Interview Skills Presentation
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Interview Skills Workshop AFTERSCHOOOL Centre for social entrepreneurship 10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
1
From: afterschoool centre for social entrepreneurship www.afterschoool.tk
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
2
Outline
Skills and Competencies
The Interview
Exercise - competency based interview questions
That Question – T.M.A.Y.
Exercise – answering That Question
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
3
Skills – they just can’t get enough Energy
Self Belief
Teamwork
Empathy Communication SkillsYOU Initiative
Intellect Self Awareness Self Motivation
Flexibility Knowledge IT Skills 10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
4
Examining the Skills
Intelligence/ Technical Skills Personal Development Skills
10/14/08
People Skills
??????? ???????
Intelligence Research skills Managing Information IT skills Numeracy Problem Solving Ongoing development Attention to detail -
Grades Projects Extracurricular courses Hobbies
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
5
Examining the Skills
Intelligence/ Technical Skills Personal Development
People Skills
??????? ???????
People Skills Interpersonal Skills Communication Leadership Teamwork Customer Focus Influence Empathy Conflict resolution
Skills
10/14/08
Dealing with customers & colleagues, Work experience, College projects & presentations 6 www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
Examining the Skills
Intelligence/ Technical Skills Personal
People Skills
??????? Development ??????? Skills
10/14/08
Personal Development Self Awareness/Self Confidence Negotiation Energy & Enthusiasm Resilience Initiative Adaptability Motivation Ability to deal with change Networking
Work Experience / Sports/ Clubs www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner Arranging Events /Elections
7
Examining the Skills X Factor Intelligence/ Technical Skills Personal Development Skills
10/14/08
People Skills
??????? ?????
Drive Entrepreneurial Spirit Can Do Attitude “Cop-on” Airplane test Ability to put yourself in the Interviewer’s position Ability to read a situation
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
8
What do Employers want? 25 20 15 10 5
Co etic nfi de nt Mo tiv a te d De cis ive An Po al sit ive ytica l At titu de Pro ac Te am tive Co mm Playe r un ic a tor Cr ea Wo tiv rk Fl e e un de xib r le P Cu sto r ess ure me rF oc Le us Ta ad ke ers res hip po ns ib Ha rdw ility ork ing Am bit iou s
erg
En
Pe rs
ua s
ive
0
Taken from recruiting literature of 41 Employers who attended the UL Careers Fair on 18.10.2007 10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
9
Most Wanted List…
Te a
m
ti a c ni
Wo rk
al Or mu m Co
ing
Mu lt
i-ta
Decisi
ski n
g
ng i v l o
S
Pr
ati t n e
s Pre s ll Ski Ref: Skillsproject.ie 10/14/08
t
en e m Tim nage Ma
on Ma king
m oble
on
on
IT
ENERGY
i ll s k S
Man a lear ging o wn ning
Wri t Com ten mu nica
tion
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
10
The Interview – it’s showtime
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
11
Wishful thinking…..
Just three little words……….
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
12
Employer’s Concerns
CAN you do this job?
CAN?
YOU WILL ?
FIT?
10/14/08
Do you want this job? (WILL?) Why are you the best person for the job and our company? (FIT)
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
13
Interview Basics BEFORE Where, Who, How? Know the company RESEARCH Trends affecting the industry Use Informational Interviews Know what company wants Practise your competency stories 10/14/08
DURING First Impressions Energy Listen, then answer Think positively Breathe! Are we having fun yet? Nervous is normal Always ask a (contextual) question
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
14
Interview Basics ALWAYS
Put yourself in the Interviewer’s place Know your CV and how to use competency stories Make it enjoyable for them Know why you want to work THERE
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
15
Interview Basics ALWAYS (cntd) Have an answer to the “tell me about yourself” question Practise the Strengths and Weaknesses question Enquire about next steps Say Thanks ! 10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
16
Interview Basics NEVER Sell yourself short - “I’ve only….” Make excuses Lie Reveal confidential information Run down their competitors Confuse arrogance with confidence Look disinterested 10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
17
Competency Based Interview
Usually one-on-one Formal and appears stilted at times Asked your describe your behaviour according to: The The The
10/14/08
Situation in which it occurred Action you took Result
S
T
A
R18
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
Interviewing: Competency Questions Worksheet 1
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
19
Competency Questions Exercise-Worksheet 1 1. 2. 3. 4. 5.
Motivation Managing Priorities Initiative Teamwork Influence/Communication Refer to handout. Choose one question to answer. Then interview partner. Don’t choose same competency as partner.
