Ikon Legal Document Services

IKON Legal Document Services Proven expertise, innovative technology and the nation’s largest capacity to meet today’s complex litigation needs

expertise

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expertise

Trusted Advisors With our proven legal industry experience, skilled project management team, customizable solutions and the largest national footprint, you can be confident knowing you have a trusted partner in IKON. n

Industry Expertise — Dedicated to the legal community for more than 20 years

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Project Management — Customized solutions to help you best manage documents and information for your case

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Broad Reach — Innovative solutions in your office, throughout your city and across the country

PARTNER WITH THE INDUSTRY EXPERTS

understanding of the discovery process and the

IKON has the knowledge, experience and end-to-end

document management needs of law firms and

customized solutions you need to respond to every

corporations alike. We have been working with law firms

aspect of complex litigation requests and document

for more than two decades and employ experts with

management challenges that may arise. Backed by

extensive legal industry knowledge. Whether you need

Ricoh, a global technology innovator with annual revenue

electronic discovery services, imaging services or other

in excess of $20 billion, IKON provides law firms and

document management services — on-site and off-site —

corporate counsel with a comprehensive portfolio of

our goal is to provide the resources and technology you

document management technology and services to

need, all while controlling costs.

process their entire document workflow, from data forensics, electronic discovery, document imaging and coding, to copy and mail center management.

LET IKON’S PROJECT MANAGERS LEAD THE WAY IKON offers superior quality, quick turnaround, and a dedicated and experienced project management

Well known for our customer responsiveness, quality and

team to proactively oversee every aspect of the

IKON Service ExcellenceSM, we bring all these benefits, as

discovery process. With IKON, you will receive cohesive

well as unsurpassed project management, to law firms

integration of technology, documents, people and

and corporations to support their litigation needs.

processes.

We offer customized and scalable solutions that

Focused on communication, customization and cost

streamline every phase of the document discovery

management, IKON will make sure you receive high

lifecycle. From input to output, as well as distribution,

quality results through a single point of contact for

storage, review and retrieval, IKON is a trusted resource.

all the services you need. Our project managers are

When you partner with IKON, you will be able to quickly

specifically trained to work as trusted advisors providing

produce and navigate information and documentation

quality products and services throughout the lifecycle

to help you win more cases. IKON has a thorough

of your case.

quality

IKON Litovation SolutionsSM integrates a suite of best-

to deliver EDD services in an innovative distributed

in-class technology that meets or exceeds stringent

model. Our turnkey solution easily puts data before

evaluation and testing criteria to ensure secure,

reviewers faster than ever before, regardless of data

defensible solutions.

format, regardless of review platform. EDD skills

We deploy these solutions with the expertise of our

wherever you need, whenever you need.

skilled project management team and offer a flexible

Document Imaging

approach to implementation wherever your needs take

In addition to electronic documents, paper documents

you — both on-site and off-site through our unmatched

continue to be a large part of the discovery process.

national network of processing centers.

IKON will efficiently scan paper documents to TIFF or

The IKON Litovation Solutions portfolio offers a diverse

PDF formats so they can be loaded into your review

scope of technology for customized support throughout

platform. Through our national network of processing

the entire Electronic Discovery Reference Model.

centers, we have the capacity to scan more than 50 million pages per month. This reinforces our proven track

Data Forensics

record as the nation’s largest provider of document

IKON offers a self-contained forensic data harvesting process that provides an efficient way to remotely collect data on-site that is forensically sound and includes a

scanning and media conversion services. In situations where documents cannot leave the premises, IKON offers contracted managed services, or can deploy its mobile

completely defensible process with documented chain

imaging team that can go where the documents are and

of custody. This innovative approach is deployed from

quickly set up temporary on-site imaging operations.

IKON directly to the client sites, eliminating the need to

Quality, accuracy and efficiency — on-site and off-site.

hire an outside company to travel on-site to conduct a forensically sound data collection. Innovation and speed

Document Coding

to get you the data you need to win the case.

IKON offers the industry’s best document coding and indexing services — both onshore and offshore —

Electronic Discovery IKON’s cutting-edge technology integrates electronic documents into your case strategy seamlessly and defensibly during any phase of the discovery process. We leverage our network of national processing centers, combined with a state-of-the-art data center,

Data Forensics

Electronic Discovery

including logical document determination and unitization as well as objective bibliographic and in-text coding. As pioneers of litigation document coding, it is no surprise that IKON has coded nearly 250 million documents since 1986. Our goal — done right the first time, every time.

Document Imaging

Document Coding

Hosting and Review

security

Electronic Discovery Platform n

gy d Technolo Distribute es ti ili Capab Processing

Images are collected and processed at IKON’s networked processing centers across the country.

