Intro To Marketing
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An intro to Marketing
Slide 1
Marketing is for Everybody THE PURPOSE OF THE COURSE & THE PURPOSE OF THE TEXT • TO SHOW THAT MARKETING IS ESSENTIAL • PROVIDE AN UNDERSTANDING OF THE BASIC MARKETING CONCEPTS From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
From Basic Marketing, Shapiro, 9th Cdn Ed.
Slide 2
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 3
• Canada has a very high amount of imports and exports per capita therefore a lot of our business/marketing has to involve international aspects • Therefore a “Global-Marketing Approach” is indeed a very appropriate sub-title for the text From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 4
The Good Life • We have a very high standard of living in Canada, according to the United Nations, we have the #1 most desirable place to live • “Canada’s ability to retain its high standard of living depends on our skills at competing efficiently on a global and local scale” From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 5
So, if we want to keep things good We have to have a good understanding of marketing, here locally, and globally
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 6
What is Marketing ? Selling ? Advertising ? Page 4
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 7
What is Marketing ? We use the word Marketing to describe such things as • analyzing the needs of the people • trying to guess what types of products they want • estimate how much they will buy • predict when they will want to buy Page 5 • determine where they go to buy the stuff
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 8
What is Marketing ? …. And, • figure out the best price to sell it at - and can you still make a profit selling it at that price • decide on promotional things to create awareness about the product • look at the competition to see what they are doing with pricing, features etc.
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 9
Introduction • “Marketing is concerned with anticipating customer demand and directing the flow of goods from producers to consumers” • Marketing has to do with matching producer’s outputs to consumer’s activities (wants, needs) From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 10
Serving the needs of customers is what business should be all about … Marketing is the business function that interprets customer needs to the rest of the organization. Marketing should begin with the customer needs - NOT with the production process. Mktg should anticipate needs. From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 11
Marketing - the formal definition
Process of planning and executing ts x te r the conception, pricing, promotion, e h t o and distribution of ideas, goods, by d e and services to create exchanges us is that satisfy individuals and n o i it organizational objectives. n i i h T From Basic Marketing, Shapiro, 9th Cdn Ed.
s
rm o F
D l a
ef
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 12
Process of ……………. Marketing - the formal definition Planning and executing = carrying out actions
the conception, = (creation of the idea) pricing, promotion, and distribution of
by d e us s i n o i t i efin
x ts e t er oth
lD a m For s i “STUFF”Th stuff = ideas, goods, and services
to create exchanges = customer gets the product, mfg. gets the $$ that satisfy people people = individuals and organizational objectives.
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 13
Why should we know about Mktg • Cause,,,,,,,,,,,,,,,,,, it effects a lot of what you do Page 8
• In some cases, the COST of marketing a product makes it very expensive, soooooo, if you know where to buy it without the marketing costs included (ie. Wholesale) you can save a lot of money From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 14
Why should we know about Mktg • Also, Cause,,,,,,,,,,,,,,,,,, marketing people in a company bring in the money - so their jobs are important, so they get paid a lot. • If you get involved in the marketing side, you are being involved in the INCOME side of the company and your job is very critical (ie. hard to ever fire you or lay you off)
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 15
The Importance of Marketing • Why study Marketing - ‘cause you can get a JOB in Marketing !! • Canada is a very multi-cultural country • We can buy products from all over the world • Selling new products to Canadians requires new marketing approaches - THEREFORE there will be many new job opportunities
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 16
The Importance of Marketing • Marketing is a core business discipline • The study of marketing is important to the basics of running a business, big or small •
When you buy a product - the cost of marketing amounts to 40 ~ 60% of the total eg. If we buy shoes for $70, $35 of that 70 has been spent on marketing (including advertising, market research, development etc.)
