annexes" to the Chicago convention, the treaty which still governs the conduct of international civil aviation. In those early days, ICAO coordinated regional air navigation and support for airports and operational aids in countries which could not themselves afford such services. IATA provided airline input to ICAO and to sessions of the International Telecommunications Union on wavelength allocation. The standardization of documentation and procedures for the smooth functioning of the world air transport network also required a sound legal basis. IATA helped to mesh international conventions, developed through ICAO, with US air transport law which had developed in isolation prior to World War Two. One early item on the legal agenda was revision and modernization of the Warsaw Convention - originally signed in 1929 - on airline liability for passenger injury or death and cargo damage or loss. This work continues.

The Chicago Conference of 1944 which gave birth to the Chicago Convention tried to achieve a multilateral answer to the first two questions, but failed to do so. The questions of who flies, and where, were resolved on a bilateral basis. The benchmark Bermuda Agreement of 1946 between the US and the UK was the first of almost 4,000 bilateral air transport agreements so far signed and registered with ICAO. In the early days, governments insisted on the right to oversee the prices charged by international airlines but could not, in practical terms, develop those prices for themselves.

The first worldwide Traffic Conference was held in Rio de Janeiro in 1947. It reached unanimous agreement on nearly 400 resolutions covering all aspects of air travel.

MAJOR TRAVEL AGENCIES ACROSS INDIA

Riviera Tours and Travel, Ahemdabad They are providing memorable holiday tours and a model retreat for travelers, they as a travel agent @ Ahmedabad and tour operator @ Ahmedabad work to give their customers a complete and comprehensive range of holiday packages, tour packages, and transportation services.

Shree Raj Travels & Tours Ltd, Delhi A leading and pioneer name in travel and tour industry in India, it was established in the year 1976. They are engaged in providing superior quality package tour facilities.

J N Rao Travel Consultancy Services Pvt. Ltd., Bhopal Established in October 2003, it is one of the fastest growing travel agency and tour operators in Madhya pradesh. They offer services of Air Ticketing, Tour packages and Vehicle Rentals.

Akshar Travels, Lucknow It began its journey in 1997 to provide quality tour and travel service, air ticketing service, hotel booking service etc to the travellers of India and abroad.

Cox & Kings (India) Ltd., New Delhi A longest established travel company in the world, Cox & Kings offer services of Destination Management, Outbound Tourism, Business Travel, Incentive & Conference Solutions, Domestic Holidays etc. Thomas Cook India Ltd. ,Delhi

The oldest of the travel agency and most reputed in business. Head Office in Delhi. Offer quality service for which he is known. Collaborations with many hotels and Airlines. All they ever want is the customer satisfaction. They will never be Inconsolable. Panjari Travels P. Ltd, Pune Located in the heart of the city, Panjari Travels was established in the year 2002. They offer travel services like air ticketing, hotel reservations and various travel packages. All Four Season, Jodhpur A fully equipped travel agency with a highly qualified and experienced professionals, they offer best and affordable travel related services which include air ticketing, hotel booking, car rentals, passport and visa arrangement etc. Radhey Shyam Travels P. Ltd, Jaipur A pioneer in travel industry, they offer quality tour and travel services according to your needs and budget. Sahajanand World Travels P. Ltd, Chandigarh Established in the year 1985, they offer a wide range of travel related service like international and domestic air tickets, package tours, group booking, hotel booking, car hire, money transfer etc. Harsh Tours & Travels , Kolkata Located in West Kolkata, Harsh is involved in offering various tours and travel services like car rental, air tickets, hotel booking and package tours. Arizona Holidays P. Ltd, Hyderabad It was established in the year 1997, with view to provide superior quality package tour facilities to the Indian traveller. They offer complete and customized solutions for all your travel needs like ticketing, hotels, tours and corporate travel. Fly Fortune World Travels Ltd. , Banglore

A one stop shop for your complete travel solution, Fly Fortune is located in West Ahmedabad. They provide facilities of air ticket booking and passport assistance.

Navbharat Travels, Chennai Engaged in providing tour and travel services since 1955, they offer travel services like hotel booking, vehicles on hire basis and fascinating package tours.

