By Kritika – 47 Madhujith T.H – 49 XIME, Bangalore Batch 2008-10
LOGISTICS MANAGEMENT AND EMERGING TRENDS
Logisticsis that part of the supply chain process that plans, implements and controls the effective forward and reverse flow and storage of goods, services and related information between the point of origin and the point of consumption in order to meet the customer’s requirements.
Elements Transportation
– air, water, land
Warehousing Inventory
Management Packing and Utilization Information and communication
Importance of Logistics Management Transportation
costs Large retailers, low distribution costs – eg. Metro Cash and Carry Deregulation – e.g. Fiat – Tata Changing strategies – eg Toyota Way Technology – eg. Wal-Mart, DELL Globalization
0%
fuel 0% technology 0% investment 0% dispute 99.9999 % performance 100% customer satisfaction
‘The Show must go on’
THE WONDER OF MUMBAI DABBAWALAS
What is NMTBSA?? Nutan
Mumbai tiffin box supply Association. It started in 1880 – british raj Total area coverage is 60 kms. 5000 employees Each person working is a share holder 4,00,000 transactions per day Time taken – 3hrs.
Six
sigma performance ISO 2000 certified Error rate 1 in 16 million transactions. Technological backup: Nil Cost of service: Rs. 200/month
How do they do it?? Organisational
structure
Logistic
management
Executive committee (5 members)
Team of 20 to 25 people headed by a group leader
Individual dabawalas=30 tiffins/day
Logistic Management
9.30 am The “pick up” people pick up the tiffin boxes from house wives
10.34 – 11.20 am This period is actually the journey time. Dabbawalas load the wooden crates filled with tiffin box in the luggage and goods compartment.
11.20 to 12.30 pm The unloading takes place at the destination station. The “delivery” people unload the boxes from the train And re-arrangement of tiffin boxes are done as per the coding.
12.30 to 1.00 – lunch time
Coding The
coding indicates the originating rail station the destination station the building name the floor number of delivery POKA-YOKE techbique- color indicates the group responsible for collecting dabba at particular point.
1.15
to 2.00 pm
Here begins the collection process.
The dabawalas collect the tiffin from the offices where they have delivered almost an hour back.
2.00
to 2.30 pm
the return journey
The group members meet at the segregation as per the destination.
2.48
to 3.30 pm
The return journey by train
Group finally meets up after the day’s routine of dispatching and collecting from various destination offices.
3.30
to 4.20pm Here the final sorting and dispatching takes place. The group finally meets up at the origin station The tiffins are finally sorted out as per their original areas. This is again done through the coding process.
Latest Trend The
Web site (www.mydabbawala.com) – online booking on line poll
Booking
through SMS
The royal visit Prince
of Wales
Sir
Richard Branson, chairman of Virgin Atlantic Airlines.
CASE STUDY Every day Amul collects 447,000 litres of milk from 2.12 million farmers, converts the milk into branded, packaged products, and delivers goods worth Rs 6 crore (Rs 60 million) to over 500,000 retail outlets across the country
GCMMF Gujarat
Cooperative Milk Marketing Federation (GCMMF) is the largest food product marketing organization of India. aims to provide good returns to the farmers and also to fulfil the requirements of consumers by giving them quality products has 42 regional distribution centers in India, serves over 500,000 retail outlets and exports to more than 15 countries
Problems to be addressed: Logistics
in collection of: 6 lts of milk everyday from 10600 separate villages
Logistics
in co ordination of : storing ,processing and delivering the milk.
Suppliers
Logistics: Weighing the milk Determining the fat content Calculation of purchase price
The Need formulate
an IT plan
Integrate
its existing applications with ICT
tools Connect
its regional and field offices through e-media
Implementation Amul
started implementing ERP in phases.
Automatic
milk collection system units (AMCSU) at village societies were installed to automate milk producers logistics.
At
milk collection counter - farmer drops the card
- milk is weighed
- calculates amount due to farmer
- value of milk is printed
Amul
connected its zonal and regional offices through VSATs.
Amulis
also using GIS (geographic information system) for business planning and collection process. IIM-A provided Amul with a software-Dairy information system kiosk(DISK) to facilitate data analysis and decision support in improving milk collection.
Indian Railways
Largest network under management Revenues: 12 billion $ Passengers: 14 million/day (approx) Freight: 2 million tons/day (approx) Manpower: 1.4 million
Indian Railways Contd…. Track
– 63000 km
Around
7000 – 8000 stations
Freight: 2 million tons/day (approx)
Long Range Decision Support Systems Used
to manage and plan strategies for
IR Implemented in 1998 Public – private partnership
World bank + IR personnel + overseas
consultants Powerful
tool for pre-feasibility investment analysis for networks
Long Range Decision Support Systems Contd…. Based
on traffic projections over the next two decades UsesØ Simulation Models Ø Optimization tools Ø GIS based interface Ø Develop ‘what if scenarios’ Ø Demand and supply side
LRDSS MODEL
PROJECT IDENTIFICATION
SUPPLY
TRAFFIC FORECASTING
ANALYSIS
FACILITY PERFORMANCE
MARKET ANALYSIS
DEMAND ANALYSIS
TRAFFIC ASSIGNMENT
COST BENEFIT ANALYSIS FINANCIAL FORECASTIN
Solutions Providers
New Needs, New Players Solutions
Providers – with the increased importance of logistics management, a new market opened and there are companies that solve the logistics management problems. Oracle Infosys FedEx – case study DHL etc
Solutions Providers Oracle
– Transportation Management Systems It integrates and streamlines Ø transportation planning, execution, freight payment, and business process automation Single application
Oracle – Transportation Management Systems Oracle
Transportation Management Ø Lowers transportation costs Ø Improves customer service and asset utilization
Solutions Providers q Infosys – Master Data Management Enables Logistics Service Providers
(LSPs) to efficiently manage revenues, expenditure, shipment, and large ERP implementations.
qIBM – RFID later case study
Emerging Trends
1.Case Study: q FedEX started Virtual Order – Online B2B site.
q qShippers can setup an online catalog of goods that consumers can order from. qFedEx setup Express Distribution Centres like Dubai, Philipines. q qFedEX systems are fully integrated with that of the shippers q q q
C a se S tu d y :
Customer places the order.
Shippers notified
Order Enters into FedEx network.
Order collected from a variety of shippers.
Within 48 hours delivery to customer
Mainly for High Value, low weight goods like electronic and medical goods
Emerging Trends
2. Two Dimensional Bar Codes
1D BarCode
2D BarCode
2. Two Dimensional Bar Codes 1D
barcode contains only vertical lines 2d barcodes contain both horizontal and vertical lines Can store information of an entire freight Uses laser scanners to read. Currently not available.
3. Going Green Use
software that minimizes carbon emissions and cost savings
Eg
– by incorporating algorithms that include data about location and date to consolidate shipments by size, product compatibility and trailer types
3. Going Green Case
Study:
DHL’s
green initiative by implementing multi site ISO 14001 q Bought 1.3 billion Euros worth of new fleet ―Planes quieter, more fuel efficient q Reduced carbon dioxide emissions by 6.864 tons q Improved waste management Over 53% general solid waste recycled
4. RFID Two types: Active – contains battery and transmits signals Passive – no battery, requires external source Famous example :Wal – Mart
RFID Services Integrate
real-time data capture with business processes to reduce time to market Track mobile assets to reduce loss and theft Optimally manage work in process and logistics networks Build a secure, responsive and flexible supply chain—to ultimately deliver value to your end customers