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 17
The Importance of Marketing Getting a JOB in Marketing !! • • • • • • • • •
Personal selling Advertising Package Design Transportation Storage Marketing Research Product Development Wholesaling Retailing
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 18
The Importance of Marketing Importance to Companies • When you work in the marketing department of a company you are part of LINE personnel • LINE personnel are always more critical than STAFF personnel because LINE personnel “bring in the money” therefore your job is revenue earning, not revenue spending From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 19
Why should we know about Mktg • You can get to be C.E.O. and Chairman of the Board • “Marketing is often the route to the top” • Almost always the C.E.O. comes from the V.P. Marketing, not V.P. Human Resources or V.P. Government Relations
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 20
The Importance of Marketing Getting a JOB in Marketing !! In addition, many people working with NPO’s also do marketing • Promoting political parties • Cultural groups • Religious organizations • Civic organizations eg. Kiwanas, Shriners • Charitable organizations eg. Red Cross, Salvation Army
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 21
Marketing • Marketing is something companies do, and it is also a characteristic of our society • “It is both a set of activities performed by organizations, and a social process”
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 22
Page 9 From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 23
Micro - marketing for a company Macro - the whole economy Page9
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 24
Micro - marketing for a company, things you do to accomplish the organizations objectives (companies and NPO’s) Macro - the whole economy and its flow of goods and services from producers to consumers Page 10
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 25
Micro - Its not just selling stuff, but also looking at what the customers want Macro - Looking at how everybody in the country can have access to things they need. Government has to make sure everybody has fair access. Page 10 From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
From Basic Marketing, Shapiro, 9th Cdn Ed.
Slide 26
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 27
Micro-Macro Dilemma • Government has to step in cause not everything would be produced fairly by companies - so regulation needed • eg. It would be cheaper to make cars without airbags and seatbelts - but gov’t insists they must - so it has to be don
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 28
Micro-Macro Dilemma • Government has to step in cause not everything would be produced fairly by companies - so regulation needed • eg #2. It would be cheaper to make beer cans from raw material cause the price of mineral ore is low - but the gov’t insists a certain % must be recycled to reduce waste and pollution From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 29
The 8 Marketing Functions • Buying
•Selling •Transporting •Storing •Grading •Financing •Risk Taking •Market Information Page 26 From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 30
The 8 Marketing Functions
These 8 functions are the same in several textbooks, and important for you to learn
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing The
Marketing Functions
Slide 31
Beckman, Kurtz & Boone
Nickels, McHugh & Berman
Foundations of Marketing
Understanding Canadian
6th Edition as used in MKTG 116
Business 2nd Edition as used in GNED 119
Buying Selling Transporting Storing Grading Financing Risk Taking Information Collection From Basic Marketing, Shapiro, 9th Cdn Ed.
Buying Selling Transportation Storage Standardization Finance (Credit) Risk Bearing Research ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 32
WHO does the marketing functions ? From a Macro-point of view • Centrally planned economy (communism) - its done mostly by the government • Market-direct economy (capitalism) - its done by various companies, middlemen, brokers etc. Page 27 From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 33
Innovation is encouraged by a market-directed economy (capitalism) because people who come up with new ideas are free to try and market them and make a fortune. In a communist country, government has strict controls on the “means of production” so there is a limit to what people can manufacture. In a capitalist economy, people are always trying think of new ways to satisfy un-met needs, and, this encourage new thinking Page 29 From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 34
Advocacy Advertising • You are not trying to sell a product, you are trying to get people to believe in something, or behave in a certain way eg. - Don’t drink and drive - Canadian Cancer Society - recycle - use the TTC, save gas From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 35
One of the big complaints about marketing is that ppl act unethical in order to make a sale. Sometimes it is easy to forget that morals are based on your own cultural standards and in different cultures, people have different opinions about what is ethical. Eg. Bribery is perfectly acceptable in some parts of Asia and Latin America, but unacceptable in USA and Canada page 22 From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 36
Marketing Concept - Social Responsibility - “improve positive effects on Society and reduce negative effects…” - environmental problems - social responsibility conflicts with profit objective (raises ?, is mktg concept desirable)
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Marketing Concept - Social Responsibility
Slide 37
-? Of social responsibility cutting into profits - some companies have been very successful at dealing with this eg. BODY SHOP - they realize it is a way to endear themselves to trendy customers
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Marketing Concept - Social Responsibility
Slide 38
-? What if it cuts into profits Answer - increasing quality may cost more in production, but you may make this money back in increased sales which come about as the customers realize you have a very good quality product - this will reduce the advertising costs and customer service/warranty costs and ensure customer satisfaction re: brand loyalty
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Marketing Concept - Social Responsibility
Slide 39
Written Codes of Ethics page 25 AMA
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
Slide 1
Marketing is for Everybody THE PURPOSE OF THE COURSE & THE PURPOSE OF THE TEXT • TO SHOW THAT MARKETING IS ESSENTIAL • PROVIDE AN UNDERSTANDING OF THE BASIC MARKETING CONCEPTS From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
From Basic Marketing, Shapiro, 9th Cdn Ed.
