Interviews 1

Interviewing Techniques

Types of Interviews • Panel Interviews • One-On-One Interviews – Initial Screening – Follow-up Second or Third Interviews

• Telephone Interviews • Group Interviews

Types of Interviews • Initial employment interview – – – –

Pre-screening process Ability tests Language tests Personality tests

• Second (sometimes third or fourth) – More focused on specific job than initial interview – Conducted by department manager or general manager

Interview Skills • • • •

Behavioral Based Interviews Have a Plan Be Flexible Demonstrate Your Desire to Work For That Organization • Research the Company

Interview Skills • Non-Verbal Communication – Smile, make eye contact

• Bonding Moment • Concise Verbage • Hand Shakes(Coming and Going)

Interview Preparation 1) Informational Preparation –

Research the company or organization to which you are applying.

How: Internet, newspaper, library, talk to others in the industry – – –

Know the occupation Know yourself Complete an inventory of your skills, experience, and personal attributes

Ten Most Marketable Skills • • • • • • • • • •

Analytical / Problem Solving Flexibility / Versatility Interpersonal Oral / Written Communication Organization / Planning Time Management Motivation Leadership Self-Starter / Initiative Team Player

Interview Preparation 1) Psychological Preparation Put yourself in the right frame of mind before the interview Show self-confidence, be prepared

Interview Preparation 1) Physical Preparation Dress attire Manners

Interview Questions • Directive Questions – What skills do you have that relate to this position?

• Non-Directive Questions – Tell me about yourself?

• Hypothetical or Scenario Questions – Suppose you were working on a guest floor your first day, and a fire broke out. What would you do?

• Behavioral Questions

The best predictor of future performance is past performance

Behavior Based Questions • Based on the theory that past behavior is predictive of future success. • Questions about skills, character, and preference based on examples from your past work or school experience. • Key idea is to paint a picture of the thinking that underlies the decision making or behavior

Directive vs. Behavioral 1) What do you think of working overtime? 3) Describe a time when you needed to work extra hours to meet a deadline or complete a task.

Hypothetical vs. Behavioral 1) How would you deal with an angry guest?

4) Describe a time you dealt with an angry guest to ensure the situation was corrected to their liking?

Directive vs. Behavior 1) Can you identify a specific incident where your leadership proved to be valuable to the operation? 3) Do you feel you have leadership traits? What are they?

How To Answer Behavior Based Questions Situation

Action

Result

1) Describe a time when you needed to work extra hours to meet a deadline or complete a task. 2) Can you identify a specific incident where your leadership proved to be valuable to the operation? 3) Describe a time you assisted an angry guest to ensure the situation was corrected to their liking.

Tough Questions • • • •

Eye Contact Demonstrate Energy Time Out/Re-Group Prepare Examples of SAR – Situation – Action – Result

Most Frequently Asked Questions • What are your short-term and long-term goals and how do you expect to achieve them? • What motivates you? • What are you strengths and weaknesses? • Give a specific example of a time when you have gone above and beyond to satisfy a customer. • Tell me about a conflict with a co-worker and how you resolved it?

Prepare Questions for the Interviewer • Always have 4 or 5 questions prepared – One of the most effective ways to compare employers

• Make sure you questions show interest and enthusiasm

Interview Do’s • Do find out the exact time and place of the interview – arrive 10 minutes early and relax! • Do research the company interviewing you • Do be neat in appearance • Do be clear about you job objectives • Do bring a copy of your resume and other supporting data, perhaps in a portfolio • Do give the appearance of energy and selfconfidence

Interview Don’ts • • • •

Don’t chew gum or smoke Don’t go on talking and talking Don’t bring up the subject of salary Don’t be afraid to ask questions

Interview Attire • • • • • •

THIS IS CRITICAL! Wear a Suit Aloha Attire is Not Appropriate Gentlemen-Jackets Buttoned Hair Conservatively Groomed Professional Watch

Interview Attire • • • • • •

Ladies- Closed-Toe Shoes and Hose Minimal Jewelry Make-Up and Earrings for Balance Purse/Portfolio Conservative Length Skirts Groomed Hands

Employment Protocol • • • • • •

Thank You Notes Follow-Up Phone Contact Status of Process Preparation for Second Interviews Salary Negotiation Job Acceptance and Rejection