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
20
Scorecard for Competencies Competency
No. of Examples
Motivation
2
Score 1–5 4
Managing Priorities Teamwork
2
4.5
3
5
Influence/ Communication Adaptability/ Flexibility
2
3.5
3
4.5
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
21
Telephone Interviews
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
22
Telephone Interviews
Increasingly used as first selection method Companies with ongoing recruitment needs In response to adverts or job site postings Be prepared for call – avoid clueless response
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
23
Telephone Interviews
Zero distractions Simulate a business environment Desk - CV or application form Agree on a time that suits you Check your voicemail message..and your web profile Practise answers out loud
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
24
So, tell me about yourself….
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
25
Tell me about yourself…
Your personal statement summarising:
Education Skills Experience Career Objective
Theme: what 10/14/08
I can do for YOUR
company
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
26
Tell me about yourself…
90 seconds maximum, then STOP No jokes No “as you can see from my CV..” Practise out loud and often Give the people what they want Tailor it a little for each employer
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
27
Tell me about yourself… Education I am a Final Year student in the University of Limerick studying for a BA in Accounting and Finance. I have specialised in International Financial Markets and am completing my dissertation on the systematic effect of the weak dollar on international currency markets. I have achieved 2.1’s throughout my time at UL and am confident of achieving a 2.1 or perhaps a 1st this year Skills I am motivated and driven and have shown this by combining working and studying over the last three years. I’m a confident communicator and have led and facilitated many debating and sports society activities in university. I enjoy interacting with people and have been heavily involved with customer facing activities for many years. I like setting challenges for myself and last year completed the Dublin City Marathon aswell as reaching the national final of the advanced Suduko Championships. 10/14/08 28 www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
Tell me about yourself… Experience I have spent two summers working in the funds accounting industry and have become proficient on the industry specific IT systems as well as having a strong working knowledge of all the key terms in the industry. I have maintained a good network of friends and ex colleagues in the industry and they keep me up to date on the latest developments in the industry. In my part time job I am responsible for generating direct marketing revenues from 45 clients so I know what is involved in maintaining client relationships. Career Objective I want to build on my knowledge of the funds industry and become a Fund Accountant with my own portfolio of clients. I want to do this with one of the largest global players where my skills and enthusiasm will be recognised and rewarded, and where I can make a real difference to the company’s profitability and success 10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
29
So, tell me about yourself….
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
30
Exercise 2 Devise a response to the tell me about yourself question, refer to worksheet for suggested structure
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
31
And Finally
Know your skills/competencies
Know your skills stories
Know what the employer wants
Give the people what they want
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
32
10/14/08
33 [email protected]
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
1
From: afterschoool centre for social entrepreneurship www.afterschoool.tk
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
2
Outline
Skills and Competencies
The Interview
Exercise - competency based interview questions
That Question – T.M.A.Y.
Exercise – answering That Question
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
3
Skills – they just can’t get enough Energy
Self Belief
Teamwork
Empathy Communication SkillsYOU Initiative
Intellect Self Awareness Self Motivation
Flexibility Knowledge IT Skills 10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
4
Examining the Skills
Intelligence/ Technical Skills Personal Development Skills
10/14/08
People Skills
??????? ???????
Intelligence Research skills Managing Information IT skills Numeracy Problem Solving Ongoing development Attention to detail -
Grades Projects Extracurricular courses Hobbies
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
5
Examining the Skills
Intelligence/ Technical Skills Personal Development
People Skills
??????? ???????
People Skills Interpersonal Skills Communication Leadership Teamwork Customer Focus Influence Empathy Conflict resolution
Skills
10/14/08
Dealing with customers & colleagues, Work experience, College projects & presentations 6 www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
Examining the Skills
Intelligence/ Technical Skills Personal
People Skills
??????? Development ??????? Skills
10/14/08
Personal Development Self Awareness/Self Confidence Negotiation Energy & Enthusiasm Resilience Initiative Adaptability Motivation Ability to deal with change Networking
Work Experience / Sports/ Clubs www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner Arranging Events /Elections
7
Examining the Skills X Factor Intelligence/ Technical Skills Personal Development Skills
10/14/08
People Skills
??????? ?????
Drive Entrepreneurial Spirit Can Do Attitude “Cop-on” Airplane test Ability to put yourself in the Interviewer’s position Ability to read a situation
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
8
What do Employers want? 25 20 15 10 5
Co etic nfi de nt Mo tiv a te d De cis ive An Po al sit ive ytica l At titu de Pro ac Te am tive Co mm Playe r un ic a tor Cr ea Wo tiv rk Fl e e un de xib r le P Cu sto r ess ure me rF oc Le us Ta ad ke ers res hip po ns ib Ha rdw ility ork ing Am bit iou s
erg
En
Pe rs
ua s
ive
0
Taken from recruiting literature of 41 Employers who attended the UL Careers Fair on 18.10.2007 10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
9
Most Wanted List…
Te a
m
ti a c ni
Wo rk
al Or mu m Co
ing
Mu lt
i-ta
Decisi
ski n
g
ng i v l o
S
Pr
ati t n e
s Pre s ll Ski Ref: Skillsproject.ie 10/14/08
t
en e m Tim nage Ma
on Ma king
m oble
on
on
IT
ENERGY
i ll s k S
Man a lear ging o wn ning
Wri t Com ten mu nica
tion
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
10
The Interview – it’s showtime
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
11
Wishful thinking…..
