Insurance Agent - Chris Pritchard

Curriculum Vitae Christopher Pritchard Mobile: E-Mail:

07877 342 913 [email protected]

Profile • A confident, accomplished and qualified account manager, with a positive can do attitude and outstanding work ethic. • Strong, fluent written and oral use of language combined with an advanced understanding of computer software and hardware • Driven by a thirst for knowledge and a passion for success.

Insurance Experience Account Manager - 2 Years at a reputed High Street Broker March 2007 to March 2009 Routine and Teamwork • Starting as a customer service agent dealing with Personal Lines mid-term adjustments, the re-broking of policies, providing quotations and focusing on client requirements and needs. • Showed initiative and drive by cross-selling products, generating warm leads and building positive relationships with clients and staff alike. • Achieved using consistently strong communication and organisational skills and encouraging the rest of the team, all in a timely and professional manner. New Business and Promotion • Promoted to the New Business Team dealing with; Commercial and Private Motor, Fleet, Public and Employers’ Liability risks. • Passing all exams within the space of two months, obtained a CII Level 3 Certificate in Insurance. • Continued to hit targets and cross-sell breakdown, replacement vehicle and tools cover, along with Household and Life policies. Business Retention and Career Progression • Awarded a £2000 pay rise and promoted to the Renewals department as an Account Manager. • Handling; the invitation of renewals, proactively chasing clients by phone and post, providing new quotes at the renewal stage. • The automatic renewal of policies paid for by Direct Debit and management of Direct Debit accounts, communication with Close Premium Finance by phone and their ‘iprompt’ website. Innovation and Problem Solving • In co-operation with the renewals manager, initiated a process of automatically renewing policies paid for by credit or debit card the previous year • Creation of new letters and procedures, at all times ensuring strict compliance with FSA guidelines and regulations. • Project was a success, generating higher business retention and enhanced client protection.

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Education: 2007 – 2008

The Chartered Insurance Institute • CII Level 3 Certificate in Insurance

1994 – 1996

Chichester College of Arts, Science and Technology • NVQ Levels 1 & 2 – Hospitality and Catering

1989 – 1994

Bishop Luffa Church of England School, Chichester • G.C.S.E: German A Mathematics B English B French C Geography C Science CC

Temporary Assignments with Brook Street and Adecco •

Rent Officer - Threshold Housing July 2006 to March 2007 Main duties: - the starting and ending of tenancies and management of tenant accounts; provision of housing advice and information services to callers; dealing with tenant queries; rental/tenant database and software housekeeping.

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Administrative Officer, HR and Recruitment - HMP Wandsworth Nov 2005 to June 2006 Main duties: - key holder; placing advertisements in local publications; sending/receiving applications; pre-employment security vetting; arranging Chairperson and Board members for sift/interviews; contract, pension & uniform arrangements for successful candidates.

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Examinations Officer - South Thames College Feb 2005 to Nov 2005 Main duties: - key holder; the recruitment and management of invigilators for written and oral exams; solely responsible for arranging and invigilating ‘on-line’ exams and processing postexam data; dealing with student queries.

Catering Experience •

Various Assignments - 1994 to 2005 I graduated from college with qualifications in Catering and Hospitality in 1996. I worked my way up through various establishments to reach the position of Head Chef. I then travelled and worked in various countries and the Channel Islands, including a few new-opening projects. On returning to England I moved to London and began working as a trainee Cocktail Barman. I reached an excellent skill level and was most recently employed as Bar Manager, including cellar and stock management. In 2005 I decided on a career change, as I felt I had a lot more to offer, having strong IT skills and the desire for more sociable hours.

Referees: Available upon request.

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