Slide 2
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 3
• Canada has a very high amount of imports and exports per capita therefore a lot of our business/marketing has to involve international aspects • Therefore a “Global-Marketing Approach” is indeed a very appropriate sub-title for the text From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 4
The Good Life • We have a very high standard of living in Canada, according to the United Nations, we have the #1 most desirable place to live • “Canada’s ability to retain its high standard of living depends on our skills at competing efficiently on a global and local scale” From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 5
So, if we want to keep things good We have to have a good understanding of marketing, here locally, and globally
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 6
What is Marketing ? Selling ? Advertising ? Page 4
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 7
What is Marketing ? We use the word Marketing to describe such things as • analyzing the needs of the people • trying to guess what types of products they want • estimate how much they will buy • predict when they will want to buy Page 5 • determine where they go to buy the stuff
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 8
What is Marketing ? …. And, • figure out the best price to sell it at - and can you still make a profit selling it at that price • decide on promotional things to create awareness about the product • look at the competition to see what they are doing with pricing, features etc.
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 9
Introduction • “Marketing is concerned with anticipating customer demand and directing the flow of goods from producers to consumers” • Marketing has to do with matching producer’s outputs to consumer’s activities (wants, needs) From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 10
Serving the needs of customers is what business should be all about … Marketing is the business function that interprets customer needs to the rest of the organization. Marketing should begin with the customer needs - NOT with the production process. Mktg should anticipate needs. From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 11
Marketing - the formal definition
Process of planning and executing ts x te r the conception, pricing, promotion, e h t o and distribution of ideas, goods, by d e and services to create exchanges us is that satisfy individuals and n o i it organizational objectives. n i i h T From Basic Marketing, Shapiro, 9th Cdn Ed.
s
rm o F
D l a
ef
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 12
Process of ……………. Marketing - the formal definition Planning and executing = carrying out actions
the conception, = (creation of the idea) pricing, promotion, and distribution of
by d e us s i n o i t i efin
x ts e t er oth
lD a m For s i “STUFF”Th stuff = ideas, goods, and services
to create exchanges = customer gets the product, mfg. gets the $$ that satisfy people people = individuals and organizational objectives.
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 13
Why should we know about Mktg • Cause,,,,,,,,,,,,,,,,,, it effects a lot of what you do Page 8
• In some cases, the COST of marketing a product makes it very expensive, soooooo, if you know where to buy it without the marketing costs included (ie. Wholesale) you can save a lot of money From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 14
Why should we know about Mktg • Also, Cause,,,,,,,,,,,,,,,,,, marketing people in a company bring in the money - so their jobs are important, so they get paid a lot. • If you get involved in the marketing side, you are being involved in the INCOME side of the company and your job is very critical (ie. hard to ever fire you or lay you off)
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 15
The Importance of Marketing • Why study Marketing - ‘cause you can get a JOB in Marketing !! • Canada is a very multi-cultural country • We can buy products from all over the world • Selling new products to Canadians requires new marketing approaches - THEREFORE there will be many new job opportunities
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 16
The Importance of Marketing • Marketing is a core business discipline • The study of marketing is important to the basics of running a business, big or small •
When you buy a product - the cost of marketing amounts to 40 ~ 60% of the total eg. If we buy shoes for $70, $35 of that 70 has been spent on marketing (including advertising, market research, development etc.)
