Instilling A Market Orientation
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CUSTOMER SATISFACTION Customer satisfaction is central to EVERY role within our organisation! To be successful we need to: 1. Understand our customers, 2. Know our competitors, and 3. Work together to create value for our customers ACTIVITY: Consider the following question in relation to your position. Jot down your thoughts and discuss these with your supervisor. “How can I contribute to excellence in customer relations and to revenue?” Session Number 1
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