Akshar Tourism Pvt. Ltd, Hyderabad A full fledged travel management company since 1998, it is involved in offering services like air bookings, hotel bookings, visa formalities, business tours, group tours etc. Classic Travel Shoppe P. Ltd, Banglore Catering to the travel needs of the people since 1997, they are one of the leading travel company who are specialized in hotel booking, package tours, air tickets, forex and many other traveling requirements. Parshwanath Tourist Service , Chandigarh Started in the year 1976, Parshwanath is a tourist service provider who are engaged in organizing tours all over India and offer best quality service. Travel Designer, Ahmedabad A well established and top ranked travel agency in the city of Ahmedabad, Travel Designer has a team of efficient technocrats who designs holidays packages or tour packages according to your budget and requirements.

Akhil Bharat Tours & Travels ,Jaipur

It is one of the oldest tours & travels service provider of India which was established in 1950. They offer various tour packages within India. Sachinam Holidays, Mumbai One of the recognized and well established name in the travel & trade industry, Sachinam offer a wide range of travel services under one roof. They provide services of air tickets, tours, hotel bookings, car & bus rentals, forex etc. Hot Holidays, Delhi They provide excellent International tour packages and are very aggressive, intensive and passionate about what they do. JTB Travels P. Ltd, Mumbai A well known travel agents in Mumbai, JTB was established in the year 1975. They offer carefully designed and packaged holidays for their clients.

Prasanna Holidays, Bhopal A vastly experienced tourism service provider, Prasanna offers a well planned and tour services with fabulous packages. Coral Reef Holidays, Chennai Managed by well experienced team of experts and professionals, they offer domestic tours, outbound tours, inbound tours, international and domestic air ticketing, etc. Neelkanth Tours & Travels, Lucknow With a dedicated and dynamic team of wide experience professionals they provide touring services to sacred Kailash, Mansarover, Muktinath, Damodarkund, Tilicho, Gosaikund, Chardham and Amarnath.

IATA MEET OF TRAVEL AGENCIES ACROSS INDIA

IATA the Alma-Ata of all the Travel agency wants to do a meeting of Indian travel agencies for Introduction of new policies to increase tourism industry scope. The Tourism Industry is booming and revenue generating. It need proper regulations for running out business in this industry, If you had done one mistake and customer will throw you out , the protocols should be followed with activeness.

PURPOSE OF MEETING Purpose is to Introduction of new policies and Increase the business to International standards, and providing customer the better services and minimize the cost of tour packages to attract them. IATA brings many benefits to Travel Agents: • A unique numeric code which enables instant recognition for each and every agency location •

Access to airline members' inventory and ticketing worldwide

• Access and use of the airlines' distribution system (BSP - Billing and Settlement Plan) •

Efficiencies through IATA standardization.

IATA constantly enhances its portfolio of products and services that benefit the Agency community.

VENUE Trident Hilton

Rating : 5 Star Address : 443, Udyog Vihar, Phase V Gurgaon-122016 Accessibility : IGI Airport : 10 KM Domestic Airport : 11 KM New Delhi Railway Station : 35 KM Hotel Description : Trident Hotel is one of the finest hotels in Gurgaon. The hotel is set in 7 acres of land amidst beautiful landscapes. Trident Hilton is located in the heart of the commercial district of Gurgaon. The hotel is known for its fantastic interior decor. Trident Gurgaon Hotel offers wide range of facilities and services to cater to the needs of the visitors. Accommodation at Trident Gurgaon Trident Gurgaon Hotel offers a total of 136 well appointed rooms. These include Superior Room, Deluxe Room, Premium Room and Executive Suite. Restaurants : Trident Gurgaon Hotel has 2 restaurants: Cilantro and Saffron. Meeting Facilities Trident, Gurgaon with two board rooms and two conference and event spaces, with facilities to accommodate up to 160 guests, is an ideal location for your business meetings, conferences and events. The hotel has a fully equipped 24 hours business centre, with a meeting room and state of the art conference facilities.