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 17
The Importance of Marketing Getting a JOB in Marketing !! • • • • • • • • •
Personal selling Advertising Package Design Transportation Storage Marketing Research Product Development Wholesaling Retailing
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 18
The Importance of Marketing Importance to Companies • When you work in the marketing department of a company you are part of LINE personnel • LINE personnel are always more critical than STAFF personnel because LINE personnel “bring in the money” therefore your job is revenue earning, not revenue spending From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 19
Why should we know about Mktg • You can get to be C.E.O. and Chairman of the Board • “Marketing is often the route to the top” • Almost always the C.E.O. comes from the V.P. Marketing, not V.P. Human Resources or V.P. Government Relations
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 20
The Importance of Marketing Getting a JOB in Marketing !! In addition, many people working with NPO’s also do marketing • Promoting political parties • Cultural groups • Religious organizations • Civic organizations eg. Kiwanas, Shriners • Charitable organizations eg. Red Cross, Salvation Army
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 21
Marketing • Marketing is something companies do, and it is also a characteristic of our society • “It is both a set of activities performed by organizations, and a social process”
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 22
Page 9 From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 23
Micro - marketing for a company Macro - the whole economy Page9
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 24
Micro - marketing for a company, things you do to accomplish the organizations objectives (companies and NPO’s) Macro - the whole economy and its flow of goods and services from producers to consumers Page 10
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 25
Micro - Its not just selling stuff, but also looking at what the customers want Macro - Looking at how everybody in the country can have access to things they need. Government has to make sure everybody has fair access. Page 10 From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
From Basic Marketing, Shapiro, 9th Cdn Ed.
Slide 26
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 27
Micro-Macro Dilemma • Government has to step in cause not everything would be produced fairly by companies - so regulation needed • eg. It would be cheaper to make cars without airbags and seatbelts - but gov’t insists they must - so it has to be don
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 28
Micro-Macro Dilemma • Government has to step in cause not everything would be produced fairly by companies - so regulation needed • eg #2. It would be cheaper to make beer cans from raw material cause the price of mineral ore is low - but the gov’t insists a certain % must be recycled to reduce waste and pollution From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 29
The 8 Marketing Functions • Buying
•Selling •Transporting •Storing •Grading •Financing •Risk Taking •Market Information Page 26 From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 30
The 8 Marketing Functions
These 8 functions are the same in several textbooks, and important for you to learn
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing The
Marketing Functions
Slide 31
Beckman, Kurtz & Boone
Nickels, McHugh & Berman
Foundations of Marketing
Understanding Canadian
6th Edition as used in MKTG 116
Business 2nd Edition as used in GNED 119
Buying Selling Transporting Storing Grading Financing Risk Taking Information Collection From Basic Marketing, Shapiro, 9th Cdn Ed.
Buying Selling Transportation Storage Standardization Finance (Credit) Risk Bearing Research ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 32
WHO does the marketing functions ? From a Macro-point of view • Centrally planned economy (communism) - its done mostly by the government • Market-direct economy (capitalism) - its done by various companies, middlemen, brokers etc. Page 27 From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 33
Innovation is encouraged by a market-directed economy (capitalism) because people who come up with new ideas are free to try and market them and make a fortune. In a communist country, government has strict controls on the “means of production” so there is a limit to what people can manufacture. In a capitalist economy, people are always trying think of new ways to satisfy un-met needs, and, this encourage new thinking Page 29 From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 34
Advocacy Advertising • You are not trying to sell a product, you are trying to get people to believe in something, or behave in a certain way eg. - Don’t drink and drive - Canadian Cancer Society - recycle - use the TTC, save gas From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 35
One of the big complaints about marketing is that ppl act unethical in order to make a sale. Sometimes it is easy to forget that morals are based on your own cultural standards and in different cultures, people have different opinions about what is ethical. Eg. Bribery is perfectly acceptable in some parts of Asia and Latin America, but unacceptable in USA and Canada page 22 From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Slide 36
Marketing Concept - Social Responsibility - “improve positive effects on Society and reduce negative effects…” - environmental problems - social responsibility conflicts with profit objective (raises ?, is mktg concept desirable)
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Marketing Concept - Social Responsibility
Slide 37
-? Of social responsibility cutting into profits - some companies have been very successful at dealing with this eg. BODY SHOP - they realize it is a way to endear themselves to trendy customers
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Marketing Concept - Social Responsibility
Slide 38
-? What if it cuts into profits Answer - increasing quality may cost more in production, but you may make this money back in increased sales which come about as the customers realize you have a very good quality product - this will reduce the advertising costs and customer service/warranty costs and ensure customer satisfaction re: brand loyalty
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
An intro to Marketing
Marketing Concept - Social Responsibility
Slide 39
Written Codes of Ethics page 25 AMA
From Basic Marketing, Shapiro, 9th Cdn Ed.
ppt slides created by Prof. Tim Richardson
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