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IKON experts are geographically aligned to provide fast turnaround and processing redundancy.

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Data Center in Phoenix, Arizona

Through IKON’s secure network, very large jobs can be processed at the central data center in Phoenix.

Hosting and Review Going through discovery can be overwhelming. That is why we implement best-in-class hardware, software and services to increase the efficiency and effectiveness of your

IKON’s unsurpassed network of national processing centers can

review team. Our scalable hosting and review system helps

scan more than 50 million pages

legal teams, whether centralized or across the country,

and print more than 70 million

search and review discovery documents. Supporting more

pages per month.

than 70 languages, our online review tool enables you to collaborate with clients and other counsel, share files and strategize on cases. Store, retrieve and review all case documents easily, efficiently and cost-effectively.

First-Level Review Whether you need to perform an objective, linear review or a first-pass review for relevance, IKON can help. Our onshore and offshore legal review partners facilitate outside counsel review by segregating relevant or responsive files from irrelevant files. They identify “hot” documents, apply basic issue coding and conduct first level screening for indication of privilege and/or relevance. Flexible services, flexible pricing and highquality review capabilities.

Litigation Hold Data preservation and legal hold policies and procedures are an integral part of corporate risk management. IKON’s litigation hold technology provides legal teams with tools to proactively preserve information and manage litigation exposure. Our technology gives you greater control over electronically stored information (ESI), helps lower corporate risk, and therefore better prepares the organization for litigation or investigation. Innovative tools to manage data preservation.

customer responsiveness LARGEST NATIONAL NETWORK IKON has the industry’s largest national network of litigation technology and processing centers. The centers are strategically located to give IKON — unlike any other company — the national capacity and local resources

world-class service and support

to deliver world-class electronic discovery processing, imaging, printing and production services. We can process small rush jobs or terabytes of data with ease using our network of technology and people. There is no project too small or too large for IKON.

INDUSTRY EXPERTISE

SECURITY AT EVERY LEVEL

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National reach, local touch

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More than 20 years of legal industry experience

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Largest national footprint

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Highly experienced project managers

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Expert electronic discovery team

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Industry leader in training and methodology

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90% of the AMLAW 100

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85% of the AMLAW 200

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Solutions for all phases of the document lifecycle

SECURITY & QUALITY n

Secured sites with restricted access

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Pre-employment background checks

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Employee confidentiality agreements

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Secure coding process

checks. Your data, whether electronically stored information

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Data encryption

or paper, is protected physically within our centers, and

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Chain of custody

all converted electronic data is subject to multilevel

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HIPAA compliance

security through encryption and firewalls. Each processing

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Rigorous quality control imaging process

facility has an updated business continuity plan

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IKON Service Excellence best practices

IKON employs strict protocols for handling data and other confidential information. All processing centers are tightly secured and our staff goes through rigorous confidentiality and security training and background

documented and on file.

CUSTOMER RESPONSIVENESS With IKON you get the personal attention you expect from a responsive and trusted local resource — backed by the largest national presence in the industry. All to deliver tight security, quality results and flawless execution.

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Experienced team with extensive knowledge

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Integrated solutions with a single point of contact

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24x7 operation

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Flexibility and fast turnaround

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Dedicated project manager

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Mobile imaging teams

end-to-end solutions

IKON offers a comprehensive portfolio of document management products and services to help law firms and corporate counsel manage their entire document workflow, whether it is on-site copy and mail centers, off-site imaging or processing work, electronic discovery, data forensics, records management, or other litigation support services.

LITIGATION SUPPORT

DOCUMENT PROCESSING

WORKPLACE

SOLUTIONS

SOLUTIONS

SOLUTIONS

Discovery Services

Imaging Services

Managed Services

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Identification

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National Processing Centers

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On-site Staffing

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Litigation Hold

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On-site and Off-site Scanning

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Fleet Management

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Collection and Preservation

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Copy/Blowback

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Mail Room Services

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Early Case Assessment

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OCR

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Records Management

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Culling and Analysis

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Backfile/Day Forward

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Professional Services

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Processing (EDD, Scan, Code)

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Commercial Scanning

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Hosting

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Trial Graphics

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Review

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Production

1-888-ASK IKON www.ikon.com Part # GB-2193 © 2009 IKON Office Solutions, Inc. IKON Office Solutions®, IKON: Document Efficiency at Work® / A Ricoh Company, IKON Litovation Solutions / Where Litigation Meets InnovationSM and IKON Service ExcellenceSM are trademarks or service marks of IKON Office Solutions, Inc. Ricoh® is a registered trademark of Ricoh Company, Ltd. All other trademarks are property of their respective owners.