Venue

Boar Narma Yamu Narmad Kave Godav Kaveri d a& &

Roo da m

na

Yamun a ri Combin ed

Area (sq ft)

-

450

450

900

1159 1159

2318

Theatre

-

24

24

65

65

65

195

Class Room

-

12

12

30

36

36

108

U-Shape

-

14

14

32

26

26

56

Sit Down

-

12

12

18

24

24

54

Board Room

-

20

38

24

22

22

42

Cocktails

6

20

20

45

60

60

160

Sound System

-

AC 1 Phase Blacko ut Lighti Natura ng l

INVITATION Dear colleagues,

ari

Godavar i Combin ed

The 65th IATA Annual General Meeting (AGM) of Travel agencies of India Will is held on November 25, 2009 and we are graced to invite you into that.

The AGM has become a wonderful opportunity for leaders of the Indian Travel agencies to exchange views on the challenges facing our industry and strategies for success. The Industry is booming and we have be A major decision this year was our industry's commitment to Customer growth by 2020. I also called for a major resizing and reshaping of the entire Tourism Industry value chain as Economy is ongoing global economic crisis. I invite you to Our Annual General Meet to Trident Gurgaon. Cordially,

Giovanni Bisignani Director General and CEO

GENERAL INFORMATION DATE OF MEETING

November 25, 2009

TIMINGS OF MEETING 10:00 am to 12:30 pm.

MEMBERS TO ATTENT MEETING 50 CEOs of Major Indian Travel Agencies 4 IATA Delegates

CONFERENCE ARRANGEMENT Kaveri And Godavri Conference hall Of Trident Hilton, Gurgaon should be a suitable place for meeting. It can hold people more than 160. The tables should be put in a manner that 4 person can sit around one table. And a main table where the IATA delegates will sit and lay down the policies. TEA-BREAK Their will be a half hour break between the meeting and that will be from 11:00 to 11:30. REFERESHMENTS Snacks like biscuits, Tea, Juice and Water should be served in that Break for getting the stress out of the members mind.

AT 25 NOVEMEBR, 2009 THE MEETING DAY At 8:00 am

Hotel start arrangements of table and changing in sitting plan of members.

From 9:00 am to 9:30 am All Travel agencies member arrive to the conference hall for meeting.

At 9:45 am IATA delegates Arrives to start the meeting of travel agencies across India.

At 10:00 am The meeting of IATA and Travel agencies started to bring out some changes in tourism industry and manage it in the time of economic recession.

At 11:00 am The tea-break begins and various steward of hotel arrives for taking care of members and delegates. The provide tea, snacks, juice and water according to need of the participants.

At 11:30 am Tea-breaks ends and Formal meeting started .Members are revitalized by break and now participating fully in the meeting. The meeting is happening good and members are taking part in the discussion regarding tourism industry scope. At 12:30 pm The meeting ends with a applause and members start discussing to each other about the meeting. They greet each other and shake hands for brotherhood.

At 12:45 pm Members start moving to the banquets area for the lunch. Hotel has prepared a buffet table for them. They start eating food and discussing to each other about enhancement of business.

At 1:30 pm IATA delegates greets and member and move out of the hotel. After 5 minutes the members start moving out of the hotel and shake hands for the last time.

CONCLUSION India has diversified culture and heritage that attracts the tourists very much. Various temples and spots are very much revenue generating like Agra’s TAJMAHAL and Kerala’s BACKWATERS.

Travel agency in India plays very important role in tourism. India is a very booming tourism industry and the scope of tourism is very good here. IATA the supreme most authority in tourism industry and without it no travel agency can do its operations. It was a great experience for the members and hotel to be the part of the meeting. This time the economy is going through recession and this type of meeting about polices and future planning can erase the future uncertainty. This was a great meeting of various great minds and tourism industry will benefit through it. These type of meetings can bring back the confidence of travel agents and they can bring new changes in tour packages and destinations choosing. Customers satisfactions is a very much important factor.

REFERENCE • • •

http://www.google.co.in/ http://www.iata.org/index.htm http://www.iata.org/about/history

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http://www.iata.org/membership/travelcargo http://www.iata.org/whatwedo/travel-tourism/ http://www.iata.org/events/agm/2009/index.htm http://www.clickindia.com/search.php? q=banquet+hall+in+gurgaon&page=4 http://www.tridenthotels.com/meetings.asp http://www.tridenthotels.com/gurgaon/hotel/meetings.asp http://www.hotels-delhitourism.com/gurgaon-noidahotels/trident-hilton.html