Just three little words……….
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
12
Employer’s Concerns
CAN you do this job?
CAN?
YOU WILL ?
FIT?
10/14/08
Do you want this job? (WILL?) Why are you the best person for the job and our company? (FIT)
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
13
Interview Basics BEFORE Where, Who, How? Know the company RESEARCH Trends affecting the industry Use Informational Interviews Know what company wants Practise your competency stories 10/14/08
DURING First Impressions Energy Listen, then answer Think positively Breathe! Are we having fun yet? Nervous is normal Always ask a (contextual) question
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
14
Interview Basics ALWAYS
Put yourself in the Interviewer’s place Know your CV and how to use competency stories Make it enjoyable for them Know why you want to work THERE
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
15
Interview Basics ALWAYS (cntd) Have an answer to the “tell me about yourself” question Practise the Strengths and Weaknesses question Enquire about next steps Say Thanks ! 10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
16
Interview Basics NEVER Sell yourself short - “I’ve only….” Make excuses Lie Reveal confidential information Run down their competitors Confuse arrogance with confidence Look disinterested 10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
17
Competency Based Interview
Usually one-on-one Formal and appears stilted at times Asked your describe your behaviour according to: The The The
10/14/08
Situation in which it occurred Action you took Result
S
T
A
R18
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
Interviewing: Competency Questions Worksheet 1
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
19
Competency Questions Exercise-Worksheet 1 1. 2. 3. 4. 5.
Motivation Managing Priorities Initiative Teamwork Influence/Communication Refer to handout. Choose one question to answer. Then interview partner. Don’t choose same competency as partner.
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
20
Scorecard for Competencies Competency
No. of Examples
Motivation
2
Score 1–5 4
Managing Priorities Teamwork
2
4.5
3
5
Influence/ Communication Adaptability/ Flexibility
2
3.5
3
4.5
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
21
Telephone Interviews
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
22
Telephone Interviews
Increasingly used as first selection method Companies with ongoing recruitment needs In response to adverts or job site postings Be prepared for call – avoid clueless response
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
23
Telephone Interviews
Zero distractions Simulate a business environment Desk - CV or application form Agree on a time that suits you Check your voicemail message..and your web profile Practise answers out loud
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
24
So, tell me about yourself….
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
25
Tell me about yourself…
Your personal statement summarising:
Education Skills Experience Career Objective
Theme: what 10/14/08
I can do for YOUR
company
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
26
Tell me about yourself…
90 seconds maximum, then STOP No jokes No “as you can see from my CV..” Practise out loud and often Give the people what they want Tailor it a little for each employer
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
27
Tell me about yourself… Education I am a Final Year student in the University of Limerick studying for a BA in Accounting and Finance. I have specialised in International Financial Markets and am completing my dissertation on the systematic effect of the weak dollar on international currency markets. I have achieved 2.1’s throughout my time at UL and am confident of achieving a 2.1 or perhaps a 1st this year Skills I am motivated and driven and have shown this by combining working and studying over the last three years. I’m a confident communicator and have led and facilitated many debating and sports society activities in university. I enjoy interacting with people and have been heavily involved with customer facing activities for many years. I like setting challenges for myself and last year completed the Dublin City Marathon aswell as reaching the national final of the advanced Suduko Championships. 10/14/08 28 www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
Tell me about yourself… Experience I have spent two summers working in the funds accounting industry and have become proficient on the industry specific IT systems as well as having a strong working knowledge of all the key terms in the industry. I have maintained a good network of friends and ex colleagues in the industry and they keep me up to date on the latest developments in the industry. In my part time job I am responsible for generating direct marketing revenues from 45 clients so I know what is involved in maintaining client relationships. Career Objective I want to build on my knowledge of the funds industry and become a Fund Accountant with my own portfolio of clients. I want to do this with one of the largest global players where my skills and enthusiasm will be recognised and rewarded, and where I can make a real difference to the company’s profitability and success 10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
29
So, tell me about yourself….
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
30
Exercise 2 Devise a response to the tell me about yourself question, refer to worksheet for suggested structure
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
31
And Finally
Know your skills/competencies
Know your skills stories
Know what the employer wants
Give the people what they want
10/14/08
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
32
10/14/08
33 [email protected]
www.afterschoool.tk afterschoool centre for social entrepreneurship bikaner
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